Name: Choice Home Warranty
Rating: 3.8

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Sandy Teachout

So far my experiences with Choice HW have been nothing but unpleasant. They have been to my rental twice for a leak in the refrigeration system. Each time they have tried to sell me a new air cond . I called my contractor and each time it has been a clogged condensation pipe. So far I'm so sorry I am stuck with your company for 3 years each on two of my properties.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Sandra Cush Simpsonville, SC

We were very unhappy with Choice Home Warranty. The plan says it covers hot water heaters but we learned that in the small print that it doesn't include the tank. So basically hot water heaters are not covered. Instead of telling us this upfront when we called and told them the tank was leaking. We paid the sixty dollars for the plumber to come out and tell us we were covered and he would put in the claim. About 2 days later the claim was denied. Took almost a week without hot water to get a new tank and get it installed.... and more than $2000.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 20th, 2018

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Jes San Antonio, TX

Quick response to my electrical needs. Contacted Choice Home Warranty & repairman was sent. I was completely satisfied with work done at home.

8 years ago

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Shelley Miller Southaven, MS

When I was sold this policy I was lied to & told that if a covered item, in this case 2 Ceiling Fans, wasn't able to be repaired it would be place with a comparable type product. Imagine my surprise when I was told that I was entitled to only "Builder Grade" ceiling fans and that I was being sent $140 for BOTH FANS! This is beyond unacceptable; just WHERE do "builders" buy fans that cost only $70? I cannot believe that a company as well known as CHW get away with these kind of practices and in my opinion are "comparable" to Scam Artists.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 18th, 2018

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Preston Jones Raleigh, NC

Great choice of technician. They came before scheduled service, which was great due to the fact that it was for the air conditioning.

8 years ago

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Bill Monroe, NC

AC went out. Assignment to a service tech was quick. Tech showed up within specified time frame and had unit fixed same day. Great Service.

8 years ago

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ST Bridgeville, PA

I was assigned a tech to come out 2 weeks after the ticket went through again. I had it repaired once, thought it was fine and working. A few hours later, the washer went out again. They are saying no one is able to come for two weeks. If I choose to, I can contact someone who has to call them and get authorization then can come to my house. I have to pay the tech then the company will pay me back. They don't want to do their job so they are having the customer do their job for them.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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Laurie F Smith Springfield, MA

Bad experience. Representative hung up on me while I was asking question. Handicapped and not given common courtesy. When I called back another one hung-up when I was trying to talk and get a understanding. Talking fast to make a sale. One way does not fit all situations. They need to be trained to work with all people.

8 years ago

Reply from Choice Home Warranty

Dear Laurie Smith,

Thank you for feedback. For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Regards,
CHW

Jul. 13th, 2018

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Martin Langer

The appointment was arranged quickly and the technician showed up as scheduled and completed the repairs in a professional manner.

8 years ago

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Michelle Lomazoff Highlands, TX

i have had a hard time getting quick repair. not quick service call, but the follow through is not good on calls that i have made with exception of one. I don't need you often, and the monthly payment is not cheap. i don't feel like the return on my investment is good at all.

8 years ago

Reply from Choice Home Warranty

Dear Michelle Lomazoff,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 13th, 2018

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Richard & Judita Poutra Houston, TX

I think they could have been faster to have a technician come out to work on my AC, but the company they sent did a good job getting it back up again.

8 years ago

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Kristina Deitz Forney, TX

Do NOT waste your money. I've been with them for a year now and the compressor blew on our a/c unit in the middle of summer in Texas. They're saying it wasn't normal wear and tear so they are refusing to cover it. Every A/C technician that has come through our house in the last couple days has said they are really bad about not covering customers' claims. They sent me out a cheap a/c repair man who was shady and trying to sell me stuff without going through the home warranty. Save your money for a better home warranty where they won't rip you off.

8 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocates will look further into this for you and will be contacting you shortly to address your needs.
Regards,
Choice Home Warranty

Jul. 11th, 2019

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Mrs Davis Charlotte, NC

My air went out and CHW worked diligently to get a tech out in a timely manner...Thanks !....overall those involved was great!!@

8 years ago

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Robert Falkowski Spring Hill, FL

I would probably not bother wasting time and money on this company. The salesperson will tout no inspection necessary. Will tell you if the home or units are not new, that that is exactly the reason to obtain The Choice Home warranty, “as nothing lasts forever” But should the need arise they will use the exact reason why you purchased the warranty to deny you claim. Not worth cost frustration and anger you will experience

8 years ago

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jackie Duncanville, TX

so far I can not complain about the service that I have received. Service fee is appropriate for each claim. Customer service was helpful in my getting the service started.

8 years ago

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Lisa Guerra Phoenix, AZ

I wish I could give this company less than a rating of zero. If you need a home warranty, keep looking and don't pick Choice. I am an honest person who bought this home warranty as an extra level of added protection. I had been with Choice for 4 year and had no claims. Recently, I had two minor issues. Dealing with Choice to help with the issues was near impossible. I hope no one else has to deal with this too. This company will use EVERYTHING to get out of paying your claim.

8 years ago

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Dr. Adam C. Wright Houston, TX

Horrible company who could care less about its customers. Shady, shady business practices. Deny every claim even AFTER it’s been meticulously explained to the rep at the time it’s posted. Rude and adversarial to customers when confronted about such practices. All these “positive reviews “ online are clearly fraud. BEWARE!! Can not wait until my contract with them expires next spring. WORTHLESS POLICY....

8 years ago

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JUDY CAMPBELL Taylors, SC

we have used them a couple of times, and the repairs were done. I just do not like the fact you do not cover a lot of things that can go wrong in a home. for example a pre existing problem. That should be included.

8 years ago

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Robert Hesser Broomfield, CO

Customer service rep. Was informative but to pushy trying to upsell me on something I am trying for the first time. Very aggressive and a bit rude when I wouldn’t sign up for 3 year program.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Mar. 31st, 2020

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Dennis Biega Freedom, PA

We have a dryer that’s not working the timer is not working the service man had to wait for your people to approve it it’s been almost a week since the service man was here why this not his fault it’s yours

8 years ago

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Alesia D Choice Antioch, TN

Instead of $60. it end up costing me $340. to use my plan, I was treated very dishonestly and unfair because I keep all my service receipts for what I was told I didn't do in preventative maintenence. But because they were looking for default, no one was interested in seeing them or speaking to me further 😔 scared to call again but sadly my plan was paid up front for the year.

8 years ago

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Nancy Jimenez Rio Rancho, NM

I placed a claim with this company for a stand alone freezer on June 14,2018. The freezer needed to be replaced so they sent me a notification they would mail a check for less than half of what it is going to cost to replace it. I wasn't happy with their service so I decided to call today and cancel my warranty and go back to First American. I was told the check would not be issued if I cancelled so I am going to have to pay for another month to receive what I already paid for. Horrible company!!!!!

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 26th, 2019

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michael steets West Palm Beach, FL

The salesman on the phone told me that if something can't be fixed it will be replaced. Not some dollar amount given to me but a full replacement of the item. Then when I read the contract it said that Choice Home Warranty has the option to give me cash instead and that amount can be what it would cost them after their discount. He lied to me and I need a better answe or I will cancel.

8 years ago

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Sharon Hequembourg Ballwin, MO

I am in the middle of my second claim with CHW. I will NOT be renewing my contract. It has not given me the peace of mind I paid for. The first repair (11 year old stove) was denied, and they wanted to give me $350 for the COST? of replacement (stove cost $2,000 when it was purchased). I am waiting for them to approve a simple washing machine repair (4 yr old machine.) They deny receiving paperwork from technician, even tho technician sent it 2 days ago. Horrible!

8 years ago

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Naeem Waldorf, MD

I have no idea why you would send me a review and my air conditioning is still not working. My air conditioner broke almost 2 weeks ago. My house temperature is around 85 degrees. I had to go buy multiple window and try to cool down my house. I am getting reimbursed for anything. There have been numerous no shows and 30 min wait phone calls to get through. I am not happy.

8 years ago

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Beverly A Bell Denver, CO

I called to ask questions about a home warranty and a representative by the name of Jack answered the phone and I was questioning plumbing coverage. He advised me that plumbing was not covered and asked would I be interested in appliance coverage and I told him no and before I could say anything else he hung up on me. I called back to make a complaint with a supervisor and was transferred to a recording. Not a very good customer service staff!

8 years ago

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Dee Chisolm Hampton, VA

Jason was so helpful and well versed in what warrant and price would fit my needs and budget. He is and outstanding agent!

8 years ago

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Deborah Kraemer Roseville, MI

I felt a little pressured when inquiring about the warranty and did sign up. Hope nothing fails the month i have to wait. Hopefully i get good service when i need it

8 years ago

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Kevin Chesapeake, VA

I should have read the fine print, a/c coil went bad so I thought I would be covered. The contract stated coil will not be covered due to rust or corrosion. How else will a coil fail other than rust or corrosion? Save your money and fund your own repairs. Would not deal with this company again, fortunately I only have a 1 year policy. I think you would have better odds of me coming out to repair your appliances than you would choice home warranty. Buyers beware!!!!!

8 years ago

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Pam Dyckman Grove City, OH

Very very disappointed in the service from choice warranty. Roy came Saturday to fix our AC. He was very cordial and fix the problem. However, we ended up paying him $225.00 because he had to get permission from Choice Warrsnty to replace the part. He emailed and called. After 45min he received no answer. Come to find out, you have no one on the phones on the weekend. What is the point of having technicians come out on weekends if they can’t get the okay to repair the AC.

8 years ago

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V Pinson Henderson, NV

The repair person arrived as scheduled and my garbage disposal was replaced promptly. Very satisfied with the service. V Pinson June 16, 2018

8 years ago

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Mike Donnelly Phoenix, AZ

Horrible customer service! I was told repeatedly for a week that they had authorized payment to fix my AC and they reneged on their promise and said they will send a check, their wholesale cost of a part, for me to buy a part to fix my AC. They kept stringing me along for a week and I still have a broken AC unit (in Tucson, 100+ degrees). Choice Home Warranty LIES, CHEATS ,STEALS, and laughs all the way to the bank with your money! Do not but a warranty from them, you will get screwed!

8 years ago

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S habe Wentzville, MO

They are great when selling you the contract but their customer service closes at 5pm eastern and they make you wait in hold for 45 minutes. Their technicians are not reliable and they want to give u pennies on the $ to do a replacement. Ridiculous!

8 years ago

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Charles Smith Port Neches, TX

Cannot reach you you by phone. do it own computer, then told have to call. If it's not covered, just say so. Dont' make me wait 20 minutes to find out it is not covered. That absurb.

8 years ago

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JOHN rOLAN Porum, OK

my clothes dryer when down. i called on Sat. service provider contacted on Monday, came and fixed the dryer on wed. sure hope for a faster response if it was my refrigerator or air conditioner.

8 years ago

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desmond Murphy Missouri City, TX

The professionalism of Choice home warranty representative Albert H. was impressive. He was efficient, accurate and knowledgeable.

8 years ago

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David Westmoreland New Iberia, LA

Been paying these people for over 4 years. AC evaporator coils leaking. They said not covered because caused by rust and corrosion. Asked who told them that. They had no answer. Asked if leaks in evap coils are covered. They said yes. In the same breath I was told this type of leak can only be caused by rust and corrosion which is not covered. Refused to provide me with claim form submitted to them by service provider. I would suggest you save $50 a month to cover home repairs. Do not use Choice.

8 years ago

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Aaron Patterson Arlington, TX

My AC was not working and they had a really great man out to assist us in getting it fixed in under 12 hours!! Very glad that we chose CHOICE!!

8 years ago

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Marion Spencer Hermitage, TN

A/C unit went out. We filled a claim and didn't get a timely response. When a technician was located and scheduled I called to confirm the appointment. He told me he wasn't coming as he hadn't been paid for previous jobs from the warranty company. I have to call a repairman my self to get it fixed. After stating they would reimburse me they told me the amount and then sent a email with a amount significantly less. The service is poor and unreliable. Choice is a bad choice for doing business with.

8 years ago

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Dianne Mcgreevy Sugar Land, TX

very knowledgeable, quality service. great follow up. Problem solved. thorough testing of problem to make sure it was working properly

8 years ago

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Kiah Mah Stephenson, VA

Have just purchased the warranty so not too familiar with the process yet. However, Jimmy was the agent who sold me the warranty and was very helpful!

8 years ago

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JOSH REEVES Birmingham, AL

THIS IS A RIP OFF! THE TECHNICIANS THEY SEND OUT TELL ME THAT! CURRENT CLAIM HAS SOMEONE COMING OUT SIX DAYS AFTER CLAIM TO FIX AN AIR CONDITIONER UNIT!!! ALWAYS HAVE TO WAIT ON HOLD FOR ANY HELP AND THEY SEND OUT A BLANKET EMAIL THRU REGION FOR ANYONE TO DO THE WORK AT THE VERY LOWEST COST! I HAVE CONTACTED PREVIOUS SERVICE TECHNICIANS TO COME BACK THEY HAVE ALL STOPPED WORKING FOR CHOICE HOME WARRANTY !! TOLD WHEN I PURCHASED THIS POLICY I COULD USE MY CHOICE OF REPAIR COMPANIES, NOT THE CASE THEY DO NOT PAY THEM!

8 years ago

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Anna Bigi Greensburg, PA

I have had a terrible experience with this warranty company. They feed you a line of bull when they are trying to get you to sign up and then it’s the complete opposite when you need to report something and then they say didn’t you read the fine print. I took 4 different days off work to be home for my scheduled appointment just to have no one show up.

8 years ago

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renee boehnen Fort Worth, TX

this is the worst company!!!!! the customer service has been horrible! they sent out a terrible tech who even forgot to submit paperwork. Then they deny my claim because I havnt maintained my unit! I have proof that I maintained it but I will have to submit that and wait even longer. I told them it was working fine when I took out the contract and had proof they called me a liar . When I ask about canceling the policy they want to keep $100 for admin fees.

8 years ago

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Luis Krystal Henderson, NV

I have 11 contracts, every time I have a claim, I have to negotiate for service payments, is like they DON’T WANT TO PAY. I do not consider Choice Service Warranty Company. At the end of the term I WILL NOT RENEW!!!!! By the way, the service companies alway want to up sell. VERY DISPLEASED!!!!

8 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

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Todd Fogelberg Brentwood, TN

This company is a scam. Do NOT give them a $1 of your money. They will not honor any claim and always have some excuse to not pay. They have already denied two with me that clearly were covered under their own contract they provided to me. All tech's warned me when they arrived that this warranty co. would just deny any claim. Not much you can do about it and they know it. they need to be put out of business.

8 years ago

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Michael Day McCordsville, IN

Choice decided to replace, not repair. Great except that they are "no longer" in the business of replacing and will send you a check based not on the features, capacity, and efficiency of the appliance as stated in the contract, but the age at their discretion . And then you have to wait 30 days for that said check to be processed, not mailed. That's just one claim. It's been over 30 days for another and their response is parts are on order and talk to the technician and the technician says talk to Choice. Still waiting for a call from a "Director".

8 years ago

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Paulette Robinson

The calls were just annoying they just keep calling until you answer it was not my first choice to go with them because all the calls I’m still not sure how good there service will be.

8 years ago

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Calvin Brown Washington, NC

TOP JOB, DAVIS APPLIANCE OF GREENVILLE WAS HERE EARLIER THAN THE SCHEDULED WED MORN APPT ON TUES, AND REPAIRS WERE COMPLETED, THANKS.

8 years ago Edited January 3, 2024

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Sudhakar Troy, MI

Not happy with your service. Only positive is your price. You have unqualified and unreliable contractors and find issues not to fix appliances. Like rust. All appliances rust at some point. Excluding rust is not a good business practice.

8 years ago