Name: Choice Home Warranty
Rating: 3.8

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Theresa Whalen Spring, TX

They denied a claim on my pool pump. They said it burnt up because of bad cartridges. No one ever saw the cartridges. We openened the cartridge tank and the cartridges were fine. We ended up buying the new pump ourselves and now running the pool with the cartridges that we had already and its running great. The pump was just old. It was 2004 when it was put in. Debate could have been solved if they had sent someone back out to actually see that it was not the cartridges. Instead we ended up spending 500.00 dollars when the warranty should have covered it

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 22nd, 2021

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Todd Plank Hutchinson, KS

I've only used it once and hope I don't need to . But , it was a lift station pump and I had fast response from a really good plumber . They had him wait nearly 2 hours for approval . I wish that could of been faster . But I paid my portion and he fixed me up .

5 years ago

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Mark And Justine Spring, TX

We’ve had positive experiences. The service has been great. There have been some delays but I still feel it is pretty good. The person they gave us for the AC was professional, courteous, and helpful. He got it fixed as quickly as he could.

5 years ago

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Milton Virginia Beach, VA

They seem to know what they are doing. I had another company before and they raised the rates so I switched. I would leave Choice too if they raised the rates but so far they have been excellent.

5 years ago

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Jody Maryville, TN

My claims are pretty much always handled. Last week my air con was not working and they sent someone within twenty four hours. They have done pretty much what they said they would do.

5 years ago

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Sandra Tucson, AZ

Everything has been done quickly and professionally. One plumber that has come did a great job but had no identification as being sent by them and wasn’t professionally dressed but he was friendly and did a great job.

5 years ago

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Dawn Grapevine, TX

Switched to Choice Home Warranty because I was no longer happy with American Home Shield. They are pretty fast on issues. My AC broke and I called in the morning and they were there by that afternoon.

5 years ago

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Camille Houston, TX

I think they are good at choosing companies and they are very quick handling things. I had a pluming issue about a week and a half ago and they had someone coming out the next day.

5 years ago

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Zaida Melbourne, FL

Everything was done well and timely. I’ve used it for the ac three time and for my garage door opener. Each time it was fixed quickly and properly. I am happy with the service.

5 years ago

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Frederick Pigeon Forge, TN

When I called to schedule a repair I thought it would take around a week and they were there the next day and it was dealt with in an hour and a half. He was pretty professional.

5 years ago

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Kevin Mansfield, TX

The technicians come out pretty quick. It is good for large repairs like HVAC. The online service is exceptional but if you have to talk to someone it takes a while to get in.

5 years ago

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Glenn Salem, OR

Always good and offer the best deal. The job gets done though sometimes the person they send out doesn’t know what is wrong but it has been good other than the one or two times that has happened.

5 years ago

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Latonya Atlanta, GA

Comparing them to American Home Shield, I am pleased with Choice Warranty. Their procedures are professional. My experience with them has been smooth. I haven’t had to wait very long.

5 years ago

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Victoria Macon, GA

We are really happy with CHW. We hope we can continue to be. They have been extremely good. Our issues have been easily dealt with. They are good at following up and communicating.

5 years ago

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Rosa Absecon, NJ

I get service in 24 hours or less. They give me the best deal. They have taken care of me this last year. They get some out here right away and the people they get are polite and respectful.

5 years ago

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Joe Katy, TX

From what I’ve found they are the best on the market. They have the best warranty and send someone out to have things fixed within 24 hours. Their customer service is phenomenal.

5 years ago

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Mahesh Ashburn, VA

It is easy to communicate because they have online access. When we had a problem with the microwave oven, they were able to get someone to help quickly. They are always ready to help.

5 years ago

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Anonymous Saint Augustine, FL

So far they’ve handled all the issues we’ve sent their way. It has been a lot of service for not a lot of money. Every time, I get service with a day or so. Everything we’ve wanted covered is covered.

5 years ago

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Theresa Cissell Saint Charles, MO

I only had one incident with Choice warranty where I needed a garage door opener replaced. They were very fast in getting my opener replaced without any problems. I was well pleased.

5 years ago

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Paula Scott Portsmouth, VA

(1) CHW response to service technician. Tech had not been authorized to move forward and complete repair until I did a status update call on all of my outstanding service calls several weeks after the initial service visit. (2) I never received a full copy of the contract. When I asked for a copy, I was sent a cop of the invoice which stated all systems covered, plan monthly cost, and service tech fee amount and figured this must be their contract. But when I was denied repair/replacement of my A/C unit, they emailed me this long memo with all of these reasons per my contract of why they would not honor the repair/replacement and when I told them I never received such a contract that they seem to be quoting from, I was told I could access it from their website.....REEAALLY??!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Yogendra Gupta Germantown, MD

Good company. Very professional technicians. Test customers with respect, very customer focus. The service call request is timely responded and executed on the time confirm. Good

5 years ago

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Jeffrey City Dacula, GA

So far you have taken care of repairs I needed. However, I am concerned if I have something major. I haven't heard good reports on your willingness to take care of large issues.

5 years ago

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Gloria Barker Scottsdale, AZ

I feel they need to ask questions of the homeowner, such as, is your home one or two stories. Sending out repair companies that are small businesses and do not have 30 ft ladders for a job should not be obtained by Choice for such jobs. It is a waste of the company's time as well as the owner whose air-conditioning is not working and needs repair.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Edward Le Blanc Porter, TX

I used them to repair a a/c unit. My problem was the 1st appointment for the a/c guy was 3 days from the time I sent in the claim. If I did not have 2 a/c units I would have been uncomfortable. I can get a a/c man to service me the same day most of the time.

5 years ago

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D. Thompson Martindale, TX

We purchased an older home and the agent negated a contract with Choice. the first callout was for a commode that was stopped up. The repairman was prompt and corrected the problem. The second problem was that the hot water circulation pump was not working. The repairman failed to show 4 times at the appointed time. I insisted that they get another repairman and they did. Another problem was a stopped up kitchen sink. The repairman showed up on the appointed time and unstopped the sink. The last time a repairman was to repair the garage door opener. The repairman did a great job in locating the problem and correcting it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Kenneth Thompson Livermore Falls, ME

Has been reliable and quick. The repair person was knowledgeable, and professional. Customer service was helpful and also professional. I highly recommend Choice Home Warranty to my friends and associates.

5 years ago

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Daniella L Muldoon Forney, TX

I submitted a new claim for my ice maker on a Sunday evening. Shortly after that, I received an automated call and email informing me a technician was scheduled to come out the next morning. Talk about immediate help!

5 years ago

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Marilyn Jones Fort Worth, TX

Was formerly with AHS and when my monthly cost increased, I started looking. Choice had a high rating on the internet, monthly cost was less if I paid up front, and copay was less.

5 years ago

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Robi Tanner Birch Tree, MO

Immediately after I call them regarding a problem they reach out to those in my area to arrange for service. I am extremely pleased and will renew my contract upon it's expiration.

5 years ago

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Worthington Grants Pass, OR

It has been 21 days since my first request to fix my washing machine. I have tried to call and have been put on ridiculous holds (or call has been dropped)to speak with someone that cannot help me. They have contracted Sears with whom I am also not pleased and will not do business with them again. Apparently the part is on either back order or not available at all. It seems to me that someone should be able to call the supplier and find out about the part. They should have just replaced the washing machine by now. Also, it is difficult to understand most of the customer service people. I think it is great to hire people with different ethnic backgrounds but to put them in customer service where they need to speak with people doesn't seem like a good idea. Obviously, I am not happy and probably will not renew with Choice Warrenty.

5 years ago

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Dallas Strawn Castle Rock, CO

Great service and although it took a few days to get someone here to fix our dryer, we did not have to search for a repair company and Choice set up all the appointments, etc.

5 years ago

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Deb Vahl Las Vegas, NV

I've only had to use the repair services once for my dishwasher. I was impressed with the service workers contracted for the repair, their attention to detail and follow through for the replacement part.

5 years ago

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Paula Goodson Quitman, TX

They got back to me right away and sent a technician to fix my dishwasher. That was 6 weeks ago. The technician ordered parts, but we are still waiting for them. He has told us it is taking waaay longer to get appliance parts. That may be true, so it could be that everyone is doing what they can, but my dishwasher is not fixed and i still have to dry all the dishes and the dishwater is not as hot as it should be. Send me another request when i finally get it fixed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty.

Jun. 17th, 2021

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Mary Kullman Aurora, IL

Because I am waiting for a month now and am told it will be at least another month before the third of 3 needed refrigerator parts is available. Have been without my kitchen fridge all this time and fortunately have old one in laundry room that is being inconveniently used. I realize it is not Choice's fault regards the back ordered part, but I have need to contact them for updates on this situation and I think they should be contacts me with updates.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 21st, 2021

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Larry Odessa, TX

CHW is great is reliable ! Customer service is great! And our technician that came out to fix our air conditioner was very polite very professional. We recommend choice home warranty

5 years ago

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Brenda Wilson Mission, TX

Fast claim and great service tech. Service tech was here exactly when you said. Have had another home warranty company and it was a nightmare to get something fixed. Choice Home was a pleasure.

5 years ago

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Claudia Dayton, NV

I like Choice Home Warranty except for one thing. I had to have the gasket changed on my toilet, which they paid for. The technician recommended I have my toilet snaked, and they denied that part of the claim. The tech said it was a good time to do it since the bowl had to be removed to do the work.

5 years ago

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Christine vanderford Chicago, IL

Had to use choice warranty for my stove. The guy that came and fixed my stove was very conscientious and friendly and courteous. The stove was fixed as soon as he got the part.

5 years ago

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Ellen Riley Sparks, NV

We have filed two claims. The first claim was for a dishwasher and was handled expeditiously and problem solved. The second claim was for an air conditioning problem and still is not resolved 17 days later and technician is not scheduled to come out until 9 more days. When the company gave us the option of securing our own technician as they did not have one available, we contacted the person who had installed the air conditioning unit. What followed were several back and forth from the company to us, us to the technician and then us back to the company. Choice requested a video of the problem to us which we attempted to submit several times but which there system would not accept. It wanted pictures so, even though a video was requested, it would only accept pictures. After two or three phone calls to customer service with no resolution to the problem, we gave up and asked Choice to use one of the technicians they contract with. I'm hoping this is an isolated problem and will be happy to review any future experiences.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 21st, 2021

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Claire Melodia Chapel Hill, NC

I had one bad experience with Choice Home Warranty about two years ago when I installed a garbage. Disposal. The plumber did not install my disposal correctly and water leaked.

5 years ago

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Janice Spicer Macon, GA

We've had some that are very good. I would highly recommend Metro Appliance. But we have had some who tell us when they'll be here and they show up but it might be the next day which makes it difficult to be able to run errands or some things we need to do outside the house. One thing we called for we had to end up paying for it ourselves.

5 years ago

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Ellen Gordy Conway, AR

They were very prompt in securing a service representative. However I am extremely disappointed in Onsite Appliance repair service! I've gotten the run around from them for over a week and am extremely frustrated!

5 years ago

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Greg Loynd Scottsdale, AZ

While I’m fairly new to Choice Home Warranty, I have been pleased with the manner in which my claims have been handled by Choice and by the contractors who perform the work.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Janet Coursey

Everything is so simple. Have a problem, call, they get someone right away, they call you, make the appointment, service persons always polite, fix problem and you are good to go.

5 years ago

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Ebony Jarrett Port Saint Lucie, FL

Overall, they're good. Their customer service needs great improvement. I asked someone to return my phone call about my dishwasher, I still haven't heard anything. When I put in a request about my AC on 5/17, I asked about my dishwasher, the rep said the offer would be sent over, it still hasn't been. The answering service still says bc of covid-19, higher call volume. What does this have to do with anything??

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Jimmy Delacerda Henderson, NV

Honest willing to listen on time very professional good replacement parts very knowledgeable highly recommend it cost is great deductible is excellent will continue using after the year expires

5 years ago

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Cheryll James Brooklyn, NY

Because I don't know the mechanics of my dryer the guy said the problem was because I had a lint built up and you don't cover this. I called someone who i had paid $350 and he stated that the noise I heard was because a screw was loose and that he could have fixed it without vacuuming the machine

5 years ago

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Anonymous Baytown, TX

When I call into their customer support phone, they give me a great response. Sometimes you can't get ahold of managers though and fall off the radar if you need extra help. For example, I had a plumber come out last month to help with an outage. He said they don't pay for extra things I needed so I called a supervisor at Choice and they never responded to me.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Tim Omaha, NE

Customer service is very courteous and competent. My washing machine needed repaired and they completely transformed it to make it work. They repaired it promptly, so I'm very pleased with my experience.

5 years ago

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Robert Clewiston, FL

Their customer service is fairly responsive. They aren't completely immediate in their responses, but generally do a pretty good job at helping me. My washing machine stopped working and they were able to offer me a buyout. Usually the people they send to help you fix something don't show up or don't complete the job, but it's usually good.

5 years ago