Landmark Home Warranty
6.4
Overall Score
Verified Customer
Review Source
Frankie Tempe, AZ
They have been very responsive to my calls. Unfortunately, I had one issue where I spoke to an agent requesting a recall ticket that didn't not make it into the system and I had to call back.
7 years ago
Reply from Landmark Home Warranty
Dear Frankie,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 19th, 2019
Verified Customer
Review Source
Teresa Farley
Excellent service & follow through. They made sure we were contacted, that the repair was done and that we felt satisfied. It was wonderful to have someone watching out for us!
7 years ago
Reply from Landmark Home Warranty
Dear Teresa,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jul. 11th, 2019
Verified Customer
Review Source
Anonymous
Have had Landmark Home Warranty for 7 years and have always had pleasant representatives, reasonable response times and repairs have been done well and to our satisfaction . . . with the exception of an issue centering around our air conditioning unit. with the exception of one issue involving my air conditioning unit.
7 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 27th, 2019
Verified Customer
Review Source
LISA STALDER
I have had a horrible time getting my service done. I have had to make 3 calls on my hvac system in 6 months. 2 repair 1 tune up. 2 times I was sent to the same contractor that doesn't service my area. Then 2nd call was for leaking ac so they said tune up should fix it,wrong. Then a service call sent to the wrong contractor again. Western finally called and then the ticket was cancelled but landmark emailed me 2 days later saying it was completed though the contractor wasn't scheduled. Contractor no longer had the dispatch and I had to call again. Contractor made it right by coming out today (next day) even though they didn't have a dispatch number associated with the one I gave them. I have spent 180 for my hvac and yet to be fixed (hopefully today) even though I told then there was a leak and a smell of fumes and I have an infant in the home. I need to set up scoutnet call for my garage door though I am skeptical to do it and may end up having to contact someone myself.
7 years ago
Reply from Landmark Home Warranty
Dear Lisa,
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. I am sorry to hear about the delays in your service requests. I am pleased that Western was able to go above and assist you properly. I will be sending you a direct e-mail to address your concerns.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Debbie
I've had varying results with Landmark. Most of the time they are quick and easy. My last transaction with them was SUPER easy and I liked it. But last year when my AC died, my husky and I sat in over 100 degree temperatures for 6 weeks longer than we had to because someone was afraid to tell us that the work was only half covered by our coverage.....so, hit and miss
7 years ago
Reply from Landmark Home Warranty
Dear Debbie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Gary K
Even though their was one minor hiccup the overall experience has been very good. I have renewed for another year. They promptly address a problem and the service is scheduled within two days!
7 years ago
Reply from Landmark Home Warranty
Dear Gary,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jun. 13th, 2019
Verified Customer
Review Source
Georgia Parker
My email was answered quickly and I was provided with a local vendor in a timely manner. I was able to schedule the work with respect to my schedule and the vendor showed up on time.
7 years ago
Reply from Landmark Home Warranty
Dear Georgia,
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Fran'ois
I had a claim which was handled very effectively and professionally. I got the information I needed on the status of the claim, the contractor was dependable and the repair was done very professionally.
7 years ago
Reply from Landmark Home Warranty
Dear Fran'ois,
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 30th, 2019
Verified Customer
Review Source
Jim and Christy Garland, TX
They have handled three issues for us in the first 6 months of living here, and have done an exceptional job on providing us quality companies and upfront explanations. I would give them a 5 but that might be over the top since we have only had them for 6 months. All is good though!
7 years ago
Reply from Landmark Home Warranty
Jim and Christy,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Cheyenne Rapier
Customer relations manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Cheyenne Rapier
Customer relations manager
May. 21st, 2019
Verified Customer
Review Source
Bryan
Too many hoops to go thru for coverage. We had a water heater go out and we called landmark to have it replaced. If it had not been for me doing research on the company they were sending out, the company would have taken photos and sent them the landmark for pre-authorization and then we would have had to wait till the parts were bought by landmark before the company came back and replaced the unit. Not only that, I'm also responsible for parts that they put on other than the $100 service call. Not worth it in my book.
7 years ago
Reply from Landmark Home Warranty
Dear Bryan,
Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail. Please reach out to me directly at with your property address.
I look forward to hearing from you.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Sandra's Gebbia
Dependable from start to finish Including contact with Landmark about the problem and contact with the repair company, the quality and trustworthiness of the repair company and employees.
7 years ago
Reply from Landmark Home Warranty
Dear Sandra's Gebbia,
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to see that we have been able to provide you with 5-star services! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 14th, 2019
Verified Customer
Review Source
Cleve & Richelle Meacham
We have been extremely pleased with Landmark. They have addressed our claims promptly, and when there were issues with a contractor, they handled the situation satisfactorily.
7 years ago
Reply from Landmark Home Warranty
Dear Cleve and Richelle,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 23rd, 2019
Verified Customer
Review Source
Barbara Swasey
Everything was great with my microwave service, but I feel you should have covered the one part that I forgot to mention while Dave was here, and should have seen the problem, because the part was being held on with duct tape.
7 years ago
Reply from Landmark Home Warranty
Dear Barbara,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 10th, 2019
Verified Customer
Review Source
Anastasia
Very helpful with our needs and following up with claims the two claims we have had to have we were given excellent service and landmark was able to clarify and questions we had.
7 years ago
Reply from Landmark Home Warranty
Dear Anastasia,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 9th, 2019
Verified Customer
Review Source
Khanh Ngo
When things break down, this warranty company sends reputable repair company technicians and they do fix things instead of making excuses or inflating the problems. Also great customer service.
7 years ago
Reply from Landmark Home Warranty
Dear Khanh,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Apr. 2nd, 2019
Verified Customer
Review Source
Jo
Customer service, follow up, repair and cost all top of the list we've had a couple issues with two different appliances. Each request for service was excellent highly recommend this company
7 years ago
Reply from Landmark Home Warranty
Dear Jo,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way and have been able to assist you with your appliances! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way and have been able to assist you with your appliances! We are here to provide you with a peace of mind for your home and hope to continue providing you with remarkable service. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Mar. 19th, 2019
Verified Customer
Review Source
Bob C.
Always timely in both communications responses and contractor appointments. Excellent ongoing follow-up and customer satisfaction monitoring. Fair in coverage and always pleasant.
7 years ago
Reply from Landmark Home Warranty
Dear Bob,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
JT
Good job for the most part. Dificult for some expensive items which caused delay in receiving the service because there were excessive charges by the plumbers. But it worked out in the long of it. So kudos to the landmark team.
7 years ago
Reply from Landmark Home Warranty
Dear JT,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Feb. 1st, 2019
Verified Customer
Review Source
Kathleen Guglielmo
Have had to use their services 5 times and when things go wrong, it's such a sigh of relief, to be put in touch with capable service companies that will handle my problems with professionalism.
7 years ago
Reply from Landmark Home Warranty
Dear Kathleen,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Ira gray
Got charged for a service call the serviceman came out checked it the first time and tightened two items in build me $65 for the service call came out the second time with a new charge service call and told me this Hawthorne strainer was not part of the warranty for the house so what good is the warranty at this point that's why I I rated you a 3-star and maybe for information to someone else
7 years ago
Reply from Landmark Home Warranty
Dear Ira,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Daphne
When purchasing a new home I explored the option of another company but after speaking with the companies, either their lack of knowledge or disorganized progress made me confirm my choice with landmark.
7 years ago
Reply from Landmark Home Warranty
Dear Daphne,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 24th, 2019
Verified Customer
Review Source
Anonymous San Antonio, TX
Technically they honored their contract by denying out claim but by picking through the wording literally. We had an issue without our shower drain and it leaked through the kitchen ceiling. They sent a plumber out who diagnosed the problem as the drain but denied any repairs because, "though they cover plumbing, drainage systems and shower fixtures, it does not say specifically that the cover the drain fitting." We were pretty disappointed and felt like they were doing everything they could to get out of the repairs. We will not be renewing our contract and will not recommend them to friends (being active duty military, our friends move into new houses frequently).
7 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Jan. 10th, 2019
Verified Customer
Review Source
Mary
They're good. I don't like the pressure they put on me for responding to calls and emails and on getting the service scheduled and completed so quickly. I had a work order cancelled because it couldn't be completed within a specific time period.
7 years ago
Reply from Landmark Home Warranty
Dear Mary,
We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that we have been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
Alan Ienn
They do a really good job of getting us in touch with the proper repair company, but could do better by actually setting up the appointment instead of charging the $65 and then we still have to make calls and follow up. But all in all a very good experience with Landmark
7 years ago
Reply from Landmark Home Warranty
Dear Alan,
We are glad to see that Landmark has been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that Landmark has been able to provide you with 4-star service. We would be happy to hear more about your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Dec. 31st, 2018
Verified Customer
Review Source
William M Wilson North Las Vegas, NV
Anytime I need help I called them and they're very kind and they have somebody here right away and I like that! anytime I need help I called them and they're very kind and they have somebody here right away and I like that!
8 years ago
Reply from Landmark Home Warranty
Dear William,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Oct. 4th, 2018
Verified Customer
Review Source
Bob San Antonio, TX
I have had a couple of decent repair calls, but some are really bad. Companies like yours always nail customers with the fine print, exceptions to coverage, and the horrible process. Example #1: I added on my pool pump to my policy for an additional fee. The system started leaking. Because the diagnosis showed the leak was coming from a special metals filter (that the previous owner added) instead of the main pump itself, you deny the claim. Example #2. A/C stops working. Looks like might be a freon leak. Told leak testing is not covered and would cost $200. Also told that even if leak found, still not reimbursed for leak testing. How are you supposed to find the problem? Horrible. Example #3. A/C goes out. Coils need to be replaced. System old enough that can't get parts, so "solution" is to retro fit a different brand of coil, but since it changes the footprint, it requires a new tray and some ducking work. Since these items weren't broke, they weren't not covered even though required for repair. Charged $1200 for the uncovered part. This one is nearly fraud.
8 years ago
Reply from Landmark Home Warranty
Dear Bob,
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Thank you for taking the time to share your feedback. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners. The warranty covers the main components of the covered units. In some cases, the repair or replacement requires parts that are not covered. These parts would need to be taken care of with between our homeowners and the contractors. I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .
Sincerely,
Cheyenne Rapier
Customer Relations Manager
Sep. 25th, 2018
Verified Customer
Review Source
Sultan
A We like the service , homeland mark Insurance exelent coprativ customers service but the plumbers missed the first appointment and didn't call for make it he came next day 24 hours late
8 years ago
Reply from Landmark Home Warranty
Dear Sultan,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Suzanne Geyer
They are responsive and efficient and when they sent a really dumb bell to work on my dryer and I had to call a personal technician who finally resolved my problem, they reimbursed me.
8 years ago
Reply from Landmark Home Warranty
Dear Suzanne,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 11th, 2018
Verified Customer
Review Source
Judie Sutphin
They just keep bandaiding problems instead of replacing them. ie my air conditioner. It is 30+ years old and needs parts replaced yearly which they pay for. Also obviously has a Freon leak as they always have to add 3 pounds yearly. Freon costs $100 a pound and Landmark only pays $20 a pound for 2 pounds. They don't fix the leak or replace the unit which obviously needs to be done.
8 years ago
Reply from Landmark Home Warranty
Dear Judie,
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Typically, if your unit can be repaired, repairs will be done. If the contractor's diagnosis states the unit will need to be replaced, depending on the cause of failure, the warranty will assist you in replacing your unit.
If you have any further questions, I would be happy to answer them. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear that you feel this way. Typically, if your unit can be repaired, repairs will be done. If the contractor's diagnosis states the unit will need to be replaced, depending on the cause of failure, the warranty will assist you in replacing your unit.
If you have any further questions, I would be happy to answer them. You can reach me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Sep. 12th, 2018
Verified Customer
Review Source
Renee Benoit
The locksmith that I was required to use for a $60 fee did not deliver the four (4) sets of keys requested. I have made over a dozen phone calls with no response. I am very disappointed when I was informed that the re-keying service was "free". Paying for re-keying out of pocket is $90. The amount of time I have spent trying to get the keys promised is more than $30 of my time. I am disappointed.
8 years ago
Reply from Landmark Home Warranty
Dear Renee,
I am sorry to hear of your experience with your re-key service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.
We offer a service to assist you in re-keying your home. With every service request, there is a service call fee due, however, we do cover to re-key up to 6 locks and provide 4 copies of the keys. It is recommended that you reach out to the contractor to assist you with your copies.
If you have any further questions or concerns, you can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am sorry to hear of your experience with your re-key service request. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.
We offer a service to assist you in re-keying your home. With every service request, there is a service call fee due, however, we do cover to re-key up to 6 locks and provide 4 copies of the keys. It is recommended that you reach out to the contractor to assist you with your copies.
If you have any further questions or concerns, you can reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
viv
they were fast and effiecient. I moved into my new house the air conditioning went out. It only took them a few days to get a repair man to our house was pleased with their service
8 years ago
Reply from Landmark Home Warranty
Dear Viv,
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 28th, 2018
Verified Customer
Review Source
Any M.
My washer died and I received a brand new washer within just under 2 weeks, no strings attached and let me tell you, after hand washing for that long, my hands are thanking Lamdmark for saving my budget!
8 years ago
Reply from Landmark Home Warranty
Dear Any,
We are glad to see that our agents and contractors have been able to provide you with 5-star service for your washer. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service for your washer. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Kim Slage
Fast and friendly team to assist in any problem that may arise. Never had a bad experience in the 6 years I've been with them. Repairs are always done to good quality and no long waits for repairs.
8 years ago
Reply from Landmark Home Warranty
Dear Kim,
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Dana Sipe
Very fast response time. I emailed my issue and received confirmation right away. They assigned the repair service and provided me with all my information that I would need to make an appointment.
8 years ago
Reply from Landmark Home Warranty
Dear Dana,
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 21st, 2018
Verified Customer
Review Source
Amber Geiman
They are very easy to deal with and very good at follow up. The contractors they use are very good. My only disappointment has been realizing I had paid out of pocket for a covered expense. Maybe coverages should be more clear or explained more clearly.
8 years ago
Reply from Landmark Home Warranty
Dear Amber,
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more details on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Diana Bassham
The company that did maintenance on our AC was great. He had also been the one who installed our furnace. I cannot give a 5 star because Landmark took a very long time authorizing our new furnace although it was quite cold at the time.
8 years ago
Reply from Landmark Home Warranty
Dear Diana,
We are glad to see that our contractors have been able to provide you with great service! I’m sorry to hear of the delay in approving the repairs. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our contractors have been able to provide you with great service! I’m sorry to hear of the delay in approving the repairs. We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Dustin
I have never had issues or complaints. All the repair people that have come out are prompt and do a great job. Never had to argue and it's a short period of time when things are repaired.
8 years ago
Reply from Landmark Home Warranty
Dear Dustin,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
JUNE C
They pay out carefully and fiscally responsibly, but tend to have some fine print exceptions that can come as a surprise. But my only real complaint is their customer service phone system. Wait time averages 45 minutes, and last time I called to update a contact phone number I waited 2 hr 22 minutes! That's ridiculous, and has been like that for years.
PS No matter what they say, there is no way to update either contact phone numbers nor payment method online. You have to call in. sigh.
8 years ago Edited January 3, 2024
Reply from Landmark Home Warranty
Dear June,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
K. Winningham
When I called for an A/C repair, after 5:00 and in the middle of summer, o had a call from the repair guy in less than an hour and everything repaired before lunch the next day.
8 years ago
Reply from Landmark Home Warranty
Dear K,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Anonymous
Good company, has always come thru - recently noticed fee increases and was made aware that the organization looks to make more denials. Bought the plan to resolve issues I don't have time to fix, not get the run around for $70 service call from a contractor who will leave the issue broken if denied. Just want the stuff fixed.
8 years ago
Reply from Landmark Home Warranty
Dear Homeowner,
Thank you for taking the time to rate and review us. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Aug. 15th, 2018
Verified Customer
Review Source
Cassey
We had our air conditioner fixed as it was not flowing cold air. The policy said we should have only paid our $60. When they came out to fix it they would not cover the presser test to check the lines and they would not cover another part. They said if we did not pay for these then it would void our warranty for next time. The guy from LandMark was rude on the phone the technician was nice and did the job as expected.
8 years ago
Reply from Landmark Home Warranty
Dear Cassey,
Thank you for taking the time to share your experience. I am sorry to hear our representative did not provide remarkable service.
As we would like to cover all that we can, the warranty does have excluded items that are not covered. Typically, it will become an out of pocket expense to you as the homeowner to pay. The warranty will cover the covered item. If the out of pocket expenses are not accepted by you, there are other options we can review to ensure you are getting the help you need.
I would like to go over the details of your concerns and would be happy to answer any coverage questions you may have. Please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to share your experience. I am sorry to hear our representative did not provide remarkable service.
As we would like to cover all that we can, the warranty does have excluded items that are not covered. Typically, it will become an out of pocket expense to you as the homeowner to pay. The warranty will cover the covered item. If the out of pocket expenses are not accepted by you, there are other options we can review to ensure you are getting the help you need.
I would like to go over the details of your concerns and would be happy to answer any coverage questions you may have. Please do not hesitate to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 22nd, 2018
Verified Customer
Review Source
Sandra Davis
used then twice have has minimal issues my husband and I had American Home Shield in our last house. It was also good but for the life of me I dont understand why Landmark keep bother me about reviews I am a senior and do not want to fool with this please understand
8 years ago
Reply from Landmark Home Warranty
Dear Sandra,
We are glad to see that our agents and contractors have been able to provide you with 4-star service. I have added your name to a list to receive less advertisements for reviews. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service. I have added your name to a list to receive less advertisements for reviews. Please feel free to reach out to me directly at .
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 15th, 2018
Verified Customer
Review Source
Ed
good and prompt service when called the Landmark Warranty Company. The company always follows up the repair service within a few days to insure that the service has been completed on time.
8 years ago
Reply from Landmark Home Warranty
Dear Ed,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you!
Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Tiffany Nguyen
Customer Relations Manager
May. 1st, 2018
Verified Customer
Review Source
B. Hull Boise, ID
Every bit of the process was easy and people at warranty office were friendly and I loved the guy who came out and did the work ended up a simple solution. They did take 3 days to get back with me, though, and the girl responding to schedule our work sounded very disinterested. Other than that, great deal.
8 years ago
Reply from Landmark Home Warranty
Dear B. Hull,
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Virginia Midvale, UT
They have been very good at helping me to get things fixed. The main problem I have is that they didn't cover to have my duct work finished. They covered the duct work but not for putting the sheetrock back so I now have a hole in the ceiling of my kitchen. They have covered several other things for me though and I really appreciate that.
8 years ago
Reply from Landmark Home Warranty
Dear Virginia,
Thank you for taking the time to rate and review us. We are pleased to hear we have been able to provide you with assistance for your home. I am sorry to hear of your sheetrock. I would be happy to look into the details of your service request. Please do not hesitate to reach out to me directly at .
We appreciate your feedback and hope to continue to provide service for you!
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us. We are pleased to hear we have been able to provide you with assistance for your home. I am sorry to hear of your sheetrock. I would be happy to look into the details of your service request. Please do not hesitate to reach out to me directly at .
We appreciate your feedback and hope to continue to provide service for you!
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Apr. 17th, 2018
Verified Customer
Review Source
Patricia A.Poncia
I contacted Landmark regarding a repair needing to be done at my rental. I was called first by the repairman who knew he could fix the appliance instead of replacing. Landmark approved this service saving both me and them additional cost.
8 years ago
Reply from Landmark Home Warranty
Hello Patricia,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service and provide you with a peace of mind on your home. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
We look forward to the opportunity to help you in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service and provide you with a peace of mind on your home. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .
We look forward to the opportunity to help you in the future!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 21st, 2018
Verified Customer
Review Source
George and TillieEaly
OUR original contract showed that we also had garage door opener coverage and when we call to put in a claim on our garage door opener, we were told that we did not have that coverage, so we wound out having it fixed and paid out of our pocket for it to be repair. The plumbing service was great.
8 years ago
Reply from Landmark Home Warranty
Hello George,
I am happy to hear we were able to assist you with your plumbing request. I do see that you are under the Home Systems plan with additional coverage for your refrigerator, washer, and dryer. You have been under this plan since the start of your warranty on 02/27/17. Unfortunately, your garage door is not covered under the plan you have.
You will be up for renewal in the next few days. You can change your coverage then. However, we do expect that when adding coverage, that the unit is in good working order.
You can reach out to our Renewals department for more information on how to renew. You can also reach out to me directly if you have any questions at .
Thank you for taking the time to rate and review us. We appreciate your feedback.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
I am happy to hear we were able to assist you with your plumbing request. I do see that you are under the Home Systems plan with additional coverage for your refrigerator, washer, and dryer. You have been under this plan since the start of your warranty on 02/27/17. Unfortunately, your garage door is not covered under the plan you have.
You will be up for renewal in the next few days. You can change your coverage then. However, we do expect that when adding coverage, that the unit is in good working order.
You can reach out to our Renewals department for more information on how to renew. You can also reach out to me directly if you have any questions at .
Thank you for taking the time to rate and review us. We appreciate your feedback.
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 20th, 2018
Verified Customer
Review Source
HarryMallory
We got set up with landmark when we bought our new home. So far they have been great. We have had a couple of issues and they have been very good at setting up repairs & doing follow ups with us.
8 years ago
Reply from Landmark Home Warranty
Hello Harry,
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 15th, 2018
Verified Customer
Review Source
Melvin and DawnLocket
I have only used it once to fix my heater, but they got a service guy out here fast and took care of it I wasn't aware of the 60 dollar service fee but now I know and that was probly on me not reading it thoroughly
8 years ago
Reply from Landmark Home Warranty
Hello Melvin and Dawn,
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
If you have any coverage questions, please do not hesitate to reach out to us!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!
If you have any coverage questions, please do not hesitate to reach out to us!
Thank you,
Tiffany Nguyen
Customer Relations Manager
Mar. 15th, 2018
Verified Customer
Review Source
Robert and CarolynBevier
Had issues with our A/C at our manufactured home in Yuma. It's taken quite awhile to get the issue taken care of it's 28 years old and has a life expectancy of 16. Keeps breaking down. The explanation wasn't made completely clear on the repair from Landmark. Right now we are just getting a gas shut off replaced. At least we'll have A/C in the Summer heat Maybe??
8 years ago
Reply from Landmark Home Warranty
Hello Robert and Carolyn,
Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I am sorry to hear of the experience you are currently having with your A/C unit. I'm glad to hear your gas valve is getting replaced. The warranty does guarantee our contractors work for 30 days. If the repair does not hold, we can recall the claim and have the contractor go back out to your home to check their work and no extra cost to you. If an unrelated issue arises, a new service request may need to be opened.
If you have any further questions, comments, or concerns, please do not hesitate to reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Thank you for taking the time to rate and review us. Your feedback is greatly appreciated. I am sorry to hear of the experience you are currently having with your A/C unit. I'm glad to hear your gas valve is getting replaced. The warranty does guarantee our contractors work for 30 days. If the repair does not hold, we can recall the claim and have the contractor go back out to your home to check their work and no extra cost to you. If an unrelated issue arises, a new service request may need to be opened.
If you have any further questions, comments, or concerns, please do not hesitate to reach out to me directly at .
Respectfully,
Tiffany Nguyen
Customer Relations Manager
Mar. 9th, 2018
