Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Shirley Andrews

I have used CHW twice and was satisfied with there service, they were prompt and on time, service techs were very polite and knowledgeable.

7 years ago

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Lynda Jackson

I''ve been with them for a few years and have had to have several claims. Everyone is polite, professional and and very compassionate to my needs.

7 years ago

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Leo Carter

I have had them for years and all that they say they repair they have. They send quality contractors who are professional and quick

7 years ago

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Shalonda Wylie, TX

I thought it was going to be a good company but they're terrible and I will sat everywhere that it is a scam and I will never use them again. I tried to use it for my air conditioning unit and I was told from the contractor that it was it was completely out and it was going to need a new coil and then they told me they don't cover wear and tear corrosions and they weren't going to fix it.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Sep. 10th, 2019

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Verified Customer

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William Port Charlotte, FL

I think it is good. I was looking for home warranty and they had the best price. The person that came out was great, no hassle.

7 years ago

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Cynthia Virginia Beach, VA

I just think they are a great company and I would recommend them to anyone. They send people out quickly and efficiently. They are very helpful.

7 years ago

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Essoyomewe

They have been very responsive and taken care of any issue. They respond within a couple hours of being notified of an issue.

7 years ago

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anonymous Clermont, FL

I called them when my refrigerator broke down and they came and fixed it. They are good and reliable. It's a good company.

7 years ago

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Gail Beaudry

They are informative and friendly. So far we have not needed to use our home warranty, but I do have complete trust in them.

7 years ago

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Karen

Lifesaver! I have used my warranty several times. With the exception if 1 time, it has been fast. I recommend this to everyone!

7 years ago

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John Alber

perception is that if something is broken in more ways than one that it would be replaced. Instead you order parts and repair? I've been waiting three weeks for my microwave to be repaired and have yet to hear when someone is coming to fix it. Oh the guy came to assess it quickly but that was three weeks ago, parts got here two weeks ago...still going without a working microwave. And your people are harrassing me (yes) to renew the contract...not likely. I'll spend the $500 and buy myself a new microwave instead thank you very much.

7 years ago

Reply from Choice Home Warranty

John,

Please contact us directly at 1.888.531.5403.

CHW

Sep. 5th, 2019

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Verified Customer

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Zina

Have this warranty for almost 6 years. Great response when service needed. Contractors they hire to do job are very professional.

7 years ago

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Gwen

The service is speedy and good quality service. Repair associates are professional and explain the details of the repairs.

7 years ago

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Kevin S Gray

Their response time is very fast. Unlike one of their competitors, the call wait time is the fastest I have ever experienced.

7 years ago

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Belita And Jackie Pearland, TX

It's always easy to call them and they never put you on hold and answer right away. We use them all the time. They send reputable people.

7 years ago

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Judith

I've already recommended Choice to my brother. They're very responsive and all of the vendors have been prompt. Customer service was great.

7 years ago

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Gail Baltimore, MD

The person that came out fixed everything like they said. They make sure to give you an answer to the problems you have.

7 years ago

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Phylis Hot Springs, AR

It was a great relief to have the warranty. The air conditioning motor went out and I needed my warranty for repairs. They were efficient and timely.

7 years ago

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Nalli Charleston, SC

They respond immediately. We had an AC problem and they came and fixed it. We've never had any problems. I definitely recommend choice home warranty.

7 years ago

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Sue

I've put claims in and I have to call them to find out when they're sending someone. They seem to have a very difficult time finding technicians to come to my area. I sent an appointment up for yesterday and nobody came nobody called. They're technicians aren't reliable.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 29th, 2019

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Verified Customer

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Patsy Duncanville, TX

Efficient and they're very professional. They call a contractor then call me back in less then an hour and set up an appointment.

7 years ago

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anonymous Auburn, AL

Never had any difficulty making an appointment for any repairs. It's been a good experience I recommended choice to several people.

7 years ago

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Elena C. Arlington, VA

When answering my problem they are very prompt. There is always urgency. They have been great very professional. I'm very happy with choice.

7 years ago

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Anitra Fort Worth, TX

Not available late at night over the weekend. I used them for my AC and they worked out perfectly. I was very satisfied.

7 years ago

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Patricia Fayetteville, NC

When I called they had someone out within 24 hours. My power went out in my kitchen. They sent an electrician who fixed it. They get the work done.

7 years ago

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Flo

They are responsive and sent out quality people. My conditioning was out and the season was very hot and I got quick service.

7 years ago

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Rhonda

Everybody is very professional. My garbage disposal stopped and within a day it was fixed. I would recommend it to everybody.

7 years ago

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Bronda Covington, GA

The price was good and when I called, they were able to set me up with someone the next day. They are very timely and resolve my issues.

7 years ago

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Andrea Vicksburg, MS

It seems to be the best out there. They get right on it and have the technician within a few days coming out and he was very nice.

7 years ago

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Jesse Port Arthur, TX

I think Choice Home Warranty is a good company. They've reacted really promptly and the technician they dispatched did a very good job.

7 years ago

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Anonymous Hazel Crest, IL

It was convenient and reassuring to know that there is a warranty service when something goes wrong but requires attention.

7 years ago

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William Alvord, TX

They're always quick to respond when you have an issue. I've used them three times and I got someone to come out and fix it promptly.

7 years ago

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Anonymous New Orleans, LA

I find the people they send out to be very cooperative and they get the job done in time. They're also knowledgeable. I think you get good service.

7 years ago

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Steven Spring, TX

I had a clogged pipe in my house and they called the plumber the next day and he fixed it within an hour and was gone. It was absolutely incredible.

7 years ago

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Kathleen Hollywood, FL

I'm pleased with how they operate. They're excellent at what they do. They came out practically immediately to fix my garbage disposal.

7 years ago

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Linda Fifer

The person that came out was nott willing to do any extensive work had it been needed for yhe $75 but would be willing to come back out on his and/or company time to do the work of clearing the line that might involve goinhg into my wall and or floor and removing sheetrock, etc., been thing of replacing this home warranty co. if this is the kind of people you send out. He did put a new J-trap but my BR smells like sewer under the sink.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 30th, 2019

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Anonymous Nolensville, TN

We're a little frustrated. It took two and a half months to finally get somebody on the schedule and when we had nobody show up, we had trouble getting in touch with customer service. When we finally got somebody to the house, he kind of glossed over the issue and I'm not even sure he fixed it. They have no problems if you want to email them about service special and upgrades but trying to get in touch with them to schedule any sort of service is right near impossible.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 23rd, 2019

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Marianne Red Hill, PA

I've had claims and while they placated me on the first two, they absolutely did not cover the third, which was the whole central air conditioning unit, and we had to spend five thousand dollars. My refrigerator is acting up and I am getting nervous that they won't cover that either.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 26th, 2019

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Michael Katy, TX

Choice Home Warranty is not a good company. They do not do what they say and they do not cover your appliances. They take your money, that is what they do. I thought they would cover 100 percent of any problem I had. My AC went out and they found a reason not to take it even though I asked for 100 percent coverage on my AC and they said they had it.

7 years ago

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Christine

Just recently my AC wasn't working and they were very helpful and I was able to get assistance right away. I was very satisfied.

7 years ago

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Geary Manvel, TX

I need to used Choice every summer because of the condition unit and I call and they come out. they immediately get someone on the job.

7 years ago

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Laura Seaford, NY

We were looking for a little extra coverage on our home because we purchased a fifteen years old home. They are very fast and efficient.

7 years ago

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Brian Ferraro and Carol Dale.

Have had to use 2 times. Both times it took a week to get someone to look at our problem. It took over 1 months to get our first problem fixed, the second, our refrigerator stopped working...2 weeks until a technician came to look at it and another week for the fix...I bought a new refrigerator! couldn't be that long without a refrigerator. NO sense of urgency!

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 26th, 2019

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Kathleen

They are extremely responsive. We had a problem with our refrigerator and they assigned a reputable repairman immediately.

7 years ago

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Patricia Crawford

Excellent Customer Service in all ways from the phone call to the service...very friendly and easy to talk to and things done in a timely matter

7 years ago

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michelle and Charlie Heinisch

The man we spoke to was knowledgeable and explained the coverage well. We have not had any claims yet, but we feel well protected.

7 years ago

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Jennifer

I had a dryer that was not working and the guy came out and he was here for about three hours, fixed it, and left. He did everything he had to do.

7 years ago

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Mcdaniel

Customer service so far has been great. My representative explained the program very well the cost was good for me and everyone was very friendly.

7 years ago

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L Pensacola, FL

I got a refrigerator problem and they immediately came within two days. It was a holiday weekend. Choice Home responds immediately.

7 years ago

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Jeana Knoxville, TN

I just recently needed to use my warranty two days ago and it was a horrible experience. They denied a claim and said that the tech that did the claim service said that we broke something in the wiring in our heating unit and that is not what the tech wrote on his report. So we are having to get an appeal to that so I'm not happy at all. They don't back up their warranty. I think their first reaction is to deny a claim.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Aug. 19th, 2019