Name: Choice Home Warranty
Rating: 3.8

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Sheila Las Vegas, NV

Every time I contact their customer support, they've been able to contact me with a qualified representative, and have been able to follow on the job the technicians do. When I submit the request online, I usually get an answer within a few minutes, followed by a phone call telling me who was assigned to do the job I requested.

9 years ago

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Michael Cypress, TX

Just a few weeks ago, my AC went out, and they said it wasn't going to be covered because the unit had rust outside. I told them to cancel the service because it's expected to see rust on the outside of an A/C unit. They were able to work with me and get the unit replaced at a discounted cost, rather than just saying it wasn't covered. Everything was quite negative, but I think that at the end of the day, they did a good job working it out with me.

9 years ago

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Tasha Port Lavaca, TX

I chose them because they had a better rate and short response time. They couldn't find a technician the last time I had to use them, so I relied on them to refund the receipt because I had to find my own contractor. I didn't receive it, so I decided to cancel, but when I told their representatives that I wanted to cancel the service, they hung up on me! I referred a couple of my clients to Choice Home Warranty, but they ended up not getting it because their sales people are too aggressive, so this hasn't been the best experience so far.

9 years ago

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Paula McKeesport, PA

They sent a repair company to take care of my central air, so I liked that. One thing I didn't like was the fact that they don't replace some brands. I have Whirlpool and I wanted to stay with them, but they don't replace that one. I'm not happy about that.

9 years ago

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Bonnie Boca Raton, FL

Dealing with their representatives has been good and bad. I was having some trouble with my dishwasher right after I purchased the policy, and they didn't want to come out because it was too soon. They finally decided to honor the policy and came out and fixed it. They actually did a good job, but the next time I called to have my refrigerator fixed. That's when I was informed they don't take care of refrigerator plumbing, so I had to go out and buy a new one. I'm afraid of calling them now because they'll probably find an excuse for not coming. Besides that, the price was good; that's actually the reason I chose them.

9 years ago

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Ron

I chose it because I like the price. Dealing with the technicians was a great experience. I called their customer support, and about 20 minutes later, the technician called me. He came over 2 hours later and fixed my washing machine.

9 years ago

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Lakeshia Spring Lake, NC

Customer support has been wonderful! All we did was pay them the deposit fee and they sent someone out here to fix my issues in less than 24 hours. Plus, they have better prices. My only inconvenience was a time when a plumber came over and didn't have the part he needed. He had to come back 2 days later.

9 years ago

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Sylvia St Albans, WV

Each time I call, the representatives are polite and courteous. They do the job they're supposed to do. Choice Home Warranty even gave me a partial check to get a new dishwasher when my old dishwasher wasn't working properly. Overall, it's been a good experience, and I would recommend them.

9 years ago

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Darnell Jacksonville, NC

Choice Home Warranty has always been fairly good with getting someone out there the next day, or at the most, a couple of days. they're pretty good, but they're not so good on telling you what's covered and what's not. I've had to call them back to see why they don't get back to me, only to find out that certain part or service isn't covered. That's not a good business practice, because they had me follow up on them, and not the other way around. Besides that, their customer support has been good, they just need to work on not putting you on hold as much.

9 years ago

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Rodolfo Arlington, TX

It's a very good company. I already used it twice, once for the washer, and another time for the garbage disposal. They replaced the latter, but gave us some money to buy a new dishwasher.

9 years ago

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Anonymous North Royalton, OH

We've used the warranty for different situations, and they contacted somebody that came out immediately. Everything has been fit to my liking, and it's all been very good. I was very upset one time though. A technician was supposed to repair my faucet, but he just came over, looked at it without even touching it, and left without doing anything. Besides that, their customer support was very good, quick, and very helpful.

9 years ago

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Gilbert Fort Mohave, AZ

Their customer support is wonderful, but it just takes them a long time to answer. I currently have an ongoing claim for a washing machine that I placed over a month ago, and it took them 2 and a half weeks to come out and diagnose the problem. and it took them another week and a half to order the parts. I even went to California and came back, and the problem is still there. It's going to take them another week to make an appointment, and we'll have to go through the process again. We've lived without my washing machine for almost 2 months now. I had the same problem at another home in a different city.

9 years ago

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Bob Kenner, LA

The reason I chose them was because they had a good price, and so far, I've had 3 or 4 claims that were very good. They handled them right up front. I'm only upset about my refrigerator they don't want to cover. Apparently, they don't cover seals on a refrigerator, and I don't see that anywhere in my paper work, but that's what they claim. I already called 3 times to get a hold of a supervisor, and she's never available. The service is satisfactory, but not great.

9 years ago

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Connie

they've handled the problem for me every time I've called them. They were right on the money, and fixed my garage door. I'm just totally satisfied with them. I'd recommend them to anybody.

9 years ago

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John West Hartford, CT

Last time I needed them, they called me back within 24 hours to set up an appointment. The local contractor came over, fixed the problem, and charged me the usual $45 fee and the rest was free. They did a good work. Overall, it's been a very good service. they've always responded in a timely manner; I'm happy to recommend them!

9 years ago

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Rita San Antonio, TX

They've been really good. The appliances that were in the house were old and we've had several service calls, and they've always taken care of it. We've had good repair people to come over as well. The only thing I would recommend is to be sure you read the contract carefully, especially for things that are excluded.

9 years ago

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Lovada Indianapolis, IN

Everything has been good so far, except for one contractor that I wasn't pleased with. Besides that, every time I needed to use it, they sent someone out. They usually have 2 or 3 people call me, and I just pick the best one, and it's worked out fine.

9 years ago

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Derrick Raleigh, NC

Their customer support has been good, however, the only problem I've had is the quality of the service the technicians provide. The initially sent out a person to fix my double oven, but he couldn't fix it. They sent somebody else, and that other person said he needed somebody to help him fix it, but the warranty only covered one person, so I had to pay an additional $150 for that. Plus, it took about 3 months for the repair to be completed, so I wasn't happy about that. Besides that, they were pretty competitive in terms of the price for their services.

9 years ago

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Melva Penick Panama City, FL

It's been my second year with them, and everything has worked out just fine. However, there is only one thing that bothers me. I was told that the parts would be included, but the plumber that came out charged me for the parts. I wasn't happy about that, but my overall experience with them has been good.

9 years ago

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Vincent Zambito Richmond Hill, GA

Their customer support has been pretty good. The first time I used my warranty was for a fuel pump, and they covered that. The next time I called for the same reason, they didn't cover it, so I wasn't really happy. Besides that, I'm pretty satisfied with their program.

9 years ago

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Elsie Krobot Bay City, TX

I chose them because I just felt like it would be something that I needed. I've always been satisfied; it has always been taken care of every time that I've ever needed them, however, it did take a few days for my service man to get back with me once they came out here. They took about 3 or 4 days before I actually got an answer as to whether or not they were going to repair my items. It was the second time that my washing machine had gone out and they didn't want to repair it because they felt like they had once repaired it before, and it was too costly for the company to repair it.

9 years ago

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JS Memphis, TN

I chose to go with them after a friend told me about it. Customer support is good; they send people out to check on stuff and everything, but I don't think they live up to what they say. They say that if something goes wrong that they'll replace it but that hasn't happened. I needed to use my warranty for my stove top and they couldn't do it. It was an older stove top and they couldn't find the serial number or anything on it, so they said that they would have to replace it. But, they didn't replace it; they just sent me some money to try to cover it. A new stove top costs around $800, and all they sent me was about $230. That's not what they say in the warranty; they say we'll replace it if they can't find it or fix it; and that wasn't replacing to me.

9 years ago

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Weldon Sawyer Millbrook, AL

We used the warranty one time, and their customer service handled everything. When it was over, they called me back to make sure that the work had been completed to my satisfaction. Right now, I'm satisfied with the service I've got so far.

9 years ago

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Loretta Starns Colorado Springs, CO

We're satisfied with the service. They've sent out an electrician when we had trouble with our electricity, and he took care of the problem. Plus, they've given me a good service for the last 2 years. I would highly recommend them.

9 years ago

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Sheron Williams Toledo, OH

So far, their customer support has been pretty good, and I haven't really had any problems with anything. I would only say that they don't have a very large number of contractors to choose from, and I've had some trouble getting into their schedule. Besides that, the people that have come over have done a very good job. Their service is just fine.

9 years ago

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Teresa Lopez Laredo, TX

They sent me a text after I called them, and unfortunately, they were not able to repair it. The cost to repair it would've been more than to buy a new one, so they just gave me the money to replace it. Their support representatives always get a hold of us to try to solve any problems we may have. I just think it's an excellent service.

9 years ago

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Richard Naperville, IL

I've had to call them once, and I got a call back within 15 minutes, and the service provider was here within a couple of hours. They fixed it the same day. The self-processing as extremely efficient,

9 years ago

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Ann Marie Onystok Glendale Heights, IL

It's been such a frustrating experience. Our dishwasher was broken for 3 months, and they had to send over a technician 8 different times, but couldn't fix it. Finally, the 2nd technician they sent refused to pay for the part that was broken, debating that they had invested too much in the dishwasher. We had to go around and around, negotiate, debate and argue with them to approve the part, which fixed the dishwasher immediately. Their customer service representatives can be very abrupt, and non-understanding at times. Also, they're not very technical, so you end up having to explain to them in laying in terms what needs to be fixed, in order to get it approved.

9 years ago

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David Landis New Orleans, LA

American Home Service had gotten very pricey, so we decided to go with Choice Home Warranty. I've used the service to fix my sink, and they've come out very quickly to fix it. So far, everything has been great!

9 years ago

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Ralph Langstadt Peoria, AZ

Their customer support is usually pretty good, but the issue is that they said they cover the hot water heater. Well, my hot water heater went out, and the covered everything except the tank, and well, the tank is what went out. Besides that' they've replaced my A/C, and given me a small portion to cover buy a new refrigerator, considering mine was too old to repair.

9 years ago

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Lyn lindberg Cape Coral, FL

They have been great with most vendors that accept the work from choice. I’m still having an issue with one vendor that stood me up for five hours and didn’t show three times. Another vendor came to fix my ice maker and it broke after one week I tried three time to have him come out he wouldn’t respond to my phone calls. This issue has been going on for four months. Three vendors no show in four months just to fix or replace my ice maker. They like collecting the 85.00 service fee like the first guy and won’t come back to finish the job. Here I am four months later and my ice maker is still broken. The first company was ever ready appliances repair out of ft Myers Florida. Don’t use this guy his name is Ed B. Choice has tried very hard to find a responsible vendor to fix my ice maker.

4 years ago Edited April 20, 2022

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Herman B. Flower Mound, TX

I filed 2 claims online around midnight. The next morning I received an email with the pool pump appt. set for 2 days later. That went well and the tech had the new pump on his truck. Great experience. The other claim was for a AC Fan Motor that was not working. I called CHW to verify they had the claim in their system. They said give us till the end of the day to assign the claim to a tech company. The next day the tech came out and got authorization to replace the Fan Motor. This claim also went well. (I did give the tech a lot of info. as to what I had already discovered) The bottom line is this: know as much info. as possible about the problem at hand, communicate clearly to CHW the info. and talk and participate with the tech if at all possible. Be a informed and engaged consumer.

4 years ago

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Wally Ogun New York, NY

My hot water heater was malfunctioning, I called CHW, they sent a technician the following day. The technician told me the claim for replacement might not be accepted but he will put it in anyway. The technician told me if not approved, it will cost me around $2,200 to fix the issue. Ooh boy!, I was already sweating, calling different specialists for quotes. 45 minutes after the technician left, I received an email from CHW that my claim was APPROVED. It was like a dream, unexpected, It was a joy over filled, And they were waiting for my consent so the job could be completed. Thank you so much CHW.

4 years ago

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Ron Patrick Tucson, AZ

Having Choice Home Warranty for a few years it has been comforting knowing we have this level of coverage for major repairers that might occur and minor ones as well. Always, when I've placed a request for help with a repair I have done it with the confidence it will be quickly attended to. I appreciated staff who have helped with prior repair issues and have just renewed our policy for another 5 years and finalized that contract with the help of Leo Sobbagh. Leo was very professional, explained the new coverage, was patient in answering our questions ... we felt he represented CHW well and appreciated his time with us!

4 years ago

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George S. Pizzo

After a horrible experience with Fidelity Home Warranty I choose CHW based on the reputation of George F and Family. My first experience was twofold, one was able to speak with a CHW representative Rachael who took my claim information and setup the contact with a local plumbing company. The negative was the vendor was scheduled for five days later which was unacceptable to me. Contacted the local approved CHW vendor and was able to get the work done the very next day. In fact, the representative from OPS Plumbing & Rooter was very professional, Courteous and able to help me immediately to get the plumbing issue resolved the very next day her name was Maria.

4 years ago

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Martha Lachmayr San Diego, CA

I've heard horror stories about home warranty companies but my experience has been great so far. I called in a request and was given a claim number. Within 10 hours I had an email with the assignment of the contractor to come out. I placed the claim on a Friday and the technician was scheduled for Monday. The technician called to let me know what time to expect him so I didn't have to wait around so much. He got there, got the job done quickly and explained what the problem was. I paid him the call-out fee and he was on his way. I would definitely recommend Chiice Home Warranty to any homeowner.

4 years ago

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Teresa Monrovia, CA

Choice Warranty has been an efficient and a professional company who actually responds to calls. Not only do they return calls, their contracted technicians do as well! I've never heard of Choice before but I've decided to give it a try after I did some online research. I currently have American Home Shield for another property, and it's been extremely frustrating for the last 3 1/2 months, and is still not resolved yet. Once my contract is finished I'll switch over to Choice. The bonus in all of this is the representatives from Choice are U.S. employees with coherent communication skills and 100% of American Home Shield employees are from off shore except for their salesmen. Having the opportunity to compare both companies at the same time gives me a true assessment of a company's integrity. My choice is Choice!

4 years ago

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Michelle Bryant Pearland, TX

I was in an emergency situation…just about to return home from a destination wedding and our honeymoon, I received a picture on Tuesday afternoon from the house sitter about possible water damage that was just noticed. Got home the very next day and it had gotten much worse in just 24 hours! As soon as I received the notification on Tuesday, I file a CHW claim and by Wednesday, they had scheduled a plumber to come out on Thursday morning! The plumbing company they sent was amazing, from confirming the appointment, sending status updates for arrival times, determining the cause of the leak, the calming me down as they explained the possible extent of the damage, explaining the process for repair & restoration, all the way to fixing the leak! CHW approved the repair and cleared the way, in regards to peace of mind, for the restoration process to begin. I am so thankful to CHW and the plumbing contractor for fast action and coverage!

4 years ago

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Arnab B Saint Joseph, MI

I have 2 experiences of repairs with them till now. One for a failed refrigerator in July and another for an issue of a furnace at my home recently. Both times, I logged in the claim online, it was immediately acknowledged and shared with their vendor network (as informed to me). Within a day I was assigned a technician, who visited within a reasonable time (a day or two) to diagnose the issue and repair. While the furnace was repaired on the same day of visit (which was a day after reporting the issue), the Ref needed longer time as the repair was more significant. In either case, all I had to pay was a one time service fee for the technician's visit as per the contract. Rest everything was taken care of by Choice without any fuss. The technician was very courteous, did a good job in keeping me informed of the issue, the process and finally getting the issue fixed. All along, Choice also kept me informed of the process by posting progress of the process in my a/c of its website. Overall, a reliable, comfortable and satisfying experience. Good work Choice!

4 years ago Edited November 8, 2021

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Ellen Hemighaus Marcus Hook, PA

Today is Friday November 5th the issue that brought them to my home was we didn't have any hot water on Thursday the 4th I also called a company I've dealt with before and he couldn't even relate my pilot I have a gas water heater didn't even try cleaning anything said there was sentiment build-up but I didn't have an expansion tank that I should have had so I so I set up temporarily believe it or not a new water heater install but ended up sticking to my guns not having them get here So when the Tech got here from CHW is from CH w's list of contractors contractors he did remove The sediment build up, then re lit the pilot!! Paid low deductible. A newly installed water heater thru other company would have been 2200!!

4 years ago

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Satisfied Senior Aberdeen, MD

CHW honored my request to send the service provider I had used previously, Rotdream HVAC, because of the excellent response time and my satisfaction and confidence I had with the service they provided. CHW is an excellent company and I wholeheartedly endorse them because they respond to your request immediately, and you are assigned a service provider and get an appointment within hours of placing your request. Their communication timeline is fast and efficient. One of the best decisions I have made regarding my home was getting their home warranty and pr-paying for 6 years. They are the BEST!!!

4 years ago

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Emilienne Tchani Washington, DC

I'm a new customer referred by my sister because she is happy with the service you are providing here. But I was impressed by Elizabeth M who call me right back after I felt my information on your website. She took the time to listen to me, go over and over to explain and answer every single question about what I wanted. A the beginning, I wanted to take only a one-year policy for one home, but with all her professionalism, she persuade me to take not only one year-policy but, 5 years policies for two houses. I hope everything will be so easy if I need help with a service like that. Thank you again, Elizabeth to make me feel comfortable during the process.

4 years ago

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Kumar SV Frisco, TX

Many times Choice Home Warranty came through for us. It has been good when processing claims. But certain times in the past, they did look for some loopholes or a sub-standard contractor was used, when we had redo and re-incur a new contractor and a new incident all over. However, lately Choice Home Warranty has started using slightly better contractors. Customer service has been good both when you claim, and of course, when you renew. Overall: Is it worth your money? This is pretty dicey for each individual. As a customer, you feel when a claim is put, it goes through and when that does not happen and you feel you already sunk the cost in getting a long term policy and additionally incurring a service charge, a customer feels like they never break even. With CHW, we have had the claims processed and amounts appropriately calculated in the case of a replacement. I have been a long standing customer for CHW. I renewed three times with them. I would want to ensure the risk averseness vs. cost benefit analysis is done. In some people, the risk averseness may be a too high a factor driving them to take any home warranty policy even though the benefit they get on the policy for the tenure may not be much. I hardly incurred claims in the last three years, especially owing to new appliances for which we again buy extended warranties. And the home warranty always looks for loop holes with big ticket items like A/C units. So, you have to weigh your options carefully.

5 years ago Edited October 20, 2021

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Samuel Greenfield Middle River, MD

5 years ago Edited June 1, 2022

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Brenda joseph Seminole, FL

We are new to choice home warranty and did not know what to expect. Our first claim was our dishwasher and Jamie with jn appliances was quick to respond and was friendly and knowledgeable. He replaced a fuse in the dishwasher which is a very old model but we want to keep if possible. Unfortunately it quit working on first wash cycle so we put in a second claim. Our claim was instantly generated and we would be happy getting the same technician again if possible. Even though our dishwasher is not yet working, we are happy with the effort from choice home warranty and are secure in knowing your company will ultimately take care of us!!

5 years ago

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21@myhome Dallas, TX

The young man 'Nick' was very professional and yet very nice. He approached the job with confidence and within about 3-40 mins had the problem fixed.Only thing is my amount to pay has doubled..and for me that makes a hardship as I live on social security. I am Han d clapped in a wheel c hair so I cannot work. Your company would do a great service to have reduced many for handicapped seniors. I am grateful my dryer is fixed but now I have to be careful how much I use it..lol..$$$ everything is about money And politics..Thank you tho..i appreciate how quickly you got the problem fixed. Sincerely.. Ms Gilliam

5 years ago

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Zach Van Harris JR Sioux Falls, SD

My wife and I are first time home buyers as well as first time home owners for our immediate families. We shopped around and around for home warranty companies and Choice Home Warranty was by far the most responsive, most attentive, most informative, and sincerely the most patient and pleasant agents to speak with. It felt right, it felt welcoming, it felt like we were talking with family. We ended up choosing the 5 year multi-year program because our agent Daniel was phenomenal answering every question we had thoroughly and explaining every detail. Just wonderful customer service! We will send everyone we know to Choice Home Warranty! Thank you! Definitely 5 STAR SERVICE!!!

5 years ago

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Linda Hampton, GA

Since this will be my first time dealing with this company I'm going to speak about my experience with Rep. Tracey. She called meright away after requesting a quote and gave me all the information, answered my questions and held while I did a 3-way call with my husband so we could hear it together. After answering his questions and giving us a great deal 3.5 yr plan/promos. We decided to come over to CHOICE HOME WARRANTY. I hope that we will be as pleased with the plan as we are with Tracey. As a former CS manager, Tracey was SUPERB! Great customer service, polite, patience and great knowledge of the product. AMAZING!!!

5 years ago

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Judith Eubanks Gainesville, GA

The customer service was very friendly & patient with me trying to explain the problem I was having with my washing machine. I am very hard of hearing so she had to repeat herself several times & did not make me feel bad because I could not understand her. The service tech that was sent to my home on 8/13/21 was very professional & it didn't take him but a few minutes to find what was wrong with the washer. After his complete inspection, he determined the washer would cost more to repair then it was worth. This was Priority Appliance Repair, Tech-Yuriy D. If I have any other appliance problems, I would always request him.

5 years ago

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Miss2 Sweet Montgomery, AL

Choice Home Warranty so far hasn’t let me down. I purchased my home in April 2021 and have had two incidents, 1st my hvac system was clogged and started leaking I called choice and they had a vendor scheduled within 24hr to come out to fix it, 2nd incident was a day ago my pool pump had a leaky valve and I went online put in a claim and within 2hrs a vendor called and said he was near by and could stop by to take a look at the pump to see what all work needed to be done and after inspecting the pump he knew exactly what was wrong and repaired it right then. Each service only cost me a small service fee instead of a huge repair bill that I in no way could afford being a 1st time homeowner. I highly recommend this company to protect your home and wallet. If anything changes over the years I will do an update .

5 years ago