Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Anonymous Lake Ozark, MO

I like the price and coverage Choice Home Warranty offers. Unfortunately, I needed to use it for septic tank but it wasn't covered.

7 years ago

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Verified Customer

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Albert Forbes

Very easy to deal with from making the call for service to closing out the service ticket, they are with you all the way.

7 years ago

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Cindy

BEWARE!!! First appliance that failed was deemed to be "out of contract coverage" so no repair or replacement. Second appliance was deemed non-repairable, and I was offered $179 to replace my dishwasher that retails for $749. Only after I complained did the offer go up to $400.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 13th, 2019

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Verified Customer

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Debra

Customer service is fast and efficient. Enrollment was hassle free. When I needed service, the repair was quickly scheduled.

7 years ago

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Verified Customer

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Ernest Schmidt

worked fast to fix the problems. Great membership fees, looked after us and checked back to see if the repairs had been completed.

7 years ago

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Verified Customer

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Donna Flock

From the time I called choice to the time my appliance was fixed was a reasonable time frame. I am very happy with this service.

7 years ago

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Verified Customer

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Amanda Suraci St Louis, MO

I called in a claim for a air conditioner that wasn’t working and the appointment was set up immediately for the following day

7 years ago Edited September 14, 2021

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April New Smyrna Beach, FL

They had an excuse why anything I needed was not covered. The did not cover my ice maker in the refrigerator. They did not cover my R/O unit. The light in my refrigerator was not working, but changing the bulb did not fix it. Not covered. They would not give me a full refund, finding several fees to charge. I had to get my credit card company to reverse the charge. .

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback as our customer are the most valuable part of our business. We strive for the best customer exchanges therefore, we regret to hear that you had a less than satisfactory experience. In efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Ed Crofton, MD

So far so good. I''ve only been with them for a few months. I''ve had one problem and they took care of it in record time.

7 years ago

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Verified Customer

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Delia Geary San Antonio, TX

Choice offers the best price for the amount of coverage they offer. I was very impressed with the Choice Home Warranty representative.

7 years ago

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Barry Omaha, NE

Offered the best terms and the best coverage. It was really easy to get stared with Choice Home Warranty. They handled everything very efficiently when we joined.

7 years ago

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Armando Harlingen, TX

I had an A. C. motor that went out and they were there the next day to look at it. They took care of the issue right away.

7 years ago

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Verified Customer

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Dennis

I chose Choice Home Warranty because of the scope of their services. They were really helpful on the phone when I signed up for the program.

7 years ago

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Alan Bland, MO

Used them with my washing machine and everything went well but when I called about my roof, they told me they don't do roofs and they don't de partial refunds.

7 years ago

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Verified Customer

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Eugene Barto, PA

They've been very cooperative, prompt, and accommodating. They covered it when our dishwasher stopped working. We're happy.

7 years ago

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Verified Customer

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Bernie Phoenix, AZ

The salesman I talked to was very good and explained everything to me and gave me good deals because I am a veteran and a senior citizen.

7 years ago

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Bina Sugar Land, TX

I used it for my microwave, they told me they could replace it an they agreed to the money but they never sent me a check and it has been three months. I have called customer support and they never called me back. I really loved the technician that came out for the air conditioning.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly to address your needs.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Ann Lady Lake, FL

The convenience and cost it good. I had to call for my garbage disposal and they came out that day to replace it. It was prompt and they were clean.

7 years ago

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Constance Roanoke, TX

They didn't stand behind what they said they stood behind. They don't cover what I was told by a person that they do cover. I was told my leak wasn't covered when my air conditioning wasn't cooling because I had corrosion and rust. I guess I had warranty covered on the unit and so I called the company that installed and they fixed it but I still had to pay Choice seventy five dollars. I am trying to cancel it but I'm not hearing from them, and if I don't hear from them soon I will just stop my automatic payment. I do not recommend it to anybody.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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David Indianapolis, IN

If you call, they come out and send somebody within twenty four hours. The price is reasonable and I have already recommended them to my children.

7 years ago

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Verified Customer

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JOHN LECUYER Belleville, IL

My policy took affect on 8-2-18, but so far the enrollment process was pretty easy. I haven't had a chance to use it yet.

8 years ago

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Verified Customer

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Deana Davis Sperry, OK

I never received a written policy until my 30 day refund period was expired. There are still questions and lack of clarification that were discussed on the phone but are not in the written policy . I have not had to file a claim but I am worried that the company will not go by the verbal contract and I should have canceled when I could

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 21st, 2018

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Jeannie

Bought a 3 year plan for my mom. The first time she had to use it, it took a week for them to fins someone to come out for her washing machine and It's been a week and no one has been found to check her garage door opener! She is 74 and lives alone. This is just terrible...they had no problem taking almost $1400 from my credit card immediately, but when you need to actually use your warranty, this is what happens.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate will contact you for further assistance.

Aug. 14th, 2018

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Verified Customer

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Patty Southern Pines, NC

I haven't used Choice for a claim at this time, but expect no problems. I was very pleased with the package home warranty for 2 residences.

8 years ago

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Verified Customer

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laureen Sa

customer service representative resolved my issue of not receiving a hard copy of my aggrement recently purchased on July 6th 2018

8 years ago

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Melvin

Choice denied my claim siting unchanged filters and debris ... lol 112* weather Case manager agreed to repair upon my escalating issue to management level ... only 3 days later case mgr tells me they can't get in touch with original technician for cost ... so she offered me $300 as ah courtesy. I asked to jus honor ur promise to repair ah as good will gesture as previously approved on recorded line .... they decided to take away that promised repair. Then I got lectured on da policy over and over ... depressing

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback; Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Carol Thomas Lady Lake, FL

Good rates. I haven't needed any repairs as of yet. My warranty is new I can't give a full review until I need your service.

8 years ago

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Verified Customer

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Michael Struzzieri and sister Kelly Struzzieri

do not get back with when you leave a message, and was told by my salesman you cover a/c heating and hot water heaters but you do not just certain parts of. but on your website it says hot water heaters not justs parts of.

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback.

Aug. 15th, 2018

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Verified Customer

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Brenda

I've always had very positive experiences when talking to customer support. I'm very likely to recommend them to others looking for home warranties.

8 years ago

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Anonymous

Customer support at Choice Home Warranty was very helpful to me in making my decision. I ended up choosing them because of their online ratings and pricing.

8 years ago

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Verified Customer

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Anonymous

This company seemed to be very helpful and accommodating. They were very willing to take the time to listen to my issues.

8 years ago

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Verified Customer

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Al

Customer support did a good job in explaining their warranties to me. They weren't pushy, and I didn't have any problem with it.

8 years ago

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Verified Customer

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Amanda

Customer support was very friendly and helpful. The salesman did a good job of getting me on the warranty they offer for my home.

8 years ago

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Verified Customer

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Arthur

When Choice Home Warranty called me, I thought it seemed like a good deal. I dealt with them a lot, and they have tons of experience. Talking to them was so easy and good.

8 years ago

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Verified Customer

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Norvel G.

The people they send out to help you fix things that broke are very good and helpful. I have already recommended them to other people.

8 years ago

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Verified Customer

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Edward

The agent who helped me was very thorough and made me understand the services they offered. I trust this company and would recommend them to others.

8 years ago

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John

Sometimes customer support is prompt, and sometimes they are not. I used the home warranty for a washing machine, but it took months to get it finished and I had to use it for a refrigerator that never really did work right. They didn't satisfy all my needs,

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 10th, 2018

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Verified Customer

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Juan Brownsville, TX

I got a really good deal and price with Choice Home Warranty. My contract starts soon, and the gentleman who called me helps me with my issues.

8 years ago

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Joe Dandridge, TN

When I called and asked for a written copy of the form, they asked me to print it off on an email. I didn't know how to do that, so I'm hoping they'll still send me a written copy.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We will contact you for further assistance.

Aug. 10th, 2018

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Verified Customer

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Anonymous

Choice Home Warranty's pricing is what led me to purchase from them. The sales professional was nice and helpful to me when I called in.

8 years ago

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Verified Customer

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Robert (Bob) Hudson, NC

Customer support answered all my questions and emailed everything to me. All the processes were done quickly and precisely.

8 years ago

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Steve Tuscaloosa, AL

Customer support has been professional and knowledgeable. He asked me if I were a veteran, so I was able to get a discount on a warranty plan.

8 years ago

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Victoria Villa Rica, GA

Choice Home Warranty offers a lot more than other companies. They offered me a better price and cover a whole lot more than others do.

8 years ago

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David New Hope, PA

When I called to find out the number of technicians that could respond to my repair they would not tell me. I even had to call a few times could my call was dropped. They did not find a repairmen in a timely manner and I had to find someone myself. Sure glad it wasn't January and the furnace was not working.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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JoAnn Henley Yorktown, VA

Poor communication , after making the initial installment of the contract it was hard to get in contact with the correct dept/person to ask question. The cancellation of contract debit amount takes extremely longtime 10-15 days. Still today I have not received my money and have to call numerous times to get an answer. Also, the company do not have services to help you if waiting for your 30days to start contract period, even if you want to pay out of pocket for services til the contract actually start. Unbelievable!

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Anonymous

I got a good deal with this home warranty company. Customer support was friendly, knowledgeable, and helpful. The technicians that come to your home are not always informative.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 6th, 2018

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Michele Mesa, AZ

The first person who called me to sell me Choice Home Warranty wasn't very good. The second person who called me was much more thorough and offered me a better rate.

8 years ago

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Imani Mount Juliet, TN

Customer support is very hospitable, and I appreciate their helpfulness. They're very detailed and explain everything well to me.

8 years ago

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Krishna Rao

Choice Home Warranty is very prompt and call me right away when I have a question or concern. I'm a new customer, and I'm glad I with them.

8 years ago

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Bonnie Palestine, TX

The gentleman who helped me at customer service was very nice. He explained everything in detail to me before I got the warranty.

8 years ago