Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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J La Noue Waddell, AZ

The service was excellent and they followed through on what they said they would do and when they would be here and I would definitely recommend them to my friends

8 years ago

Reply from Landmark Home Warranty

J La Noue,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Heather Salt Lake City, UT

They replaced my water heater! I will say, however, that it was a pain in the rear trying to get them on the phone and get it all taken care of it. Of course, it was totally worth it.

8 years ago

Reply from Landmark Home Warranty

Heather,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Charles Trout Burleson, TX

Landmark seems to have good service once you talk to a representative, but getting to a live person can be difficult. I left two separate messages for my claims manager and he DID NOT return my phone calls either time! Very mediocre customer service.

8 years ago

Reply from Landmark Home Warranty

Charles,

Thank you for providing your feedback. I am sorry you were not followed up with your voicemails. Our representatives are constantly on the phone, however, you should have received returned calls. Your feedback has been forwarded to the correct departments to implement the proper training. In the future, you are always more than welcome to call into the office and speak with any customer service agent.

If you would like to go into more details on your concerns, please reach out to me at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2018

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David Ells Scottsdale, AZ

1) Cumbersome process to identify my self and my issue when I telephone for assistance. 2) You don't do an effective assessment of the quality of the contractors recommended to your clients. 3) You didn't provide justifiable compensation to the client when a Lanmark recommended contractor did not fulfill a contractual warranty to the client.

8 years ago

Reply from Landmark Home Warranty

David,

Thank you for providing your feedback. I would be more than happy to look into your concerns in more detail. Is there a particular contractor you are referencing?

Please reach out to me directly at . I can address your concerns more accurately from there.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2018

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5 Hunt, TX

They went out of their way to try and find someone in our neighborhood to fix our microwave. When they were unsuccessful, they wrote us a check to replace it.

8 years ago

Reply from Landmark Home Warranty

HHunt,

Thank you for your feedback! We are glad to hear that we have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Sugar Land, TX

Great customer service and fast! Called them on Monday and fixed Tuesday morning.. Hassle free. Most warranty companies try to find a reason not to cover what broken.

8 years ago

Reply from Landmark Home Warranty

Jason,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Shyla Sandy, UT

They were very quick to get someone scheduled to come look at our furnace, and when the first guy didn't fix it they were very helpful to get someone else here at no extra charge.

8 years ago

Reply from Landmark Home Warranty

Shyla,

Thank you for the honest feedback! We are happy to hear that we have been able to resolve the issues that you have in a timely manner. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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B Levine Gilbert, AZ

Took 7 days to fix dryer. Ice maker is listed as covered but only the motor is covered and it has to stop working. So if it leaks, you are on your own. AC unit wasnt cooling but to fix it i had to.pay to reclaim the freon nd then pay for new freon. All techs are out to sell you more. I sell real estate, find a better company.

8 years ago

Reply from Landmark Home Warranty

B Levine,

Thank you for the feedback! We are sorry to hear that your experience with your recent claims have not be remarkable. I would like to see what I can do to help in making these experiences moving forward remarkable. Pease reach out to me directly so that I can offer this assistance in detail.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Ed Austin, TX

Landmark Home Warranty came through for me several times on air conditioner repairs, but then when there was a large repair, they did not cover it. It's questionable to me whether these home warranties are worth it. The good side is you call them and they get a company out there right away and you don't have to search for a company yourself.

8 years ago

Reply from Landmark Home Warranty

Ed,

Thank you for your feedback! We are glad to hear that we have been able to resolve some of the major repairs on the AC system. We are sorry to hear that you have had some doubts on the coverage and what use it is to you, I would like to go over this with you in more detail. If you would like to please reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Steve Helm Ivins, UT'

I have experienced some mechanical failures, pool pump and clothes washer problems. Landmark QUICKLY sent a qualified repairman to resolve my concerns.

8 years ago

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Grace M Romero Sierra Vista, AZ'

They have been Great. Quick to address the issues their customer service is outstanding and Amado Calderon not enough words to say how helpful and kind all the way around.

8 years ago

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JamesR. Just

We've only had to call them a couple of times, once for an air conditioner tune-up and once when our carbon monoxide detector went off. They were easy to get hold of and quick about assigning service companies.

8 years ago

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Kyle Meridian, ID'

Had AC go out in July. 92 degrees in the house. Substandard AC guy came out for 3 minutes and said I need a whole new system. Warranty wouldn't cover inside since it wasn't damaged. Called a different contractor on my dime, replaced a blown capacitor in 5 minutes, charged me 10$. Landmark refused to refund my 60$ service call, even though I saved them hundreds. 6

8 years ago

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H.S. or Anonymous Mesquite, NV

It was part of my home when I purchased it. They've been very responsive and they always call back to or email me to make sure that I'm satisfied. I've had to use it several times and I've been very happy with the usage.

8 years ago

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Curtis Earl Hyde Park, UT

My realtor picked it for me. They have been very responsive and helpful, especially when I needed to replace my furnace. It's the best service I have used.

8 years ago

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James Davis Spring, TX

It's almost impossible to get someone on the telephone without having to wait a long time and they're not always readily available. I was routed through different numbers and lines before I got a hold of anyone. I used my warranty within the last two weeks and the problem still persists. At this point, I'm ready to cancel the warranty because it's not worth it.

8 years ago

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Lloyd Mason Payson, UT

Landmark was included with the sale of our home. They helped us with replacing our water heater and they were very prompt about that. It pretty much covers all of our needs.

8 years ago

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Lloyd Mason Richardson, TX

We didn't really choose them, it came with the house that we bought. We've not been very pleased with it though. Our oven broke once and they had someone come out 3 different times to try and fix it. It's still broken, and they're having someone else come out. So far this has gone on for 3 months and we've been without an oven all this time. We're very dissatisfied with the service.

8 years ago

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Richard Hunt Eden Prairie, MN

We had an air conditioning problem, and they fixed it. They have a quick response, and it appears that it covers quite a bit of the repairs that we need.

8 years ago

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Alvin Cooper Dallas, TX

I was familiar with the service and the local representative. They have responded quickly to my needs, like when I had a plumbing issue. The service covers my needs and my real state customers seem to appreciate it too.

8 years ago

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Jim & Cynthia Sotelo, Jr Tolleson, AZ

Our home had Landmark when we bought it, so we decided to just continue with the service. They're great and helped me fix my washer right away when it broke.

8 years ago

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Bob Kaminski Humble, TX

Recently we needed something to be repaired and they were out here really quickly. It shows how far the technician goes to do a good job. The service is great and I have been very satisfied with their products and pricing.

8 years ago

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Alan And Sharon Blomquist Pleasant Grove, UT

They are friendly and knowledgeable. We had a problem with our dishwasher and they came out to look at it and fixed the problem. Everything is working well with them so far.

8 years ago

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Anil Dhungel West Jordan, UT

The service was given to me when I bought the house. I've had to use the warranty several times, but they have a hard time listening to me. I've been having problems with my garbage disposal, and I know it's something to do with the electrical bits. They sent out an electrician to check it out but when he arrived he said it wasn't an electrical problem and left. I had to call them again and they sent out a plumber. He said it was not a plumbing issue either! I went ahead and plugged the garbage disposal into a different circuit and it worked, so I knew it has something to do with the electricity. I tried to tell them but they wouldn't listen to me. When I finally got them to send me someone they said they would be there within 30 days and it took him 2 weeks to get back to me. They just don't follow through with their services. I've had to wait on them up to 2 weeks to hear back from them before and sometimes I don't hear back from them at all. I still have a cooler in my fridge that is broken and that they haven't gotten around to fixing. Same thing with my furnace, but that one the man that came to check it out said that there was nothing wrong with it and still wanted me to pay him for that! I had to argue to avoid paying those $60.

8 years ago

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Joseph And Caryn Frost Sandy, UT

They're quick to answer the phone and schedule and appointment. They are very helpful, though there was a time when I was having problems with an appliance and they kept sending different people. They all disagreed on what the actual problem was.

8 years ago

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Anonymous Arlington, TX

I went with them since they had the best pricing. However, they have a very inefficient customer service. I've used it for a plumbing problem that I had and while it's nice to have it as a backup it's still a very inefficient service.

8 years ago

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X.X. or Xu Houston, TX

When I had to call I got what I needed. For the re-key service and the drainage issue that I had they scheduled an appointment fairly quickly and solved the problem for me.

8 years ago

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Michael And Susan Hand Idaho Falls, ID'

When our water heater went out, the person they wanted to send our way wasn't local. He was 2 hours away from our town and we had to wait until it was convenient for him to come. That was 4 days later! That was the only experience we've had and it wasn't that great.

8 years ago

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Rory Rodrigues North Salt Lake, UT'

I had my furnace serviced since there was a problem with it. I contacted the warranty service and they helped me. I don't have any issues with them and they responded to my inquiry.

8 years ago

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Terry Hobbs Park City, UT

I went with them since they had a feature that seemed to meet my needs for this property. I have only used it once to get my locks re-keyed and the process was pretty straightforward. Everything went fine with it.

8 years ago

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Anonymous Provo, UT

They happened to be the very first deal for a home warranty that we ever got so we just went ahead with it. They have provided good service so far, though because of the timing of the service it takes a bit to get them out here. I'm hoping they find more contractors that can come right away.

8 years ago

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Georgina Saksa Las Vegas, NV

I got it some 2 years ago when I was buying my house. In general they are very good and everything, but I just have issues with how the company itself works. One of the major issues we had was when our toilet stopped working. I called their contractor, he came out, I paid the $70 fee and he replaced something within the toilet. While he was there everything worked fine but the very next day it just stopped working. They sent out someone else that basically said we needed to replace the toilet. They wouldn't do it for me but offered me $100 to go towards doing it. That doesn't really cover much, especially after I already paid their $70 fee and the monthly payment for the warranty itself. In the end, I basically just have $30 to go buy a new toilet and hire a plumber to install it. Landmark did nothing but bill me. They don't do what they're supposed to do.

8 years ago

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Joan Trexler Beaverton, OR'

Landmark has been great. When my dishwasher broke a month and a half ago, they got a contractor out here on the very next day to fix it. It was a very good experience.

8 years ago

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Lawson And Glenda Casad Boise, ID

We didn't choose it, the seller did. When I need it, I just call them and they send someone out the next day. They take care of all the problems that I have.

8 years ago

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Trevor & Ashley Cannon Bountiful, UT

They have been very fast and efficient. They came out to help me when my water heater went out and the work that they have provided has been good so far.

8 years ago

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David And Betty Posey Casa Grande, AZ

About a month ago our garbage disposal needed to be replaced. They came right out and just did it. That has been my only experience with them, but it was great.

8 years ago

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Kyle And Pyper Baldwin North Salt Lake, UT'

They are fine. It took them 6 days to get my water heater repaired when it broke. It took them that long because of the weekend in the middle, but even if they take a long time it's easy to get a hold of them. The service has been useful.

8 years ago

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Sara Olson Salt Lake City, UT

They have always been very prompt. When I had a plumbing emergency they had somebody out here within 24 hours. I think I'm covered for what I might need.

8 years ago

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Mitchell And Katherine Elder San Antonio, TX'

They came along when we bought the house and offered us a warranty. We have had several leaks in the house and we just used the home warranty to fix them. Though I'm pretty unhappy when they came up last year for something.

8 years ago

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David Sutton Tooele, UT

The house had the warranty when I bought it so I just extended it. I haven't had any troubles so far. I called them when my dishwasher had a problem and they came out and inspected it. There was really nothing wrong with it.

8 years ago

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Joe Frisco, TX

they are not available on weekends- our a/c unit broke on a Friday night and we had to wait until Monday afternoon to get it fixed in the middle of summer. Service was excellent and the unit was fixed properly just not in a timely manner

9 years ago

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Anonymous Richardson, TX

Considerable neglect, disorganization, and inconsideration for their customers. Literally cant beg someone to communicate with you. Spent 6 months, all of summer with no air conditioner, spent over $1500 plus two years of premiums...not happy with literally anything. I've missed 10 days of work spent over 8 hours on the phone and they want me to update my review. Their contractor literally threatened to yank out my air conditioner and leave me without ac again bc landmark didnt communicate they would cover $240 for freon. Their staff is negligent, their contractors are literally threatening, and they took every possible avenue to not fix the probem, thereby allowing me to suffer and ultimately pay for something that should have been covered bc they wanted to nickel and dime temporary solutions. Apparently they can do everything posisble to not fix the unit, refuse to call it a total loss, refuse to help with any communication or appointment, refuse to allow me to speak to a supervisor, and take WEEKS between emails and calls. I will never never recommend this service to anyone that needs reliable, respectful considerate treatment. There were literally dozens of people involved that failed me in every way

9 years ago

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Lauren Meridian, ID

I love that the claims managers stay in constant contact through a project. They work with excellent contractors too, making it simple and pleasant to get my home fixed up.

9 years ago

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Jim Phoenix, AZ

They are good to work with and the people they recommend to come to fix things in your house I Have always showed up on time and are good Business people

9 years ago

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Christopher Smart Salt Lake City, UT

The service is pretty good. They were very professional and took care of things pretty quickly. I used it for a pipe that was leaking in my house. They had a plumber out the very next day.

9 years ago

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Isaac Thomas Little Elm, TX

The customer support is very good but, you know, their deals are not that great. They promised a lot of things when you buy their policy, but most of the time they won't go through with that. I just had my air-conditioner go out, and I called them. They sent somebody over here, he looked at the problem and said that we needed to replace the compressor. I had this company for a long time so I thought it would go as usual, you know. I thought that since I was paying a lot of money they would just cover it. They said that we needed compressor fluid, and that wasn't covered and it was $20 per pound. They also gave me a bill for $1200 or $1100 and even after that I had to pay for the rest of the fees, almost $1400. I thought that they would cover what they said they would as long as I paid the deductible, but it wasn't like that. I bought the policy to ensure that our appliances, the air-conditioning, heating, and cooling were all covered, but in reality it's nothing but a fake promise.

9 years ago

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Emery And Jerri Logan, UT

We tried to use our warranty for our air-conditioner to get a free summer check on it. Landmark responded quickly, contacted another company to come, and they never contacted us. Landmark tried to follow up but even several months later, we never ever got our air-conditioner checked. Landmark kept on checking up but they were unable to get an individual out here until they just gave up. The said 'we're just gonna refund your money' and they did, a little bit of it as a compensation. That company that they are dealing with obviously shouldn't be working with Landmark.

9 years ago

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Joshua Novak Phoenix, AZ

The first time I got a hold of them it wasn't that great. I had to call them like 4 times to get my house re-keyed. The second time, when I had a leak in my home, it was all pretty well taken care of. My house had the pipes swinger leak, and I got a hold of them to get that fixed. They did that within a couple of days.

9 years ago

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Carol Brooks Schertz, TX

They have been helpful, however I'm just not happy with Landmark as far as their warranty. They always charge you on top of their fee and I'm not happy with that. We recently had to use it because we had a plumbing problem. I had to pay upfront for the service fee to whoever came out. Then, I have to pay again to install and do the fix because Landmark didn't cover it. I'm just not happy with it. I'm not pleased with how they operate since I have to pay fees on top of the monthly fees. I'm giving them so much money and not giving me the service that I thought I was gonna get.

9 years ago

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M.G. & E.G. McMinnville, OR

My husband has been dealing with them most of the time. I think they usually have the contractor here pretty quickly. Our water heater was leaking so I called them. I received a call back and 3 days later they came out and fixed it. On a different occasion our air conditioner broke, they came out and it was fixed in a couple of days.

9 years ago