Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star_border star_border star_border star_border

Alloway

We have yet to receive any paper work in the mail to give us information on how to use it and what it covers. Not happy abou that.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

check_circle

Verified Customer

star star star star star

Lucio Valdez Pensacola, FL

Service and support is great and work quality is guaranteed

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sri Kennesaw, GA

I asked the customer service to email me with all the things they cover and how much they cover for each electrician and I never received any email.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you to further assist.

Choice Home Warranty

Aug. 6th, 2018

check_circle

Verified Customer

star star star star star

Rama McLean, VA

The customer service and follow up was prompt.

8 years ago

check_circle

Verified Customer

star star star star star

Byron Kuna, ID

So far customer service has been excellent so far.

8 years ago

check_circle

Verified Customer

star star star star star_border

Cherie Sandy, OR

Every time I call and have a question they answer them right away.

8 years ago

check_circle

Verified Customer

star star star star star

Yakal Dacula, GA

They're phenomonal whenever I talk to them.

8 years ago

check_circle

Verified Customer

star star star star star

Gee Northbrook, IL'

Always has positive outcomes when you send someone out.

9 years ago

check_circle

Verified Customer

star star star star star_border

Phillip Schundlemire Sugar Grove, NC

Some coverage issues. Much better than the last warranty from AHW that I had.

9 years ago

check_circle

Verified Customer

star star star star star

Stryhal Dallas, TX'

Responce time was same day. Work was well done

9 years ago

check_circle

Verified Customer

star star star star star

Pam Batavia, OH

I am always satisfied with the service I receive.

9 years ago

check_circle

Verified Customer

star star star star star

Wayne Crooks San Antonio, TX'

Respond to an issue very quickly providing a good svc. rep.

9 years ago

check_circle

Verified Customer

star star star star star_border

The best Home Warranty Tucson, AZ'

Good company ... but some of their contractors could be better !!!

9 years ago

check_circle

Verified Customer

star star star star star_border

Audrey Baton Rouge, LA

They sent a plumber out the next day. I only spent one day from my home.

9 years ago

check_circle

Verified Customer

star star star star star

Danny, Phx. AZ Phoenix, AZ

Quick response times great customer service

9 years ago

check_circle

Verified Customer

star star star star star

kristina kenney Phoenix, AZ

fast and friendly service when called to file claim

9 years ago

check_circle

Verified Customer

star star star star star

Ron S Jacksonville, FL

They actually provide the services they promise.

9 years ago

check_circle

Verified Customer

star star star star star

Betty Morehead City, NC

Prompt in sending a repairnab to fix my problem.

9 years ago

check_circle

Verified Customer

star star star star star

Jane Spring, TX

Best plan for the dollar and great companies backing them

9 years ago

check_circle

Verified Customer

star star star star star

Steve Goodyear, AZ

No issues submitting a claim and receiving good service

9 years ago

check_circle

Verified Customer

star star star star star

Stephanie Atlanta, GA

Excellent Service and speedy service when called.

9 years ago

check_circle

Verified Customer

star star star star star_border

Rj Frisco, TX

So far so good service . Contractor sent to fix dryer was not honest

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

NA Fayetteville, NC

Read the entire warranty before buying. There are a lot of requirements before repair or replacement.

9 years ago

check_circle

Verified Customer

star star star star star

Burnadine Houston, TX

Quick service, great price for the service

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David Durre Roanoke, TX

I had a legit air conditioner claim that I would have won in any American court but you said it "wasn't maintained so it didn't qualify"

9 years ago

check_circle

Verified Customer

star star star star star

You deliver your job very well Houston, TX

Excellent service and very reliable and trust worthy

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

LisaMarie Baltimore, MD

I pay my monthly premium & whenever something is wrong with my ac I pay the service fee, but most of the issues are not covered under the warranty.

9 years ago

check_circle

Verified Customer

star star star star star_border

Jonathan Mesquite, TX

It has been a good value, plus their representatives have been good.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Angie Turner Acworth, GA

They do not follow through on coverage issues and they don't cover the items they claim are covered.

9 years ago

check_circle

Verified Customer

star star star star star

Joyce Pleiss Las Vegas, NV

I have had excellent response and service on all my claims

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Nelson Danville, IL

I have canceled my account, because they took a very long time to approve any and all the things I needed done.this is not a good company to have.

9 years ago

check_circle

Verified Customer

star star star star star

Lewis Tony Lakeland, FL

Two service calls that took care of the problems

9 years ago

check_circle

Verified Customer

star star star star star

Joe Liu Sugar Land, TX

Fast response and expense coverage.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Martin Curley

Their great for small inconsequential claims but if you get into anything that has the potential to be costly they bail.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

rose massey North Richland Hills, TX'

Everytime I called them about a problem, even though it was written covered in my contract, they had an excuse to not repair or replace.

9 years ago

star star star_border star_border star_border

Rene Garza Austin, TX

why do you always partially cover or deny everything... i have to appeal every claim to get you to even consider coverage... maybe a home insurance attorney is what is required to have my rights protected...

4 years ago

star star star star star_border

Jerseyjoyce Upper Marlboro, MD

Not satisfied, at this time. Choice Warranty did not cover my claim. Plumber was able to fix the problem, charging me $400.00.

4 years ago

star star star star star_border

Charlene Harrison Nashville, TN

So far everything has worked out. I have a scheduled appointment set and the customer service representative went over the plan with me.

4 years ago

star star star star star

T. Longini Chicago, IL

Effortless!! Professional!! Knowledgeable!! Efficient!! Claim filed and repair completed within 24 hours.

4 years ago

star star_border star_border star_border star_border

Ann Doennebrink Minneapolis, MN

I Choice Warranty sales makes promises that are not supported by the final policy. This bait and switch results in you attempt to submit a claim being denied coverage even though it was for something that prior to purchasing the policy was assured would be covered. I am very dissatisfied with Choice in not standing behind promises.

4 years ago

star star star star star_border

Vel murugan Columbus, IN

Though I had bad experiences in the past with choice, the recent experience is good and choice resolved the issue promptly. I'm recommend choice

4 years ago

star star star star star

Connie Manning Dayton, OH

Choice Warranty has been exceptional in assigning and getting my claims serviced and completed in a very short time!

4 years ago

star star star star star_border

Jan McVeigh Raleigh, NC

Have had positive experiences except for a few technicians trying to avoid paying or fixing a problem without even trying to contact the company.

4 years ago Edited November 21, 2022

star star_border star_border star_border star_border

steve courtney

I will rate choice home warranty after the technician has been. Last time i had a claim for my garage door opener spring I was told I was covered when the technician arrived I was told the spring was not covered under the policy and I had to pay him directly. So I will rate you after they come and look at my refrigerator.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Apr. 13th, 2022

star star star star star

Sharon Drake Fort Worth, TX

Abe was very informative about service plans available and working with me for what would be better for me cost wise.

4 years ago

star star_border star_border star_border star_border

William Holliday Charlotte, NC

Everybody LIED, when I read the contract with my attorney he stated this contract protects Choice 100% and you 0%. Choice has more loop holes protecting them than Big Business has loop holes in the IRS BS... My contract was cancelled immediately and it took a dozen phone calls to receive a cancellation confirmation...

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty invite all of our customers to review their coverage.

Apr. 13th, 2022

star star star star star_border

YamaBlonde Corvallis, OR

Appears to be the best option for me. However, the pushy hard sell was very unwelcome. It almost caused me to hang up and go elsewhere.

4 years ago

star star star star star

Faye Dunaway Detroit, MI

They got me a nice plumber who fixed our leak. Thank you Choice Home Warranty an Clive Stephens Plumbing.

4 years ago

star star star star star

Anant Panwalkar Nashua, NH

Very prompt, high quality service. sometimes it takes time to schedule service but its understandable.

4 years ago

star star star_border star_border star_border

Donald Wetzler Schertz, TX

Choice Home Warranty stated in their booklet that they coveted water Heaters. however when I submitted a claim for my leaking water heater it was denied saying it was a storage tank and that it was not covered!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022