Name: Landmark Home Warranty
Rating: 4.2

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ElaineSweidel

I had a serious plumbing issue with one of Landmark’s companies—SWAT Plumbing. After 4 visits it was obvious the plumber was just trying to make money off me. It took an escalation through management to get approval to go with another company. The issue was fixed and the service was polite & professional. But i hope Landmark cuts ties with SWAT Plumbing .

8 years ago

Reply from Landmark Home Warranty

Hello Elaine,

Thank you for taking the time to rate and review us. We appreciate your feedback and take it very seriously. Your feedback has been forwarded to the correct department to implement the necessary training. I am sorry to hear of your experience with our contractor, but I am pleased to hear we were able to provide professional service for you.

Please let me know if you have any further questions, comments, or concerns. You can reach me directly at .

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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DanaBarber-Smith

Usually, the company has been OK. For this issue, they left me with a leaky bathroom sink for a week now. I've emailed twice, and was told when I finally called...you should call for responses. The first person they assigned the job declined immediately (they don't actually have a business anymore) and it took 4 more days for the job to be reassigned. I hope this delay doesn't leave us with water damage.

8 years ago

Reply from Landmark Home Warranty

Hello Dana,

Thank you for taking the time to rate and review us. I am sorry to hear of your experience. It is not intended for the request to be delayed that long. I would like to ensure you are getting the service you need in a timely manner. Please reach out to me directly at .

If you do notice any water damage, we do have a restoration company we can refer to you as well.

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Sean and MaggyBritton

Overly segmented to the point of fragmentation. A single issue can take multiple calls to multiple people to resolve. Electronic communication is lacking. I'm disappointed that there is a stated expectation that a service provider is to reach out to the customer, but if they do not the onus is on the customer to follow up. I'd expect Landmark to be on top of the contractors they hire. If I wanted to chase down service providers all day long I'd cancel my warranty, cut out the middle man, and save the money.

8 years ago

Reply from Landmark Home Warranty

Hello Sean and Maggy,

Thank you for taking the time to rate and review us. We appreciate your feedback and are sorry to hear of your frustrations. The proper departments have been notified of your feedback to implement the necessary training needed.

When opening a service request, we do expect our contractors to reach out to our homeowners in an allotted time frame. However, we understand that they can get busy and we do want to advise you that you can too reach out to schedule. If there ever is a concern with an assigned contractor, please notify Landmark so that it may be addressed and you are taken care of.

If a repair is simple, it may be repaired on the same appointment as the diagnosis. There are times where parts would be needed therefore another appointment would need to be made.

I would like to go into the details of your concerns. Please reach out to me at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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DebraHartman

My washer went out, and found that it could not be repaired. Ichose nor to pick a GE brand, so i received $550 towards a new one. I ended up paying for a complete matching set, more money but I'm satisfied with new washer and dryer.

8 years ago

Reply from Landmark Home Warranty

Hello Debra,

Thank you for taking the time to rate and review us! I am pleased to hear that you are satisfied and that we have been able to offer you a cash out of replacement to assist you on the purchase of a new washer. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Garrett

It is very easy to make claims and I love that you always know how much it will cost. No hidden fees or separate fees. The customer support is very helpful and knowledgeable. We have been very impressed with them so far.

8 years ago

Reply from Landmark Home Warranty

Hello Garrett,

Thank you for taking the time to rate us! We are glad to see that we have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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BrianPaul

Have made 3 appointments for different services, door rekeying, electrical troubleshooting and garage door opener repair, and all were handled promptly and services were all professionally completed.

8 years ago

Reply from Landmark Home Warranty

Hello BrianPaul,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your rekey, electrical, and garage door service request! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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E. Baer Saint George, UT

They provide Good follow through and the work person they have respond have been satisfactory. I have a follow up order in now for repair to be fixed for a sticky valve they replaced. They got right on it.

8 years ago

Reply from Landmark Home Warranty

E.Baer,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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New AZ Home Owner Surprise, AZ

Too early to tell honestly. I signed up with them a month ago. We did have one service done and was very happy with the service. An agent also personally followed up with me regarding the visit. My last company had a ton of sketchy mom and pop companies come out to service my house. So far Landmark seems to have reputable vendors.

8 years ago

Reply from Landmark Home Warranty

New Homeowner,
Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service this far into your coverage with us. We do look forward to providing this level of service moving forward. Please reach out to us for all your future warranty needs.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Terry Cook Tempe, AZ

Excellent service, I've never had them take more than 24. When it was very hot and the primary repair company couldn't come out in a timely manner LM found a secondary provider that was there the next day.

8 years ago

Reply from Landmark Home Warranty

Terry,
Thank you for the rating! We are pleased to hear that we have been able to provide you with remarkable service in a timely manner. We look forward to servicing you moving forward. Please reach out to us directly for any of your warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Presently Satisfied Customer. Channelview, TX

I would have liked to give Landmark a 5, but I haven't had a major unit (i.e. heating unit or air conditioner unit) actually stop working. So I'm not sure how those situations would be handled. But as for the smaller things I've call in for, they have been handled great.

8 years ago

Reply from Landmark Home Warranty

Hello, in the event that a major unit goes into failure, do not hesitate to reach out to us! We will handle your service request in the same manner for all issues, whether big or small. Thank you for your review! Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Lester Charles Salem, OR

I have had two experiences with Landmark so far - both a bit different. First one the communication etc was very clear and quick. But I had to pay extra money out of pocket which was a concern. The second time the communication was terrible, but I did not have to pay any extra money out of pocket. So, 4/5 is as good as I could rank you so far.

8 years ago

Reply from Landmark Home Warranty

Lester Charles,

Thank you for your feedback! We are glad to hear that you have been pleased with our services. I would like to see if there is anything I can do to assist you with your Electrical or Plumbing claims that you had. If you would like to go over these in detail please reach out to me directly.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Andy Hoffman Gladstone, OR'

My only problem was, too many emails and confirmations. But really, I'm complaining about too much communication?! I had no problems with their service, and it went above what I would call "good customer service."

8 years ago

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Christy

I was very disappointed when we had to replace our kitchen faucet due to a leak. They would only replace the very cheapest faucet that did not even have a sprayer. So we went with the buy out option and we had to pay twice for the service rep to come back and replace it. It cost us about $ 200 and we were re-imbursed $ 74. We know we had to pay for the original service call so I did not even include that in the total. The whole thing took us almost a month and we were without water in our kitchen for that amount of time.

8 years ago

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RijeanaBowden

They are usually ok, and I am glad to have them to help take care of major repairs. However, if the same issue happened before, they could really put it inder one service request. Instead, they are making me pay another service call fee, and I am not happy about that.

8 years ago

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Royce SSimmonds

In reality - it is always about the vendors Landmark hires.....the management and customer service has always been outstanding, so far the vendors overall in my eyes have been reasonable to excellent.

8 years ago

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Terry Bellville, TX

Rekey service was excellent. Landmark was unable to locate pest control in my area although there are a number of companies to chose from in town. Promised to pay be $70 but recieved $60 instead - which covered less than half the cost to get my own pest control service.

8 years ago

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A+ Boise, ID

It was easy, the providers came to my home when they said they would. Customer service was Great. Plumbing was great, they were on time told me the truth and fixed the problem

8 years ago

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Nicole Williams Sierra Vista, AZ

We went with them since they were the only ones available at the time. Most of the time, I get them right away and things get fixed in a timely manner. I don't like the fact that they charge me the service fee before the contractor has even made it out. It also seems like that fee keeps being raised every year.

8 years ago

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Carlos Roman Grand Prairie, TX

They take care of my situations as soon as possible. On an occasion, my disposal wasn't really working, so they sent someone out to look at it and fix it. The only reason I'm not completely happy with the pricing is because of the copay. Other than that it has been good so far.

8 years ago

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Gary Schmadeke Hurricane, UT

It was chosen by the real state company that we bought our house through and they paid for the first year. They have been pretty prompt in responding and most contractors we've worked with have been good. Recently, our water heater went out and we called them. The contractor was here within 4 or 5 hours to check on it and get it all fixed.

8 years ago

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Mary Koegl McKinney, TX

They have a quick service. When my pool wasn't working, they got the pool service company out here really, really fast. They have someone for everything and the price is good. It's a great service.

8 years ago

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John Dodrill Richmond, TX

I had a pool pump go out, so I contacted Landmark and they took the ball and got a hold of a pool contractor. I got an appointment set up and they fixed my pump. They were prompt when I needed them and they followed up well with me. It was all very efficient and effective.

8 years ago

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M. Daniel Holstein Boise, ID

They've always taken care of any issue I had. I've never really had anything major that I needed to use them for. So far it has been tune ups for things like my air conditioner, but they have taken care of those things promptly. It's a pretty good warranty.

8 years ago

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Norbert And Denise Strauss Bulverde, TX

We've used the service several times for air-conditioning and appliance repairs. They've covered everything that the contract says they'll cover and have never disputed our claims.

8 years ago

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Anonymous Spring, TX

We needed to use it last week, and they sent someone out, but unfortunately they would not pay for the electrical work that I needed. My call and ticket were put on hold, and the people didn't come back for a whole week. They made me wait until the Monday after. I think they should've fixed it the first time they came. I'd eventually like to change companies to someone else with better customer support.

8 years ago

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Anonymous Sierra Vista, AZ

It's easy to use and they give you quick service and a turn around. We had an issue with the electricity and the home warranty people came out. They diagnosed what was wrong with our electricity and took care of it.

8 years ago

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Dani Flynn Budnieski Buckeye, AZ

I needed to use my warranty because my refrigerator went out. I called home warranty and they just set me up with someone to do the service. After that, it became a nightmare. The terms of the warranty are very impressive though.

8 years ago

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Christopher Bohmholdt Ogden, UT

Last time I used it was for a yearly furnace clean out. They couldn't get me the company that I had gone with the year before, so I wasn't all that happy with that. The warranty doesn't really cover much, at least not considering the amount money that I'm paying.

8 years ago

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Osadebamwen Ohuoba Round Rock, TX

They are very responsive and clear. They are able to resolve any issues I have. Recently our water heater broke and all I had to do was call them to schedule a replacement. Price-wise they are very competitive too.

8 years ago

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Larry And Jeanette Irwin San Antonio, TX

When we bought this house the previous owners already had the contract for the year, so we had to keep it for the rest of it. Since then, we've used it. We had 2 instances when we used our warranty, one was for our dishwasher and the other for the central air condensing unit. For the unit, we ended up having to replace it. We felt that once they assigned the contractor, they were completely unaware of the problems that we had. It felt like they didn't follow up as much as we would expect them to.

8 years ago

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Larry And Jeanette Irwin Scottsdale, AZ

Generally, Landmark has been very good. I've had a couple of issues here and there where we didn't agree with them, but we've been with them for years. A few years ago something happened that changed their service a little though.

8 years ago

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Anonymous McKinney, TX

I switched from a local company after my friend had a bad experience with them. I got good feedback from Landmark, so I went with them. I had to use my warranty for my water heater since it was leaking. They are good enough so far.

8 years ago

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Bernadette Pigg Friendswood, TX

When I needed the service all I had to do is call them. They contacted the technician themselves and said I would receive a call to set an appointment. They were able to come out on the same day and fixed the problem.

8 years ago

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Jon Rigelsky League City, TX

We went with them since they looked like they had the best options. They have been pretty quick and prompt in their service. When one of our external pipes backed up they were able to get somebody out here and fix it. It's worth the price for all the things that come with the warranty and the options they give you.

8 years ago

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Anonymous Scottsdale, AZ

It's easy to use, avoid the hassle of spending a lot more time & money to find your own possibly unreliable contractors. Wish it offers more coverage or/& fewer exclusions. Need have more contractors in small cities, such as Collège Stations.

8 years ago Edited January 3, 2024

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Dinko Sefic Frisco, TX'

The service was given to me, but so far I've had a good experience with customer service. A problem that recently came up was with the warranty. We had a couple of items in the house that needed repair but it turned out that some of those times were not covered. They change the conditions of the warranty year after year and some of the things that they covered last year are no longer covered. On top of that, the price keeps going up and I don't like that.

8 years ago

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Wanda Schafer Southlake, TX'

Customer service has provided us with references to the people that we've needed for repairs. When we had a drain plugged in our house we used their service. They gave us a plumber and it all ended up being very expensive for us since it seems that the two services he provided were not actually covered. Still, it has been useful and on that occasion he took the correct measures to help us. In the end, it was a total of $600.

8 years ago

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Anonymous Justin, TX'

I chose them since the cost for a month was less compared to others. Whenever I've called they have been available all the time. When the garage in my rental home had an issue I called them and they were able to send me a technician to fix it.

8 years ago

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James And Patsy Rooke La Porte, TX'

The service was chosen by our realtor when we bought the house last year. When my air conditioner stopped working I gave them a call. It turned out that the secondary drain was leaking and that the primary one was stuck. They got someone right out that took care of it for me. I have been pleased with the service.

8 years ago

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Anonymous Universal City, TX

This is the service that we've used since we got our house. Sometimes I get good customer service and sometimes I don't. Last time we used the warranty it was because we had pest control issues. I was happy with the service that they gave us, but I wasn't happy with the fact that we could use it just once a year.

8 years ago

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Robert Hay Austin, TX'

Customer service is always pleasant, even if they don't know what they're talking about. We've been having several wacky issues lately. One of them was our garage door which wouldn't work and I couldn't get out of my garage. I had to pay $150 to have someone else come and let me out before they finally got somebody else out here that could repair it. On a different occasion, when my air conditioning was not quite working, they sent out a stupendous contractor that did really well. Other than that, I'm also never sure what it is going to cover.

8 years ago

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James And Kenna Strickland Meridian, ID'

Every time I have an issue that's covered in my warranty they handle it. My AC stopped working on two different occasions and they sent somebody out to fix it within a day. Currently I have a water heater that's not working and after coming to look at it they never followed up with it. Besides that, I have some trouble with their policy since it's unclear what is covered and what isn't.

8 years ago

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Deborah Holmes Boise, ID

I'm a realtor and I've recommended it to my clients. I used to have a different warranty company, but this one is better. They do most of the things they say they're going to do. Most of the time is fine, but sometimes it takes them too long to order parts and things like that. I've have some of my clients tell me the have trouble with Landmark when they first start using it, in the end they do what they're supposed to do though.

8 years ago

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Paul And Melissa Frenchwood Lehi, UT

The service came with the home. I've had to use the warranty twice already, one of them was for the dishwasher that I thought was messed up. It turned out to be that the garbage disposal had plugged the drain and they just came and got rid of the plug. The service has been pretty inexpensive as well.

8 years ago

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Joseph Horne Roy, UT

The service was just given to us. So far they have failed when it comes to fixing things and I've gotten really frustrated. When our dishwasher had some issues, the guy that came out and looked at it said it was just the type of soap that we were using. When the air conditioner and the furnace went out they said it was a pre-existing maintenance issue, so they wouldn't even cover that at all.

8 years ago

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Kraig Naylor Sandy, UT

The service came with the purchase of our home. They have great customer service and cover all the major things in our home. We've used it to fix our garage door and we had no problem with them.

8 years ago

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Robert Emerson And Stacy Vincent alt Lake City, UT

Most of the time, they are passionate and efficient. One time our toilet was leaking, so we used our warranty to have a plumber come out. He was able to come and get it done by the next day. The warranty comes with a lot of services and a good range of things they cover, especially considering the price.

8 years ago

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Ann Louise Newman alt Lake City, UT

My mortgage person suggested the service so I went with it. When I first bought my home I had my locks changed and they were quick and efficient about it. I'm a bit frustrated though because I thought it covered more than what it actually does.

8 years ago

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B.S. or Anonymous Phoenix, AZ

I can't always get a hold of them as quickly as I'd like. I have tried to call after hours before and I usually have to wait until the company opens up again. That's a little too much down time. On top of that, it doesn't really cover everything that I thought it would cover.

8 years ago

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Holly Kenner Gresham, OR

When I call them they are generally helpful, but if I try to contact them online sometimes I don't get any response. We have used the system just a couple of times. Most of the times it has been to get our furnace a yearly check and service. Every other time we have tried using it, the things that needed fixing were not actually covered. Because of that, we are not renewing our contract.

8 years ago