Name: American Residential Warranty
Rating: 4.2

star star star star star

Earl Roth Fort Lauderdale, FL

Company saved my $500. Refrigerator went out and they fixed it before my food went bad. Thank you

7 years ago

Reply from American Residential Warranty

Hi Earl,

We are thrilled to hear about your recent repair experience. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Verified Customer

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Johnnie Williams Leesville, SC

Took to long to get someone to my resident

6 years ago

Reply from American Residential Warranty

Hello Johnnie

We apologize for any inconvenience you may have experienced. Please send us a direct message with any feedback that you may have from the claim as we would love the opportunity to improve our service and also initiate a full review to see if we can assist any further. We look forward to hearing from you.

Sincerely,
American Residential Warranty

May. 11th, 2020

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Lou Pittsburgh, PA

We never had a situation where we needed to file a claim .But the staff were always polite and professional.

5 years ago

star star star star star

jackie mcwilliams Chicago, IL

Great customer service, prompt and friendly servicemen. Efficient as well.

6 years ago Edited September 14, 2021

Reply from American Residential Warranty

Hello Jackie,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Apr. 28th, 2020

star star star star star

Francis Mkono Canastota, NY

Good and friendly experience ,and they always respond on time

6 years ago

Reply from American Residential Warranty

Hello Francis,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Apr. 13th, 2020

star star star star star

Cynthia Rudten Silver Spring, MD

Residential Warranty is very reliable and courteous services.

6 years ago

Reply from American Residential Warranty

Hello Cynthia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 10th, 2020

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Anthony Massey Leland, NC

It was my first time using this warranty. They set time an came out an d fixed the problem.

6 years ago

Reply from American Residential Warranty

Hello Anthony,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020

star star star star star

gerri roberts Potomac, MD

They were great and easy to work with. They were very helpful.

6 years ago

Reply from American Residential Warranty

Hello Gerri,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 30th, 2020

star star star star star

John pooe Northport, AL

Very professional. Customer service was great when handling claim

6 years ago

Reply from American Residential Warranty

Hello John,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 15th, 2020

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Fred S. Glenview, IL

Great initial response, issues are possibility locating certain contractors in my area.

6 years ago

Reply from American Residential Warranty

Hello Fred,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 26th, 2019

star star star star star

Angela Walker Warner Robins, GA

Service requested was corrected as asked for and appreciated 👌

6 years ago

Reply from American Residential Warranty

Hello Angela,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 12th, 2019

star star star star star

Anna Golodnaya Raleigh, NC

the call was quick and simple, the company that came to fix was good

7 years ago

Reply from American Residential Warranty

Hello Anna,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 11th, 2019

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DFC Atlanta, GA

Quick and easy process to make a claim. Service provider was prompt and professional.

7 years ago

Reply from American Residential Warranty

Hello DFC,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 4th, 2019

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Michael Florence, AL

Very bad experience they do not do what they say your best friend until something tears up then look out .Get ready to stay on the phone all day Not worth it at all!

7 years ago

Reply from American Residential Warranty

Hello Michael,

We apologize for any inconvenience you may have experienced. According to our records, a representative from the claims office contacted you about possible options that are in accordance with our terms and conditions. Please feel free to reach out should you have any further questions.

Sincerely,
American Residential Warranty

Oct. 2nd, 2019

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Timothy Bedford, IN

We haven't had enough experience yet with them. Customer service is excellent.

7 years ago

Reply from American Residential Warranty

Hello Timothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

star star star star star

Antonio Wilson Upper Marlboro, MD

Very helpful/knowledgeable staff & customer service is phenomenal!

7 years ago

Reply from American Residential Warranty

Hello Antonio,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 9th, 2019

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Margaret Medina Niangua, MO

Very satisfied with service. Service was done on schedule Tim e.

7 years ago

Reply from American Residential Warranty

Hello Margaret,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 29th, 2019

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Stephen Joseph Derwood, MD

Excellent service, however you need to stay persistent or you maybe waiting an extended period.

7 years ago

Reply from American Residential Warranty

Hello Stephen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 29th, 2019

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Jon miller Brooklyn, NY

Denied claim, sent out a subpar service provider and the process is painfully slow. Let’s just say sales and claims aren’t exactly aligned. Most disapointing experience.

7 years ago

star star star star star

Greg Unionville, MO

Have had several claims, and all have been handled very well!!!

7 years ago

Reply from American Residential Warranty

Hello Greg,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 26th, 2019

star star star star star

Ertha Reynolds McDonough, GA

my experience was awesome, they did an excellent job in no time

7 years ago

Reply from American Residential Warranty

Hello Ertha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 21st, 2019

star star star star star

Frances Talbot Chicago, IL

Very professional. Explains coverage and process thoroughly.

7 years ago

Reply from American Residential Warranty

Hello Frances,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 31st, 2019

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Denise Halls, TN

My toilet was clogged up it was the weekend I had to pay for it but they reimbursed me

7 years ago

Reply from American Residential Warranty

Hello Denese,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 19th, 2019

star star star star star

Sharon Anderson Philadelphia, PA

Heater wasn't working and they came out same day and fixed issue

7 years ago

Reply from American Residential Warranty

Hello Sharon,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 5th, 2019

star star star star star

Deloris Johnson Toledo, OH

Service was phenomenal and very quick, rated a for customer service

7 years ago

Reply from American Residential Warranty

Hello Deloris,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided. Please feel free to contact us should any future need arise as we look forward to being your go to provider for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 20th, 2019

star star star star star

Annette Ellenwood, GA

Service was fast my question was answered in the best way possible

7 years ago

Reply from American Residential Warranty

Hello Annette,

Thank you for the kind review. We are happy to hear that you have been pleased with our customer service. Please do not hesitate to reach out should any future need arise. We look forward to continue to service you for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 4th, 2019

star star star star star

Ronald Leverette Stockbridge, GA

Great response time and service . Would recommend them to anyone.

7 years ago

Reply from American Residential Warranty

Hello Ronald,

Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

star star star star star

Jerry d Stewart Yuma, AZ

good job by workers and time worked but very slow on receaving parts

7 years ago

Reply from American Residential Warranty

Hello Jerry,

Thank you for the kind review. We apologize for the delay in the shipping of parts but are happy that your claim was resolved. Please let us know if there is every any need in the future as we are always happy to help. We look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

star star star star star

Mark Charlotte, NC

Great experience, fast professional service. Excellent customer service

7 years ago

Reply from American Residential Warranty

Hello Mark,

Thank you for your kind review. We are pleased to hear that you have been enjoying our services. Please feel free to reach out in the future if there's anything that you may need. We look forward to continuing to provide assistance for your home warranty needs.

Sincerely,
American Residential Warranty

May. 16th, 2019

star star star star star

Angela Atlanta, GA

The technician was excellent and thorough who repaired my dryer.

7 years ago

Reply from American Residential Warranty

Hi Angela,

Thank you for taking the time to leave us a positive review. We are so pleased you enjoyed your claims experience and look forward to continuing to protect your home in the future.

Sincerely,
ARW Home Services

Aug. 20th, 2021

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sherri peterec Middletown, NY

they were fantastic very helpful and provided good service technicians

7 years ago

Reply from American Residential Warranty

Hello Sherri,

Thank you for the kind review. We are pleased to hear our technician have met your standards and were able to address the claims you have filed. Please give us a call if there is anything we can do in the future. We look forward to continuing to service you for your home warranty needs.

Sincerely,
American Residential Warranty

May. 13th, 2019

star star star star star

Jamila Norcross, GA

We had a quick and easy experience. So far it’s been good.

7 years ago

Reply from American Residential Warranty

Hi Jamila ,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you had a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 29th, 2019

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Edith Paris, KY

Doing the winter my heat went out I call and they had someone out the next day

7 years ago

Reply from American Residential Warranty

Hi Edith,
Thank you for the kind review. We are pleased to hear that your heat unit was repaired. We appreciate your business. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

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Laura Carrollton, TX

Because they make sure they do the everything works perfectly and you are satisfied.

7 years ago

Reply from American Residential Warranty

Hi Laura,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 28th, 2019

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Brenda Sowers Saint Paul, MN

Agents are very knowledgeable and saved me money on package

7 years ago

Reply from American Residential Warranty

Hi Brenda,
Thank you for the kind review. We are thrilled to know that you had an awesome experience with our Customer Support representatives. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

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Nyssa Stone Chicago, IL

The warranty is has come in handy when we need one or several of our home appliance repaired.

7 years ago

Reply from American Residential Warranty

Hi Nyssa,
Thank you for the kind review. We work hard to make sure that all of our claims are answered in a timely matter. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 7th, 2019

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David Feldman Virginia Beach, VA

Had a problem with my oven. Called ARW the lady was very helpful.

7 years ago

Reply from American Residential Warranty

Hi David,
Thank you for the kind review. We are pleased to hear that our team was so helpful with your oven issue. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 18th, 2019

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gentry Richmond, KY

The repair tech. was very good and knowledgeable about our product.

7 years ago

Reply from American Residential Warranty

Hi Gentry
Thank you for the kind review. We are pleased to hear about your experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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NANCY HASSIEPEN Middletown, DE

Very good customer service representatives and my appliance was fixed quickly.

7 years ago

Reply from American Residential Warranty

Nancy,
Thank you for the kind review. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 18th, 2019

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Jackie Warren, OH

Great makes sure the work is done and the people are very friendly!!

7 years ago

Reply from American Residential Warranty

Hi Jackie,

Thank you for the value feedback. Please let us know if we can be of further assistance in the future.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

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Rodger Cox Dudley, NC

they are very quick to respond to claims requests. the agents are courteous and helpful.

4 years ago

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Verified Customer

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Johnnie Fowler

Repairs not done in timely manner .waiting near 2 monear 2

5 years ago

Reply from American Residential Warranty

Hello Johnnie,

We apologize for any inconvenience you may have experienced. Please send us a message with the property address or phone number associated with your account so that we can initiate a full review of your claim and assist with moving the process along. We look forward to hearing from you!

Sincerely,
American Residential Warranty

Dec. 2nd, 2020

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wendy emert Roswell, GA

I have been calling for three days and no one answers the phone. I have been on hold listening to music for hours. Really.

6 years ago

Reply from American Residential Warranty

Hello Wendy,

We apologize for any inconvenience, our records show that a member of our claims team has reached out to you directly to assist with filing claim. Please let us know if there's anything else we can assist with.

Sincerely,
American Residential Warranty

Jul. 15th, 2020

star star star star star

C Kannapolis, NC

Professional, on time, completed the service

6 years ago

Reply from American Residential Warranty

Hello C,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 28th, 2020

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Lameka Borders Columbus, GA

They are on time with services and not as expensive as others warranty.

6 years ago

Reply from American Residential Warranty

Hello Lameka,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 15th, 2020

star star star star star

David Valparaiso, IN

Awesome customer service. Great rates. Great vendors.

6 years ago

Reply from American Residential Warranty

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2019

star star star star star

Roger Winfield, WV

You call and it gets fixed the same day. I rate them a 5.

6 years ago

Reply from American Residential Warranty

Hello Roger,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 15th, 2020

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dora w Bridgeport, CT

It really came in hand when i needed it. the call center is professional.

6 years ago

Reply from American Residential Warranty

Hello Dora,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jan. 10th, 2020

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B. Woodland Greenville, NC

They came within two days to repair a switch in my kitchen

6 years ago

Reply from American Residential Warranty

Hello B. Woodland,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 30th, 2019

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Rose Iorio Bayville, NY

The service is very good. I just wish the turn around time wouldbe faster.

6 years ago

Reply from American Residential Warranty

Hello Rose,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 10th, 2019