Name: American Residential Warranty
Rating: 4.2

star star star star star

Colleen Cockeysville, MD

ARW got someone out to my house quickly. They did a thorough job and were able to get the issue fixed with replacing a part.

6 years ago

Reply from American Residential Warranty

Hello Colleen,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 19th, 2019

star star star star star

Estella Shackelford Forrest City, AR

I had very good service experiences with American Residential Warranty. The services were in a timeless matter and professional.

6 years ago

Reply from American Residential Warranty

Hello Estella,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 16th, 2019

star star star star star_border

Dianne Bennett Elizabeth, NJ

I am very happy with American Residential Warranty. The piece of mind that we have with having a home warranty is priceless. They have great customer service.

6 years ago

Reply from American Residential Warranty

Hello Dianne,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Nov. 27th, 2019

star star star star star

Frederick gray Ellenwood, GA

When I had problems with my a.c. unit I called American residential and they sent out a technician and got the problem fixed quickly

7 years ago

Reply from American Residential Warranty

Hello Frederick,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 15th, 2019

star star_border star_border star_border star_border

Rick Tilander Antelope, CA

Our water heater started leaking so we called and 4 days later the plumber show’s up as they were just contacted today. Then we find out that this fine warranty company will only cover $300 of the bill leaving us to pay $1850! And that’s because the heater was 10 years old but even if it was a day old they would only cover $500 of the bill. And of course we didn’t know this until the job was half done. I hope this review convinces others who are considering this company encourages them to look elsewhere.

7 years ago

star star star star star

Marlene New Orleans, LA

American warranty has been great for me. I had two issues in my home and they responded and took care of the issue within a week

7 years ago

Reply from American Residential Warranty

Hello Marlene,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 10th, 2019

star star star star star

Jenny soriano Hillsboro, OR

I had a very pleasant and easy experience in getting my microwave fixed. The company made the process very easy and simple. I appreciated that a lot.

7 years ago

Reply from American Residential Warranty

Hello Jenny,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Oct. 4th, 2019

star star star star star

Wanda Frasure Edgewater, FL

Washer stopped working co response was answered imm ediately. Part was ordered and within a f ew days job was finished.1

7 years ago

Reply from American Residential Warranty

Hello Wanda,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 24th, 2019

star star_border star_border star_border star_border

Alexis Holmes Saint Ann, MO

My grandmother purchased this policy for her home. Not shortly after her air conditioner went out. She recieved estimates between $2800-$5000 to put in a new ac unit. She was offered $1100. Not enough to cover replacing it. She is an elderly woman on a fixed income and has been without her AC for over a week. She has repeatedly asked for a copy of the policy with no response. I suggest thinking twice before going with this company

7 years ago

Reply from American Residential Warranty

Hello Alexis,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Sep. 18th, 2019

star star star star star

Charles Smith

We needed a repair shortly after the 30 day period.We called to report the problem and had good customer service.The repair was done the next day.

7 years ago

Reply from American Residential Warranty

Hello Charles,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 12th, 2019

star star star star star

MissB Forest Park, GA

They sent a very knowledgeable technician out and he repaired the issue and also gave information and referrals to handle the cause of the problem

7 years ago

Reply from American Residential Warranty

Hello MissB,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 6th, 2019

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Sandra Griffin Washington, DC

I called for a dishwasher repair. It took three months of bad service and it still doesn't work. They sent Hevely Cool out to make the repairs and they said it was repaired then the first time I used it I found out Hevely Cool didn't replace a gasket and that caused water to leak out through the floor and caused water damaGED in my basement. Hevely Cool and American Residential Watranty both refused responsibility for the damage. Now I have more damage than I started with with no resolutions. I think they give Horrible service.

7 years ago

Reply from American Residential Warranty

Hello Sandra,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely, American Residential Warranty

Aug. 13th, 2019

star star star star star

bonnie raimondi Clayton, DE

They arrived on time.They informed us every step of the way.They resolved the situation in a timely manner.they were very courteous.

7 years ago

Reply from American Residential Warranty

Hello Bonnie,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 13th, 2019

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Tracie Absecon, NJ

My central air conditioning went out ,it took almost a week for someone to come out to look at it. The service man came out said it needs a compressor, I was told the company that American warranty sent out, only works 2 days a week in my areas, we are in a heat wave, and it might take about a week or more them to get back out here. This is nonexcuseable . The service company that they sent out told me to go buy a window air conditioner, are you kidding me. This is ridiculous, bad business.

7 years ago

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Arlene Raleigh, NC

This is an awesome service to have. This service allows me to have a peace of mind with the confidence that my home is covered and so is my checkbook

7 years ago

Reply from American Residential Warranty

Hello Arlene,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely, American Residential Warranty

Jul. 24th, 2019

star star star star star

JIMMY BUTTS Waldorf, MD

American Residential Warranty to date has provided a professional service at a reasonable price. I have been with them for over four years.

7 years ago

Reply from American Residential Warranty

Hello Jimmy,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 24th, 2019

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L. Chormanski Middletown, NY

ARW has not answered a phone call in under two hours, today my claim was demied because I had to have plumber replace a leaking hot water heater and claim was mot opened in time. Last summer I had a umber they sent not show up and charged the plan $600 of work that was never completed. Be sure to call and wait on hold for two hours to have them okay you finding a tech before having work done or you will have claim rejected as well. Going to cancel in 30 days when my new plan with another company kicks in.

7 years ago

Reply from American Residential Warranty

Hello L. Chormanski,

We apologize for any inconvenience you may have experience. Unfortunately, I am unable to locate your account given the information provided in this review. Could you please send us the name, address, and phone number associated with your account ? We would like to initiate a full review and see what we could do to help. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Jun. 19th, 2019

star star star star star

Ken Plasky Marshall, WI

Just a great company. This may be cliche to say but they do put the customer first. They bring in great and experienced techs without a high so pay.

7 years ago

Reply from American Residential Warranty

Hello Ken,

Thank you for your kind review. We are pleased to hear that you are satisfied with our overall service. Please do not hesitate to reach out should any need arise. We look forward in continuing to serve you for your home warranty needs.

Sincerely,
American Residential Warranty

May. 30th, 2019

star star star star star

Ricky O Moore Goldsboro, NC

The service was very professional,they were on time, and example what they were doing, I would recommend them to others.

7 years ago

Reply from American Residential Warranty

Hey Ricky ,
Thank you for the kind review and your recommendation!. We are pleased to hear that your issue was repaired and that you received the best service, which is our goal. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 25th, 2019

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Mrs. Bethley Douglasville, GA

DON'T DO IT!!! THEIR SERVICE SUCKS! Purchased the platinum plan. Had a great buying exp. Now, fast forward to needing to use the service. My AC stop blowing, called arw, they sent out 3 different technicians in which each gave a different diagnosis and all 3 technicians ultimate goal was to sell me a new unit. My conclusion is arw has partnered with inexperienced companies that are money hungry and always looking for a big score in every customer. Needless to say, I canceled their service went with a new warranty company and my AC was repaired.

7 years ago

Reply from American Residential Warranty

Mrs. Bethley,
We are very sorry to learn of this experience as this does not reflect how our company does business. We would very much like the opportunity to look into your claim further and provide some kind of resolution, but we are unable to locate a customer account with the information provided on this review. We will send you a private message to gather more information, determine if in fact you are a ARW customer and assist you properly. You can also send an email to for assistance or call 888-508-8886.
Best regards,
American Residential Warranty

Apr. 25th, 2019

star star star star star

Mehrtdad Tajkarimi Greensboro, NC

I think being responsive and on time is a very critical task for insurance company and American residential is very responsive about it.

7 years ago

Reply from American Residential Warranty

Hello Mehrtdad,
Thank you for the kind review. We are pleased to hear that you're satisfied with our company. We work hard to make sure all of our customers receive the best service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 25th, 2019

star star star star star

Alma Las Vegas, NV

I talk to the guys on the phone they took care right away it was fast srvice and very pleasent on the phone .i will stay with residential.

7 years ago

Reply from American Residential Warranty

Hi Alma!
Thank you for the kind review. We are pleased to hear that you had such a great experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home. Thank you for your loyalty to our company.

Sincerely,
American Residential Warranty

Apr. 18th, 2019

star star star star star

Terri Wilson, NC

Dryer stopped. Called ARW, they schedule service person to repair it the day. The service was flawless. I’m glad I have ARW.

7 years ago

Reply from American Residential Warranty

Hi Terri,
Thank you for the kind review. We are pleased to hear that your dryer was repaired and that your experience with our company has been the best. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Apr. 16th, 2019

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Coleen F Joseph Sugar Land, TX

I would not recommend this company to any one looking for a home warranty company, they only fix small appliances, I been with this company a minute my heater went out on my central unit 7 days passed I got the runner around on the 8 day they called and said they would buy me out for 700 they never told me anything about buying me out they are a big rip off I will be getting with the better business bureau please don't sign a contract with them

7 years ago

Reply from American Residential Warranty

Coleen,
We are sorry you are not fully satisfied with the outcome of the recent claim you filed with American Residential Warranty. Our goal is to provide the best experience possible. We have initiated a full review of your claims to see if there is more we can do.
Thank you for bringing this to our attention. When the review is complete we will reach out to your with an update.
Best Regards,
American Residential Warranty

Apr. 9th, 2019

star star star star star

Mike jones Philadelphia, PA

Great company ! Highly recommend everyone that owns a home. They were very professional and courteous. With an affordable deductible each month.

7 years ago

Reply from American Residential Warranty

Hi Mike!
Thank you for the kind review. We are pleased to hear that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 28th, 2019

star star star star star

James Cook Palm Bay, FL

Great customer Service and the information provided by Thomas was very informing which prompted me to acquire additional insurance.

7 years ago

Reply from American Residential Warranty

Hi James,
Thank you for the kind review. We are pleased to hear that you're taking advantage of our coverage plans. You are more than welcome to call our Customer Support reps with any questions that you may have. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 20th, 2019

star star star star star

Kathie Zeringue Slidell, LA

Making a claim with ARW was a phone call away, and despite the age and heavy use of both appliances, they were covered and taken care of quickly.

7 years ago

Reply from American Residential Warranty

Hi Kathie,
Thank you for the kind review. We are pleased to hear that your issues were repaired and that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 13th, 2019

star star star star star

Teresa Raymer Philpot, KY

Liked my service the service man even had the part I needed on the service truck for my oven fixed it the same day he came out no wording the part

7 years ago

Reply from American Residential Warranty

Hi Teresa,
Thank you for the kind review. We are pleased to hear that your oven was repaired and that we had the part ready at the moment of the visit!. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Kind Regards,
American Residential Warranty

Mar. 18th, 2019

star star star star star

Lee B Pompano Beach, FL

rest assured that ARW, will take care of your problem one way or the there, I have experienced it, no better company to be apart of..

7 years ago

Reply from American Residential Warranty

Hi Lee,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Mar. 12th, 2019

star star star star star

Christian Y. Ortiz El Paso, TX

I have not had any issues with this company, all claims they have been able to cover or at least pay a large part of the problem.

7 years ago

Reply from American Residential Warranty

Hello Christian,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jul. 10th, 2020

star star star star star_border

John s Thorndale, PA

Have always responded quickly to my needs. Technicians were courteous. But sometimes had a long lapse in time before getting the correct parts and having them installed.

7 years ago

Reply from American Residential Warranty

Hi John,
Thank you for the kind review. We are pleased to hear that your issue was repaired. We work hard to make sure that all the issues get repaired on time. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

star star star star star

Larry Neal Ellenwood, GA

best service in town. when your applicances break down. professional, courteous and very knowledgeable. Larry N. Ellenwood, Ga.

7 years ago

Reply from American Residential Warranty

Hi Larry,
Thank you for the kind review. We are pleased to hear that you had such a positive experience with our company. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 26th, 2019

star star star star star

Shawn Green Brighton, CO

I had a microwave go on the fritz. I was able to get the microwave repaired in a timely manner and to my satisfaction. Thank you!!!

7 years ago

Reply from American Residential Warranty

Hi Shawn,
Thank you for the kind review. We are pleased to hear that your microwave was repaired and that you're satisfied with our service. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 21st, 2019

star star star star star

E Spring Valley, NY

American Residential Warranty acted expediently in getting my claim serviced and I am extremely pleased with their services thus far.

7 years ago

Reply from American Residential Warranty

Hi E,
Thank you for the kind review. We are pleased to hear that your issue was repaired. If there's anything that we could do, please let us know. We look forward to continuing to provide warranty protection for your home.

Sincerely,
American Residential Warranty

Feb. 20th, 2019

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Kari A Williams Cape Girardeau, MO

This company practices misleading advertising promises. Many CS reps are outsourced and barely understandable. Management is no better. If you want to wait 3 days minimum for service, and another week for a part, this is the company for you. I only had to use them twice for relatively minor repairs, and this happened both times. I had to threaten them with a lawsuit in order to have my most recent premium returned to me.

9 years ago

Reply from American Residential Warranty

Hi Kari,

We apologize for the issues you experienced when placing a request for service with ARW on your Ice maker and Dishwasher. We do our best to provide the fastest service possible to our customers, however there may be limited times our vendors do not have same or next day availability in the event of non-emergency claims. In addition, each vendor may not have specific parts stocked depending on the type of failure and brand of the appliance. In these instances, parts must be ordered and shipped second day air to the vendor. Our records do indicate these claims were completed and and your last premium refunded to your account.

We appreciate your business and value your feedback. Please let us know if we can be of assistance in the future.

Sincerely,

American Residential Warranty

Feb. 4th, 2019

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Verified Customer

star star star star star

Garreth Fearon

Very responsive, helpful and gave clear information

5 years ago

Reply from American Residential Warranty

Hello Garreth,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 23rd, 2020

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Verified Customer

star star star star star

Derrick Ford

The times I required service, I received good response.

5 years ago

Reply from American Residential Warranty

Hello Derrick,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

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Verified Customer

star star star star_border star_border

Jeri Higgins

BECAUSE IT'S ALWAYS A CHALLENGE TO FILE A CLAIM AND IT TAKES LONGER THAN COMMERCIAL THEY SHOW ON TV

5 years ago

Reply from American Residential Warranty

Hello Jeri,

We apologize for any inconvenience you may have experienced. We would greatly appreciate the opportunity to turn your experience around and look into this issue. Please send us a direct message with any details from the claim such as claim number, approximate date of claim placed, etc. as we would be more than happy to initiate a full review. We look forward to hearing from you.

Sincerely,
American Residential Warranty

Dec. 8th, 2020

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Verified Customer

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Andrea Griggs

Completely deceitful. Charges multiple times per system and not for the problem. They itemize and charge for each thing. Buyer beware

5 years ago

Reply from American Residential Warranty

Hello Andrea,

Thank you for providing your feedback. We apologize for any inconvenience you may have experienced, please send us a private message with more details regarding your experience and we would love to initiate a review to see if we can assist.

Sincerely,
American Residential Warranty

Nov. 24th, 2020

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Verified Customer

star star star star star

Dennette Ray

great promt service with very high rated service

6 years ago

Reply from American Residential Warranty

Hello Dennette,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Sep. 16th, 2020

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Verified Customer

star star star star star

Ron Phoenix, AZ

Good customer service, they quickly respond to customers

6 years ago

Reply from American Residential Warranty

Hello Ron,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Aug. 17th, 2020

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Verified Customer

star star star star star

franxes Mobile, AL

good service friendly treatment knowledgeable

6 years ago

Reply from American Residential Warranty

Hello Franxes,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

star star star star star

Margaret Louisville, KY

I go very good service from this company.

6 years ago

Reply from American Residential Warranty

Hello Margaret,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Jun. 2nd, 2020

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Verified Customer

star star star star star

Amelia Spooner

Professional and knowledgeble repair service men

6 years ago

Reply from American Residential Warranty

Hello Amelia,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Verified Customer

star star star star star

Denise

One call is call it take and they start be the warranty

6 years ago

Reply from American Residential Warranty

Hello Denise,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Verified Customer

star star star star star

David...Ewa Beach Hawaii

Very easy to deal with. Most repairs covered

6 years ago

Reply from American Residential Warranty

Hello David,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

May. 19th, 2020

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Verified Customer

star star star star star

Michael Larck

They have a really great response when contacted

6 years ago Edited September 14, 2021

Reply from American Residential Warranty

Hello Michael,

Thank you for the kind review. We are pleased to hear that you have been satisfied with our services. Please do not hesitate to reach out should any future need arise as we are always happy to assist. We look forward to continuing to provide services for your home warranty needs.

Sincerely,
American Residential Warranty

Apr. 13th, 2020

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Gwendolyn Weeks Columbia, SC

I have had coverage 2 years or more my first time making a claim I have been waiting almost a month for a part for my refrigerator in the mean time I have lost food. I was told it’s not their fault if my part is on back order. I wouldn’t recommend to anyone. I have made all the calls no one reached out to me. I am very dissatisfied!!!

4 years ago

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Janet Santa Fairfield, CA

The sales people are friendly Beware....they only take responsibility for a bad repair from a company they send out if they pay for the entire repair. I am now out $1900.00 because they only paid part of it. I am the one now having to fight with company they sent out to get the correct part for my heater.

4 years ago

Reply from American Residential Warranty

Hi Janet,

We apologize for the unfortunate experience you describe above. Please forward an email with your policy address and phone number to claims@arwplans.com, so we may look into your claim and complete a full review. Once we have verified your account, a member of our team will reach out to advise of the status of the review. We hope to have the opportunity to turn your experience around.

Sincerely, ARW Home Services

Nov. 11th, 2021

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Alexandria Craig Philadelphia, PA

I waited 1 hour and 20 minutes for someone to finally answer my call and after explaining that my AC, which was serviced a week ago, has now frozen pipes and the service company hadn't received another service request to come back out on a 90-degree day, they put me on hold again to look into it.

5 years ago

Reply from American Residential Warranty

Hi Ms. Craig,

We appreciate you taking the time to send us your feedback. We are disappointed to hear about the long wait times and the way in which your claim has been handled. If possible, please forward an email to claims@arwplans.com with your full address, phone number and account number (if known) associated with your ARW account. We will initiate a full investigation into your claim issues. We would like the opportunity to turn your experience around.

Sincerely,
American Residential Warranty

Jun. 22nd, 2021