Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Ashutosh

I recently used their warranty service for my garage door when it wasn't working properly. After my complaint they had someone there within three days to fix the mechanical issue.

5 years ago

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Verified Customer

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Anonymous

I really like the price of Choice Home Warranty and the response I receive from their customer service. They are courteous and respond quickly. When I need help they send somebody and solve my problem.

5 years ago

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Verified Customer

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Cheryl

It's been a lifesaver. The people are knowledgeable and though I have had good and bad experiences, it has been good and an investment since I bought a house that is a little older.

5 years ago

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Mix

Very helpful in answering questions. However, since signing up have received services case from other companies associated with them trying to sell me things I didn't ask for and very aggressive on there sales tactics. In general is a good company.

5 years ago

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Anonymous

When I used it for my garbage disposal, they got someone lined up to come Monday morning, it was over the weekend I put in the request. I just had to pay the $45 service fee to get it fixed. They were very helpful with my claim.

6 years ago

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Diana

When I call, they always get someone out here to fix the problem. They wouldn’t replace my water heater but they do offer a good warranty on other things. It is excellent except for the water heater.

6 years ago

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Verified Customer

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George

When I’ve used the warranty, they are very responsive. My AC wasn’t working and I got a fan motor. It is peace of mind knowing that I have it and they are gong to be responsive ever time.

6 years ago

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Verified Customer

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Kenneth

They get the job done. One time I had an electrical problem and the first company did not fix it so they got a second company that I liked. The people they use as plumbers are good too.

6 years ago

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Anonymous

Everything has been good except there was a mix up with the appointment but they gave us another appointment and the person who came was very good. He worked very quickly and was helpful and nice.

6 years ago

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Verified Customer

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Tamekia

Used the warranty a couple of weeks ago to fix my plumbing, and they did it without any problems. They have excellent customer service. The one I was using before wasn’t providing me the service that I needed.

6 years ago

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Verified Customer

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Anonymous

Their customer service is awesome. One time I couldn’t pay my monthly payment and they told me I didn’t have to pay when I was going on disability for three months. The person was good. I like them.

6 years ago

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Verified Customer

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Cynthia

Twice I have used the warranty. Once for the washer that was clogged up and the other time was to check the heater. They came and checked on everything. They were right on it. They were very helpful and nice.

6 years ago

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Anonymous

There have been several times that I have used their service but the most notable is when my washer died and the repair man came quickly to find the problem. We had to wait about four days for him to research if it could be fixed. He determined it could no be and Choice Home offered man to go and get another washer.

6 years ago

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Alton

The only surprising experience I had is when the dishwasher broke and I thought they would replace the whole thing but I got what is called the salvage value which was about 200 dollars to get a new one. Other than that is has been excellent. The person I talk to is very courteous and helpful.

6 years ago

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Charles

They replace the defective item with my ac and now it is working good since then. I refer more people to choice home warranty because it has been a much better experience than I had with American home shield.

6 years ago

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Verified Customer

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Raymond

The warranty is excellent as far as I am concerned. I pay sixty dollars for a service call and they pick up the rest. When I need them, they are there. They are always answering.

6 years ago

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Verified Customer

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Robert

The experience has been good. I would recommend Choice Warranty. When I call customer service, they are polite and give me the information I need. The Everything has been excellent. The technician came out and did the work.

6 years ago

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Suzette

There have been both good and bad experiences. The price is pretty good but because of low contact fees, a lot of business do not work with Choice. We needed our dryer fixed and it took forever to get someone out here. We had to pay before they came out and there was no contractor willing to do the work because of what choice pays. It literally took a month to get it resolved. Our most recent experience was good. I thought it was going to be long ordeal to get the AC fixed but they had someone contracted the next morning with a reputable.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive and negative feedback to the Customer Relations Director.

Oct. 21st, 2020

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Verified Customer

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Lyndsey

People have been out quickly for my issues. All the technicians that have come out has been nice and good. We’ve had the locksmith, someone for the washing machine and the AC. The only issue we’ve had was with the AC, it was a hassle.

6 years ago

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Edward

On point with customer service, they answer phone calls right away and are quick getting technicians out to take care of the problem. It is well worthy it. We are really happy with is.

6 years ago

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Matthew

Quick to dispatch people and get problems resolved. We’ve been able to be assured that all those underlying issues with buying a home will be fixed. The heating element in our dryer went out and within 5 days it was fixed.

6 years ago

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Nitesh

For the most part Choice Home Warranty is easy to deal with. Sometimes there is an issue, my most recent experience was poor, but overall they are easy. It was just that the person they sent out when my pool pump died was a crook. I called Choice and they gave me five hundred dollars to take care of it myself. The seven year plan is reasonable.

6 years ago

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Marion

Other than two instances when I had to contact the company again because the services provided were inadequate, I have been satisfied with the services provided to me. The plumber who cam for my garbage disposal and sink did a great job.

6 years ago

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Verified Customer

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David

Choice Home Warranty offered us a good price so we renewed our contact. They were quick to get a tech out here to take care of our problems and our AC was up and running within 24 hours of us called Choice Home Warranty.

6 years ago

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Ricky And Amy

Responses are good with everything they did. They 2 different technicians that did great job. They were really good. they ordered the parts and came back and took care of my freezer.

6 years ago

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Anonymous

Their price is reasonable and they are very efficient and they respond right away. They always call right away. I’ve only used it twice and they sent technicians the same day.

6 years ago

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Geraldine

The people on the phone are very respectful. They were very helpful and the service was good. They answered in a timely manner and did things correctly. They send very professional people that get the job done.

6 years ago

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Verified Customer

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Michael

Saw Choice advertised on TV. I am very satisfied with them. I get very good service form them. When I was having a problem, they fixed it right away and they did not make a mess.

6 years ago

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Verified Customer

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Micah

My new water had a defect and they got someone out here within twenty four hours. The job was well done and the customer service was good. They responded quickly and covered all the costs like they advertised.

6 years ago

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Federico

Most of my experiences with them are good. One was not when the service person determined my faucet was not covered but I still had to pay the service fee. I wish it was more straightforward and no surprises. They are pretty responsive whenever you put a ticket in. they call you back immediately. They are pretty.

6 years ago

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Richard

Customer support is good. They call you back within a reasonable amount of time for most things. They do need to step on the performance for the AC as that took 5 days. It did finally get fixed so I can’t complain.

6 years ago

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Michael

The price is good and all the work has been completed and there have been no issues once the work is done but it can be a problem getting a technician to come out to do the service.

6 years ago

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Anonymous

Expensive but it is the best option. I had a problem at the beginning where I was seeking service and I was told “we don’t cover that.” I have used in on the faucet and the person was knowledgeable and realized and solved the problem righ away.

6 years ago

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Anonymous

Reasonable pricing and good customer service that always does what they say they are going to do. Last time we used it was a couple of weeks ago for the garbage disposal, it was fixed by the end of the day.

6 years ago

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Kerry

When I needed help, they were very prompt and responded. My air conditioner was not cooling and they took care of the problem. They were on time and very professional. I feel comfortable with the service.

6 years ago

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Jose

Very reliable to answer all your questions. Always there for us. They try their best for us. When it did not work out, they refunded our money and found us a more reliable person.

6 years ago

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Verified Customer

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Mary A.Edwards

The technician who came was polite wore a mask did the repair did not leave a mess and graciously told me how much I needed to pay him for my part which was only $60. I wrote the check and he left.

6 years ago

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Verified Customer

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J.K.

We have used them a couple of times and they have been very responsive and helpful, solving our problem each time. We're very happy with Choice Home Warranty and consider them #1 in home warrantys.

6 years ago

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Tori

They say they cover normal wear and tear but that depends on what is broken. Sometimes you have fight for them to cover things they should. Its nice to have when something goes wrong but it can seem like a scam esp since they dont want to replace big ticket items. Ive had to use my warranty plan a lot and its helpful but dont get your hopes up for easy replacement of items.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Jason

Pricing was better than most of the other companies. So far I have had a couple of service calls and I have had great experiences with the service technicians and no problems with there work.

6 years ago

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David

The salesman presented a very complete and comprehensive coverage for my house with all of the electronics and appliances covered but it seems like they look for reasons to not cover rather than cover and if they do cover it, it takes a great deal of arguing and hassle back and forth to finally get that. My air conditioned compressor went out, it was less than five years old, and the technician they sent out said it was an electrical problem. I had one technician after another come to find if it was covered under the warranty. I had to pay they labor because choice decided they would not cover it. This seems to be a regular thing as it has happened with other customers as well.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Carol

Every time I have a problem, I call and they get someone to make an appointment. The service is good. When I needed something fixed and they found they no longer made the part, the gave the full amount.

6 years ago

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Patsy

Really helpful because they call you back pretty quick but I have found that a lot of things go wrong and they say they don’t cover it. It is still pretty positive and a good deal.

6 years ago

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Elizabeth

I don’t agree with some of their rules, like the thirty day period to get things fixed, I think it should be ninety day, but they got my refrigerator fixed so I don’t think the service is bad and I think they are trustworthy.

6 years ago

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Henry And Monica

Any time I call, I never have any issues, they are always attentive. I placed a claim online for my dishwasher and the whole process resolved it without any sort of issue. They have authorized every single claim.

6 years ago

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Kevin

From a deductible stand point, it is cheaper than American Home Shield. The only issue I’ve had is when my microwave needed to be replaced, they paid for the replacement but not the installation. Also it took three companies to get my AC up and running.

6 years ago

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Robert And Maureen

We were not happy with the person that was sent out and they took care of it and sent somebody else and covered the cost. They made us happy because they listened to us and took care of our concerns.

6 years ago

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Werner

Every single time, they get the job done. My entire dryer shorted and they covered the whole thing. Being a single dad it is important having a washer running. The amount of thing is very reasonable.

6 years ago

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Allen

They have met all my expectations and have gone above and beyond which is what I love. I always expect nothing but get the best. They are friendly and helpful. The price is right.

6 years ago

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Ray

Good company, I have recommended them to others because it has be overall positive. They tend out technicians to help and they usually solve the problem. Everything is covered for a fair price.

6 years ago