Choice Home Warranty

Name: Choice Home Warranty
Rating: 3.8

3.8

star star star star star_border

22,524 User Reviews

6.7

Overall Score

Visit Site

3.8

star star star star star_border

22,524 User Reviews

6.7

Overall Score

Visit Site

Pros

Cons

Bottom Line

Reviews

Write a Review

Company Details

Number of Plans

Service Fee

Starting at

$85

Home Inspection Required

Time in Business

18 Years

Company Headquarters

2147 Route 27 South 4th Floor Edison, NJ 08817

Number of Reviews 22,524

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 21st, 2022

Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses.

The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. The company's average star rating is also competitive for the industry.

Read Choice Home Warranty Reviews

Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

thumb_up

Pros

Choice Home Warranty Cost
First Month Free
Extensive Coverage
Choice Home Warranty Optional Coverage
24/7 Customer Service
No Home Inspection Required
Knowledgeable, Dedicated Team
Real Estate Agent Packages
Transferable Service Contract
Helpful Website
Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. It is important to note that the monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options: the Basic Plan and the Total Plan.

The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.

The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliance and system options, such as an air conditioner and a refrigerator.

Covered Items	Basic Plan	Total Plan
Air conditioning		✔
Heating system	✔	✔
Electrical system	✔	✔
Plumbing system/plumbing stoppage	✔	✔
Water heater	✔	✔
Whirlpool Bathtub	✔	✔
Refrigerator		✔
Oven/range/stove/cooktop	✔	✔
Dishwasher	✔	✔
Built-in microwave	✔	✔
Garbage disposal	✔	✔
Clothes washer and dryer		✔
Ductwork	✔	✔
Garage door opener	✔	✔
Ceiling and exhaust fans	✔	✔

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options, allowing you to tailor your home warranty plan to your specific needs:

Pool/spa
Well pump
Sump pump
Central vacuum
Limited roof leak
Septic system
Second refrigerator
Stand alone freezer
Septic tank pumping

24/7 Customer Service

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

With these responses from Choice Home Warranty customers, it's easy to see that the company is a trusted warranty provider.

See if you qualify

thumb_down

Cons

High Service Call Fee
No Coverage for Pre-Existing Conditions
Negative Reviews
Warranty Claim Denial Cases

High Service Call Fee

Choice Home Warranty's service fee starts at $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

No Coverage for Pre-Existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre existing conditions.

Negative Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

Warranty Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on home warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.

gavel

The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage. You can increase the protection offered by your plan with the company's additional coverage options.

Choice Home Warranty clients also benefit from its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

In addition to our Choice Home Warranty review, check out customer reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

3.8

star star star star star_border

22,524 Reviews

Review Breakdown

5 grade

54%

4 grade

13%

3 grade

2 grade

1 grade

18%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star star_border

Trustworthiness

star star star star_half star_border

cancel

check_circle

Verified Customer

star star star star_border star_border

Oscar Roy

Well my honest opinion is I was told something totally different when I join this warranty company also I've told three to four people about this Company an there results was not fair with this Company I'm disappointed with this company of how I had to come out of pocket to pay for my new AC to be installed that was not fair I had to come out of pocket with almost $1.500 dollars wen I was told that's all I would pay was the service fee also it went from $60.00 to $85.00 look to me I been with this Company 3yrs that was not fair I will not refer anyone to this Company but I was thankful that's y'all replace my AC system inside & outside

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Mark Fairhope, AL

The first time I signed up for Choice was because I got the email about it and it was a good deal. The second time I re-upped is because they overcome a bad experience with me and I decided to try them again. The people that they sent out for the most part has been good but my experience with them has not been good. This last time they came out, I had a refrigerator repaired. The time before that I had a washer repaired and both times repairman were excellent. They were very good but dealing with Choice is difficult because you can never talk to anybody it's only email or automated and I'm not fun of that especially when it comes to appliances and things like that. After I signed with them the first time, I felt I was a victim of a bait and switch because they led me to believe that if anything went wrong they replace it. When it came to the air conditioning. It turns out it's only a portion of it or a percentage of it that they cover, and I didn't like that it was a big surprise. But the last two things I've had done- the washer and the refrigerator - have been good experiences with the repairman they sent out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Jeff Carter Wright City, MO

Not many contactors that we have spoken to like to deal with Choice. They say it takes to long to get paid. So it then makes it hard to find a good contactor. Luckily we live in a smaller town and know people that have family members that we can call directly and let them know we are filing a claim so they can accept it. Also they raised their deductible price a lot for no reason and no one can really tell me why. All of these home warranties are kind of the same. They are nice to have so you're not out of thousands of dollars for a major repair. But don't be fooled if you think the work is going to be done right away.

4 years ago

Reply from Choice Home Warranty

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

M. A. Sanchez Helotes, TX

The policy does not have turnkey replacement of appliances. When I had to replace an over-the-range microwave oven, instead of CHW taking care of everything like American Home Shield does, CHW only sent me a check that does not fully cover the replacement costs: (purchase, delivery, installation, and disposal (of old unit)). Additionally, the web portal to request service does not have a stored- CC-number payment feature to "touch a piece of paper / handle an issue only once." In other words, I have to interface on the service issue an additional time with the service provider for payment -- AHS has this feature. As a property manager, I interface with home warranty companies on their web sites may times throughout the month. I prefer those companies that use an AHS-like consumer interface process that allows me to take care of a repair/replacement issue with the least amount of work and hassle.

4 years ago

Reply from Choice Home Warranty

Feb. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Lora Darter Stephenville, TX

I would have given a higher number because the warranty program has worked fine in my opinion. However they are employing people who deal with their customers in an offense and unprofessional manor. I called to re-new my policy and spoke to a young man. After getting my information he proceeded to try and up-sale me a five year policy. He spoke so fast I could barely understand him but basically wanted more money and it would be a better deal for me, according to him. When I said no, he became belligerent and insulted my intelligence then hung up on me!! Really is this the way you want your customers treated!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

RobinsonDixon Hephzibah, GA

It's hard to speak with a live representative. If after multiple calls, you finally get someone, they are of little help. My yearly rate is too high to have to deal with foolishness when I need help. Furthermore, your subcontractors need better communication skills. As a business, if you can't deliver on time or target due to no fault of your own (I.e. waiting on another party for parts), then communicate that with the client. I understand that due to current circumstances that delays are inevitable but if I have an open work request, I don't think I am asking too much when I call for a status check. I have things going on as well so my inquiries are my way of trying to deconflict schedules. Other than this, I've had a great experience with one of your contractors (Weave Electrics). They are proficient, professional and just a nice group of people.

4 years ago

Reply from Choice Home Warranty

Nov. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Helen Bradfute O'fallon, IL

The the gentleman that came was very very pleasant. He did his exploratory diagnostic part of the plan very well and he said they'd let me know what was going on. The person now what I've been dealing with a very nice. I realize getting the repair part is likely part of the supply change issues, but I haven't heard any updates on anything on the two appliances that are still pending to repair. The timing number one when I first signed up over just about a year ago I asked to be given the information on how to to turn in a claim I got absolutely nothing It wasn't until we got close to the renewal time that I clicked on the thing to find out that the new rates would be and there was a little box that said claims so I hit on that and I explained what was going on and then within a short time I had a repairman come in to look at two Industry appliances that gone over the previous you know time and since then I I haven't had any response other than that first. I haven't they given any choices so want they said they would repair it they haven't and I've got a full year yes to have it repaired but I'd like it repaired before Christmas.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Maryellen Markley Honolulu, HI

Choice Home Warranty is responsive in getting a repair person out to do an initial assessment, but do not expect them to ever "replace" an appliance that cannot be repaired. Over the past year, I have had to replace a washer, a double oven, and a refrigerator. In each case, I tried several times to get the appliances repaired, but finally had no choice - for example, the repairman told me that there were no longer parts available for my Double oven and confirmed that it could not be repaired - and I asked Choice for a replacement. In each case, Choice asked the repair person to photograph any rust or other signs of wear on the appliance, and then refused to replace the appliance saying that the spot of rust was the cause of the problem (it was absolutely not in any of the three appliances), and then ruled that those appliances were not covered. I bought a five year police a couple of years ago, and am now stuck. I tried everything to get additional evaluations, send photos, and work with the company, but in each case, they refused to replace any of my appliances when they could not be repaired. In four months time, I spent over $4,900 on replacement appliances that all were supposed to be covered by Choice Home Warrantee. So discouraged.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Fred Smith Greenbrier, AR

CHW replaced a hot water heater and installed an expansion tank on 10-06-21. I understand non-coverage of permits/fees, sheet rock repair, special modifications, disposal costs, and non-essential, upgrades, or luxury components to covered systems. However, I do not understand why expansion tanks for water heaters are not covered. It is illegal to install/replace a water heater without an expansion tank in the state of Arkansas, so why isn't that covered? I also have difficulty understanding how $816.00 was authorized for non-covered costs. All parts and labor for replacing the water heater is (or should be) covered. Parts and labor for installing a 2-gallon expansion tank costs no more than $325 ($255.00 for Choice's rate of 3 hours labor @$85.00 per hour, and $70.00 for the expansion tank and installation accessories. AR permits and fees are $45.00. A disposal fee is $65.00. If you then add the $65.00 copay, the total amounts to $500.00, which is significantly less than the $816.00 that CHW authorized for non-covered expense. In addition, the following non-covered expenses, much of which comprised this $816.00, were not needed, nor did the provider submit them in his repair diagnosis for this project: a drain pan, a pressure reducing valve, vent/flue modification, a valve upgrade, ceiling/wall modifications, and the only piping modification consisted of adding one 12-inch section of galvanized steel pipe. So help me understand the purpose of the remaining $316.00 in non-covered costs. I think that by anybody's standard, $816.00 for non-covered costs for this project is excessive! To the provider's credit, he worked with me on $216.00 of this excess cost, which is another indicator that the non-covered expense was excessive. And finally, as a housekeeping comment, I received 9 email messages that my equipment and parts had been ordered, all with different dates/times, but all were identical messages. Six of the nine email messages were transmitted after the project was completed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lorraine A Williams Peoria, IL

I reached out to his home warranty and I scheduled another appointment to finish the one that was previously not completed when I reached out the operator assured me that it would be taking care of them that I would be hearing from the company soon well when I did hear from the company they had told me that they had canceled that order and that I would have to restart the process all over again that I wasn't happy with my understanding that any work done is guaranteed for 3 to 6 months far as I'm concerned the first is it from the company was not completed and I still have no light fixture in my bedroom which was one of the problems

5 years ago

Reply from Choice Home Warranty

Oct. 20th, 2021

check_circle

Verified Customer

star star star star_border star_border

Harold Edgewater, FL

Both the technicians that came to the property were a very nice young men and did a good job. We came back from summer vacation and the hot water heater did not work when I turn the breaker on. Choice sent a technician out and they pulled part of the front of the hot water heater off to check and determined at that point in time that there was corrosion and work needed to be done. However Choice said that because the cover was off there was a faulty service on it and they would not cover it. Another time was for the washing machine and they covered that very nicely. The technician came in and did a nice job.

5 years ago

Reply from Choice Home Warranty

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Juanda Moore Katy, TX

It took 4 days from the time the unit was ready to be picked up until it was actually installed. I was without hot water for the duration. I had to repeatedly call the plumbing company to see when they would get it. I found out that I was taking to dispatch and not purchasing Dept. So she called and got in touch with purchasing and found out the the wrong company was being emailed to pick up the unit. When the plumbers got here they Hsiang the wrong size unit snd had to go to Home Depot to pick a 40 gallon water heater with a 3 year warranty. For some reason I fell like I didn't get the unit I paid $500 for uncovered costs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Eman Fairfax, VA

The quality is good, they were very effective ,they called someone right away and that's the person I expected at the appointment and he has been good. He ordered the parts and came back and installed the parts of the dishwasher but the he couldn't do that to the microwave. I've called them about the three appliances, I have the microwave oven and the dishwasher, the oven once and nothing was wrong with it they had the to reset the electricity on it and it worked, and the dishwasher had a minor issue that they fixed. The microwave apparently could not be fixed. I was only offered one hundred and ninety one dollars and that is not to mention the installment value because it has to fit over the oven. Customer support is good, they were very receptive they act pretty quickly. It has been a good experience on that level. I do have an issue with that refund the policy that I they decided to give me a replacement on my microwave but they didn't give me the full value are you really never understood why that is because for me to replace it I have to pay full value they said they won't do that.

5 years ago

Reply from Choice Home Warranty

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Amar Plano, TX

I'm not really a hundred percent satisfied. The process is not transparent, I would rather spend a couple hundred dollars more to get a peace of mind by going to a better company if they can offer me you know no hassle service. I would want them to be more professional. Recently I requested for a repair on my cooktop and the company came, the technician came he tried his best to fix it, he said he needed to order some parts and come back. A couple of days later I got an email from choice saying my whole cooktop is in fact a commercial problem and they decline to cover any further repair on the cooktop which was absurd.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

John Cordova, TN

Some of the guys that they sent out haven't actually been companies that deal with what there's been out with. For example we had an electrical issue with the ceiling fan and he came out and looked at it and it turns out that there was a whole other a light switch that was attached to it which my husband got up and figured out on his own. So we paid a service fee for basically nothing. We also needed it to fix a washing machine. And they came out and fixed our washing machine. It definitely broke again but they did fix it the first time. They're usually pretty good about getting back but occasionally it takes a little while.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Linda J Lovett Normangee, TX

I need all burners replaced. Tech said others tested fine, yet my food was burning on them. I think he only had one heat control switch on his truck. He drove over 2 hours to service me. So I filed a new claim for the same problem and they are sending another tech again, 2.5+ hours away to diagnose the problem. I know the problem. It's the heat control switch. Meanwhile I only have one burner out of 4 that I can cook on. I was told repairs by local technicians. Tech in Dallas and Houston are not local. I am not happy. I can't cook a meal with only one burner. I am very NOT happy fine.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

John B Fernandes Glendale, AZ

It was a nightmare getting my refrigerator repaired. The Sears service tech was rude and said it was under manufacturer warranty. Waited another week for manufacturer to come out and charge me $75 to tell me it was no longer under warranty. So I had to wait anther few day for Sears to come out at look at the refrigerator again with an apology. He needed to order parts and would take about two weeks. After the parts came in, we had to wait a few days for a tech to come in. I was not home but my father in law was there to let the tech in. The tech was rude and kept complaining and broke one of the parts so he had to order another part which would take another two to three weeks. My father in law asked him why so long? And rhe tech became rude to my in law. My in law threw him out. Three weeks later we received the part and about three days later another tech came in and fixed the refrigerator. After almost three most we had a working refrigerator.

5 years ago

Reply from Choice Home Warranty

Sep. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dottie Sneed Cleveland, TN

I have had claims before and they were handled timely and fairly, however, I feel that this time it took a long time to just talk to someone by waiting for a callback and the amount they were giving us for our replacement was not a lot. I don't expect to be paid retail price for a new appliance but #300 was the first offer which I felt was very low compared to the amounts we had gotten on other appliances. I am also a Realtor and have used Choice as my number 1 choice when recommending a warranty for my clients. I had ordered 3 new warranties the week I called in my claim but I will look around at different warranties and options for my clients as I am not sure this is the best warranty I can recommend for my clients.

5 years ago

Reply from Choice Home Warranty

Sep. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Curtis Philadelphia, PA

They were more sufficient at handling claims. Customer support varies claim to claim, its adequate. The warranty that they say that they'll replace something that they can't fix doesn't hold true because of the fact that I had an item that they were unable to repair and they only gave me a substantial amount of funds to replace it, but not enough to purchase a new or one that would meet the needs of the one that I needed to replace. Quality of service is good because they answer the problem very quickly. I think that needs to be more specific about what they're able to you know restore when it comes to certain appliances, like furnishes and stoves and things of that nature. I think they need to be more specific on what they will cover and what they won't cover and plumbing problems what they will cover and won't cover.

5 years ago

Reply from Choice Home Warranty

Sep. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Elier Port Saint Lucie, FL

The quality of service dependis on the supplier that they send and so far I've had a bad experience with one. I had a hot water heater that they told me that it was leaking and they end up replacing the water heater, I ended having to pay 400 dollars for it and Choice Home Warranty paid 579. And a week later the water heater was leaking again, the new water heater and they send another another plumber to the house and they figured out that it was not the water heater was leaking it was the pipe leaking to the water heater. So the company that they use, R&J plumbing charged me and charged Choice Home Warranty. And I talked to Choice Home Warranty they fixed the water heater that leaks for free and I had to pay the 65 dollar fee with that when I never was refunded for the 400 dollars that I paid. R&J plumbing said that just stuck to the story that it was the tank that was leaking but they threw the tank away. So that was a bad experience with one of the suppliers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Phillis Leblanc

They hard to get in touch with. They don't follow up with you

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Sep. 15th, 2021

check_circle

Verified Customer

star star star star_border star_border

Craig Vandemark Wilson, NC

Service is/was great! Sears appliance and Sears could make a Svc call in 30 days. Choice was here in about 3/4 days and fixed the problem. However, I’m NOT happy with their sales department. Not knowing when my policy would renew I called and ask. The man told me it would renew in October and then talk to me about updating my plan. I thanked him and said I would call back in October. The next morning I found that he had charged me $450 which I had not authorized clearly. I called several times and got the runaround between different departments. After three days someone from billing. Listen to my story reviewed the tape of the phone call and then refunded the charge. So my problem was sales is a hard sell place don’t like that and when you call and they are busy they put you on a next available call back and after two days they never called back.

5 years ago

Reply from Choice Home Warranty

Aug. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Laverm Young Denton, TX

It is a great company however I don't think the senior members of the company understand what the employees at the lower levels are doing. The company advertise they will help you replace or repair you system. That is a little deceptive. I recently lost my frig. Choice selected repairmen said it could not be repaired economically. Choice then offered to replace my Frig with an apartment style Frig and side they would only pay $200, I was responsible for the rest. I have a 3500 sq ft home and had a top of the line Frig in the home. Replacing it with an apartment Frig was an insult to me and should have been the same for your company. Scheduling an appoint normally take about 5 days. The company does not do emergencies. It appears if you train your customer service reps to provide upfront amounts they can pay to replace your items, this would add to the value of the company. Starting low and making the consumer haggle with them to get the best price is a poor business practice. It makes the company look as if they do not care for their customer. I should know as I have an MBA in business. Of course there are others that are worse, which is why I switched to Choice Home Warranty. My rating does reflect how easy it is to set up a repair request, that is probably one of the highlights of the company. Easy to use and prompt response (about 24 hrs). Fix your customer service rep who deal with the public during the replacement process and you will have a five star company..

5 years ago

Reply from Choice Home Warranty

Jul. 8th, 2021

check_circle

Verified Customer

star star star star_border star_border

Rachel Miller Lithonia, GA

I moved into this home and the microwave didn't work. Choice sent out the appliance company that fixed the microwave. It only lasted one day. The appliance co came out several times before they said, that they fixed the microwave, but you should purchase a new one and install it. The door is the issue. Not sure if that even makes sense. I should have just used the $65 towards a new one up front. From this issue, I had to call about the wall plugs, and the electrician replaced all of the wall plugs, but never really answered my question. Why don't you just add more wattage to the box in the basement for this issue? Not sure of how I feel about Choice at the moment. I do know that a home warranty is needed.

5 years ago

Reply from Choice Home Warranty

Jun. 30th, 2021

check_circle

Verified Customer

star star star star_border star_border

Liz

This is a difficult review because in the past, I was happy with Choice. It is for that reason that I am giving them 3 stars instead of 1. If my entire review was based on my most recent interaction, however, I would be giving Choice only 1 star. Our a/c went out during the hottest part of summer. I live in Henderson, which is adjacent to Las Vegas. When the a/c went out, temps were over 110 degrees every day. We were without a/c for approximately 3 weeks. While Choice is not entirely to blame for that length of time, they are partly to blame. Choice decided to order the new unit for our home. However, when over 2 weeks had passed without the unit arriving & we were finally able to reach someone to discuss the situation, they abdicated all responsibility & passed the task over to our a/c tech. Because of their delay, it was another week before our unit arrived & was installed. During this time, we were responsible for paying for 1 portable a/c unit at $25 per day which was necessary due to the temps here. If the delay were the only problem, I would still probably not rate Choice so low. What made the whole experience beyond frustrating & why I will be canceling my Choice Warranty was their lack of, & incorrect communication. I understand that the pandemic has caused customer service to be run from home. However, there should still be some main source of accurate & timely information. I called Choice almost daily trying to find out first, what had been approved, then when the unit would arrive, & then what my out of pocket cost would be. Not one customer service agent could tell me what I had been approved for. I did not find out til I requested a call from a manager 3 times & finally received a call after the 3rd time. It was then that I was told a unit had been approved. When I called over the next few times to find out when the unit would arrive, no agent could tell me. Again, I had to call & request a manager call back. This time, I was told they hadn't ordered one but were passing the task on to my service tech. At this point, we were over 2 weeks into 110+ degree weather with no a/c. Once I was told the unit had been approved, I asked for my out of pocket cost. On the first call, I was told it would be $975. The second time, I was told it would be $1400. On the day before the unit was installed, I was sent an email that stated I would owe $2195 out of pocket. It was quite a shock. The whole experience was horrible. The service was beyond lacking. Despite my previous positive experiences with Choice, this was so awful I refuse to risk continuing to do business with Choice. It's not worth going through anything like this again.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

John

They try to take care of everything. It takes two days to get service, but when they came out here the repairman was real good. "We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls."

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Ronnie

It has been my experience that the technician they send try to find things that would exclude an appliance or system from coverage; often claiming that a problem is caused by some part of the unit that is not covered. It is a roll of the dice whether it will be covered and you have to pay the service fee for someone to do the diagnosis only to tell you that your appliance or system had a malfunction that is not covered by warranty. I was told that my AC unit was not old enough to have a problem; an AC unit that was 14 years and 10 months old. They said it needed to be 15 years old. The tech claimed that the compressor shorted out but the compressor is still working, just not efficiently which is why I filed the claim in the first place. Another time a broken tank on a toilet was alleged to be a problem with a flange. Yet to see an item that is actually covered.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

Maria Milwaukee, WI

The service is completely inconsistent. It could be wonderful but it could be just awful too. Wr had an issue with our over and the technician was incredible, he knew what he was doing when he came in, left and ordered the parts and came back and installed and then was done. We has a problem with or toilet. He came said he needed different parts came back in a week and it still didn’t work and it has been three weeks and still is not done. We’ve had a number of propertied insured and there are confusions over where the services are needed. I don’t feel like I get a lot of feedback form them.

6 years ago

Reply from Choice Home Warranty

Jun. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Duane Zephyrhills, FL

One time, last fall, I called and talked to a customer service representative. I scheduled the appointment and the third party that they used never showed. Choice never contacted me to let me know what was going on so I missed a birthday party of my cousin because I was waiting on the technician to come out and it was supposed to have been that particular week. I had to wait three days later for the technician to come out. The communication system has failed with Choice and the third party they were using. Choice never followed up to find out if the technician came out. All they did was leave a message and expected that whoever on the other hand got the message. So I'm very dissatisfied with the service.

6 years ago

Reply from Choice Home Warranty

Jun. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Jay

I think the process of getting a provider to do the specific job at a customers home should be altered. When the contractor arrives, they have to call in to CHW for authorization. I understand that but oftentimes they are in the phone with a CHW agent for entirely too long.Also, In my case, CHW has set up appointments with contractors who never showed up during the suggested window. On 2 occasions i waited in my house for a total of six hours and both times no one showed up. Of course, the fault lies primarily with the contractor but when I asked to eventually have the service fee waived because of this huge inconvenience, CHW didn’t make good on that. Apparently, my time wasn’t worth the $45 service fee when I eventually received service.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Anonymous

They've always gotten back to me. As far actually covering things, it doesn't always do that. My latest claim was on a microwave built-in and the digital display was going out and they did send someone out. They said they couldn't replace it. The cost is going to be more than the microwave. They made me an offer that I already knew I couldn't replace the microwave for so I denied that. I did work with someone who was able to get me a little more, still not as much as I think it's going to cost to replace the microwave but I'mjust waiting for that check. It would have been nice if the check could come faster, I haven't seen it yet.

6 years ago

Reply from Choice Home Warranty

Apr. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Eldon Lawton, OK

We didn't like the other warranty company that charged us more in a deductible and tried to fix things that didn't need to be fixed so we switched to switch and the company itself is trustworthy but the workers are not. About two weeks ago my refrigerator was making a sound and they sent a repairman, who charged me a hundred dollars instead of the deductible because he said choice was not going to pay the claim on the refrigerator and he said if anyone asked he changed the condenser, when all he did was use my vacuum sweeper to clean this little place in the back and he put in a claim with choice for the new parts.

6 years ago

Reply from Choice Home Warranty

Mar. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I have used CHW for several years and been very satisfied, but 2 of the last 3 claims have been nightmares. Do they not vet the contractors they send to our homes? And once a contractor picks up a job request, CHW is through with them; they offer no help if there are problems with the contractor. My latest claim was for a plumbing problem which was an emergency. CHW sent me a message that the plumber would l arrive in 7 DAYS! I called the company direct and they had someone to my house within an hour. Unfortunately, their service after that point was a nightmare. Three months later, the project is still not completed. I'm hoping that CHW will drop this company from their list of contractors.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Carla

Several instances they were not able to help me with the issues I had. My air conditioning was leaking water and they sent people that could not resolve the problem and instead of sending of sending me air conditioning people they were sending me a plumber and when I needed a plumber, they were sending me air conditioning people and I was going back and forth and paying forty five dollars each time. People could not understand it was just a pipe that was blocked and somebody needed to put a stick in there and fix it. They send technicians that are not well qualified to do the job and I ended up paying twice.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Mansoora

I have a recent claim and it has been several months and it hasn't been resolved. There has been a huge gap in between the time when I email them and the response I get. My water heater stopped working and a plumber was sent to fix it. He tried to fix the problem but he had to order a part. He came back after several days and replaced the part but the problem was not solved. I was assigned a claim representative that responds very slowly. She gave me the phone number of the same plumber. He came out again. He tried to fix another part. He said it is the boiler that needs to be changed but he's going to try his best to fix it without changing the boiler. This was the only time I had this problem most of the time they are pretty prompt.

6 years ago

Reply from Choice Home Warranty

Feb. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Raymond Merritt Island, FL

I've had mixed results with the customer support. I had one to two claims that weren't allowed so I really didn't agree with it but overall, it's been good. I've had Choice Home Warranty for probably two years now because we were moving into a house and since I didn't know anything about how the house was maintained, I got Choice Home Warranty so it would give me a little peace of mind in case anything broke down. The old air conditioner broke down but it turned out to be a part that they didn't cover. They gave me a couple hundred bucks just to make me feel better. They fixed my pool filter and that was fine. I had another problem with the pool and they said that I had reached the maximum limit and they were only going to give me a hundred and thirty dollars to fix that problem so I didn't even follow through on that. The quality of service have all been good technicians and fixed what needed to be fixed. Based off of the coverage issues that I've had, I'm probably not going to renew with them.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Kirk Marion, IA

My dishwasher broke down and they fixed the problem. Initially, they tried to sell me a bigger package. The guy was super persistent, like a car salesman, even though I told him, he would not stop talking so I had to hang up on him. I wasn't very impressed with that. When I filed a claim for my dishwasher, I got this email that said "sorry, we can't find anybody to fix your dishwasher, can you find somebody yourself and we will reimburse you within thirty days?". But that was not acceptable for me so the next day, they magically found somebody and the person that they found to do the dishwasher, they came and checked it out and they misdiagnosed it and ordered the wrong part to fix it. So that took a week to get the part in. And then to get the right part took another week, so it was almost a two or three week process. They did get the dishwasher fixed.

6 years ago

Reply from Choice Home Warranty

Feb. 20th, 2020

check_circle

Verified Customer

star star star star_border star_border

Myra

The other company I had if the item was very old they would give me a cash allowance toward another one but choice said that they would replace it. There was no maximum age so that's why I chose them. I'm waiting for a repair on my microwave. I notified choice and they sent out a notification of an appointment which wasn't good for me. So I got in contact with the repair man and we set an appointment. He told me my microwave was totally gone but then he said to me he doesn't make any money by people getting a new item. So he tried to fix it. I mentioned to choice that he had said that but they emailed me that he was going to come fix it. I asked them what he said to them because he told me it was totally gone. They told me they couldn't tell me what he said. I heard nothing else from either of them. Finally I got in touch with choice and they sent and email he would be in touch. I waited and waited. Last I heard from him he said he was waiting on a part. This is the only experience I've had with them. I'm not pleased with this experience. I don't if this is choice's fault or the technicians fault. I wish they would get back in touch with me faster.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Anita

Even though I got a full warranty package they don't tell you there are so many exclusions. For most of the items I call they say it's not included. The ultimate goal is to deny a claim. My hot water heater didn't work. When I called I got a response they scheduled someone three days later. Hot water is an essential item especially when the temperature is colder. They should notify customers at purchase that this is just a warranty and if they have an emergency it's not going to be handled right away. I'm shopping for another company that is a little bit more flexible and does not deny the majority of your claims.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 15th, 2020

check_circle

Verified Customer

star star star star_border star_border

Mathias

It used to be really consistent but lately they send out subpar vendors. We've gotten people that were completely unqualified and lied about the service they would provide which led to multiple visits leaving out items more damaged than they needed to be. Our kitchen sink was draining slowly so we contacted choice and they sent out a service provider who shoed up the house with no tools because he claimed his truck had been in an accident. He attempted to open the main plumbing with a hand wrench and then demanded he forty five dollars and then submitted to choice that he had snaked our drains which was false. We ended up having to pay five hundred dollars out of pocket to fix our own sink.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Piclady

Sometimes difficult to get reputable companies to service you. I have used them for a broken washer which they deemed too costly to fix so gave me money towards a new one; had to escalate the amount as I went to Lowes and Home Depot and I could not get a new machine even a basic one for the amount they wanted to give me. They increased the amount for the most basic machine. I also used them to fix a blower on the spa of my pool and the first company they contacted had an F rating with the Better Business Bureau so I asked for someone else...2nd company was not listed on internet so I couldnt find out any info on them and no one answered the phone number they provided me, so I had to use my own company and get reimbursed which shouldn't be a big deal but they want to talk to repair person and a lot of companies won't take the time to do this because you can be on hold for quite some time. Most recently I used them to fix a heating unit....company they sent was great but it took forever to get the part. Make sure you look up the companies they send to your house. Check the BBB rating and or reviews would be my recommendation. If you dont mind doing the research and some hassle then Choice is ok

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with our technicians. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 8th, 2020

check_circle

Verified Customer

star star star star_border star_border

Michael Pittsburgh, PA

The folks that answer the questions over the phone are very knowledgeable but I think they're given very limited leeway to what they can do. Two weeks ago my microwave went out and I put in the claim and actually the next day there was a serviceman here. He diagnosed the same problem and so he went back to discuss options with the warranty company and the option was to fix it or you get two hundred dollars for the microwave to replace it. The service provided by the individual companies has always been very good. The description of the coverage is very good but the actual cost of repair is a lot smaller than the cost of the device ot be replaced.

6 years ago

Reply from Choice Home Warranty

Dec. 12th, 2019

check_circle

Verified Customer

star star star star_border star_border

Justin

I've had both American Home Warranty and Sear's but I had a bad experience with American so I switched to Sears but they stared going under so I choose Choice because it seemed like a good package and it was a three year contract so I wouldn't have to renew every year. Nothing is breaking but I paid all this money so it feels like they are winning. I had to use my warranty to cover my AC unit and it turns out that wasn't even covered. I feel like everything I thought was covered turns out to not bee covered. I still have two more years so it is possible that something will break that is covered.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 11th, 2019

check_circle

Verified Customer

star star star star_border star_border

William Mattox Crawford, GA

I had a bad experience awhile ago when I had some water leakage. I called them and set it up for the guy to come to my house. I lived in Crawford, and he called saying he'd be in my house in 10 min, that he was in Crawford Ville! I told him that my house was a lot further than that and asked to be sent someone from my city, there's people there that can do it. He said he'd contact the company and they would let me know who would come. I waited a few days and nobody ever contacted me so I got somebody else to fix it. When I finally talked to them they said they would refund me the $100 that it cost, which they did and I appreciate that. However in the meantime my air conditioner broke and I had to contact them all over again.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Chuck Yuen Henderson, NV

The reason I went with Choice Home Warranty was because of their price. They are the lowest one I've ever used. I did have one particular incident, where my A/C stopped working in mid-July. The technician's diagnosis was that it was malfunctioning due to normal wear and tear, but Choice Home Warranty said that it was due to lack of maintenance. After many phone calls and hours on hold, our claim was denied, and considering it was over 100 degrees outside, we paid $3,000 out of our pocket to replace our A/C. The small claims are usually no problem, but overall, they're not there when I needed help. It's not right for someone to sit in an office hundreds of miles away, without looking at the unit, and say that it's not covered.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

Maria Lopez

The technicians sent to my home over the past several years have been hit or miss. Many are handymen that are not fully licensed in certain specialties such as electricity. There have been instances that my family has had to hire professionals outside of CHW in order to repair something that was misdiagnosed and not properly repaired by CHW. Many of our claims have been denied and the claims specialists simply have blatenely exaggerated or lied on a claim, why it was denied.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Jevon Marietta, GA

Sometimes stuff gets done but it's definitely not superior or what I would consider an expert level service, just kind of a middle of the road. I feel like their response times could be faster and their resolutions right could be better. I've had to pay for things out of pocket and then not get my money back because they didn't respond fast enough.

4 years ago

Reply from Choice Home Warranty

Mar. 31st, 2022

check_circle

Verified Customer

star star star star_border star_border

Michael Aho Lead Hill, AR

Dishwasher washer quit working paid 65 dollars for tech to say it's none fixable choose him warranty responded with a offer for ME to go purchase one that doesn't cover the cost of a new one plus I'm not a plumber or electrician I'm on SSD disability then I gotta wait over two weeks to talk to the adjuster about this.. in the mean time I do without.. I thought paying for this insurance fully covered my appliances IF I could not be fixed it would be REPLACED so far that's not true I feel it's false advertisement and taking Advantage of the old and disabled.. Thank you very much..

4 years ago

Reply from Choice Home Warranty

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Gustavo Goodyear, AZ

Used it a total of three time. The first time for the ac was great. The second time was for the dishwasher. I am still waiting for it to be fixed and that was three or four months ago. I haven’t heard anything. I had a water leak that ended up not being covered. They could provide more descriptions on what is covered. It would have saved me hours and a little but of money if is was more clear.

4 years ago

Reply from Choice Home Warranty

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Shiraz Orlando, FL

They tried to over charge me if I had not caught it in time. Six months into my warranty my air conditioning went down and they needed to replace a part and they said it was not compatible, so they have to put both the unit they said that I would have to pay for the exterior unit and when the charge came in I had to pay twice for the external unit which it was very difficult to get credit from them.

4 years ago

Reply from Choice Home Warranty

Mar. 22nd, 2022