Name: Choice Home Warranty
Rating: 3.8

star star star star star_border

John Evans Phoenix, AZ

I guess in some ways when I put in a request, a company is scheduled really quick, like the next morning or midday, and I should be impressed. Fact is though, people work, have jobs and it'd be nice to coordinate tech times. I have liked the techs that have come out so far, no regret there so far. But when I have to be at work at 630am, leave for work at 515am and tech is scheduled to be here at 7am, after I just received email night before at 8pm??? I'm on the hook for contacting them when I hopefully get a break at my job, hoping they're not at the house already etc etc.

4 years ago

star star star star star_border

Joseph Allen Castle Rock, CO

I've had my dryer repaired twice in the last year for similar problems. The first part that had been replaced is what went defective again. I had issues with my outside faucet leaking. They told me they don't cover things outside of the house yet they'll cover my air conditioner which sits outside the house. I had to pay going plumber rates to get my faucet replaced even though the warranty is supposed to cover plumbing. What they are willing to cover only cost me the $85 copay and the service has been pretty prompt.

4 years ago

star star star star star

Jerry Closter, NJ

Had plugged kitchen sink drain. Filed claim. Appointment was scheduled 7 days from then. Fiore plumbing is contractor. We were able to get perri in two days. Fiore did call with earlier appointment same day perri was here. Fiore did the right thing.

4 years ago

star star star star star

Vicente Cafe_algusto Buckeye, AZ

We love our home but is an older house and from time to time things do break. Home warranty has been there for us in the hot summer months when the ac stop working, or when the oven was not working. They’re quick to respond and having a simple fee for any service makes it affordable to maintain your home.

4 years ago

star star star star star

Timotheos

Recent visit by one of your Sears reps, Donald W., was an incredibly helpful, educational and all around information experience! He quickly resolved the issue we were having with our oven- and all is back to normal as a result of his direct efforts. He should be commended for such a job well done.

4 years ago

star star star star star

Carol Marie Ruscin Hot Springs, AR

I filed my claim online and it was handled within 4 hours and even with challenges of finding and electrician I am very statisfied with their service Lane Electric worked with me and my work schedule to get the repair done and he was so knowledgeable and friendly I will continue to use Choice home warrant for my repairs

4 years ago

star star star star star

CONSTANCE OHLIN Pompano Beach, FL

what i like....great technicians....very knowledgeable and friendly..... the website is also very good.....BUT....very difficult to communicate with CHOICE customer service people on the phone......they do not understand english very well.....and it is frustrating.....

4 years ago

star star star star star

Mike T Fort Lauderdale, FL

After encountering a few bumps in the road, I was able to speak to a manager name Reno. This employee knew his stuff. But most importantly, he knows customer service and the way the customer should be treated. If only we had more of him around.

4 years ago

star star star star star

Turner,Williams Gail New Bedford, MA

My service man was cordial and ProfessionalAnd knowledgeable. He was able to identify the problem immediately and took care of it in a manner of minutes identify the problem immediately lay and corrected in corrected in a matter of minutes

4 years ago

star star star star star

Dave Booth Dayton, OH

AJ H was the rep I had the pleasure of speaking with. AJ was clear, patient, polite, friendly, and made me feel good about the VIP Rate Lock plan offered to us. So, we signed up! I feel great about the peace of mind that this plan will offer to us in the years to come.

4 years ago

star star star star star

Naomi Stewart Reynoldsburg, OH

The tech was friendly and professional. He was very knowledgeable and diagnose the problem right away, he told me it was the water pump which explained why my dishes weren’t getting clean in my dishwasher. He is the serviceman I would always want when I have a problem with my appliances. I give him (10)**********stars

4 years ago

star star star star star

Katherin Wilson Roselle, NJ

I had an excellent experience. The technician was very professional and courteous. He made little mess and cleaned up what little he made. The only problem that I have is that I have not received a receipt for my copayment.

4 years ago

star star star star star_border

Mary Clark West Orange, NJ

Overall, I have had good experiences with CHW. It's good to know that when I need something repaired or fixed I can immediately go to CHW. The technicians sent are customer friendly and professional. My only concern is that there needs to be better communication between customer and CHW and the companies they use when a problem arises that changes scheduled appointments.

4 years ago

star star star star star

Antonio Dallas, TX

James Very positive experience with limitless plumbing. James was punctual, helpful, saw the problem from different angles and fixed the issue. Our weekend pain and stress is gone. It did take him 30 minutes to come in, assess the problem and perform. Fully recommended

4 years ago

star star star star star

Eva M Houston, TX

We have Choice Home Warranty coverage on 3 homes currently. Choice is a reasonably priced home warranty company. They repair or replace as per the contract purchased. Repair techs referred are always on time, professional, knowledgeable and help to keep us safe. We would highly recommend them if you were in the market.

4 years ago

star star star star star

Cyndie Verdugo Ontario, CA

I bought the program with Amex Program Fee. Abraham H was exceptionally respectful and explained in detail everything I asked about the program. I believe that Choice Home Warranty is #1 due to Customer Service of people like Abraham. Thank you so much Abraham and Choice Home Warranty!

4 years ago

star star star star star

Carlos Duarte Miami, FL

The best warranty company I have ever had . They are fast, very polite and believe when I tell you they don’t play the blaming game. They have always worked with me. I would recommend them 100%. And I say this because in the pass I have other warranty companies that always try to find excuses not to do the job .

4 years ago

star star star star star

BRBAL Zebulon, GA

Choice Warranty has allowed me to find a Technician when & If they do not have someone in my area which is a big plus. And the Technicians they have sent have been prompt and courteous. They Also provided a gift card at Lowes to help replace a washer that could not be fixed!

4 years ago

star star star star star

Ronald Feinman Boca Raton, FL

My experience with Choice Home Warranty was exceptional, as I was able to have the problem with my dishwasher resolved promptly and efficiently in a short period of time! The communication was wonderful, and I highly recommend Choice Home Warranty to anyone looking for a company which provides prompt, professional and timely response!

4 years ago

star star star star star

Doug Ponca City, OK

Overall enrollment process was very good and painless. So far I am much more impressed with Choice than the company I had for several years. If I have the need to use this policy in the future I will be able to give a more complete review.

4 years ago

star star star star star

Michael Platt Las Vegas, NV

Called Monday AM, appointment Wednesday at 1:00. Plumber arrived at 12:55. He was done at 1:45. Allfixed and explained to my satisfaction. Thanks CHS for the timely response, as it one of my kitchen sinks with the problem.

4 years ago

star star star star_border star_border

Sally Seabert Fernandina Beach, FL

You had sent SEars in the past, and he was the absolute worst person in the world... Scheduling MONTHS OUT FOR REPAIR.... then calling on the day he was supposed to come, and canceling. THEN he did it again!!!! after 3 months, I got you to send out someone else and you charged me for another service call...only to find out that it still didn't work. After 5 months the determination was done to chuck it... and you offered me $1081 to replace a unit that was $2700 18 years ago and now $3700. DO YOU REALLY THINK THAT IS JUSTICE??? i SURELY DONT'. This time,you sent out the same SEARS employee and he was great. Followed up and called....so far. The job isn't done. AND you have authorized a $500+ repair on a $1000 machine. something isn't Kosher here.? I don't understand the logic. I just hope it gets repaired. We'll see... I'll come back later with an honest evaluation. Everything is breaking this year.... so I'm hoping you don't cut me off at some point, as I have about 3 years left on my contract with you. Do you have a $$ cut off, or am I covered until my 5 years is done??

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, you are fully covered until 07/28/26.

Mar. 10th, 2022

star star star star star

Stephanie Majors Indianapolis, IN

My furnace went out I called and made a claim with Choice Home warranty, the next day they were here and on time . He had to finish the job and order a part in the next three days he came back to fix the problem . very professional thank you Hilltop plumbing and heating and cooling I really appreciate you.

4 years ago

star star star star star

Rod Durick Buffalo, NY

I called for a broken gas dryer. The tech contacted me the next day and set up an appt. He arrived at the time agreed upon, evaluated the problem, replaced the part and cleaned up after. The whole thing took 20 minutes. I was very pleased with the whole process.

4 years ago

star star star star star

Gayle Sherman Festus, MO

Was happy with the response to my questions about your product. Very courteous and patient with my questioning. Hope to have a good relationship with your company in the future if there is a need for your service in the future.

4 years ago

star star star star star

Luis Perez

I have been a customer of Choice Home Warranty for many years. It is my opinion that they are the best Home Warranty business that services my area. They are fast, honest, and very affordable. I would highly recommend them.

4 years ago

star star star star star

Elder 79

Work done by service techicans were on point. Did not take long for repairs to be fixed.

4 years ago Edited March 7, 2022

star star star star star

W Jackson

I was thoroughly satisfied with the Technician by the name of Sam that CHOICE sent to repair my dryer. He was timely, knowledgeable, friendly, and professionally. He got the job done efficiently and quickly. I HIGHLY recommend CHOICE.

4 years ago

star star star star_border star_border

Daniel Chwirut Frederick, MD

For a routine repair, the system worked well. However, when our 4-year-old dishwasher died, and two repair visits with spare parts could not fix it, CHW "offered" to replace it. Their first offer was a $246 gift card to Lowes, with which I am supposed to buy a new DW myself. The equivalent model is about $500, and installation with parts is another $200. I could not get an appointment for a telecon for 2 weeks to try and negotiate a better replacement deal. By that time, I will have been without a dishwasher for 4 weeks, after which I may be able to get a replacement, either by CHW or with whatever credit they will offer for me to buy a replacement myself. Totally unacceptable!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 8th, 2022

star star star star star

Loretta Brigham Charlotte, NC

I like that they say what they mean and do what they say. I didn't have to wait long for a response to my claim the technical was very professional, got the job done & on his way. I appreciate Real people that care about one another.

4 years ago

star star star star star

Hawkeye Bakersfield, CA

Was very displeased with our current home warranty company. Heard good things about Choice Home Warranty and signed up today. Since we just signed-up, have no comment regarding service calls. Kurt was the sales person I contacted and was excellent. He offered various options and that was greatly appreciated.

4 years ago

star star star star star

Donna Nanan St Louis, MO

A qualified technician came to my home and assessed the problems with the plumbing system then recommended repairs. He was on time, communicated clearly and submitted his report to Choice Warranty. Repairs are planned for next week.

4 years ago

star star star star star

Gail Sander Venice, FL

Water heater installed and working. Technician said that this heater an improvement from previous one. Didn't quite understand the upgrades to meet code standards but now see the cost involved. Great job by all concerned thanks CHW. Specially to my installer, giving him 5 🌟

4 years ago

star star star star star_border

Gary Desmond Littleton, CO

I wish I never subscribed to your plan, The salesman who sold me the plan said, if not repairable, I would get equivalent replacements. I have made 3 claims, was given 1/3 of equivalent replacements, basing cost on the lowest common denominator, unequivalent, footing the bill myself for the remainder. What a scam you have going on!! The Case workers fight nastily and won't budge in spite of research that show offers are horribly unequivalent.

4 years ago

star star star star star

Kim Martin Raleigh, NC

I chose Choice for my first rental property last year and used the coverage for the first time this year and it worked great. So I chose Choice again for my next two properties and called the same agent that I originally used, Charlie. He understood what I needed and made it happen. Great customer service.

4 years ago

star star star star_border star_border

Sandy Hess Las Vegas, NV

I spoke with my case manager Brittany H yesterday about "Replacing my Microwave". Replacing is the words not only she used but are the words in the email I received about my microwave. Therefore I was under the assumption that my choices were to have you guys "replace" it or take the money and buy my own. That is why I scheduled to speak with a case manager so I could understand what you were going to "replace" it with. She kept saying we are offering you the money instead of "replacing" it with any model or color that we choose. We determine the "replacement" based on capacity etc. Hence I was still thinking I had a choice of you "replacing" it with whatever you choose or me buying my own with the money you were offering. So I stated to her, "My options are to take the $191 or have you guys replace it? Will the same company replace it?" Brittany stated to me in a condescending tone, "Mama nobody is going to magically show up at your house with a microwave!" As mentioned above the entire time I thought that was an option. I don't understand why the company chooses the words "replace" in their conversations when the company will not be "replacing" it. I will be replacing my microwave. Choice warranty is only offering to give me money to help "me" replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

star star star star star

Josh David Whitmore Nashville, TN

All I can say is.....if the actual plan from Choice is as good as phone rep Nathan was, then this will be a darn good service! Nathan was "on top" of my questions, courteous, with a good sense of humor, and gave clear, concise answers to all my questions. THANKS to Choice and to Nathan.

4 years ago

star star star star star

Ronald Mitchell Beaufort, SC

I was a bit skeptical when I first purchased this home warranty but it was one of the best decisions I've made with choice home warranty, I feel bad having my third claim now but nothing I can do when things go bad!! I would recommend CHOICE HOME WARRANTY TO ANYONE BECAUSE THEY CAME THROUGH FOR ME EVERYTIME!!!

4 years ago

star star star star star_border

Tom Bayless Diamondhead, MS

The response was very quickly. Appointment established the same day for a service person to come by the next day.. The service person was prompt and friendly. He tested the room with the power issue and then checked all the brakes. I had checked the brakes the day before, but he found one that was arcing. Replaced the brake and was done within 30 minutes. Very happy with the process and results.

4 years ago

star star star star star

Adrian Havill Winter Park, FL

First call to Choice for a repair. Tech guy called and asked if he could come a day early. Why sure we said. Our ceiling (15 feet high) needed a new "ballast" and the part was in his truck. Everything better in about an hour. So Kudos to Mr. V who arrived here ten years ago from Vietnam. Gives immigration a good name.

4 years ago

star star star star_border star_border

John Manes Dayton, OH

Furnace went out Friday night/Saturday morning with the temp out side below 20 degrees. At first communication was frustrating as we were continually told it could take up to 24 hours just to get a tech assigned and when they did get one assigned it was for 3 days later. Fortunately after many calls, chat requests and emails they decided to let us use our own tech with the understanding that they would only pay their normal rates. Being the weekend the techs charge an increased rate and we had to pay an extra charge just to get a parts company to open up on a Saturday but at least we were able to get the heat back on within a few hours and we were at least partially reimbursed and still cost much less than if we did not have Choice warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 23rd, 2022

star star star star star

Rodney Hogan Houston, TX

CHW sent a technician out within 48 hours which I thought was good. The Technician discovered it was another problem. CHW set up another TECH to come out however they did not send a contact number with it.. I would recommend CHW.

4 years ago

star star star star star

John Bodie Virginia Beach, VA

They replaced my washer instead of piece milling it trying to keep it together as other Home warranty companies have done to other appliances in the past. Great decision to to this, it is greatly appreciated. I would recommend them to anyone.

4 years ago

star star star star star

Regina Davis Lakeland, FL

I have had Choice Home Warranty for several years and have had a very good experience with them! I have also purchased warranties for my rentals and given them to my children for Christmas presents and they are extremely happy with it.

4 years ago

star star star star star

Pamela Lyons Battleboro, NC

I was very impressed with Mr. Jamal J. He was very knowledgeable and he explained the policy thoroughly. He was patient and answered all of my questions. He represented your company well. I look forward to working with him. His pleasant tone of voice was appreciated.

4 years ago

star star star star star_border

Shawn Lester Columbia, SC

It's a Great Service to have! The cost for the annual service is reasonable. They are very busy with customers as the past two times I've had to use their automated phone service to schedule my appointments. Most of their contractors will get back to you within 48 hours to set up an appointment to deal with your issue. The service fee is way less than paying a contractor on your own.

4 years ago

star star star star star

RB White Duncanville, TX

I was with another home warranty company that denied everything that involved plumbing. I took a chance with Choice and was pleasantly surprised that my plumbing needs were approved, (leak in the shower and kitchen faucet).

4 years ago

star star star star star

Bob Graff Circle Pines, MN

We have had a couple issues come up over the past year with home repairs. Choice Home Warranty has been fantastic and resolved each one. They get a tech on the Job asap and have had no issues at all. 100% recommend Home Choice Warranty!

4 years ago

star star star star star

Tim Jerome Oak Ridge, TN

The plumber Jeremy from Plumb Rite was outstanding. he diagnosed my problem correctly and fixed the problem promptly. Very friendly and knowledgeable. getting the appointment through Choice Home Warranty was easy and there was no hassle.

4 years ago

star star star star_border star_border

James Leamon Cheraw, SC

I was not pleased with my latest claim. I submitted a claim for my garage door opener and had to pay $299.00 out of pocket for springs. I was told by a Choice representative that the parts would be covered but once they spoke with the technician they changed their stance and said only one spring would be covered because Choice does not cover the second spring due to it being preventive measures. The second spring had to be replaced because the technician said it would break after the first spring was replaced. I have paid for the Gold program (in full) and this is not the service I expected from the home warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Feb. 18th, 2022