Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Dale s Berke Lake Havasu City, AZ

Been with them at Two Homes and they have always gone the Extra Mile to make sure we were up and running quickly and have been great on renewals and Transfering my warrantyckly

5 years ago

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Rohit Vankamamidi Mc Kinney, TX

I had bad experience with on claims regarding my second fridge. First I had to pay the technician $65 for the call and he came in opened the fridge parts and left it like tht saying once the claim in approved they will fix it back. But the claim was denied due to pre existing issue(which it was not) and its fine. Because of the claim being denied i have a fridge parts opened and not fixed back. Second think i was assigned a case manager for the claim being denied and I had the worst ever experience with them. First they ask you to schedule a call with them using there calendar which I did bit i NEVER receive a call from them at the scheduled time and then i get an message saying they tried reaching me. I scheduled again 2-3 more times after that again I NEVER Recived a call but i get an message saying they tried reaching me which is preposterous and pure lies.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Ollie Pompano Beach, FL

The technicians that come are very polite and kind and patient. The first time I used it, it was for the microwave and I called at nine o'clock and they were here at five o'clock the same day. They are good.

5 years ago

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Robin

It is always done right. I file a claim and they come and fix it. If it stops working later, they someone back out and don't have to pay the reasonable deductible again. My issues are always resolved.

5 years ago Edited September 14, 2021

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Arlene

It is very hard to get service in a timely manner. They do not stand behind their customers like they should. I have been waiting for a while to get service. I am not happy. I put in a claim on August 30th and I am still waiting. Some of their services are okay but some aren't. They don't over things they say they cover. It is becoming a problem. I am seriously thinking about not renewing my contract.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

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James Houston, TX

They've been proactive. My microwave went out and they paid for microwave. However, the microwave is connected to the oven and they didn't pay for the oven and I didn't push it. They did all right.

5 years ago

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Anonymous Clinton, MD

I would recommend them as a good warranty company based on the good service. All their contractors are very professional. This is great for me. My garbage disposal was service in two hours.

5 years ago

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Shelia Belmont, NC

Sometimes it can be difficult to get a hold of customer service. Most of it is done online. We had an issue with the AC unit in July and it was supposedly repaired and ten days later we had to call again because there was water leaking. It is never fixed correctly. They keep sending different companies to work on the same issue. They did fix our garbage disposal and that was very smooth.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Keedy Pre Humble, TX

My first experience, guy came out to fix microwave and said he was ordering a part, he never came back. Took the money and never even answered the phone for the company. The second guy did fix it and was a man of his word. Was very nice. The reason I answered poor on customer service is because they do not accommodate a person that has a voice disorder, which is means I can't speak over the phone. Told me someone has to call. Need to work on how to accommodate a person/ people with a disabilities

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 9th, 2021

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Hakeem Manassas, VA

I enjoy the service. They get quality technicians to come out and get the repair done quickly. My garage door stopped working, they called the company to have someone out within two days to fix it.

5 years ago

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Keith Richlands, NC

I'm very happy with it. They put my needs up high on the list. I used my warranty recently and they sent someone out within a day and a half and they fixed it. Choice Home Warranty is always taking care of everything I need.

5 years ago

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Peggy East Peoria, IL

My air conditioner quit working and I called they set up a time. They came in and replaced the part in a timely fashion and my air conditioner was fixed. They did what they said they would do and took care of the issue.

5 years ago

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Ursuls Upper Marlboro, MD

Last week the ice maker went out and they were prompt calling me back and set up the appointment. I got the refrigerator fixed within three to four days. So far I've gotten good, promt service with them.

5 years ago

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Gregory Rocky Mount, NC

I had a problem with my ice maker in my refrigerator and it wasn't making ice so I called and they sent out technician out two days later. They were prompt and they called me back.

5 years ago

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Denise Spann Las Vegas, NV

The company that they sent to do a job here at my home was very profitable and polite and went above and beyond to make sure l was comfortable he was awesome and he knew what he was doing

5 years ago

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Gail Compton Katy, TX

Response time to requests was uniformly 5. Service technicians have been, so far, both professional and friendly. All work has been done quickly and claims processed expeditiously.

5 years ago

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Chase Midland, TX

Choice did one thing well, it gave you the ability to do a reimbursement option. that was huge for us because the vendors and contractors ya'll use are sometimes terrible. I had to report the same plumbers over and over again, but if I had a plumbing problem ya'll would only send them. I was more frustrated by the fact I couldn't get any communication or help when I had issues, but when my warranty was about to expire, I got 5 calls a week and 2 emails a day from ya'll. Does that make sense? I wouldn't renew my contract with ya'll because no one wanted to help during my year of using your warranty.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Maria Guzman Kissimmee, FL

Whenever I needed anything to be repair, they have taken action to any of our repairs. I have been tell friend, families and it might sound funny but even people that I don't know.

5 years ago

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Maria McMasters Washington, PA

CHW was able 2 quickly take my claim & send someone out in a reasonable time frame. Although, on my fridge claim I was a bit upset that it took 1 month 2 receive a check 2 by a fridge. I had 2 go that long without 1. Other than that I'm happy with my warranty plan!!! Thanx CHW!!!

5 years ago

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Cori Cessna Buffalo, MO

Just bought our first home in February and wouldn’t you know it, the AC quits during the hottest months ever! Called Choice Warranty and they had someone out within a couple of days! Flat fee-no surprises!

5 years ago

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Dean Slidell, LA

So far I have had 3 warranty claims. CHW personnel tried to deny my first claim on the leaking pipe for the washing machine. It was in the attached garage but they initially said that it wasn't in the heated/cooled square footage. They eventually took care of it after a bit of arguing. 2nd claim should be taken care of soon for the broken stovetop. 3rd claim was for a bad clothes dryer receptacle. The technician came out, took my $65, then said he'd be back with a replacement outlet. after 3 weeks of complaining and trying to track down the technician he finally came back He said he couldn't fix the problem and would have to "rig something up." I told him to leave. I hired an electrician who fixed the problem in 2 hours. Of course, CHW will not refund the $65 that I paid to the clown who initially showed up, nor will they pay for the electrician who fixed the issue even though I couldn't use my clothes dryer for 3 weeks. This company is pathetic..

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Aug. 19th, 2021

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Ora W Ephfrom Flora, MS

They responded to my request for help with the problem where my washing machine was not spinning, I was not getting a complete wash. The person sent out, JayBees Appliance Repair was timely and handled the matter.

5 years ago

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Anonymous Waukee, IA

Never have any trouble getting a request through. When my garbage disposal broke, they sent someone the next day and it was promptly replaced. I never have any bad experiences. I like that they are prompt providing updates.

5 years ago

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Anonymous Greenville, SC

My last call was because my AC unit was not cooling and my house was extremely hot. I placed my call and a technician was out within 24 hours. The person they sent for a plumbing issue was nice and professional but I would not use them again.

5 years ago

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Alfonso South Houston, TX

My hot water heater quit working and I called Choice and they very next day they had some plumber, that was very nice and courteous and attentive, out here. I am very happy with the services. It is quick and important.

5 years ago

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Shelly Altoona, IA

Choice is a great company. I needed something and they were able to find someone. They are on it with claims. I usually have been pretty lucky though one time the company they sent out I did not have a good working with.

5 years ago

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Cheryl Ellenwood, GA

Everything is done over the internet and it is done properly. I put a work order in and they come right out. I like using the same vendors. It is a fair prices based on the options they have.

5 years ago

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John And Courtney Lake Zurich, IL

So far it has been a very positive experience. The value of what they cover is good. They have been very informative and helpful. The person they sent was very courteous and helpful.

5 years ago

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Marie Westwego, LA

I bought it years ago because I needed a little help. They do a good job. Just recently I needed them because my AC went out and the thermostat needed to be replaced and they came out quickly.

5 years ago

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Ignacio El Paso, TX

I like it very much. I am glad I have a warranty. The claim I had, they responded immediately, like the next day everything was fixed. It was very clean, professional work. I am very satisfied.

5 years ago

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Kerrie Matthews, NC

Customer service is very professional and they follow up. Usually I go through the phone to make a claim. I always receive feedback immediately. I get scheduled within a day or two. I highly recommend them.

5 years ago

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Joseph Clermont, FL

I would recommend CHW to anybody. I needed it for my AC and though there was a two day delay, the job got done. The price is reasonable. The people I speak to when I put a claim in are very professional.

5 years ago

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Tewonia Vance, AL

The first time I used my warranty, it was on the water tank and the technician didn’t come back but the guy they sent to fix my air conditioning changed my heart towards them. He was helpful.

5 years ago

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Melissa Terry, MS

They have some great contractors working with them. They come immediately, within twenty four hours. I love it. The people are courteous. They wear shoes with covers on them. They are respectful and knowledgeable.

5 years ago

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Robert Tuzzolino Marion, KY

I submitted my guest claim and they approved it right away and the company they sent out ordered a part for the repair and as soon as they received it, they were back installing it and I was back in business.

5 years ago

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PATRICIA L TERRELL Norfolk, VA

Choice set up an appointment for a company to come to my home and when they did not show up I called them and they said that they told Choice they could not work on my furnace and Choice did not contact me to let me know they were cancelling the appointment. It is not good customer service to have me waiting for four hours when the company had cancelled.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 12th, 2021

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Cheryl Coleman Greensboro, NC

Came right away even though it was not broken all it was the reset button needed to be pushed. I still had to pay the $65.00 service fee but that’s why i have the insurance

5 years ago

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Marie A Matthews Medford, OR

When I contact them, they respond promptly. If there is a waiting lilst, they give me a chance to do my own search for provider. CHOICE follows through on finding a provider. I havee been very satisfied with results.

5 years ago

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Jeanette Poore Lincoln, NE

We moved into our townhouse almost a year ago and several things have gone wrong and in every case CHOICE was there for us processing our claims promptly and fairly. They are tops in our estimate!

5 years ago

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Freddy Brighton, TN

Our sales person was Leo. When he was trying to sell the policy he called or e-mailed everyday sometimes more than once. We had a problem with our microwave and washing machine. The repair man came out right away to fix the microwave. But he had to order a part for the washing machine. That was at least 3 weeks ago still not fixed. My wife has called Leo multiple times over the last 2-3 weeks but he has not returned her call yet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 11th, 2021

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EMORY Jane Howell Desoto, TX

Because I asked a questions regarding having to replace my refrigerator after Choice Home Warranty sent out Sears Repair Services 3 times and expected me to continue them coming out without offering to replace my refrigerator. All of my food spoiled and it left me no other choice but to purchase another refrigerator without you offering to replace. it. please explain

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 11th, 2021

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Yang Rockville, MD

When I bought my condo, the owner gave me one year of the warranty and then I added another five years to my contract. I have used the service for two things. The second time was not a good experience, they told me they were order parts and they never did and nobody was getting back to me. I was ready to cancel the appointment and then they finally sent someone over. The whole thing was about two to three months to get fixed. The quality depends on the contractor. I had an electrician come out and do a great job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Jeanne Kissimmee, FL

I like the prices. I live alone in my house that is getting older so I figure I need to be covered. For my air conditioner, I got an appointment the next day but the technician who came out discovered it was an electrical problem so I got an appointment for an electrician for the next day and he came out and diagnosed the problem and told me he would come back and he hasn’t and I have been trying to reach out and I am still waiting since June 23rd. I think choice would want to follow up to find out if my problem was fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 29th, 2021

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Jung Duluth, GA

Overall my experience had been good though I have had to pay a lot out of pocket. The technicians they send out have been very professional and great though sometimes they don’t answer. I go on the website to make claims because when I call, I am on hold for a long time.

5 years ago

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Sarah And Ruben Wichita, KS

Our realtor suggested them. Communication has always been really good. We used it on our dryer and the whole process was really smooth. Everything was approved quickly and it got fixed.

5 years ago

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John Friel Clover, SC

Top notch customer service in a world that has very little these days. It seems that Choice has partnered with some great companies helping the process of using the warranty run smoothly.

5 years ago

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A. Williams Houston, TX

We had several issues and they responded immediately, The services sent out were very professional and everything was taken care of. This is VERY wise decision. HIGHLY RECOMMEND!

5 years ago

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Charly Lukhardt Sarasota, FL

Only one experience to date so I gave a four instead of a five. My only experience though was excellent. Fast response and an excellent repair person. If my next service experience goes as well as the first I'll be giving Choice Home Warranty a five!

5 years ago

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Dia Hixson Columbus, OH

Excellent customer service. Sent a very qualified reputable heating and cooling company out to replace my air conditioning coil and air conditioner. Replace them with top quality products.

5 years ago

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Laura Buman Glendale, AZ

All I have to do is call let them know what the problem is then immediately I hear from a pro and get an appointment and they're very responsive and do what they're supposed to and then let me know.

5 years ago