Name: American Home Shield
Rating: 4.0

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Matt Hot Springs, AR

It was easy and simple for my wife and I to make a claim within the first week after buying our house. We were so worried about some problems with our pipes and the plumbing. I filed the claim online in a matter of minutes with a few clicks and they gave me step by step information of who and when a plumber would be out to service our problem. He came first thing in the morning at 7am, and was extremely friendly. He had some of the best customer service of any tradesman I have ever met. I couldn't be more pleased and thankful my wife and I chose to go with American Home Shield for our first home together.

7 years ago

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Randy Hadden-Good Denton, NC

Our downstairs heating unit went out in the middle of the night. I put a request for service on American Home Shield website and received a phone call from a service provider at 9:00 a.m that next morning. This is the second time we have used our home warranty and both times American Home Shield has handled things very quickly and without any issues! In addition, both times we have been very impressed with the service providers sent to our home! This current issue was a quick fix nothing major. The first service we needed a new motor for our upstairs A/C unit. It was handled very professionally from start to finish! Highly recommend American Home Shield!!!

7 years ago

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Randee Stelman Lincolnshire, IL

Outstanding program. I have had to use American Shield several times now as I have been a member for about 2 years. When I first signed up, I had my doubts as to what level of service I would receive. I have received absolutely outstanding, timely service. Using the website is SO EASY to request service. The service request is confirmed very quickly and sent the appropriate service provider. All the companies that have been used to take care of my repairs have been very prompt, professional and immediately resolved my problems. I really can’t say enough about my very positive experiences with American Home Shield and I will continue to renew with them! Thank you American Home Shield - I really do have peace of mind that if anything goes wrong with my appliances, I know the problem will be resolved in a short period of time!

7 years ago

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Stephanie Adams Washington, DC

In January 2018 the secondary heat exchanger cracked in my furnace, American Home Shield replaced my furnace and they replaced it within two days. This is an excellent home warranty because whatever appliances break American Home Shield will fix it all you have to pay is the $75 service fee. I joined October of 2017 and my stove ignitor went out in November of 2017 and again all I paid was the $75 service fee and American Home Shield sent technicians from their own service companies both times to fix my stove and replaced my furnace. I have already started recommending American Home Shield to family and friends because this company actually fixed my appliances. The service company's technicians are very professional and thorough. I will always keep my home warranty with American Home Shield they are GREAT.

8 years ago Edited September 14, 2021

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Laura Lolley Lyndon, KS

We insisted that the seller of our home provide a extensive coverage home owners policy. American Home Shield was the company they chose and they made the best decision ever. American Home Shield covered all of the problems that arose soon after we moved in with only a $75.00 deductible. We had a clogged pipe, a leaking pipe under our kitchen sink, then the hot water heater went out. We sure were very unhappy new home owners as your home is your biggest investment. I have never had a problem with reaching American Home Shield in regard to my repair issues. The contracting provider for my service through American Home Shield is Theel Plumbing, Electrical, Heating, and Cooling. Theel has surpassed my expectations regarding quick, friendly, well educated technicians that are quick to start the repair and complete it with me never having to worry that the issues will never show up again. The technicians clean up the area leaving it I must say better than it looked before they started. They have even come out after hours to fix a broken pipe now that is great service. American Home Shield has my business now for as long as I own my home. Thank you to American Home Shield for your wonderful warranty policies at a very affordable cost, contracting with Theel Plumbing, Electrical, Heating, and Cooling and that low deductible. I have already shared all of this with my friends and family to let them know what a great company American Home Shield is.

8 years ago

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Judy L Newell Alexandria, OH

AHS has responded to my calls promptly and courteously. I have placed 2 repair needs in the 2 years I have been a customer. Repair company's have been promptly referred. One item was cleared up immediately. My 2nd call has been less successful. The repair service have been out twice, but the problem not resolved. It is working when they leave, and shortly there after right back to the same problem. This is how it works for me, maybe operates 2 out of 4 times. It was recommended I replace nearly $400 worth of parts, (which I did) and it was out of pocket, not covered parts by AMH. Unfortunately the garage door openers are still not working properly. I have had to make a 3rd call to AMH this week.

8 years ago

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helen Baker Indio, CA

We had a great experience with Dreamwork Development . We were having our kitchen cabinets resurfaced and just thrilled with the results. The owner of the company always showed up on time and if he was going to be late, I always got a call. His crew of men were terrific. They showed up on time and cleaned up there mess daily. They were always polite and very kind. They would do whatever you wanted to make things easy. We needed a touch up paint job to make the kitchen look perfect. The owner did it at no charge. His motto is your home is my home and I want it perfect. I would highly recommend this company. They are very prefessional and great.

8 years ago

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Kevin Wolfe Mount Hope, KS

I've worked with AHS both as a contractor and a homeowner. My first contact with them was as a contractor where I immediately noticed how prompt they are at getting the homeowners up and running again hassle free. Once I purchased my home I knew I wanted AHS as our warranty company however we had to wait 2 years as the previous owners already had a policy with another company. Shortly after moving in we had a couple of problems and had to call the other company, after multiple calls and several other issues I quickly realized how much better AHS was and anxiously awaited for the contract to expire we have had AHS since.

8 years ago

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Arnold E. Gordon Topeka, KS

Our ice maker went out on an old Wards refrigerator ( not sure of it’s age - but old.) When repair was not feasible, AHS offered several options for replacements. AHS REPRESENTITIVE made the suggestion that we could look ourselves for what we would like and being the weekend after Thanksgiving there were some very good sales going on. They offered up to $1100 if we replaced with a refrigerator of our choice. $1100 was considerably more than we had expected to replace ours. The rep suggested we get a refrigerator with at least a years warranty and even helped by suggesting several brands. What great customer service. Thanks.

8 years ago

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Diane Doss Jonesboro, GA

We had some problems with our furnace and AHS replaced it without any hesitation. The local company they used to service our furnace was great! Professional and installed without any problems. The same week our panel boards in our refrigerator and freezer went out. The company AHS recommend was excellent. What I like AHS is, they support small business in your local area. Please remember the local business and their technicians are local and might have to order parts or a replacement items that might take a week or so, and then they can complete your work. AHS is a excellent company and stand by their mission of quality service. I am grateful to them.

8 years ago Edited January 3, 2024

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Shirley Warren Spring, TX

While AHS is a great homeowner warranty company, I believe that they need to do a little more "vetting" of their contractors: AirTech (Airconditioning). The crew was great and completed the work as appropriate, but their office manager, I believe her name is Ashley is so rude to customers. I requested a detailed breakdown of my Airconditioner repair and she gave me such a hard time speaking all over me and not hearing out my request. I reported it to AHS and apparently they contacted Airtech. She sent my invoice via fax but not what I asked for (A DETAILED breakdown of my costs/charges) Especially the cost of the Freon. So I called her back to request the detail breakdown her response: "We charge at a "FLAT RATE". Not true; they sent AHS the cost of Freon at $70.00 per pound but charged me $100.00 per pound which they added (at least they say they added 10 pounds). But other than that, so far, so good AHS has met my expectations.

8 years ago

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Cassandra Eggert Troutdale, OR

We received a year of home warranty coverage through our realtor. AHS was a wonderful first time home owner investment. The claim process is easy to navigate and getting things fixed is very simple. Our coverage was very comprehensive; really helped us as we navigated our first year of homeownership and learned about our house’s quirks and needs. We also met a lot of really great businesses whenever we needed something serviced. Being new to the area that was great to have a roledex of reputable businesses when something that wasn’t covered broke or needed repair. It’s easy to schedule an appointment online and whenever I interacted with customer service they were courteous and helpful.

8 years ago

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Thomas Jason Trubenbach Central Point, OR

We have had AHS for a number of years on both our home as well as a rental property. I think there has only been one year that we did not "use" our benefit. This is especially true if you have an old home / appliances. We just had to replace our dishwasher and didn't want the one they recommended as part of the package, so I ordered the one we wanted and they sent a check for $565 to my home. We only paid the difference for the extras we wanted. After the recent storms on the East Coast, it has been difficult getting through on the phone, but you can do everything online in less than 5 minutes. Great company and I recommend them highly.

9 years ago

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Steve

I've had a AHS service contract for 12 years. Of course over the years my premiums have increased as-well-as the service trade fee. During the time with AHS, I've only experienced favorable customer service; either by phone or website claim submission. Over the years , I've had one hot water heater replaced with a new one, a range and ceiling fan repaired, AC serviced numerous times and numerous plumbing repairs performed. For each of the services described, I only paid the trade fee. No fuss, no hassle, no phone tag! And all the work was performed timely by very professional craftsmen. But the major repair was a total replacement of the return air system located in the attic. The system failed from rust and corrosion, and drain pan totally rusted out. I called in a service claim to AHS and they sent a AC tech out the following day. He discovered the situation I described above. He stated the system was beyond repair and would need totally replacement. This system is custom fabricated with various parts and sheet metal to fit the size needed for the home. It was summer time and a little over two weeks without AC before recovery. Again we only had to pay the trade fee. I'm sure the wait in the warm temperature was far less painful than that bill was to replace that system. AHS has been well worth the investment!

9 years ago

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Dominica Scott

I had fast reliable service. It was handled within a week. They consistently sent emails and texts informing me of when the repair company would be coming and scheduled.

4 years ago

Reply from American Home Shield

Hi Dominica. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

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Manny

So far, I used it once as I am a new member. But so far everything seems to be easy. Making an appointment is seamless, fast and easy. You request, they do the rest of the work.

4 years ago

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Verified Customer

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Kim Campbell

I have had a couple claims over the past 2 years. One was quite bumpy but I was very satisfied with the resolution. The most recent claim was outstanding! Great service.

4 years ago

Reply from American Home Shield

Hi Kim. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience in the future as well.

Apr. 15th, 2022

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Verified Customer

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William Hurst

Had garbage disposal and washing machine problems. Called American Home Shield. They sent repair men for each problem. Both problems were fixed. Repair men very courteous.

4 years ago

Reply from American Home Shield

Hi William. It is great to hear how well your repair experiences have been. We know how important it is to provide service our members can count on. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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Arnold Agraviador

I thought I got this to help me fix or replace appliances that were not working when I moved in to a new condo. My garbage disposal wasn't working the day I moved in and this company won't replace it after the technician mistakenly stated it was abused. After several calls and explanation that WE DID NOT abuse it since we JUST MOVED IN. The company still said "Even if you didn't abuse it, it was still abused and we won't replace it." Sorry but this is BS!!! I bought the insurance to cover things like this and they won't stand by the contract.

4 years ago

Reply from American Home Shield

Hi Arnold, I hate to hear about the lack of service received. I would be glad to speak with you to reach a resolution.

Apr. 15th, 2022

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Ronald Graham

I recently had both my stove and refrigerator looked at and found that they both needed to be replaced, and American Home Shield replace both. with no problems or hassels

4 years ago

Reply from American Home Shield

Hi Ronald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Corissa Neiman

American home shield is very helpful when needed for services. You can put in your request and then they have someone get in contact with you for your request of service.

4 years ago

Reply from American Home Shield

Hi Corissa. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 9th, 2022

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Martin Harry Jr

American home shield is the best I've seen yet to come keep people friendly ,polite ,courteous I guess when you been paying them your money I would be nice too

4 years ago

Reply from American Home Shield

Hi Martin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Vennessa L Green

The electrician came and then another group came to complete the work and their information conflicted with the initial technician. The second technician with the dark hair was a bit rude so I prefer not to deal with them again.

4 years ago

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Verified Customer

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Joycelyn Bottoms

No heat on cold Friday night, Saturday am low will be 20 deg. First tech "call back in 30 min and they will change providers who could do emergency service". Called back different tech "it's only 0730 they should open at 8am call then". Third call back "we sent vendor a msg they will contact you" meanwhile Sunday morning temp 30 deg. Vendor came Monday morning. Very dissapointed I'm 65 with 2 over 70 year olds in house.

4 years ago

Reply from American Home Shield

Hi Joycelyn, I hate to hear about the poor customer service experience and delay that occurred with AHS. I would be glad to speak with you to assist.

Apr. 13th, 2022

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Dan Sharphorn

Last contractor was outstanding. Last year I had one who would not return calls and never came back to my house to provide service and even thought I repeatedly called AHS customer service, no one would help and no one there returned calls even after they promised to. It took 5 months to get it straightened out.

4 years ago

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Verified Customer

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Pete ROUSE

They do not replace with like appliances. If you have a high dryer, they only cover the most basic model. They no longer cover installs. Seems like you pay more, get less.. they continue to reduce items covered, not your freezer, split ac units, etc.

4 years ago

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Verified Customer

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Jo

I have sent them 3 emails and 4 phone calls over a refundof $75 charged .e when theyech did NOTHING due to I was still covered with anger warranty sohe left my home doing NOTHING. I lost ALL my meat in my freezer and ALL my items in my frog because my freezer broke down. I'm 82 years old on low income and they have chosen to TAKE my $75. Where is their compassion for older seniors in our community in these trying times. I've had AHS apprx 12 years and sooo disappointed in their unfair tactics!!!

4 years ago

Reply from American Home Shield

Hi Jo, I hate to hear about the service fee charges that have occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number.

Apr. 13th, 2022

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Mae Christine Bales

WE HAVE AN OPEN WORK ORDER FROM OCTOBER 27, 2021 THAT HAS NOT BEEN COMPLETED AND HAVE NOT REFUNDED OUR SERVICE FEE. The other two work orders were completed very satisfactory. RUSH plumbing does not return calls or complete work.

4 years ago

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Verified Customer

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Julie Conrad

Laser I requested service for my microwave. AHS sent 2 companies. One came 3 times and did not fix it. It also broke a couple of pieces from the inside of the oven. The other company came twice and also broke a piece from inside the oven. i saw an electrical discharge when I turned the oven on I am afraid to operate the oven. I reported all this to AHS. They said that the last company told them the oven was working fine and decided not to service the oven any more. The first company refused to provide me with a receipt. I reported all this to AHS but they did not do anything about it.

4 years ago

Reply from American Home Shield

Hi Julie. Thank you for your feedback regarding the service for your microwave. I am sorry to hear that the issue has not been resolved. I would be happy to follow up with you to assist with this matter.

Apr. 13th, 2022

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Verified Customer

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Chris

So far been a horrible experience. Broken appliance they charged 100$ for a service call and it took 2 weeks to get someone out to look at the appliance. I told them its was going to have to be replaced as it wouldnt even turn on. I understand why they had to send a technician but it was an extra 2 weeks downtime plus cost. Sounds like any call requires this 100$ charge. The repair technician said appliance needed replaced. HS gave a credit based on the age of my broken device and directed me to thier own internal appliance shopping page. Thier prices were 200 to 300$ higher than buying directly from vendor or a shop like Lowes. This price supposedly included shipping, installation and removal. I decided to go ahead and use thier internal site for my replacement since I was brand new to area and didnt know any contractors. Took another 2 weeks to get this installation and shipping scheduled. Day comes for install, random van shows up with an unmarked box. Driver drops box off and leaves. They do not remove my broken appliance and also say they cannot install the new appliance. Call HSA to figure out what I'm supposed to do as the extra cost was supposed to cover the install and removal. I'm now 3 more weeks into trying to get HS to send out another installer and have had to contact them multiple times to try and get an update. DON'T WASTE YOUR MONEY ON THIS COMPANY. After paying 100$ for service call plus paying they extra 200$ on top of my device credit would have been better off buying directly from lowes and bypassing HSA warranty in its entirety. I'm almost 2 months into having a broken appliance with no installation date and zero follow up by HSA. Warranty cost me 450$ for a year definitely not worth it.

4 years ago

Reply from American Home Shield

Hi Chris. Thank you for taking time to let us know about your service experience. I hate to hear your appliance has not been installed. I would be happy to look into this issue further and follow up with you.

Apr. 13th, 2022

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Verified Customer

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Mark Zygmontowicz

I have been overly challenged about covering issues at my house at every turn. Furhter, the fact that your call center is offshore - It was nearly impossible to have a coherent conversation with your customer service personnel. It seems as if the objective of customer service is to confuse and deny coverage. The fact that the conversation is almost impossible to have due to language barriers causes an extreeme amount of frustration. Horrible - horrible - horrible service and thus value. One rep completely misunderstood my service request and I was charged $500 for a single service request to have a tech inspect my furnaces. Furthermore, the tech company was ill prepared for the inspection - there was no scope used to inspect the heat exchangers but they used a CO meter - the service tech said that tow furnaces read over 300 parts per million of CO - which if true would have killed me a week earlier. This tech fully shut down two of my furnaces. What a joke.

4 years ago

Reply from American Home Shield

Hi Mark. Thank you for your feedback. I am sorry to hear that you were not pleased with the service you received. I would be happy to follow up with you to discuss this matter further.

Apr. 13th, 2022

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Verified Customer

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Terry Thompson

When calling in to speak with a American Home Shield Customer Service Rep, my experience is the rep does not communicate well at all has a hard time understanding the English language, has submitted two work orders incorrectly causing me to loose $150.00 dollars. When I called and spoke with a several customer service reps, and explained the work orders were entered incorrectly and I needed them to be corrected. They would not correct their mistake and I end up loosing the $150.00 due to their error. Customer Service and sending excellent qualified companies to your customers home is the key to making any business prosper. Your feed back would be greatly appreciated. Thank you

4 years ago

Reply from American Home Shield

Hi Terry, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your contract number.

Apr. 14th, 2022

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Verified Customer

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John Brooks Harrisburg, PA

Service was exactly advertised. I purchased this warranty after having had not so good an experience with a competitor. Best decision I could have made.

4 years ago

Reply from American Home Shield

Hi John. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide reliable and efficient service and we are really glad to know that we could do that for you. Thank you for trusting AHS.

Mar. 31st, 2022

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Verified Customer

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Carla Swanzy Olympia, WA

I appreciate being able to cover everything in my house under one warranty. It would be a 5, but I'm on a limited income, and a lower monthly rate or a lower per job cost would be better.

4 years ago

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Verified Customer

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Elaine Baytown, TX

They've come out to either repair or recommend replacements of my appliances. I've even had an electrician come and resolve an issue within our home.

4 years ago

Reply from American Home Shield

Hi Elaine. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Mar. 31st, 2022

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Verified Customer

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Ericka Perez Olympia Heights, FL

I have had an issue with with my shower and faucet since January. I have spoken to various representatives and was told completely different things each time. First the claim was denied. Then the claim got approved and there will be 0 out of pocket cost. Then they told me contractor will contact me to schedule repair. Never heard from them. I call back asking for escalation dept and was able to speak to someone who told me dont worry i will resolve this and call you back. Never heard from them. I called back asking for a supervisor and they said it will take 24 hours. Finally the supervisor calls me and I cant understand him because of the strong accent. He says he will email the vendor to resolve this issue and that was almost 2 weeks ago.

4 years ago

Reply from American Home Shield

Hi Ericka. Thank you for taking time to let us know about service experience with the plumbing issue. I am sorry to hear no one followed up with you. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Estella Lee Daphne, AL

I encounter a situation where I had to pay the service technician around $165 to balance my garage door when the only thing wrong was a broken spring. The technician stated in order for me to raise my garage I had to get it balance. They stated AHS does not cover if so then AHS should have stated that up front.

4 years ago

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Verified Customer

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Melissa Gresham, OR

The biggest problem is the delay in getting a contracted worker to your place. The people that come to our home have been good and the company itself is great at paying our claims.

4 years ago

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Verified Customer

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Rachel Klika Atlanta, GA

Every experience thus far has been very positive. Helpful customer service, easy to navigate website, good service providers and quick resolutions to issues

4 years ago

Reply from American Home Shield

Hi Rachel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 30th, 2022

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Verified Customer

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Deric Moir Scottsdale, AZ

Main Reason: Customer Service Reps - Sadly, it has become less stressful to just pay for equipment repairs out of pocket (even major costs), than it is to otherwise have to deal with AHS Customer Service. It is just too much work to deal with AHS, just to save a several hundred dollars on a repair. Here are some other reasons: 1. annual rate increases upon renewal instead of decreasing; no recognition of repeat loyal customers (i.e. no loyalty program in place) unless you call to complain. Even then, the best they can offer is still a rate much higher than they offer to new customers. 2. customer self-service /access via our online account has been restricted; the renewal notice does not allow customer to download a copy of the renewal contract or view the new rate until AFTER it renews at the new higher rate. Agents are seemingly told to advise customers this is not intentional, yet it happens systematically every year. 3. customer self service /control via online account has been restricted; auto-renewal is automated and now requires customer to manually call in to negotiate a new plan or cancel plan renewal. This a huge time-wasting and unpleasant experience.

4 years ago

Reply from American Home Shield

Hi Deric. Thank you for your feedback. I am sorry to hear that you have not been pleased with the service we have provided. I would be happy to speak with you to discuss your concerns further. Please provide your contract agreement number or property address so that I may locate your account.

Mar. 31st, 2022

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Verified Customer

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Clint Burnett San Marcos, TX

I have had a roof issue and a hot water heater issue reported to AHS since moving in. Neither of the contractors reported the work was covered under contract and I had to pay out of pocket for the repairs, the AHS did not cover anything. Their restrictions and customer services were poor. I tried to talk to a human in the "Authorization Department" that makes decisions on what is covered for each claim and was never able to speak with them. The AHS representatives I spoke with blamed the contractor on how they assessed the problem and the contractor claimed they were required by AHS to make that assessment. This is a backwards process and a wast of not only the 775$ yearly dues, but also another 150$( 75$ call out fee for both jobs) only to be denied. Horrible and will NOT recommend to anyone.

4 years ago

Reply from American Home Shield

Hi Clint. Thank you for your feedback. I am sorry to hear that you have not been pleased with your warranty coverage. I would be happy to speak with you to discuss this matter further.

Mar. 31st, 2022

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JEFFREY Hancock Vallejo, CA

They are not accessible by email if you have a problem. Waiting on phone, then the representive doesn't always get it right. We had a problem with the first contractor, Certified Comfort HTG&Air. We bhad to pay for a second contractor South Placer HVAC, to come out and finish the work. They were excellent. and finsh the work.

4 years ago

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Richard Dols South Jordan, UT

It's been two months since the initial visit. Parts ordered. Called again. Oh, parts ordered again, then the dispatcher unilaterally changed the appointment to a different day when I am not available. It will be another month...

4 years ago

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Verified Customer

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Mahmood Davani Vancouver, WA

Good customer service and providing immediate feedback on dialog with customer service. I am certain that AHS is focusing on customer satisfaction than any other competetor.

4 years ago

Reply from American Home Shield

Hi Mahmood. We are so excited to hear that you are pleased with the service we provide. We look forward to providing you with great service experiences for all your home warranty repair needs. We want you to know you can always count on us. Thank you for choosing AHS.

Mar. 23rd, 2022

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Verified Customer

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Javier Arteaga Atwater, CA

My claim was handled very fast. They did not give me any trouble replacing my AC/heating unit. I appreciate the quick response for expect a very hot summer

4 years ago

Reply from American Home Shield

Hi Javier, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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James Carthen South Boston, VA

My HVAC unit stopped working, so I haven't had heat for 6 days despite paying a monthly fee plus a service fee for this home warranty. The contractor American Home Shield sent to my home advised that it will likely be a few more days before he can repair the HVAC unit. What's the point in paying these fees if the repairs can't be done in a timely manner?

4 years ago

Reply from American Home Shield

Hi James. Thank you for taking time to write a review of your service experience. I am sorry to hear you are still without your heat working. I would be happy to speak with you to discuss this issue further.

Mar. 25th, 2022

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Verified Customer

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Toni Dieringer Alliance, OH

We had a refrigerator go bad in February and still have not received compensation. The company they used didn't call so I tried to call them before 4:00 and no one answered. It took 3 days just to get them to the house. He told us it needed a new compressor and AHS would contact me. I didn't hear from them so I contacted them and had to wait a few days for another tech to come out. He said it was too costly to repair so they said they would replace it with a comparable one. The old one had an ice maker but the amount we are getting doesn't include the ice maker. Then they say it will take up to 5 days to get the e-card.

4 years ago

Reply from American Home Shield

Hi Toni, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 24th, 2022

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Verified Customer

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BOB PORTER Daytona Beach, FL

They refused to refund my deductible when a service tecnician didnt show up. The tech lied and said they showed but nobody was home and I never returned their calls or emails . American Home Shield took the tech word for it against mine.

4 years ago

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Verified Customer

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Melissa Biernot Chesapeake, VA

Just takes too long to get service. They had to come twice to fix my washer, still broken so a replacement was ordered. Delivery is taking almost 30 days. What am I supposed to do until then? If I had all the money I've paid them, I could have just purchased a new washer

4 years ago

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Verified Customer

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El Thurston Charlotte, NC

Performance ! From start to finish everyone involved was wonderful and did what they said they would, I have used AHS for 4 years and have never been disappointed.

4 years ago

Reply from American Home Shield

Hi El. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Mar. 25th, 2022