Name: American Residential Warranty
Rating: 4.2

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MT Stockbridge, GA

My experience with our last claim has been a nightmare. We called in September 30, 2019 that A/C was out. Assigned to service provider with a 2 business day wait. Fine, called that provider on Wednesday to learn that they had immediately rejected the claim and was told that ARW would contact us. Really, the only way I found out about the rejection was from the service provider. Tried calling ARW on October 2, 2019, called 3 different times and was on hold each time for 30 minutes and never reached the dispatch department. Finally calls claims department and got a smart mouthed young lady who kept saying it's not my department. Asked for a manager and got Brittany who was very helpful. The customer doesn't care about departments, to them, you are ARW a company. Brittany tried reaching dispatch but no luck either. She explained that we could seek outside service and send in the invoice. It takes 30 days for the invoice review and mailing time for reimbursement check. It is 90 + degrees in GA and to be without air is a death sentence. Experiences like this make customers look for other servicing companies. You don't have to wait on our payments. We pay immediately the service charge up front and to get NO SERVICE is unprofessional and disgraceful. What do you plan to do for this customer with this horrible experience? By the way that young lady needs customer service training or placed in job that does not deal with people.

7 years ago

Reply from American Residential Warranty

Hello MT,

We apologize for any inconvenience you may have experienced. Based on our records, it looks like you have been in communication with one of our claims supervisors who have escalated your claim and have been working on an emergency dispatch. Please feel free to reach out with any further inquiries.

Sincerely,
American Residential Warranty

Oct. 2nd, 2019

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DSmith Memphis, TN

I had issues with my stove I called American Residential and was given the name of the company that would be coming out to fix my stove The company came out and was able to fix my stove. with no issues. I just had to pay the deductible. Thanks American Residential

7 years ago

Reply from American Residential Warranty

Hello DSmith,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 26th, 2019

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Diane Stodola Goose Creek, SC

American Residential Warranty sent out a company to replace our ceiling fan in our Sunroom. They did a wonderful job in installing it and was a joy to deal with. We are very pleased in how we had to pick out the new ceiling fan and let them know and then they set the installation up for it to be installed.

7 years ago

Reply from American Residential Warranty

Hello Diane,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

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Kisha New Orleans, LA

My house is less than five years old and I recently had a plumbing issue in the Kitchen sink. Well, needless to say I was upset. I called American Residential who immediately had a plumber come out and fix the issue. I'm grateful for American Residential!

7 years ago

Reply from American Residential Warranty

Hello Kisha,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 18th, 2019

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Shirley Garrett Indianapolis, IN

ARW is a good company to have when you need home repairs. They are efficient,repairmen is polite,they respect you and your home, they arrive on a time. My experience with the technician and the company is excellent. It’s also affordable. I would recommend them to everyone.

7 years ago

Reply from American Residential Warranty

Hello Shirley,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 11th, 2019

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Patricia Nelson Spanish Fort, AL

American Residential Warranty was great when my air conditioner went out 6 weeks ago. I called and gave them the information and they had a service man here that afternoon. It was fixed and I didn't have to do anything. I am so happy to be an American Residential Warranty customer.

7 years ago

Reply from American Residential Warranty

Hello Patricia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 28th, 2019

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Peggy Eagle Mountain, UT

We had a drainage problem in our bathroom. We contacted ARW. Customer Service collected information needed and located a company to fix the problem. A plumber came out that day and fixed the problem. He explained the problem as he was working. We were very pleased with his friendly, courteous manner and would recommend the company to anyone.

7 years ago

Reply from American Residential Warranty

Hello Peggy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 26th, 2019

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Willa Dean Williams Whiteville, NC

Very prompt and professional in locating technician to do repairs. Customer Service was readily available and informed of the process used to resolve the situation at hand. Reliable company contacted and made contact with customer to make appointment in a timely manner. Customer was satisfied with results.

7 years ago

Reply from American Residential Warranty

Hello Willa,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 22nd, 2019

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Tay Boston, MA

My washer stopped working, I called American Residential warranty and within 24 hours a licensed technician was in my home for the standard fee and with no extra costs. My washer is completely fixed and running like nothing happened to it. Thank you ARW.

7 years ago

Reply from American Residential Warranty

Hello Tay,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 22nd, 2019

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Jarvis Corbett Kissimmee, FL

American Residential Warranty is an excellent home warranty program for homeowners. This company goes above and beyond when you call them for support. I recommend them 100% when my a/c needed service American Residential was prompt and courteous.

7 years ago

Reply from American Residential Warranty

Hello Jarvis,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 19th, 2019

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Ashley Albuquerque, NM

Initially rated low because they could not find me in their system and told me to contact corporate on Monday. Found good customer service through their facebook page. They facilitated contacting corporate office, submitting claim, and getting my AC fixed fast. They even waived the service fee for my troubles.

7 years ago

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Doug Honolulu, HI

I have been a member of American Residential Warranty for the last two years. I am very pleased with the service that I have received, Recently we had a Dishwasher repaired as well as my wife's computer. I am pleased to report that the repair was performed in a timely manner. I will continue with my membership to ARW.

7 years ago

Reply from American Residential Warranty

Hello Doug,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Aug. 8th, 2019

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Dishwasher Repair Honolulu, HI

American Residential Warranty repaired our dishwasher in a timely manner. The service consultant was excellent and I am happy to report that the appliance works fine. It was a pleasure to work with ARW and I will continue to be an active member of their service.

7 years ago

Reply from American Residential Warranty

Hello,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 8th, 2019

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Susan Kelly

Called to have my air conditioner repaired. I was referred to a company that does not accept American Residential insurance so I called the insurance company back and let them know. They were going to refer me to a second company and I never heard anything nobody ever came out. American Residential did refund my money when I let them know that I never got any response

7 years ago

Reply from American Residential Warranty

Hello Susan,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Aug. 7th, 2019

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Lucretia Cody Buffalo, NY

He should be recommended for a bonus because he helped me understand everything I say I needed to know and I could contact him if I have any more problems or issue with my record that's how nice he was and he was very very polite and professional

7 years ago

Reply from American Residential Warranty

Hello Lucretia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 1st, 2019

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Adriane Buford Independence, MO

American Residential Warranty scheduled an appointment with a service company that was able to schedule a same day appointment. The technician came,however; it took several days to get approval for work order because it was over the weekend. The service on my air conditioner was completed with no out of pocket expense to me.

7 years ago

Reply from American Residential Warranty

Hello Adriane,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 15th, 2019

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Tracy Hamm-Simmons White Plains, MD

American Residential Warranty is one of the better home warranty services. I always receive prompt and efficient service when I call. The representatives are always pleasant an# helpful. The service fee deductible is one of the lowest around. Best value.

7 years ago

Reply from American Residential Warranty

Hello Tracy,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 10th, 2019

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Lea Culp Crossett, AR

My ceiling fan quit working. I called to find out what I needed to do. She told me and I said I wanted to use someone local. That was fine with them. I purchased the fan, paid the electrician, and got my money back within the week.

7 years ago

Reply from American Residential Warranty

Hello Lea,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services. Please do not hesitate to reach out should any future need arise as we look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 5th, 2019

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Yvonne M Barrett Hampton, GA

I have never had a problem with American Residential warranty when I call and need repairs within that same week they're able to get someone out and do my repairs they are very easy to work with and the customer service is awesome

7 years ago

Reply from American Residential Warranty

Hello Yvonne,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist.

Sincerely,
American Residential Warranty

Jun. 28th, 2019

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Charles1371 Hot Springs, AR

When I had an issue immediately got addressed and if the problem didn't get fixed they kept sending the guy out until the problem got resolved I've never had a company do that for me ever I am very satisfied with the outcome!!

7 years ago

Reply from American Residential Warranty

Hello Charles,

Thank you for the kind review. We are pleased to hear that you are satisfied with the service you have received. Please do not hesitate to reach out should any future need arise as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 24th, 2019

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Marla Bourn Greenwood, LA

So far my experience with ARW has been mostly positive. Had a small problem with a water heater claim being rejected originally but it was later cleared up satisfactorily. It's a little involved sometimes if you want to use a repair service of your own choosing, but other than that, they take care of everything very promptly and usually with great concern for your comfort and well being. All in all, I'm please with the service they have provided me and will continue to use them.

7 years ago

Reply from American Residential Warranty

Hello Marla,

Thank you for the kind review. We are pleased to hear that you are satisfied with the services provided to you. Please do not hesitate to reach out to us should any future need arise as we look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 24th, 2019

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SD Vancouver, WA

I am so happy that I reached out to the corporate office for assistance with my first claim I have with my freezer and computer docking station. I was so lucky to have connected with J.R. who went way above and beyond my expectations to help me and resolved my issues without question!! I am still in awe!! He was awesome and really made may day today!!

7 years ago

Reply from American Residential Warranty

Hello SD,

Thank you for the kind review. We are pleased to hear that you are satisfied with the customer service provided to you in regards to resolving your claim. Please do not hesitate to reach out should any future needs arise as we look forward to continuing to service you for your home warranty protection.

Sincerely,
American Residential Warranty

Jun. 24th, 2019

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Dwayne Woodard Baton Rouge, LA

I used to always ask my mother why she wanted me to pay this bill for her when she was living and all she would say is just pay the bill like I asked you to Dwayne. Now I see why. This is a very good investment she made and the work they do is really helpful for anyone buying a home. Have had a few hiccups but overall your service is top notch.

7 years ago

Reply from American Residential Warranty

Hello Dwayne,

Thank you for your kind review. We are pleased to hear that you are satisfied with our services. Please do not hesitate to reach out to us should any future need arise as we look forward to continue to provide assistance for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 20th, 2019

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Patricia Thompson Hephzibah, GA

When I called up I am cordially handled and given all of the information I am needed to have my problem fixed. Whenever I contact the company that has been assigned to fix my problem they have always proven to be very receptive to me and my situation and readily accomodates me.

7 years ago

Reply from American Residential Warranty

Hello Patricia,

Thank you for the kind review. We are pleased to hear that you are satisfied with your services. Please do not hesitate to reach out to us should any future need arise. We look forward to continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 20th, 2019

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Vicki

I am a 67 year old disabled cancer survivor. To have American Residential Warranty is a blessing. I call, state my problem, answer a few questions regarding the problem, pay my copay, I am given a service number, date and company who will repair the item. Fast service and staff is courteous. Easy Peasy no stress. Thank you, please don't change.

7 years ago

Reply from American Residential Warranty

Hello Vicki,

Thank you for the kind review. We really appreciate the positive remarks and are happy to hear that you have been pleased with our services. If there is ever a need, please do not hesitate to reach out to us as we look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 12th, 2019

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Michelle Iles Alexandria, LA

My washer recently went out. I called American Residential Warranty and they were very courteous and helpful. They assured me I would be receiving a call from a local repairman within 48 hours. I recieved a call the next day from the repairman to set up an appointment to check my washer. The repairman was also courteous and knowledgeable about my washer. I was informed a part would have to be ordered but my washer was still fixed within days of making the initial call.

7 years ago

Reply from American Residential Warranty

Hello Michelle,

Thank you for your kind review. We are pleased to hear that the issue with your washer has been resolved. Please do not hesitate to reach out to us should any future need arise. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 4th, 2019

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Cortez Haynes Columbus, OH

I had a plumbing issue at home and called American residential warranty and told them what my issue was and they assigned a claim number to me and a plumber called and scheduled an appointment with me and came out and fixed my plumbing problem to my complete satisfaction.

7 years ago

Reply from American Residential Warranty

Hello Cortez,

Thank you for your kind review. We are please to hear that you are plumbing issue was resolved. Please do not hesitate to reach out to us in the future if there is anything you need. We look forward in continuing to provide you service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

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Deborah B Tuscaloosa, AL

When my husband and I call American Residential Warranty, most of the time we are in a panic. The operators listen to us and they immediately take away the pressure and concerns that we have. They assure us that someone will be attending to our concerns, promptly. It is exactly the answers that we need Thanks for taking away our worries.

7 years ago

Reply from American Residential Warranty

Hello Deborah,

Thank you for your kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any need arise. We look forward in continuing to provide service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

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Matt Indianapolis, IN

They have been very quick with the claims I’ve made. One of the claims was for a washing machine, and the other garage door opener. I did not like the original company that was sent out to do my washing machine and they allowed me to select a new company. No complaints whatsoever about any of the service ARW has provided.

7 years ago

Reply from American Residential Warranty

Hello Matt,

Thank you for the kind review. We are glad to hear that you are pleased with our service and that your garage door opener and washing machine have been fixed. Please do not hesitate to give us a call for any of your future claims or if you have any questions. We look forward to continue to provide you with service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 16th, 2019

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KR Birmingham, AL

We have had several claims such A/C, heating, outside plumbing and refrigerator which all were covered. We have always received top notch customer service in handling the claim as well having the ability to explain our contract. The assigned contractor was knowledgeable and completed the repair on the spot.

7 years ago

Reply from American Residential Warranty

Hello KR,

Thank you for the kind review. We are happy to hear that your claims have been resolved. Feel free to give us a call if there is anything you need. We look forward to continuing to service your home warranty needs.

Sincerely,
American Residential Warranty

May. 14th, 2019

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Michael Germanton, NC

I had service with another company before and was not Happy. My Friend recommend American Residential to me and I have been very happy with them.The people that I've talked are very helpful and friendly.My friend has used them and very satisfied, I have not had to use them yet but I know they are there and makes me happy.

7 years ago

Reply from American Residential Warranty

Hello Michael,

Thank you for the kind review. We are glad your friend recommended you so that you can see for yourself the level of service we can provide to you. Please feel free to give us a call if you ever need assistance.

Thank you,
American Residential Warranty

May. 14th, 2019

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Dorothy Henderson Bedford, OH

ARW provides A+ customer service. Their representatives are knowledgeable and easy to talk with. The technicians that they use are professional as well and make sure you’re satisfied when they complete the work and make sure they explain what they have to do before the work is initiated.

7 years ago

Reply from American Residential Warranty

Hello Dorothy,

Thank you for kind review. We are glad to hear that you are impressed with our services and that your plumbing needs were addressed. If there is anything you need please do not hesitate to call us. We look forward to continuing to provide you with A+ service for your home warranty needs.

Sincerely,
American Residential Warranty

May. 14th, 2019

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Anesta J Jackson Farmingdale, NY

I can assure you that American Residential Warranty DELIVER what they sell. If they gave you a time that they will be at your home at a it that certain time you can book on it that they will be there on time. they deliver what they sell you do not have to wait they will be right on time. That 's their delivery,be on time.

7 years ago

Reply from American Residential Warranty

Hi Anesta,

Thank you for the kind review. We are pleased to hear that your issues were repaired and that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely, American Residential Warranty

May. 3rd, 2019

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Vera Johnson Milwaukee, WI

I am impressed with the fact that when you call ARW they get right on it. They send a specialist out to discovery the problem and enables them to order the right part(s) to fix the problem. ARW have fixed my microwave, gas oven and furnace. ARW looked at my refrigerator and told me what to do to fix the problem without needing any parts.

7 years ago

Reply from American Residential Warranty

Hi Vera,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that you're satisfied with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 25th, 2019

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Monica Larkins-Black Marietta, GA

My experience for the most part has been a good one since I joined the American Residential team however it saddens me to find out that a service provider that I referred for myself and to this company did not have a good outcome. The service provider that I referred is Latino Heating & Air. They serviced me plenty of times when I used my previous home warranty Old Republic. I asked to use them again . I had good report with their front office personnel Sherri and their tech Felix. They submitted documents to AIG came out serviced me last summer for AC. Several months later I get a call from Sherri who stated she was not paid by AIG. She asked if I knew any contacts in your office to get resolved. I was sadden to hear this and stated no. She told me the only reason she came to my home was because I used them plenty of times when I was with Old Republic they knew me and I was a good customer. Sadly my AC went out last week and I was referred to another company . I called Latino Heating & Air and they advised since they did not get paid from AIG they would no longer be able to service me and they no longer work with your company. They advised me to be cautious working with this company. I do not like being in the middle of a business matter that went south with a service provider & a warranty company. I especially do not like to hear my name tarnished or affiliated with this type of scenario because as she stated I was one of their good customers. However, because of this incident because I am with AIG & not Old Republic and because they did not get paid they can no longer work with me. I do not know what went on behind the scenes but I do hope this was not the case. Nevertheless a good HVAC Company that I trusted in years past under previous warranty company I will no longer be able to work with because of that issue. I hope you read these surveys and I hope someone looks into this. This situation put me in a awkward position last October when she called me. That is not right. Thank you for hearing me out.

7 years ago

Reply from American Residential Warranty

Hi Monica, Thank you for bringing this issue to our attention. We reached out to Latino Heating and Air and determined that they payment has been satisfied by The Warranty Group. We apologize for placing you in an awkward situation, and appreciate your honest feedback. Please let us know if we can be of further assistance in the future. Sincerely, American Residential Warranty

Apr. 22nd, 2019

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Phillipe Beltsville, MD

Our Hot Water Heater went bad after 14yrs. Called ARW to assess the Hot Water Heater and our options. ARW had someone out to look at the Hot Water Heater within 48hrs. Once it was confirmed the Hot Water Heater needed to be replaced then ARW sent us a check to replace the system.

7 years ago

Reply from American Residential Warranty

Hi Phillipe,
Thank you for the kind review. We are pleased to hear that your hot water heater issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 5th, 2019

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Yaya Baltimore, MD

My home is my life the best thing I could’ve done was signed up for America’s residential warranty when I have a appliance break down I called them out and they get the job done with no problem every time I would definitely recommend this service to my friends

7 years ago

Reply from American Residential Warranty

Hi Yaya,
Thank you for the kind review and your recommendation. We are pleased to hear that your appliance was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 4th, 2019

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Mark Rose Evansville, IN

We are completely satisfied with our refrigerator repair. The technician was very courteous, professional, and respectful. For just the service call fee, our expensive refrigerator was repaired and is working great again. So glad we found ARW!

7 years ago

Reply from American Residential Warranty

Hi Mark,
Thank you for the kind review. We are pleased to hear that your refrigerator was repaired and that you had such an awesome experience with our company!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Best Regards,
American Residential Warranty

Apr. 4th, 2019

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Gloria Charlotte, NC

I have had about 3 appliances and a plumbing issue repaired within the pass 2 years since I have been a customer of American Resendential Warranty. My appliances and plumbing have been repaired and they still worked. Knowledgeable contractors, always on time and the items are fixed the first time.

7 years ago

Reply from American Residential Warranty

Hi Gloria,
Thank you for the kind review. We are pleased to hear that your appliances and systems were repaired. We're glad that you're satisfied with our company and our services! If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your business for this past 2 years.

Best Regards,
American Residential Warranty

Mar. 21st, 2019

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Bryan Mansaray Ft. Washington, MD

This is the best company on the market. Fast,friendly and reliable . The rates are not to high and they cover a multitude of things in the home. Also the communication is also an A+++++.I would recommend this company to all my friends and family.

7 years ago

Reply from American Residential Warranty

Hi Bryan,
Thank you for the kind review. We are thrilled to know that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Best Regards,
American Residential Warranty

Mar. 19th, 2019

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Kenneth H Miller Liberty, MO

We had one experience with the claims department and it went very smoothly. When our clothes washing machine stopped working, I simply called and they handled the rest. Within a few days, a technician came to the house and was able to get our washing machine repaired. Good company!

7 years ago

Reply from American Residential Warranty

Hi Kenneth,
Thank you for the kind review. We are pleased to hear that your washer was repaired and that you had the best experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 15th, 2019

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Dieter Wefuan Wilmington, NC

The manager who worked with me was fantastic. She troubleshooted my issue carefully and patiently. And then did everything in her capacity to make sure my issue was resolved. She was phenomenal. She called me regularly to keep me updated. I was so happy to have her in charge of my issue.

7 years ago

Reply from American Residential Warranty

Hi Dieter,

Thank you for your positive feedback and we are so pleased to hear you had a wonderful claim experience recently. We look forward to continuing to protect you in the future. We wish you all the best in your future endeavors.

Sincerely,
ARW Home Services

Feb. 7th, 2022

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Sherry Reed Estacada, OR

They were courteous, helpful, and prompt, with my repair problem. The repairman that came to our home was the same. Yes I would recommend American Residential Warranty for peace of mind. If your appliances goes out don't stand there and shout. call American Residential Warranty, and they will send a repairman out. Sherry Reed

7 years ago

Reply from American Residential Warranty

Hello Sherry,
Thank you for the kind review. We are pleased to hear that your issue was resolved. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 28th, 2019

star star star star star

Tabatha Varner-King Jonesboro, GA

Currently my washing machine went out. With a family of 5 active kids, this was key in our home. They sent someone to my home the next day and I even gave me the funds to get a new washing machine. A one service for the price of my deductible.

7 years ago

Reply from American Residential Warranty

Hi Tabatha,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

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Lex Rosenbaum Fairhope, AL

We had a claim for our refrigerator which is covered by American Residential warranty they were so simple to use i placed a call to them they sent a guy out they needed parts ordered them got them and came back put them in it was a piece of cake I'm so glad I have American Residential warranty

7 years ago

Reply from American Residential Warranty

Hi ,
Thank you for the kind review. We are pleased to hear that your refrigerator was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 20th, 2019

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MM Ellicott City, MD

I called in to have someone come out to look at my refrigerator, and the customer service rep was very nice and was able to have someone come out the next day. They have very fast service and they were able to resolve the issue when they came to my house.

7 years ago

Reply from American Residential Warranty

Hi MM ,
Thank you for the kind review. We are pleased to hear that your refrigerator was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 19th, 2019

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Gregory Henderson Lancaster, NY

I appreciate the service , it has saved my family out of pocket expenses on multiple occasions. I have used it to repair my stove, microwave ,dryer, washing machine, and thermostat , there is usually not a long wait . And the technicians, are very skilled and professional.

7 years ago

Reply from American Residential Warranty

Greg,
We are pleased to learn that we have saved you and your family money on several occasions and that we were able to repairs many items in your home. Next time you need us we will be ready,
Best regards,
American Residential Warranty

Feb. 13th, 2019

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Re'Shan Coats Zachary, LA

American Residential Warranty provided me with exceptional results. The representative was very prompt, courteous, and professional. All of my questions and concerns were addressed. Surpassed all of my expectations. The service was great and an overall great experience. I highly recommend this company.

7 years ago

Reply from American Residential Warranty

Re'Shan,
Thank you for taking the time to share about your recent experience with ARW. If there is anything else we can help you with please let us know and we look forward to continuing to serve all of your home warranty needs.
Best regards,
American Residential Warranty

Feb. 13th, 2019

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Jmarsh Macomb, MI

After many years of faulty appliances, I finally invested in a warranty plan to cover my appliances and feel comfort knowing that there is help available 24/7 if I experience any issues. I recommend American Residential Warranty for a peace of mind at an affordable price. Their customer service team has been friendly, helpful, and knowledgeable when I have contacted them with questions regarding my plan. I have not needed to file any claims yet (thankfully) but I do have coverage for my fridge, dishwasher, oven, washer/dryer bundle.

4 years ago Edited October 29, 2021

Reply from American Residential Warranty

Hi Jmarsh,

Thank you so much for the kind words. We appreciate your feedback and are so pleased you had a wonderful customer service experience. We look forward to continuing to protect your home in the future.

Sincerely,
ARW Home Services

Oct. 29th, 2021

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Verified Customer

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Edna Mccall

Very Professional,courteous. Repair person called next day and made temp.repairs until part arrived.

6 years ago

Reply from American Residential Warranty

Hello Edna,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020