Name: Choice Home Warranty
Rating: 3.8

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Deborah L El Paso, TX

Fast, professional service to fix dryer. Repairman came Within two days

5 years ago

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robert roush Lakeland, FL

easy to deal with set up a time to get my washer fixed very quick thanks

5 years ago

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ronald alexander New York, NY

They responded to my need and sent a technician to my house within 24 hours.

5 years ago

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stephanie imperial Skokie, IL

Very easy process to file a claim . Problem resolved in a timely manner

5 years ago

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Moe Karbassian Easley, SC

Dishwasher out and took you two weeks to send a technician and now I have to wait 3 more weeks for the part. That would make it 5 weeks out of dishwasher ?

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 22nd, 2021

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Don Shumaker Las Vegas, NV

Quick response & fixed the problem immediately. Very nice technician.

5 years ago

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Alevtina I Katy, TX

Very professional services! Easy to request , fast to perform.

5 years ago

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Linda Johnston Seaford, DE

Excellent and very prompt service. Technician was excellent. Thank you.

5 years ago

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Todd Schannep Atlanta, GA

A/c went out, within couple hours CHW lined up a technician for the next day.

5 years ago

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Arun Bhatia Germantown, MD

When I got the Warranty I thought everything was covered. Now, for pushing out water in the clogged pipe of the HVAC I had to pay $60 extra ! Why ?

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Nelson M Lake Worth, FL

Very rapid response to the claim. Will recommend to friends and family

5 years ago

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Susann Cannon Goose Creek, SC

i was so thankful for their quick service and good coverage.

5 years ago

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Kim Jones Marietta, GA

Very responsive. The service people they send for repairs are top-notch.

5 years ago

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Travis Sessions Powell, WY

Easy to work with! Quick response time! You cover what you say you'll cover!

5 years ago

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Tiffany Ulloa Aldie, VA

Recently put in a claim and CHW hasn’t been able to get a contractor. A little frustrated.

5 years ago

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Bernadine Taylor Newport News, VA

so far so good abe was very helpful and answered all my questions

5 years ago

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Charles Edward Buntyn Sr. Xenia, OH

Kind, knowledgeable and let me explain what I was looking for.

5 years ago

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Jorge mendez Danbury, CT

No hassle claim, technician was knowledgeable, worked clean and fast.

5 years ago

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Vivian Chicago, IL

Great customer service. great representative who explained the plan clearly.

5 years ago

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Patti loew Portland, TN

Quick efficient and sent a really great repair man was very thrilled

5 years ago

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David Kwon Buford, GA

Great communication from beginning to end and very friendly technician

5 years ago

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michael sakash Raleigh, NC

The technician was efficient and fixed our air conditioner in less than an hour

5 years ago

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Tameeka Robotham Hyattsville, MD

I always receive great service! CW is recommended to all!! 😁

5 years ago

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Michael Mele Staten Island, NY

It was very easy to file a claim online. The they fix my issue the next day

5 years ago Edited September 14, 2021

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Delores Owens Wood River, IL

I want them to come right away and it take a day to get some one,but all in all is ok

5 years ago

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Ed Sanders Sylva, NC

Competent and friendly service. Explained how to prevent it in the future.

5 years ago

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Kim D Simpsonville, SC

Read the fine print, they don't do repairs on anything with a preexisting condition, even if you don't know that something is on the verge of breaking.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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rif_raff2021 Sheridan, IN

They have been very easy to work with, great customer service.

5 years ago

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Richard J Daniels Marble Falls, TX

.Service Rep Spoke English. Better service fee than AHS. Very friendly service

5 years ago

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kathi mcclain Collierville, TN

the professionalism and efficiency of who I deal with. Christy S and Chelsea S

5 years ago

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Raul Villazana Snyder, TX

Just start plan sounds good and agent Ruben was straight and to the point bout the plan

5 years ago

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Evelyn Delgado Jacksonville, FL

There was a raise in the price I pay the technician, , and I don't recall any communication of the price hike.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

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GAIL SMITH Rio Verde, AZ

They have being great to work with. The response time is excellent.

5 years ago

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Vickie Robinson Tyler, TX

Timeliness of service Reasonable charge Professional customer service

5 years ago Edited September 14, 2021

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Jayne Wright Greenville, SC

It was very easy to acquire and we found it to be very affordable .

5 years ago

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Augustus Kamburis Gardnerville, NV

Fast, professional, quick to have the issue resolved. Could not be happier.

5 years ago

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Humberto Cortez Windermere, FL

Mr. L was very courteous, professional, helpful and very attentive to my needs.

5 years ago

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Ron Vincent Highlands, TX

Person on the phone was hard to understand! I was never told what the Service Call Fee would be. I am not a happy customer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 19th, 2021

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Hannah Guill Conway, AR

Very professional, great salesman! We are very confident and happy!

5 years ago

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Angela Bradbury Plano, TX

I really liked the timeliness and professionalism in getting the job completed.

5 years ago

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Shawn Whitecotton Herrin, IL

Customer Service/Sales Rep Billy! Will recommend to families

5 years ago

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Wilson Shepherd Birmingham, AL

Courteous and efficient repairman. On time and knowledgeable.

5 years ago

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Joan Vickery Helena, AL

Your representative (Andrea) was very personable and through.

5 years ago

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Patricia Sentz Baltimore, MD

Quick service when I filed my claim..answered the call right away

5 years ago

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Juliana Twardzik Cleveland, OH

the technicians sent out are always personable and know their business!

5 years ago

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Yolandahm Oak Creek, WI

Very reliable always answer your calls and gives you answers

5 years ago

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David Thomas West Grove, PA

Showed up on time Diagjnoased probelem in shortperiod of mtime

5 years ago

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wjg1947@comcast.net Reading, PA

Very quick response with date and time of service call upon claim submission!

5 years ago

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d m Stockbridge, GA

Quick hassle free repair. Ac broke on Sunday fixed on Tuesday

5 years ago

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Jan Bechtold Ladera Ranch, CA

Easy to open a claim. Prompt attention to new claim. Wish Choice could find vendors sooner.

5 years ago