Name: Choice Home Warranty
Rating: 3.8

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William Goad Charleston, SC

Have a sink leak requiring removal of a cabinet to stop the leak, and apparently through the contractor, CHW has declined to commit. I've paid for a plumber and have no positive outcome. I can't honestly recommend CHW after my first claim with this company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 19th, 2021

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Amber Hudson Ellicott City, MD

We are so thankful for this plan. The advanced plan covered our HVAC unit replacement almost completely.

4 years ago

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Darlene Wilson Melrose Park, IL

I am very dissatisfied with Choice Home warranty. Every time something goes wrong in my house and I submit a claim they deny. I pay money every month for a service that dont take care of there customers. And after talking to other people who had CHW they said that's why they cancelled the service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Nov. 18th, 2021

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ROBIN Dimick Port Richey, FL

I was happy with the quickness they came to evaluate the problem however I am very UNHappy with the length of time it takes to get reimbursed. I cannot wait up to 30 days to replace my refrigerator

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 18th, 2021

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Dana Rivas Chicago, IL

I like that when I call I know ot will a be fixed or b replaced for only the fee of the service call

4 years ago

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Melvin Bush Anniston, AL

The customer service was fantastic!!! Great rates, and everything we needed in a home warranty package.!!!!

4 years ago

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Marguerite Smith City of Saint Peters, MO

The plumber was very pleasant and knowledgeable. Plus he completed the job effectively and efficiently!

4 years ago

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samantha metelus Jonesboro, GA

Amazing rep, he went above and beyond to ensure I had a great deal and explained everything professionally

4 years ago

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Richard Hulsman Dayton, OH

Technician kept us up to date on arrival estimate. Worked quickly and efficiently. Corrected our issue.

4 years ago

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Robin Zeplin Lee's Summit, MO

It’s been great. I loved my technician. He was very professional and we also had some great conversations.

4 years ago

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CHARLES DANIEL Bradenton, FL

GOING TO EMAIL TO SCHEDULE AN APPOINTMENT IS VERY CONVENIENT AND A QUICK RESPONSE FOR AN APPOINTMENT.

4 years ago

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Kim Swift Hattiesburg, MS

Not sure yet - brand new customer. Justin was real nice and explained the services you offer - very knowledgeable.

4 years ago

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Richard Commoroto Philadelphia, PA

The technician Chris was great,found the problem ,fixed it and was done in no time at all. Best $45 I ever spent!

4 years ago

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Kelvin Goodwin Atlanta, GA

Took over a week to get a contractor to me for a leak. They referred me to companies no longer in business and others with no openings for weeks. Once they finally got someone to me they denied the claim stating the entire line would need to be replaced. I had another plumber come the next day and repair it for less than 150.00.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Laurrie Campbell Jacksonville, FL

Responds in a timely manner. Took care of my issue and saved me lots of money. I’m a happy client!

4 years ago

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justin gervasio Bridgewater, NJ

It’s taking longer than I expected to get someone to service my microwave. It’s going to be nearly a month before it’s working again not very convenient.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Judi Yale Fort Worth, TX

I had a very polite and knowledgeable young man to fix my water heater! Definitely will use again if I need to !

4 years ago

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Dr. Gwyndolan Swain Kannapolis, NC

Very detailed oriented and gave a clear and concise explanation of the problem. Also made recommendations.

4 years ago

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Holly Smith Chandler, AZ

Poor explanation of coverages- sales person did not cover certain aspects of additional roof coverage. When I filed an appeal to get an exception, the staff was extremely rude. I would never recommend this warranty company to anyone

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Jack Darien, CT

Easy to get quote. Appropriate discounts applied to get best rate available. All done in 10 minutes!

5 years ago

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Sandra Bobango Chino Valley, AZ

I reported a noise in the wall behind the toilet and damage being done to the wall; the appt was set up a week later as the water damage continues. By this time the water has seeped into the adjoining bedroom closet and has caused the floor to buckle. I called Blue Plumbing and they came out on 10.23.21 and fixed the problem.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Wayne Metcalfe St. George, UT

Really like being able to submit a claim on line! No waiting for an agent to respond! Great service!

5 years ago

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Joe Fernandez Kingwood, TX

Some vendors are great, some not. Its always a tossup. Choice customer service is ok. Sometimes good and responsive and sometimes not.

5 years ago

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Xavier Hastings Longview, TX

There’s some things that did not cover on my HVAC unit but they came through for my washer machine issue!

5 years ago

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Amy Stuffle Fernandina Beach, FL

So far excellent professional service. Researching a part to fix my DW. Can’t wait for the next step. Thank you.

5 years ago

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Steve Wilcomb Phoenix, AZ

Very prompt and easy to use. However, the offered settlement amount to replace my dishwasher was too low to find a replacement.

5 years ago

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Robi Simeoli Mansfield, TX

Put my request in Sunday afternoon, got an appointment for Monday. Service man had it fixed in about 30 minutes.

5 years ago

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james pringle Seneca, SC

My problems were handled quickly—even though the service people were a little late getting here ,they handled everything and got it fixed!

5 years ago

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Tony Nassar

They do a terrible job. they couldn't fix my cooktop then won't give enough money to replace it especially if you have a high end item. They say they only pay wholesale price however you can not buy one for wholesale price. They claim they are the best but actually they are the worst. DO NOT DO BUSINESS WITH THIS COMPANY.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Stan Queens, NY

The technician who came to fix our garage door opener was very knowledgeable. He works skillfully and very neatly.

5 years ago

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Robert Lawrenceville, GA

Quick to get a capable technician to my home for diagnosis and in my available time. 😊I was asked to provide a review before our business was completed .😒

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Darrel Vinklarek Bastrop, TX

If they get someone out to work on an item let usually takes 2 to 3 weeks. We agreed to hire someone ourselves to be reimbursed. The company sent in all paperwork, but Choice refused to reimburse us, and we paid for repairs ourselves. In simple terms we were cheated. Still waiting on our tub to be fixed it’s been about 3 weeks.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Michael Baranski Henderson, NV

It was very good. I got an appointment very quickly after I called and filed the claim. Very satisfied!

5 years ago

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MarcyW Baton Rouge, LA

When a covered problem developers, ease of filing a claim online and quick response time is a blessing!

5 years ago

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William Schiffmacher Los Angeles, CA

Good response time. Easy to reach. Surprised at the things that are not covered. Guess I didn’t read all the fine print. But overall happy to have some peace of mind.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Deanna Masters Delray Beach, FL

I filed one claim for my dishwasher which wouldn’t close anymore but the claim was denied citing it was not due to normal wear and tear. It is a dishwasher that you open and close all the time - how is it not normal wear and tear. I didn’t break the latch. I will not be renewing and will never recommend this company to anyone.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Scott Moran Bullhead City, AZ

Horrible company!!! Sometimes it takes months or weeks to get someone out. Or you sent out 3 technicians before one can fix it. One time technician came out look at the problem took my money and never came back. I ended up fixing that problem myself. Absolutely cannot recommend this company!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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Dewey Ray Horman Rio Rancho, NM

The sales man took the time to answer all my questions and took the time to explain the coverage very well

5 years ago

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Queen Smyrna, GA

Every time I call for service it's a fight to get something repaired. It's never a fix on spot they always have to report it and then Tech comes back one Choice Home Warranty have approved. I have another warranty company who always fix on the spot and I have never had any major issues, I am going to switch.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 11th, 2021

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Tim Houston, TX

Generally pretty bad service 1. First call out to deal with a water heater that the pilot light is not staying on. Claim denied and won’t fix it 2. Electrical problem. That was a good experience. Came and fix the problem 3. Dishwasher issue: technician did not turn up

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with some of the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 7th, 2021

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Monica Caillet Humble, TX

Always responsive. Technicians are scheduled promptly. If there is an issue, Choice will handle it immediately.

5 years ago

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Cheryl Kunkler Akron, OH

Easy to place a call for repair online. Promptly responded and an appointment was scheduled within 2 hours.

5 years ago

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Nicole Wolfe

I was having trouble with my garbage disposal and a tech was at house within 72 hours and had it fixed. Thank you!

5 years ago

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Jacqueline Daughtry Washington, DC

The representative from Choice repaired my Clothes Dryer. He was thorough and comopleted the job with vigor.

5 years ago

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John Howren North Myrtle Beach, SC

After making the appointment they follow up every step of the way. Very thorough. One of the best in the business.

5 years ago

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Robert Summers Charlotte, NC

The service technician that was sent out was the wrong type for the job. He was nice and professional but in the wrong field to help.

5 years ago

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Mike Carlile Tucson, AZ

I waited over a week for a tech to show up. Now I've got to wait 30 days for a voucher. I could never call that much of a service. It is a good thing that I'm a widower. Had to wonder what the average family of 4 would've done!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 27th, 2021

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PapaK Chicago, IL

Always quick and friendly with your claim. So far, top notch service technicians that knew what to do. Very pleased!

5 years ago

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Gerald Kittrell Cleveland, TX

Choice sent a repairman to my home to repair my AC,He said the unit was unrepairable due to large leak in attic. Choice would not pay because the was some rust on the unit.Choice had another co. here 2mts ago who charged the unit & said the unit was in good shape. Jerry K

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 27th, 2021

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Srinivasulu Nadella Washington, DC

Worst company to buy/use the warranty. I am using this company warranty for more than 1 year but they always rejecting my claims (total 3) by looking for exceptions even though these are not excluded in the warranty. Totally lost the confidence on this company. Waste of money and time with these guys.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 27th, 2021