Name: American Residential Warranty
Rating: 4.2

star star star star star

Latisha New Orleans, LA

My experience with American Residential has been great so far. Recently I had to get my microwave repaired and I was very pleased with the service they provided.

7 years ago

Reply from American Residential Warranty

Hello Latisha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 20th, 2019

star star star star star

Robert Sharpsburg, GA

Upstairs Air conditioning system went out. System lasted 22 years. American Residential helped pay towards the cost of a new system. Technician who installed new system was excellent and honest. Works great.

7 years ago Edited September 14, 2021

Reply from American Residential Warranty

Hello Robert,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Aug. 14th, 2019

star star star star star

Vicky luster Birmingham, AL

My washer went out I call they got someone out here immediately I got a check cause they couldn’t fix my washer it was sooner than I thought it will be

7 years ago

Reply from American Residential Warranty

Hello Vicky,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 12th, 2019

star star star star star

Grace welsek Bergenfield, NJ

Great response time.They sent out 2 great repair men for2 different things One was for ice maker in refrigerator and the other one was clog in kitchen sink

7 years ago

Reply from American Residential Warranty

Hello Grace,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 31st, 2019

star star star star star

Sonia Bivens Newark, NJ

I have been a Customer for about (2) years now , I am very satisfied with the service, I've used plumbing and electrical, everyone was great!, Great Job and Great Service.

7 years ago

Reply from American Residential Warranty

Hello Sonia,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward to continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 11th, 2019

star star_border star_border star_border star_border

Jialin Dai Fontana, CA

I purchased this warranty based on the review. But I am so disappointed with this company. Looks it is trying to get all of my money. I paid the full year at once time. And I claimed one service with my water heater pipe leaky. And then after one month, I called to get another service with water heater no hot water. They set an appointment for me for the next four days. But on the appointment day, nobody showed up until I called, they told me they made a big mistake to send a different state company to me. Then they said they would make another appointment in two days. They did not care whether we had hot water use at all. Then they also told me that since I can only use $300 to fix the water heater, with the first $295 fixing the pipe, I only have $5 to use for the next time. I do not understand about it since I paid $55 trade fee every time. So I canceled the plan. But I only got $22 back( I paid $595 for the full year)after three months using with this home warranty. They told me that the $295 fixing fee should be paid by me and trade call fee and three months fee and $49 cancellation fee should be paid by me which I only got $22 back. I never met this kind of company. It is not my fault to cancel the warranty. They are not doing service right and also has the strange policy which fools the people. I have very bad experience with this company and would tell everyone about the situation. Do not use this company at all.

7 years ago

Reply from American Residential Warranty

Hello Jialin,

We are looking into this matter here at the corporate office and will be working on an amicable resolution and will be providing you an update as soon as possible. We apologize for any inconvenience you may have experienced. We will be in touch soon.

Sincerely,
American Residential Warranty

Jul. 3rd, 2019

star star star star star_border

John S

It is wonderful to have an honest, reliable organization that you can depend on in a time of need. We have called several times over the years and received prompt, efficient service and highly recommend.

7 years ago

Reply from American Residential Warranty

Hello John,

Thank you for your kind review. We are pleased to hear that you are satisfied with the services that have been provided. Please do not hesitate to reach out to us should any future need arise as we look forward to continuing to provide service for your home warranty needs for many more years to come !

Best Regards,
American Residential Warranty

Jun. 26th, 2019

star star star star star

Lauren Smith Monterey, CA

I researched different companies. ARW had the best price for the coverage I was looking for. I had a couple of minor issues in the beginning but all was worked out.

7 years ago

Reply from American Residential Warranty

Hello Lauren,

Thank you for the kind review ! We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 24th, 2019

star star star star star_border

Cyndi Upper Marlboro, MD

My overall experience with American Residential Warranty has been very good. I've been very satisfied with the services they have provided in the past. I highly recommend their services.

7 years ago

Reply from American Residential Warranty

Hello Cyndi,

Thank you for your kind review. We are glad to hear that you are satisfied with our services. Please do not hesitate reaching out to us should any future need arise as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 21st, 2019

star star star star star

Cass

This was our first claim but I was very pleased with the responsiveness and customer service. The service call was exceptional and everything was fixed in one appointment.

7 years ago

Reply from American Residential Warranty

Hello Cass,

Thank you for your kind review. We are please to hear that you are satisfied with our service. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

star star star star star

Donovan Edwards Hollywood, FL

Their service for the dishwasher and the garbage disposal was very prominent did not have to fight with anyone they were very polite and the problem was resolved in days.

7 years ago

Reply from American Residential Warranty

Hello Donovan,

Thank you for the kind review. We are pleased to hear that your issues with the garbage disposal and dishwasher were promptly taken care of. We look forward to continuing to service you for your home warranty needs in the future.

Best Regards,
American Residential Warranty

May. 8th, 2019

star star star star star

Lena Fayetteville, GA

I had a motor to go out on my upstairs furnace and in 2 days I had a new motor put on by one of your furnace Serviceman. The gentleman was very courteous and professional.

7 years ago

Reply from American Residential Warranty

Hi Lena,
Thank you for the kind review. We are pleased to hear that your furnace was repaired and that your experience with our company was great. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 11th, 2019

star star star star star_border

Monique R. Thompson Austin, TX

My experience so far has been good. My questions were answered in a timely manner and I really appreciate that. It would be outstanding if all service organizations practiced this. Keep up the good work. Thank you.

7 years ago

Reply from American Residential Warranty

Hi Monique,
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 26th, 2019

star star star star star

Frank Benjamin Toms River, NJ

Repair technician new his craft. He worked out a solution to fix my dishwasher that required coming up with a solution to fix a manufacturing defect.

7 years ago

Reply from American Residential Warranty

Hi Frank,

We're happy to hear that your dishwasher was fixed to your satisfaction. Please do not hesitate to contact us should you need further assistance in the future.

Sincerely,

American Residential Warranty

Mar. 14th, 2019

star star star star star

Doris Jeffers Columbus, OH

I found they’ve were true to their word and came at the time agreed upon. My appliance was fixed in a timely manner and am well satisfied with the service.

7 years ago

Reply from American Residential Warranty

Hi Doris ,
Thank you for the kind review. We are pleased to hear that your issue was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 12th, 2019

star star star star star

DAVID RUSS Harrison, MI

YOU NEVER know what can go wrong in your home. As a senior with a handicap it has A been blessing and I used two times already. Promise given and promise kept with ARM

7 years ago

Reply from American Residential Warranty

Hi David,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that our services had been a blessing for you. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 7th, 2019

star star_border star_border star_border star_border

Hannah Nolte Gatesville, TX

We have been with American Home warranty for over a year now. The first time we made a claim for a plumbing issue they said it wasn’t covered. The second time we made a claim for our a/c, they didn’t have any repair techs in the area that contracted with them so they said we could find our own. We did and submitted the repair bid which they approved. We sent the paid bill to them for reimbursement and they told us that because the unit is over 10 years old that they are only obligated to pay 50% of the bill. They never said anything about this until after we had paid the repairman. Very disappointing. Had we known all these things, we would never have gone with this company.

7 years ago

Reply from American Residential Warranty

Hannah,
We are sorry to learn that your are not satisfied with your warranty coverage. Unfortunately, we are unable to locate a customer account with your name in Gatesville. If in fact you are an American Residential Warranty Customer and not with one of the many other warranty companies, we would very much like to review your claim and learn more about what happened.
Please reach out to our corporate customer care team and ask them to initiate a review. We will also send you a private message so we can gather more information and hopefully provide an amicable resolution.
Kind Regards,
American Residential Warranty

Mar. 6th, 2019

star star star star star

Luis pacheco Conyers, GA

Since I've been with this service the customer service has been excellent very very respectful and they help you with whatever you need thank you for your service

7 years ago

Reply from American Residential Warranty

Hi Luis,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 19th, 2019

star star_border star_border star_border star_border

REGINNA M HALL Columbia, SC

I started out thinking what a great deal when purchasing this home warranty but I will most likely go back to American Home Shield as soon as my issue is resolved. If it ever gets resolved. I called in a work order for my dryer not working. The company contracted came 3 WEEKS AGO and told me it was the door switch or door latch that was the issue. So I was told it would be in 3 or 4 days... week 1 NO response. I called in o week 2 and Cunningham Appliances said it should be in my Monday ( 3 days after my call.) Then NOTHING. I call back end of week two a d I am told by Cunningham Appliances he spoke with then and it was mailed and I should have it Saturday or Monday. Again nothing. I called American Residential who does call Cunningham Appliances and they tell ARW it's on back order AFTER he just told me the part was in the mail. Really. ARW tells me what Cunningham Appliances told them and I know it's a lie because Cunningham Appliances told me the part was in the mail and had been shipped. I have checked with 3 companies that make this part for my model number dryer and it's in STOCK. This service sucks and I will be calling in a complaint with the BBB and ARW today. After I get my dryer repaired or my $55 back I will cancel and return to American Home Shield.

7 years ago

Reply from American Residential Warranty

Reginna,
We are very sorry to hear that you are having this experience and would like to do everything we can to get the issues resolved with the dryer claim. Hopefully we can turn this review into a 5 stars.
We have escalated this to our claims team and a supervisor will be reaching out to you.
Warm Regards,
American Residential Warranty

Feb. 8th, 2019

star star star star star

JB Boca Raton, FL

Fixed 3 appliances in the first 2 months of coverage. Saved me over 2 thousand dollars. Thanks to how they handled the claim from beginning to the end!

7 years ago

Reply from American Residential Warranty

Hi JB,

Thank you for sharing value feedback about your experience with ARW. We are glad to hear the policy is saving you money and providing you and your family peace of mind. Please contact us anytime.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

star star_border star_border star_border star_border

Ashfaq Rehman Burlington, NJ

I called for Plumbing Repair work for my Bathroom and representative asked me the copayment of $55.00 which I had paid on phone. when they send the Plumber he assessed the issue and called American Residential Warranty company for Work Approval then I received the call from ARW that they do not cover this kind of plumbing work so I asked my co-payment refund and they denied to refund my copayment refund. why I pay the copayment for the service which I did not received. it is a worse company and their Customer service is so bad. now I am trying to reach their supervisor to talk about my refund but they transfer me from one place to another. Oh God help me to get my refund Back!!!!!

7 years ago

Reply from American Residential Warranty

Hello Ashfaq Rehman,

We apologize about the issue you experienced when filing a claim. Please review the private message we have sent, so that we can review the claim and potentially come to an amicable resolutions.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

star star_border star_border star_border star_border

C. KEMP Boca Raton, FL

We are familiar with Home Warranty Co’s and the good ones are worth having - That said, American Res Warranty in FL, were the Absolute Worst! Countless attempts to get a Rep to File a Claim. The 1 Rep we got didn’t listen to our issue, cutting us off by stating, “We don’t cover that issue”. It was ridiculous- We asked for a Supervisor. Waiting 1 year for that Returned Call! Of course we tried to call 37 times, 14 emails to every Dept to NO AVAIL. We tried to get a REFUND & still NO RESPONSE; NO CLAIMS CAN BE FILED; NO Coverage on ANY Claims when FINALLY reaching A REP; followed by, NONSTOP Harassing SALES CALLS BEGIN when the POLICY EXPIRES exceeding 12 PER DAY, ALL WEEK LONG until we threatened with our legal counsel. It was THE MOST RIDICULOUS waste of MONEY & TIME as they are ABSOLUTELY SCAMMERS. NO REFUND on Fraudulent Coverage we paid over $780 for and received NO SERVICE on valid covered items, NO RESPONSE FOR a SUPERVISOR to Review or Simply CALL US BACK. Also, PHONES SHUT DOWN midday when you attempt to call in a claim. The only time you’ll get through is on a SALES CALL.

7 years ago

Reply from American Residential Warranty

Hi C. Kemp,

We apologize for the issues you encountered when filing a claim. We would value the opportunity to look further into your experience. We have sent you a private message so that can learn more. We look forward to speaking with you further.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

star star star star star

Tom Boca Raton, FL

I bought a warranty from them about 6 months ago. They have always responded quickly to my claims. The price is very competitive and the coverage is the best I have seen.

7 years ago

Reply from American Residential Warranty

Hi Tom,

Thank you for taking time to share feedback about your most recent experience. Please feel free to contact us anytime.

Sincerely,

American Residential Warranty

Feb. 5th, 2019

check_circle

Verified Customer

star star star star star

Linda Clark

They have taken care of my garage door opener quickly and efficiently!

5 years ago

Reply from American Residential Warranty

Hello Linda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 23rd, 2020

check_circle

Verified Customer

star star star star star

S. Bovell.

Quality and Costomer service is great. The whole process is customer friendly

5 years ago

Reply from American Residential Warranty

Hello S.Bovell,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 24th, 2020

check_circle

Verified Customer

star star star star star

Faye Young

They are prompt and helpfuld when you are facing an issue with your house.

5 years ago

Reply from American Residential Warranty

Hello Faye,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

Ryan Blair Trenton, MI

They started out extremely unwilling to assist me. I was pushed from person to person. Never taking responsibility.

6 years ago

Reply from American Residential Warranty

Hello Ryan,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 7th, 2020

check_circle

Verified Customer

star star star star star

C Kannapolis, NC

Easy to use, fast service, professional, and reasonably priced

6 years ago

Reply from American Residential Warranty

Hello C,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Ron Belt

I called and they jumped right on my problem, and had it fixed right away.

6 years ago

Reply from American Residential Warranty

Hello Ron,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

check_circle

Verified Customer

star star star star star

Everardo Fuentez

Fast service operators doing the jobs and getting the tags out there in time

6 years ago

Reply from American Residential Warranty

Hello Everardo,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

star star_border star_border star_border star_border

Vincent Rawlings Reisterstown, MD

I recently filed a claim for my boiler system paid the deposit service charge and was told someone will be out to my house between 8am to 5pm, I should have suspected that it was phony! No one never showed up or even called to say that they were not coming. I took of from work lost pay. When I called to speak to a supervisor to remy the situation they never called me back! WORST EXPERIENCE EVER I WILL NEVER do business with them again I canceled my policy asap!! Save yourself the time and headaches!!

4 years ago

star star_border star_border star_border star_border

Dade Sherman Smithfield, NC

This is one of the worst companies I have dealt with. I turned in two (same) invoices for $300.00. They never paid and I spent 15 plus hours on the phone with them. Do NOT use this company. I tried for 3-4 months to get the $300.00 and they gave me the run around. Do not waste your time with them. I canceled BOTH of my policies! GOOD RIDANCE AND GOODBYE!!!!!!! I PAID THE $300.00 OUT OF MY FUNDS!!!!!!

4 years ago

Reply from American Residential Warranty

Hi Dade,

We apologize for the unfortunate experience you describe above. Please forward an email to claims@arwplans.com so we may review your claims experience and a member of the Corporate team will reach out to you directly to discuss the outcome of the review. We thank you for your feedback so we may review our business processes.

Sincerely,
ARW Home Services

Jan. 21st, 2022

star star_border star_border star_border star_border

Rose Watkins Evergreen Park, IL

I have been with American Residential Warranty for a number of years. The service call I put through the first part of November has not been resolved. Refrigerator not working probably food going bad. ARW giving me the runaround. The service department told them they couldn’t fix it. They still giving me the runaround, I have throw away so much food. Couldn’t have a Typical Thanksgiving Dinner or Christmas Dinner. Food would go bad. My opinion ARW has went down hill when taking care of the customer. It is now January 3 2022 still waiting on a resolution.

4 years ago

Reply from American Residential Warranty

Hi Rose,

Thank you for reaching out to ARW Home. We deeply apologize for the unfortunate experience you have described above. We are working with our Claims Department to review and determine a resolution for you in the immediate future. Please direct all inquiries to our Corporate Escalations team via claims@arwplans.com so we may also expedite any future requests. A member of our Corporate team will be reaching out to you shortly to discuss your experience further. We value you, as a customer and hope to have the opportunity to turn your experience around.

Sincerely,
ARW Home Services.

Jan. 5th, 2022

star star_border star_border star_border star_border

Karen Jensen Mission Viejo, CA

My ice maker leaks. My freezer door is frozen shut and is very difficult to use. Yet I’m told it’s my responsibility to pay for repairs to the door after paying the premium for 10 months without using the warranty and $55 to open this claim! The customer service person, Monica, was rude, slow to respond and very difficult to understand. I felt brushed off rather than assisted. Plus she would not allow me to speak to a supervisor!

5 years ago

Reply from American Residential Warranty

Hi Ms. Jensen,

We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around.

Sincerely,
ARW Home Services

Sep. 20th, 2021

star star_border star_border star_border star_border

Denise Gaskins-Pena MA

They contracted a plumber to fix my disposal. The contractor informed me there were rocks blocking my disposal from working. He couldn't fix it!! They didn't have any other contractors!! I had to wait a month to get my $55 credited and then American Home Warrenty charged me $10 over my regular monthly payment when they had Covid-19 lower prices, WOW. Customer service does not exist.

5 years ago

star star_border star_border star_border star_border

Dan Whitaker Eagle Mountain, UT

Absolutely TERRIBLE. I've been on hold for HOURS over the last 5 days trying to get them what they promised to do and what I pay $200 per month for. They don't answer emails, texts, phones or anything. And they have 11 phone numbers -- I've tried them all multiple times. Just trying to get a water heater replaced. The Service Provider looked at it and they've been trying to get hold of ARW too. HORRIBLE service, horrible response.

6 years ago

Reply from American Residential Warranty

Hello Dan,

Our apologies for any inconvenience you may have experienced, our records show you have made contact with the claims office. Please feel free to send us a direct message or reach out to our corporate office as we would be more than happy to assist.

Sincerely,
American Residential Warranty

Sep. 22nd, 2020

star star_border star_border star_border star_border

Marisol Los Angeles, CA

You guys are the worst home warranty. When I call for claim every time you have to know the model and Serial number of the product and most time you say it’s not in your system. The company’s you send out do not do there job or do not come out to check the product. You guys take advantage of people and don’t give the right Reimbursement back. Cause you say the older the product is the less reimbursement you get back.

6 years ago

Reply from American Residential Warranty

Hello Marisol,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 23rd, 2020

star star star star star_border

Antonia Anderson Fayetteville, NC

Easy to contact and set up a time for service. Good communication with the company while claim was being completed. Quick payout of money toward replacement of items.

6 years ago

Reply from American Residential Warranty

Hello Antonia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 17th, 2020

star star_border star_border star_border star_border

loretta aguilar Portales, NM

I called them to come work on my air conditioning and they put free on in it but they did not pay but maybe a 4th of what it cost so I payed more out of pocket plus a 55 dollar service fee and the people they came out fixed it told me I should go with a different company cause they have had a lot of complains about them. When I called to cancel policy they said they didn't having think saying I canceled so they still charged me again cannot get money back called 3 times everyone says something different.

6 years ago

Reply from American Residential Warranty

Hello Loretta,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

star star_border star_border star_border star_border

Ethan Verhagen South Holland, IL

This company is messed up! I made a claim after 45 days my ceiling fan broke, they said someone would call in 48 hours, no one did. I called and they said to go to lowes web site and pick it out up to 150. no one called again then they called and said call lowes directly and they have an installer to put it in. later the next day they said they denied the claim? then I called about my A/C they gave me a company that is out of business with a bad number? then they transferred me and I have been on hold for 45 minutes no answer yet. don't use this company!

6 years ago

Reply from American Residential Warranty

Hello Ethan,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

star star_border star_border star_border star_border

Gene Glencoe, IL

Very poor customer relationship right out of the gates: two different agents called me in response to my request for quotes and both were very rude. They refused to send me detail information about plans referring to web site that does not provide sufficient information. One went as far as saying that if I do not understand computers it is not their fault. Never mind I am computer program developer and know that in well run company such information would be provided and it does not take much to generate email. Very bad sale practice!

6 years ago

Reply from American Residential Warranty

Hello Gene,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

May. 15th, 2020

star star star star star

Mary Jones Fort Mill, SC

Very professional. I called with a problem with my refrigerator and a technician was sent out and fixed my refrigerator in a timely manner.

6 years ago

Reply from American Residential Warranty

Hello Mary,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 24th, 2020

star star_border star_border star_border star_border

Michele Vilamarim San Mateo, CA

I got taken for $900. I was told by the sales woman oh we cover racks, rust. She was very deceitful she mentioned all these bells and whistles. I thought oh great I left American home shield what a fool I was. The customer service reps are so rude and the people that they send out are so nasty one man made me cry. I'm going back to American home shield The service is higher but now I see why.

6 years ago

Reply from American Residential Warranty

Hello Michele,

Thank you for reaching out to us about your recent dishwasher claim. We apologize that you are not fully satisfied with this claim, however, at this time the dishwasher is not eligible for coverage as we do not cover physical damage, rust or mold. Upon further review of previous claim history, we do hope that we met your expectations on the ceiling fan claims and your interior electrical system claim. If we can be of further assistance on these claims, please do not hesitate to contact us directly.

Sincerely,
American Residential Warranty

Apr. 17th, 2020

star star_border star_border star_border star_border

Linda Rural Retreat, VA

I have had three or four claims since taking out this warranty. Same thing, we have no one in your area to come out for repairs. After about three weeks and several calls, a check is sent to you for less than a third of what it cost to repair/replace anything. Those ads on TV are very, very deceptive. Nobody comes out on the same day. All lies, no one ever came to my house . The last straw came when they upped the claims service fee amount from $55 to $75, and increased the monthly rate by $6.50.

6 years ago

Reply from American Residential Warranty

Hello Linda,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Mar. 24th, 2020

star star star star star

Timothy Burns Louisville, KY

American Residential Warranty are always there when something repair in my home. But I'm not happy with the price going up on my bill.

6 years ago

Reply from American Residential Warranty

Hello Timothy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. We will be reaching out to you shortly in regards with the price change to provide a resolution that will provide some assistance to you. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 18th, 2020

star star star star star

Jernell Green Houston, TX

Thank for the excellent service. Thanks for be on time and providing me with the information I needed get my appliances serviced

6 years ago

Reply from American Residential Warranty

Hello Jernell,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 13th, 2020

star star star star star

Dale Draga Oldsmar, FL

Highly recommend american residential.. Prompt friendly service.. For what you pay you more than get your moneys worth !

6 years ago

Reply from American Residential Warranty

Hello Dale,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 6th, 2020

star star star star star

chester wilburn Hazel Crest, IL

My experience wit my furnace was in a few words contact day 1, completed day 2. replaced my furnace fan within 24 hours

6 years ago

Reply from American Residential Warranty

Hello Chester,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Mar. 5th, 2020

star star_border star_border star_border star_border

George Nicholas Bragg Omaha, NE

Pipes burst in my basement called this company considering I'm paying for them on a monthly basis they told me they could not get anybody to my house until Monday then told me if I could get someone here they would reimburse me now they're telling me that if I don't give them $55 to start a claim or they won't pay for anything what kind of company is this need to have water and they refuse to do anything to help but yet want me to pay them for something I done by getting the contractor here

6 years ago

star star star star star

Angela Roberts Upper Marlboro, MD

It was a great experience. I had personalized service experts who knew the layout of my home and recommended the best options.

6 years ago

Reply from American Residential Warranty

Hello Angela,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Feb. 20th, 2020