Name: Landmark Home Warranty
Rating: 4.2

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Verified Customer

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Joyce Majors Bandera, TX

I had a microwave that just quit working so I called them. They then called some people that did that kind of thing and they got in touch with me to set up a time. They came out, fixed it, and it was all cleared off. It was pretty easy and they did it all well.

9 years ago

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Charles And Susan Buescher Idaho Falls, ID

Customer service has been good and they respond very quickly. I'm really happy with Landmark but I get requests for feed back, emails, and phone calls everyday. It's like they want me to pat them on the back and it's getting too tedious.

9 years ago

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Verified Customer

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James And Coludia Welden Rio Rico, AZ

We got it because we had a home deal when we purchased the home. They have been very professional and always find someone to fix the problem immediately. It's very easy to work with them.

9 years ago

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Verified Customer

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Yaxin Bao Austin, TX

I've had a pretty good experience. I had a dishwasher issue, so I called them and they resolved it very quickly. They are very responsive to my phone calls, and the whole claim process goes smoothly.

9 years ago

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Verified Customer

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Sergio Rodriguez Fort Worth, TX

I chose them because it had a reasonable price and good reviews online. They've been pretty responsive. Once my AC unit was acting up and since it was under warranty, I gave Landmark a call. They made an appointment for me, reached out to the subcontractor, and the subcontractor just came out here to fix the issue. They have been good ever since.

9 years ago

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T.G.B. & M.G.B. Eagle Mountain, UT

The customer support is good, I have no issues with them. Last time I used it was last month for H/VAC, air-conditioner and a heater check. They are good in general about waving the fee if the contractor doesn't show up and making sure you're always covered. That's pretty much it.

9 years ago

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Verified Customer

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Dale R. Steffy La Marque, TX

They've been excellent. The air conditioner went out one time and they were able to dispatch a service company out here. They did the job rather quickly and all but there were a few problems. When they came out and repaired the unit they said they would come back the next day because there was something else wrong with the unit. They were here later and I had to pay them again. But that wasn't Landmark's problem, they're good, but some of the contractors they deal with aren't... They need to keep a better eye on that.

9 years ago

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Naga Kollegal Katy, TX

They've attended to all the problems and issues we had. They're very responsive to our concerns. We've used their service for maintenance, some plumbing work, electrical stuff, a microwave, and stuff like that. I've had a pretty good experience.

9 years ago

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Richard Nowakowski McKinney, TX

They have been extremely attentive on the phone but our first experience wasn't that great. Between them and the company they referred us to to fix our air conditioner, it was a complete disaster. One company would blame the other one because they didn't get this, they didn't do that, or they said they already sent that, etc. That first experience was not very pleasant. Then, two weeks ago, our air conditioner quit working so we called them. It took them 2 days to get somebody out to fix it. It took a week of lollygagging for them to finally get the information they needed from Landmark to actually fix the air conditioner.

9 years ago

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Verified Customer

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Paul Hess Red Oak, TX

I've had 2 small claims, one for my air-conditioning and one for my refrigerator. They were very quick to take care of things and I was very pleased. They were very quick to respond.

9 years ago

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Betty Moyer Fort Worth, TX

They have been very good when I ask questions or call up, they always respond really quickly. They've taken good care of any problems we had. For instance, we had an issue with the dishwasher on a brand new property that I manage and we set up an appointment. The technician came ahead of time and fixed the problem. He was very efficient.

9 years ago

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Christopher Piehler Arlington, TX

So far they've been doing pretty good. We had our outlet in the kitchen go out, so the set someone to come in. The electrician came in and fixed it pretty quickly, within 4-5 days actually. It has been really good and we haven't had any complains. We did get an issue with the subcontractor, but they took care of that and got us a new person.

9 years ago

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Dirk Steiger Garden City, ID

I've only used the service a couple of times with two claims, but they have been helpful. A drain clogged, I contacted them, and they had somebody out the next day. It's an added peace of mind to know that you have insurance. It feels good to have that coverage.

9 years ago

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Verified Customer

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anonymous San Antonio, TX

Not all my claims were handled the first time in a satisfactory manner, but Landmark followed up to correct their mistakes. This good faith and going the extra mile warrants an "8". I would add with my recommendation to persevere on a claim not handled satisfactorily the first time, as Landmark will definitely follow thru to make it right

9 years ago

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Verified Customer

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Terryann Ross San Antonio, TX

Their customer service is awesome. But you need to be more clear on your coverages. For example the pest control could have read 1 time in a calendar year. Instead of verbiage that's unclear

9 years ago

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Jacqie Carrollton, TX

We've been pleased with Landmark overall, but were a little disappointed when our AC until needed to be replaced that they wouldn't replace the entire unit and that some parts that had to be replaced in order for the new unit to work were not covered.

9 years ago

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Mandana&Nirvon Florence, AZ

By the last issue I had. Nobody likes surprises and I feel I was deceived. What's covered and what's not should be clearly defined in 2 side by side columns, not hidden in a paragraph. Consumers don't know all the parts of their ac unit and the take advantage of that. They used to be #1 with me but now I'm not so sure if I will stay with them or not.

9 years ago

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Derek Austin, TX

Every time I call, I talk to someone very friendly and very helpful. I actually used them for pest control, and they were able to connect me to a company and send a person out pretty quickly. There's one thing that I noticed though; my payments to Landmark were a little more expensive than what the pest control would have been.

9 years ago

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Jaleene Star, ID

I had a breaker go down in my breaker box recently, and they had somebody out within 24 hours. The company they sent out was on top of their customer service, and I liked how they solved the problem.

9 years ago

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Donald&Michelle Richmond, TX

Their customer service has been great! They just recently replaced a pool filter and swapped it out; it was awesome. That would've cost me over a thousand bucks with labor, so everything's been great. I've had other home warranties that were terrible, but Landmark is way better.

9 years ago

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Zachary&Carrie Coppell, TX

Our A/C wasn't working properly, so they assigned a contractor to come over, but after a week without luck, I called them back. They did some research, called around and found somebody for us the next day, so we really appreciated that.

9 years ago

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Bradford Dallas, TX

I've had very few issues with their customer support, so overall, they've been very good. Our water heater was replaced the same day we called, so that was great. However, we did call once for something that was not covered, which we didn't know about, and they still sent someone out, and I had to pay for that.

9 years ago

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Roy St George, UT

they've been good with sending out technicians that get the job done. The representatives have been pretty good and prompt, they do an excellent job. Everything's been very positive.

9 years ago

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Heung-For Hillsboro, OR

It's been a satisfactory service so far. Our refrigerator stopped working once, and Landmark had another company come over and fix it. The other company made an appointment with us, and we just paid a trade fee and the service was done. Afterwards, Landmark followed up with us to make sure they did everything correctly, so it's all been good.

9 years ago

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Richard and Janet Poss Casa Grande, AZ

The first time we needed to use it was for our shower. I was out of town, and my wife didn't know how it worked, so Landmark was very helpful in getting somebody out there that day to fix the counter faucet. Our experience was a bit feisty, but overall, it was positive.

9 years ago

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William Dallas, TX

It's a very good customer service. Our fridge went out basically 4 days after we bought the house, and they sent someone out. The technician got the part installed, and did everything quickly; he did a great job!

9 years ago

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Oscar Frisco, TX

My experience with Landmark's customer service has been fantastic! They've always answered my question, and always try to figure out the best solution for me. I understand that there's a lot of clients and customers that pay for this service, but I think it'd be perfect if they were a little quicker.

9 years ago

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Sean Fort Worth, TX

I had to use them one time, my A/C unit was malfunctioning, so I called in and they called the tech to come out and take care of it. After doing the math, I realized it would've been cheaper for me to call an air-conditioner company and do it myself. I had to pay additional money for them to add Freon.

9 years ago

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James Cedar Hill, TX

I had a water leak on a Saturday, and they had somebody there to repair it Tuesday morning. They're very quick to answer issues and dispatch technicians. They're also very professional, and I liked dealing with them.

9 years ago

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Vicky Houston, TX

Customer service is very prompt to answer my calls and contacting the vendors. Plus. they always get back to me the same day. They just seemed very efficient, and always told me upfront how much it was going to cost, and what was going to happen. The only thing I don't like is that They're more expensive than other warranty companies out there.

9 years ago

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Brian Manning Meridian, ID

The few times I've talked to their representatives, they've been pleasant enough and helpful; they got me set up. Unfortunately, the first time I called them, the part that needed to be fixed wasn't covered by the warranty, but I did appreciate their prompt response on sending a guy over.

9 years ago

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Verified Customer

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Phillip Reus Leander, TX

Their customer support is very good, very supportive, fast, very courteous and very helpful. When my air-conditioner went out, I got online at night to file a claim, and they had fixed the issue by noon of the next day, so everything went pretty smoothly.

9 years ago

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Jacquelyn Dallas, TX

Our experience has not been great so far. Their agents seem helpful at first, but after calling numerous times, They're just not there. I've used my warranty several times recently because my A/C was leaking. They came over and blew it out, which caused a lot of damage to the rest of my house. I had to pay a permit because my plumbing wasn't working, and my A/C required more parts, so again, I had to pay another service fee. It just hasn't worked for us recently.

9 years ago

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Verified Customer

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Holly McCormick Canby, OR

Customer support was right on it! They answered every question I had, returned my calls, and they just took care of everything. I changed my locks at a very affordable price, and I'm just glad I have them.

9 years ago

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Gary&Barbara Riverton, UT

We've had two positives and one negative experience with Landmark. Everything was great when we needed our refrigerator fixed, but it wasn't the best when our air conditioner had a problem. We couldn't get anybody out for about 10 days, and it was 100 degrees outside. Besides that, the first two times was great. They would have somebody come over in a timely manner, and the technicians were great.

9 years ago

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Stephen Gray Mesquite, T

Landmark staff are attentive and very quick to respond to my requests. The only downside is that they use sub par contractors to do the requested repairs locally. Even after complaints, they continued to send the same company, after I refused to accept any other work by that company, they finally sent a very competent repair service out. One visit, repair done, no other issues.

9 years ago

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Bruce Christensen West Jordan, UT

They are a very concerned and personable people to talk to the list to what you have to say no matter how irritated you sound wether it is towards them or to the contractor that you have been dealing with

9 years ago

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Verified Customer

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Jathan McDowell Fort Worth, TX

When I have a claim, they pay. They work with me and explain the policy. I would never cancel my warranty. It has been the best investment I made when we purchased our older home.

9 years ago

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Verified Customer

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Wilma Whitman Boise, ID

They are prompt and try their best to get you the best service. I had a few problems with the company that was to service the AC today. The problem was quickly solved by Landmark..and we were beyond happy with the results.

9 years ago

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Sandra Burns

Bought house Dec 16, 2016. A/C was out the work was not covered..in fact unit was only covered with a Carrier outer shell..inside it was filed off serial numbers and actually probably no other warranty would have covered..TExas scam apparently with bad batch of pieced together a/ C.Same deal with the hot water tank, made fun noise..warranty did not cover that..we were not sure but we certainly had to call someone to come and charge us 570 dollars..on and on..no matter what the prob..plumbing etc..it is not covered..should be on the television advertisement...probably cover zombie attack..very unhappy with warranty.

9 years ago

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Judith Stapleton Middleton, ID

Customer support has been very favorable. I've had to use the service several times, and I got very good service. In my opinion, I think the providers that they pick are very good.

9 years ago

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Catherine Hatch Cedar Park, TX

My water heater went out. It was leaking all over the house, and I submitted a claim with the home warranty. They got in touch that same day with a plumbing company. The plumbers came out and it was such a situation that we needed a new water heater. They submitted a claim to the home warranty and the home warranty took care of it; it was no problem. The claim was super easy to do. They had a good price and they covered what I wanted them to cover. I haven't had any problems with getting them to cover the items that are covered under the contract.

9 years ago

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Greg Nielsen Chandler, AZ

My realtor chose it, I did not, but Customer Support was good. Our air-conditioning quit working, and I called them, and they gave me the phone number of the local contractor who came to fix it and then Landmark paid the claim.

9 years ago

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James Bell Tualatin, OR

As part of the deal I got in buying a home, the seller provided a home warranty, and they chose Landmark. Their customer support has been very responsive. We needed to re-key the new house and the customer service sent them out to do that.

9 years ago

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Patricia and Edward McDowell Glendale, AZ

It was a good experience that met my expectations. I just called them, told them I needed a plumber, they put in a dispatch ticket, and the plumber came out to fix the problem.

9 years ago

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Kevin Dagg Richmond, TX

As far as the telephone call center, the service has been good. We had one bad experience, but it wasn't Landmark. It was the provider; they didn't seem to know what they were doing. Besides that, Ii's a reputable company, and they did a good job.

9 years ago

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Paul Truelson Mesquite, NV

So far, it's been really good service. We've made 1 or 2 claims, and got them resolved. We did have a minor issue once, where our appointment was not processed due to some paper work mistake. They fixed the problem, so it was a minor issue. Besides that, we've only had positive feedback from them.

9 years ago

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Antonio and Maranda coriatony@yahoo.com League City, TX

We needed to add more Freon to our A/C, and I wasn't really excited with what they offer. It didn't really cover it, and we actually spoke to the maintenance guy who was doing the repair, and he told us how these companies aren't the best experiences. It makes it pretty hard for home owners to get stuff approved. I guess they aren't bad, but they're not great either. It's just average.

9 years ago

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Scott Case Clearfield, UT

My washing machine's computer board went out. They came over and replaced, then got it up and running again without a problem. Besides, the people I spoke to were easy to deal with. From my experience, they're a good company.

9 years ago

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Anonymous Nampa, ID

The only time I've had to use the warranty is when I had to the locks changed in my house, and things were fine. The representatives were informative, and they answered all my questions. Plus, their choice of contractor was kind of easy.

9 years ago