Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Ken

They have just Mediocre customer service & their phone CSR's promise things that don't happen!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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Keith Snyder

Easy to work with and didn't pressure a sale.

7 years ago

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Helen

great customer service super fast appointment times

7 years ago

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Lilly Fine

Everything was done in a very Timely manner

7 years ago

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Linda Lovejoy

They have responded timely and satisfactorily

7 years ago

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Verified Customer

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george gamboa

great service and timely appointments. Very nice!!!!!

7 years ago

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Garen Eggleston

The Price is right and have nor had to use them yet

7 years ago

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G. Davis

Good customer service when deciding to use their service.

7 years ago

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Fredrick Tally

I had two warranty issues, they denied both claims saying not covered by the company. The company has a terrible record of fulfilling their claims.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Verified Customer

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Carmen Peterson

After many quotes your rep was most helpful

7 years ago

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Alibhatti

Excellent customer service and worth to pay

7 years ago

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Lynn Walker

They send someone next day after phone call

7 years ago

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Kay Edwards

always do me right! great follow up. Great follow up

7 years ago

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Kathy Willox

Very pleased with how our claim was handled

7 years ago

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Janes

Too many NOT covered areas. There are things I can not do and need a professional

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 19th, 2019

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Verified Customer

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Harris Mcintyre

because they helped when i needed it VERYKNOWEDGEABLE

7 years ago

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Greg l franciscus

Work done as agreed. Done in a timely manner.

7 years ago

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George Harris

Haven't officially started yet. Will begin in three more days no

7 years ago

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William Lang

Denied a claim and would not listen to an explanation of the all the facts surrounding the issue

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 22nd, 2019

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Verified Customer

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Rebekah Ghazy

They respond quickly and have a great way to follow up on requests.

7 years ago

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Michael Hoover

Were courteous and workedwith me on setting up my warranty

7 years ago

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George Peoria, AZ

Choice Home Warranty is a scam. They say they come out for most things, but they basically cover nothing. It is very misleading.

7 years ago

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Verified Customer

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Edith

Quick service and repairs friendly repairman

7 years ago

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Candice

There aren't any local technicians that want to work with them. One company even stated they have a pending lawsuit against them.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Verified Customer

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Barbara Schneider

Quick, professional, no hassle response.

7 years ago

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Dorothy Raz North Charleston, SC

Very pleased with service they have provided, & time work arranged

7 years ago

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Carolyn R Jones

Their promptness in alleviating the problem.

7 years ago

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Bruce Lebish

They are quick to respond and great customer service.

7 years ago

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Verified Customer

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Bouthyna Maumee, OH

Very good service, worked well to accommodate my needs.

7 years ago

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David Stewart San Antonio, TX

I cancelled this service. I tried to file claim and they said too soon to file.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Diane Paduano Staten Island, NY

Only tried once and I wasn''t covered. Had to pay $60 fee for nothing.

7 years ago

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Elaine Elkton, FL

Over two weeks ago I called for the first time. I had a leak and a clogged drain. I'm still waiting for them to find someone.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Cynthia Lubbock, TX

So far they've been great. They answered all my questions when they signed me up.

7 years ago

Reply from Choice Home Warranty

Thank you for joining the CHW family we value your business!

Aug. 7th, 2019

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Verified Customer

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Willie

I'm a fairly new customer but I like the value and they seem pretty courteous.

7 years ago

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Daryl Moss Point, MS

Did not stand behind what they warrant. They want me to pay a monthly service charge but then I still end up paying out of pocket.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Cheryl

Someone told me they would cover all my appliances or replace them and I wouldn’t give them very high marks right now on that.

7 years ago Edited January 3, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Verified Customer

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Sai Naveen Lingam Parker, CO

Go my AC fixed in 24hrs or raising the request

8 years ago

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Sherri Vienna, VA

Little hard to contact. I had to call many times to finally speak with someone.

8 years ago

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James Galesburg, IL

I have only had one service call, but got immediate help.

8 years ago

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Rudolph Ebeling Plainview, TX

I have had no complaints, and every one has been nice.

8 years ago

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Loren D Mitvjell Helotes, TX

I did not receive correct warranty contract that I paid for.

8 years ago

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Verified Customer

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Connie Jarrett Fort Mill, SC

FYI, I cancelled this contract. Never used it. Rating is because they still have not refunded the $294 they charged me on June 29th.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Kristen Gilbert, AZ

Fast service and very easy to file a claim.

8 years ago

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K W

Easy to sign up, checked them on line via consumer website

8 years ago

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Rajesh Patel

very responsive and ensured that A/c problem is fixed..

8 years ago

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Steve Snellville, GA

Prompt response. Arrived on time. Free estimate.

8 years ago

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Jody Port Orange, FL

The person I was dealing with was friendly and informative.

8 years ago

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Amanda Gilbert, WV

Great service ,easy to setup! Fast service

8 years ago

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Holly Odell New Hope, PA

good customer service; good rates and coverage

8 years ago

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Verified Customer

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Aurpon bhattacharya El Paso, TX

Great responsiveness on sales. Haven't used them yet.

8 years ago