Name: Choice Home Warranty
Rating: 3.8

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Audrey Dalton Canton, OH

Very pleased. Got payment in a reasonable time. Everyone was professional and pleasant to deal with.

5 years ago

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Patricia Muller ,

Very helpful & professional My order was expected promptly I am very pleased with the service I received

5 years ago

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cherie wilkerson Midland, TX

I went thru 3 techs b4 one showed up to my house. The water heater leak was blamed on the cold snap when I turned it off for leaking 1 month b4 the freeze. This company does not pay out on anything period! I will not be renewing for any of my houses

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Mar. 23rd, 2021

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Thad Az Chandler, AZ

This is our first claim CHW with great customer service .. no hassles and quick response to our claim ..

5 years ago

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Sheila Holland Tuscaloosa, AL

I was able to speak to a person without the long wait. I’m still waiting to hear from the contractor for an appt.

5 years ago

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Bethany Pominek ,

Jason was a great salesperson. He was very informative and worked to find the best solution for us.

5 years ago

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Michael Townsend Spring, TX

MY EXPERIENCE IS THAT CHOICE WILL LOOK FOR EVEY EXCUSE TO DENY A CLAIM, I CONSTANTLY HAVE TO GET A SUPERVIOR TO GET ANYTHING APPROVED, THERE FOLLOW UP IS HORRIBLE. ONCE AGAIN YESTERDAY THEY DENIED A CLAIM FOR THE HEATER ON MY HOT TUB. I WILL NEVER SUGGEST RENEWING THE POLICY BUT BE CAREFUL AND READ THE SMALL PRINT.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Mar. 17th, 2021

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David Legarretta Midland, TX

They came and fix my electrical problem. Told what was the problem and Mads sure everything else worked.

5 years ago Edited September 14, 2021

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Alejandro Cayey,

The pool company provided by Choice took 6 days to provide an appointment ! For me this is too long, should have more companies on their technician list

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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Linda ,

Have not used the service yet just enrolled by man took my order was very pleasant,answered all my questions high five to surge!!!

5 years ago

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Lorri Smith Deer Park, TX

Next year I going back to the company I had before. I had to appeal your decision to fix my ice maker. I called the lone star and asked them what Sis the tech say. There is no crack in my ice maker it is not working properly due to normal wear and tear.and

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Larry R Thrash San Jose, CA

These people are a complete rip off. They interpret their contract with you in a way that it impossible to understand, but is ALWAYS in their favor. They refused to cover two things in my houe that was plainly (my interpretation) stated that it was coverd. D not do business with them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Carl or Bonnie Busbee Conroe, TX

Sometimes I worry about their choice of repair companies. I just had a bad experience with them but they did correct it and last company that came out were excellent

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 16th, 2021

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James orlando ,

Problem quickly resolved and was very pleased with service technician Jeremy very professional and polite

5 years ago

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Anthony Sanders ,

My experience with CHW has been a nightmare. I am still trying to resolve issues that previous contractors from CHW with no luck and the problems keep persisting. I have paid in full for 5 years and I am very disappointed and discouraged with the service I am receiving...TOTALLY UNACCEPTABLE!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 8th, 2021

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Joseph Morgan Hollywood, FL

I actually talk to a person instead of a recording and I receive service in a relatively short time.

5 years ago

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11- 11 Port Orange, FL

Do NOT trust this company....... First time something breaks down, they will make up excuse not to cover. BUYERS BEWARE.... I wish I would have read review, before signing up. I guess I will have to file law suit, along with all the others..

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Linda Wise Ocala, FL

Choice has really been there for me I never had any problems with them I would highly recommend them

5 years ago

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Gloria Jean McClendon ,

Not pleased with my first claim with problems with our water line that supply water to the home. This is attached to our home and I feel as if it should have been taken care of. I don't know if I will renew my coverage or not.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a claim for you.

Mar. 4th, 2021

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TI'm J Vohar Virginia Beach, VA

Calls are answered with reasonable amount of time. Scheduling appointments is also reasonable short time.

5 years ago

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Nicole Osagie Chelmsford, MA

There needs to be a change as more claims to systems being denied because of normal wear and tear. You need to sale a provision for normal things like rust and corrosion. Really thinking about changing companies.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Mar. 4th, 2021

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Alyssa M ,

My first claim and it's denied. My 24 year old HVAC unit breaks and is determined it's a valve that broke when in fact it's actually old age that led to it. I do not have much faith in keeping with CHW after my first claim. I'm unsure if I will keep it long enough to make a second claim.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 1st, 2021

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Jack Frisch Okatie, SC

This is the second time in a month that I had to find my own technician. The first time my claim was denied, the second time I had to go through the resolutions process.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate /your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Feb. 25th, 2021

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Debby slagle Bullhead City, AZ

I was called by the repair company that said choice wasn’t going to pay for the part. It was the main part in the garage door opener motor. I wasn’t happy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Rebecca Breault Maytown, PA

Bad customer service. Slow to respond and resolve issue with the tech they assigned first time. Misinformed us about coverage and wasted every ones time including second tech. Lost money at laundry mat that was unnecessary if information provided had been correct.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 25th, 2021

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Richard Salazar Albuquerque, NM

Very friendly. Polite . Explained allowing me to make my decision to purchase the warranty program. Thank you!

5 years ago

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Tanner McAllen, TX

I would love to provide a positive review but unfortunately my first claim that I submitted through Choice Home Warranty has left a sour taste in my mouth as Choice has initially denied my claim and pushed me into an appeals process.... Not what I was expecting from a company who has a "most trustworthy" reputaton rating with the BBB.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Nicole Kennedy ,

Choice has made some mistakes with my account but they are willing to listen and fix them. I have yet had an issue they did not resolve.

5 years ago

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Catherine Marana, AZ

We are extremely dissatisfied with your service. We don’t have a problem with the technician you sent. But the job has been too much of a hassle because you guys won’t approve the technician’s recommendations and then you keep sending a new one. So the job keeps getting push back.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Lee Dominguez Glen Ellyn, IL

their professionalism. I had 2 claims and they were great. Very responsive and the repairmen were very good.

5 years ago

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Balboa Birdscages ,

u dont let your customers know of increase prices i called 3 times for price on service calls u all dont work on the page as for employees for customers but u all want my $ on time

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 25th, 2021

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Toni Gibson Chicago, IL

Quick to resolve the issue I was having. And sent a reliable professional to fix it in a timely manner.

5 years ago

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Ivra Raulston Little Rock, AR

The associate was able to assist with the problem that I described and he or she was very courteous and helpful.

5 years ago

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A D Bountiful, UT

I bought the most expensive warranty that you offer and you've denied a my claim. I can't use the plumbing in my basement. You tell me the part I need isn't covered. It is all in the fine print. It seems very deceptive. You don't even offer to cover the labor. No offer of any help or compromise. As soon as you hear the price you deny it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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Maria Humble, TX

CHOICE DID NOT COVER THE BROKEN HANDLE! I AM VERY DISAPPOINTED THAT THIS WAS NOT COVERED!! I VERY SELDOM USE MY WARRANTY AND NOW THAT I NEED IT - THE PART IS NOT COVERED! IT COST ME $519.00! I WILL NOT BE RENEWING MY MEMBERSHIP!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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J9softball Greensboro, NC

Always fast to get a technician and the work done has always been quality. Plan to renew with them again

5 years ago

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gumdoc75 Jupiter, FL

Multiple problems with air conditioning. Warranty won’t fix anything until it’s entirety broken and then only broken part will be “fixed “. Refusing to replace entire system which is what is needed. Totally unsatisfactory with so called “Warranty”. Will NEVER recommend Choice Home Warranty!!!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the diagnosis for the recent claim you have submitted. The assigned technician has found that the system has no mechanical failures and has advised there are no repairs needed or recommended at this time.

Feb. 18th, 2021

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Enrique Rivera Yonkers, NY

Typical of a company in the beginning you guys are wonderful until you have our money ! now try to get in contact with you almost impossible operator does not pick up or mailbox full I will be canceling both my contract hasn't even been a week, so far you are fire !

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2021

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LUCIUS EWELL ,

I am going to be ending my association with choice since everytime I have a service call I pay and my claim is denied . This is just me wasting my money . I just wait until I have a failure and call a repair man and pay that's what I'm doing any way and the monthly payment I'm giving you is money I'm just giving away for free

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2021

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Linda ,

The Customer Service Representatives Miles was very helpful to get me the best price for the Warranty

5 years ago Edited September 14, 2021

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Bob Hashimoto ,

There is nothing I dislike about your company! Very fast response, friendly communication, and timely service.

5 years ago

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Carmen A Forrester Page, AZ

James P. provided excellent customer service and answered my many questions. Thank you for great service!

5 years ago

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Lindsey Masch Midland, TX

Fast service, but doesn’t adequately pay for equipment replacement. Not worth the investment. They gave me $175 for my dishwasher to be replaced. Plus I had to pay the $65 service call. Rip off

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 15th, 2021

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MARK HAFT Dallas, TX

Kept in loop about arrival time and what was the issue. Also got part quickly and will be installed quicker than expected.

5 years ago

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Debbie Acebo ,

Dionne was absolutely wonderful. She was professional and polite and extremely informative. Thank you.

5 years ago

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WILLIAM H PURYEAR ,

We were disappointed that your company refused to help us with our broken water heater. We did not expect to have the bill paid in full, but to flat out refuse to support us at all was very disappointing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 9th, 2021

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Amanda Barajas Deltona, FL

Customer service has been great! It is quick and easy to make a claim and communication is great during claim process.

5 years ago

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Mrs. Davis ,

Gives you a price for THEIR discounted prices knowing the consumer can't get these savings for replacement items. And customer service reps and managers very hostile when trying the get correct information and how and why certain things work the way they do. Will not renew and will most definitely warn others away!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 9th, 2021

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Fred Stackpole Boise, ID

My first need to use my warranty and so far, I'm not impressed. My hot water heater went out. It took a week for them to get a plumber to my house and now he has to order parts. It's going to be another 2 - 4 days to get the parts in. Hopefully it doesn't drag on longer than that. It isn't acceptable to take that long to fix a critical issue.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

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Edward White New Bern, NC

have not had to use yet, but they were recommended over other companies and answered my questions to my satisfaction

5 years ago