Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Joe Rivera League City, TX'

The service was purchased for us when we bought our home. Recently my air conditioner went out and I used home warranty to get it corrected. They came out right away and corrected the issue really quick. They've helped out quite a bit.

8 years ago

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Paul And Paula Harrington Phoenix, AZ

Our realtor recommended it for us. So far they have been very quick and prompt when it comes to scheduling the workers and giving us status updates. Recently our air conditioning went out and they were very prompt about finding someone to fix it. In general it's a pretty comprehensive warranty.

8 years ago

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Verified Customer

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Susan Barney Salt Lake City, UT

We've always been able to call them and get an almost immediate service when we needed it. When we had our dishwasher line break, they were here as soon as possible to take care of the problem.

8 years ago

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Nick Valdez And Mindy Smith Salt Lake City, UT'

We are having some electrical issues, some wire went out or something. They have someone that can come take a look at the issue and fix it. So far, it has been perfect. I haven't had any issues.

8 years ago

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Verified Customer

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Edmund King St George, UT'

It carried over from the previous owner of the house, we just continued the service. They are always very nice when getting us the names of the contractors. I'm satisfied with my experience with them.

8 years ago

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Scott J. Portland, OR

We recently bought a 21 year old house, and soon after taking possession ran into problems. The quickly assessed the situation, and in each case, we resolved the problem quickly and without significant hassle. I am very glad that our realtor recommended we partner with Landmark!

9 years ago

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Verified Customer

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Dennie Kendall Syracuse, UT

The service was offered with the home sale. They are very quick with anything they take care of. We once had an electrical problem with the sockets, they were loose somehow. They sent somebody to fix that, oh and they sent someone to fix a leaky toilet as well.

9 years ago

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Verified Customer

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Jill Gearhart Salt Lake City, UT

It has been good. The GFI in my bathroom wasn't working, so they sent somebody out. It turned out it just needed to be reset, there wasn't anything wrong with it but they reset it and it was okay. I didn't quite like one of the home security people they were working with, Northstar I think. But other than that, they're ok.

9 years ago

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C.K. Twin Falls, ID

They are pretty helpful, but when I had to have my house re-keyed the put the order with a company in a completely different town 90 miles away. I had to change all of that, change it, and fix it. I mean, they are friendly, helpful, and very courteous. It's just that I think there was a miscommunication or maybe they just rushed and things got flipped around. I also got the email where they tell you the process and contractor and all that kinda late. That was a bit annoying, but other than that it was good.

9 years ago

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Lisa Peterson Ogden, UT

Most of our experience has been very good. Once we needed to have the ice-maker repaired or replaced, so we called them. Before we were even done with our phone call with Landmark, the repair people were calling us to make the appointment. One of them took longer than I hoped for but for the most part I've been pleased.

9 years ago

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Judy And Ralph Cratty Chandler, AZ

I got them because I needed a home warranty company. So far it's been very good. We had an issue with the house and they sent somebody out to work on it. We were pleased with the resolution. If I had to choose again, I would still pick them.

9 years ago

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Verified Customer

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Larry K. And Gwen S. Calkins St George, UT

My husband chose the service, and they've been very good. I needed to have a shower head assembly thing repaired once. I think the valve was broken, and they responded really fast and got it fixed. All I had to do was pay the service charge. They are very cooperative and on top of things.

9 years ago

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Timothy And Deni Sherman Allen, TX

It's great. We have used it several times and they were usually here on time. The people they sent were also very good for the most part and got the things that we needed fixed. The only reason we did not renew with them is that we had some not so great experiences. First with a plumber and then with an electrician. We just didn't see the value of continuing with them since we still had to pay every time they came. It didn't matter if they fixed the problem or not, we had to pay.

9 years ago

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Verified Customer

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Jerry Carroll Spanish Fork, UT

It's really good, excellent. We had a refrigerator that was on warranty, and we had to call them because the ice maker was not working. We had good success with the response, getting it approved, and taken care of. I can't imagine what else there is to say. They just do a good job and follow up to let us know what's going on.

9 years ago

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Verified Customer

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Jamie Robley Meridian, ID

I really love their service and who they are. Every time I call them, they set me up with somebody that gets out here and gets me what I need right away. They do an excellent job.

9 years ago

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Verified Customer

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Troy Hill Flagstaff, AZ

The service is fair to good. I needed electrical repairs done but they would not replace what needed to be replaced, even if it was a safety issue. Something similar happened when we needed some plumbing repairs. They wouldn't even send the contractor out to look at our problem. Apparently it was too big of a problem for them to cover it through the contract.

9 years ago

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Verified Customer

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Brady Carlsen American Fork, UT

The first experience we had was pretty good. The fan of my AC unit kept turning off and on, and they sent somebody out to diagnose it and fix it. For the second one they told me they were gonna do some things and they didn't follow through. I still haven't heard back from them, so that wasn't good. There was a different instance when I called them for an emergency and, because of their policy, they couldn't send someone out. I called someone else on my own to get the repairs done, but they could not reimburse me for that. I guess it was because it was not one of their qualified contractors.

9 years ago

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Verified Customer

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Claes Brameus McKinney, TX

I haven't had no issues with them whatsoever. It's always been great and I have no complains about the support they've given me. I've contacted them online and they have been quick in helping right away.

9 years ago

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Kami And Randall Wilks Nampa, ID

My dishwasher had a broken faulty part, so I called them and they gave me the technician's number. He was able to get it fixed within a week. They are quick once I give them a call about a claim and are in general very easy to use.

9 years ago

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Valerie Farr Tucson, AZ

They've been very supportive and helpful. When we first move in, I had all the locks re-keyed so I used their service for that. Then my dishwasher went out and I was able to use the appliance repair service to get the digital box repaired. They were just very easy to use and helpful.

9 years ago

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Verified Customer

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Scott And Cathy Ullery Phoenix, AZ

They are very responsive and efficient. We've used the service whenever we have plumbing issues as well as HVAC issues. All the have to do is put in an order online and we receive a response. It's an excellent service.

9 years ago

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Verified Customer

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Roger Roelfson Sierra Vista, AZ

It has been very good. They call and set up the appointments and they guys just comes. They have to call back to Landmark to make sure that the repairs are covered, but that's it. The service is good.

9 years ago

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Verified Customer

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Neal And Patricia Dellocono Boerne, TX

Customer support is awesome. We had several appointments with Landmark regarding things like our water heater, water softener, plumbing, etc., and the experience has been positive.

9 years ago

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Carol Winstead And Phil Rushing Hopkinsville, KY

I've called them in 3 different occasions, and every time they have taken care of what I needed. The most recent occasion was a spring on the garage door that broke. They came in the same day and fixed it. They have done a good job.

9 years ago

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Barbara And Shawn Beck Yuma, AZ

So far they've been very quick, very easy to deal with, and of good quality. With one of my issues I simply made a claim, they called me, and sent someone over within 24 hours. Customer service has been excellent for us.

9 years ago

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Sandra And Bruce Rees St George, UT

My experience with them has always been positive. I've used the service several times and they've always gotten someone to me right away. I think they are a good company and do a good job.

9 years ago

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Verified Customer

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Chad And Megan Wheeler Yuma, AZ

I haven't had any problems with the service. More recently, I had to use the service because my garage door opener broke. I called them and within 2 days, it was fixed. It's just a great service.

9 years ago

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Anonymous Round Rock, TX

They were really good for the most part, but they did not communicate well with their own contractors. I had to relay information between them multiple times. My air conditioner broke once, and the contractor said that if it didn't get fix it would start leaking. However, the coil wasn't covered by the warranty, so I had to pay for the coil myself. They also said that they would replace my water softener when it broke. However, even after I went and paid 120 dollars extra to make sure it was covered, they went back on their word. They claimed that it wasn't covered and even reimburse me the 120 dollars that I put in for that. They give you a lot of conflicting information.

9 years ago

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Verified Customer

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Max And Patricia Picco Prosper, TX

I've had a couple of calls, since we bought the house and they've been highly responsive. The air conditioner went out once so I called them. They came out within an hour and my AC was fixed by the next day. I've never had any issue with them and I'm very happy.

9 years ago

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Rosie Ash Henderson, NV

I've used the service twice, once for a re-key that they took care of right away. The second time my AC went out and they fixed that as well. So far it has been good, and they've always been very informative about the policy.

9 years ago

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Verified Customer

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Terrance And Janie O'Donnell Salt Lake City, UT

The service came with the house when we purchased it. So far our experience has been positive, they have explained everything about the warranty very carefully. The only service we've had so far was our house's re-keying.

9 years ago

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Verified Customer

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Lari Bridges Lehi, UT

They are fast, efficient, and responsive. I just moved into my new home and my air conditioning and refrigerator were not working properly. They handled both of those claims very efficiently

9 years ago

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Verified Customer

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David Sieja Roanoke, TX

Every one of my calls has been answered promptly and precisely. I had problems with my air conditioner drain, so I placed an online request with Landmark. The technician contacted me within hours and he was there the next day to fix the problem. I'm completely happy with the service.

9 years ago

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Ricky And Judith Edmondson Yuma, AZ

It has been great so far. We've had three plumbing issues, one with the well and the other two with the shower. They've all been handled right away and they were good with the follow up too.

9 years ago

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Judy Brailsford Brigham City, UT

Some experiences have been good, some have been awful. Labor day weekend, for instance, we had a leak develop in the plumbing underneath the house. They couldn't find an emergency plumber to come out and fix it, so we had to turn the water on and off from the street. It was a big hassle and they were not very polite about it. I could not believe they didn't have emergency contacts like that. They finally gave me permission to search for my own plumber and I called the one who's been doing my work for 20 years. He came and was able to get it fixed it a couple of days after Labor day. But when I asked them to come and do the pre-season tune ups on my furnace, they were on top of it.

9 years ago

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Verified Customer

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Mark Crutchley Frisco, TX

I don't think I've spoken with them very often, just to schedule jobs and what not. Our garage door broke once, so I did that, scheduled something, and the guys came out and fixed it.

9 years ago

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Adam / Johanna Houston, TX

They are very good. I've only used them once to get the re-key service that they provide for members. They connected us with the company that does the re-keying, charged us a fee for the service, and that was that. It was easy to set up and it was a good experience. That's about the only time I have contacted them.

9 years ago

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Anonymous Portland, OR

It has been really good, we've used it a few times. They usually get things done pretty quickly and so far all the contractors have been great. I recently submitted a request online and got an email with the contractor's info shortly after. They came and it was all good.

9 years ago

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Ryan Schanck Laveen Village, AZ

All of our experiences have been positive so far. I had the ice maker on my refrigerator go out once and I called them up. They set me up with a repair company and they came by and did the work. It was done in less than half an hour and it's worked fine since.

9 years ago

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Jonathan Throckmorton San Antonio, TX

I thought they were friendly until I got to the point when it was time for them to replace my messed up appliances. They weren't that helpful 'cause even though the say the want to make my day remarkable, their desire to do so decreased drastically when they found out that they had to fix or do something to solve my problem. I was having problems with my microwave not working, it was like it was having a short circuit and could've been a fire hazard. They guy that looked at it said that with all the parts it needed, fixing it would cost as much as replacing it, so they decided to go with that. At the same time, my dishwasher also needed to be replaced, and both the dishwasher and the microwave were stainless steel. They wanted to replace my dishwasher with a black one and my microwave with a white one when my entire kitchen was all stainless steel. They were going to make my kitchen rainbow! I had to go buy the microwave and dishwasher on my own because they wouldn't finish the job right.

9 years ago

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Mark & Cathie Cool Austin, TX

They have been very helpful and very quick to respond to our requests. I had a capacitor go bad on my air-conditioner and I called them. They sent a service guy out within 24 hours and got it fixed.

9 years ago

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Marco Antonio La Porte, TX

I don't really deal with customer support too much but they were very responsive. My AC went out and they came out a couple of days after the hurricane. They were pretty fast about it.

9 years ago

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Keith Murray Bountiful, UT

It has been fine. We called them with a problem we had, but the company that they tried to get in touch with couldn't schedule us in. We had to call back and get rescheduled. After a couple of trips, the problem finally got fixed.

9 years ago

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Rob And Marie Martin Mesa, AZ

They are very prompt and professional, and they've got the right people to work on our properties. We have 2 air-conditioning unites that went down and they somebody out here to correct the problem. We really appreciate the help, we need it.

9 years ago

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Andrew Smith Lehi, UT

We needed too use it once for a leak that we had in our AC pipe. They sent out Ego Air people to come and look at it. Every time they came, they sent somebody different, and each one told us the problem was a different thing. Sometimes they said it was a problem that wouldn't be covered and other times they said it would be covered. Landmark hasn't been able to get a hold of Ego Air yet to come and fix the problem, so we are still waiting on them.

9 years ago

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Andrew & Trisha Goldsmith Kingwood, TX

It has been excellent. I once called Landmark and told them we had a clogged pipe. They arranged for a plumbing company to handle it for us, and it was done appropriately. Their follow up and customer service is excellent.

9 years ago

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Ovenson Louidor San Antonio, TX

It is a good home warranty company. It has been really good, every-time I called they've bee very helpful and responsive. Just recently I needed to use my warranty on my AC for tune up and repair and they got someone out here within a day.

9 years ago

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Raul Arizola San Antonio, TX

It has been great. I needed it for our ceiling fan work, they came out and fixed it. They also came when I needed a water heater to be replaced and they got the job done really well too.

9 years ago

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Ashlee Hurricane, UT

They have been good to work with through some of their contractors. A couple of weeks ago my fridge needed a repair and they were good about getting somebody out here. They okayed the parts that were needed to fix it real quick, but the contractor took forever to do it.

9 years ago

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William Moore McKinney, TX

We had one issue in the house with a faucet that was leaking. We called in and they had people over here within 48 hours. They repaired the leaking faucet and got it all fixed. It was a really good experience.

9 years ago