Name: American Home Shield
Rating: 4.0

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Jeff Santa Fe, NM

Repaired my dishwasher, simple stuff. I'm pleased.

7 years ago

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Dennis C Mesquite, NV

I have waited over an hour for my initial call to be answered.

7 years ago

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Kevin Lawrenceville, GA

Too long wait for calls and no urgency on part of contractors

8 years ago

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Henry Livingston, NJ

it takes forever to get through the telephone. the website is so plain,, that you can not enter any information

8 years ago

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Tammy J Tomson Mercer, PA

Always takes care of my needs in a timely fashion

8 years ago

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Antonio young Michigan City, IN

there great...they fix what i need and very professional

8 years ago

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Gene McCauliff Las Vegas, NV

Service company was the best we have ever used

8 years ago

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Brett Lexington, MA

Sit on hold forever. No way to send e mail for customer service.

8 years ago

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Sudrea Tucson, AZ

Prompt service. Automated system user friendly.

8 years ago

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JON Philadelphia, PA

They didnt fix the issue and told me it was normal wear and tear after spending money for repairs and waiting 2 weeks

8 years ago

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Murry Schekman Watsonville, CA

They deal with lousy companies and their follow up is bad. Waiting on the phone for 30 to 40 minutes is common.

8 years ago

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Jennifer Theiler Spring Grove, IL

Customer service was terrible. Communication-terrible. Hold times-ridiculous. Timely service. A joke.

8 years ago

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Margaret Reeves Katy, TX

I was on hold for over 2 hrs. for the representative to tell me that a supervisor declined take my call.

8 years ago

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Benjamin Scalf Claymont, DE

I would rather burn down my house and jump off a bridge than try to deal with AHS again in a professional manner. Given 1 star because 0 was not an option.

8 years ago Edited September 14, 2021

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Laurence Johnson Columbus, OH

Speaking with a customer service rep is always 30-60mins to speak with someone

8 years ago

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Keron Tull Richmond, VA

Service is good. Phone wait is too long.

8 years ago

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Deltrice Newport News, VA

AHS was quick with their response and professional.

8 years ago

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Jerry Simons Mobile, AL

replacement A/C unit not good quality. Have had 3 service calls in a three(approximately) period

8 years ago

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Valencia Mullen Killeen, TX

Issues taken care of in a professional and timely matter.

8 years ago

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William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

9 years ago

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cristina salazar

good service after all the problems they give me.

9 years ago

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Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

4 years ago

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Rajit Sharma Leesburg, VA

Have two contracts with them. So many issues. Cancelling and never again use them. Terrible.

6 years ago

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Scot Crothers Fort Mitchell, KY

Worst service I have ever had. I have waited 3 months for satisfaction and there is none!

6 years ago

Reply from American Home Shield

Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Robert Sheldon

Sometimes the quality of the technicians is subpar.

6 years ago

Reply from American Home Shield

Hi Robert,
Thank you for sharing your feedback!

Jul. 8th, 2020

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George Streeter

QUALITY,YES BUT DUE TO THE CONTRACTORS THE UTILIZE.

6 years ago

Reply from American Home Shield

Hi George,
I would be glad to speak with you and discuss your AHS experience.

Jul. 14th, 2020

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Maria Rogers

Unwilling to accept liability, provide second opinion and fails to meet contracted requirements.

6 years ago

Reply from American Home Shield

Hi Maria,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Very disappointed San Diego, CA

Happy to take your money but not return decent services. Total frauds, wasted my time and money.

6 years ago

Reply from American Home Shield

Hi,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the service request.

Feb. 20th, 2020

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LF Georgetown, TX

Expensive deductible for some services so far.

6 years ago

Reply from American Home Shield

Hi LF,
Your feedback is more than appreciated and I hope you continue to enjoy!

Dec. 31st, 2019

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keith allen Erie, PA

to long of wait for work to be done!!!!!

6 years ago

Reply from American Home Shield

Hi Keith,
I hate to hear about your most recent experience to have the repair completed. I would be glad to speak with you and get the issue resolved.

Nov. 1st, 2019

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Ralph Emerson Fort Worth, TX

My problem was not solved I need a return visit.

7 years ago

Reply from American Home Shield

Hi Ralph,
Thank you for the update on your service experience. I would be glad to speak with you and place a recall.

Sep. 25th, 2019

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Wes Ashton, MD

AHS is a scam, plain and simple. They will collect your money but do not cover repairs.

7 years ago

Reply from American Home Shield

Hi Wes,
I understand your concern about the contract coverage after the claim denial. I would be glad to speak with you and get the issue resolved.

Sep. 20th, 2019

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Akash Patel Pearland, TX

The service was really terrible. After 2 months and 4 callbacks still no resolution to my problem

7 years ago

Reply from American Home Shield

Hi Akash,
I hate to hear about your most recent service experience and the unsatisfactory level of customer service. I would be glad to speak with you and assist with a resolution to your issue.

Aug. 14th, 2019

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Jennifer Oak Island, NC

A TOTAL scam! Not worth the paper it's written on and a complete waste of money.

7 years ago

Reply from American Home Shield

Hi Jennifer,
I would be glad to speak with you and assist to reach a resolution.

Aug. 1st, 2019

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Saint Suffolk, VA

Jumping through hoops is a requirement for dealing with them!

7 years ago

Reply from American Home Shield

Hi Saint,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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RH Bostic, NC

Phone service is poor long wait times

8 years ago

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Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

8 years ago

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Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

8 years ago

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Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

8 years ago

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Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

8 years ago

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Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

9 years ago

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Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

9 years ago

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Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

9 years ago

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

6 years ago

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Christopher Jackson Lawrenceville, GA

The wait time has become bad 45min to 1hr. Everytime

6 years ago

Reply from American Home Shield

Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Welch

Poor response with continuous delays & rhetoric.

6 years ago

Reply from American Home Shield

Hi Welch,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Upset and canceling as soon as I can.

Being waiting to long to fix a problem, and have not jet solved

6 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Debra Prokosch

Too hard to get hold of. Not comfortable w/computer.

6 years ago

Reply from American Home Shield

Hi Debra,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Marc Stuart, FL

Unhappy with lack of service and support. Poor organization. Lack of concern.

6 years ago

Reply from American Home Shield

Hi Marc,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the delay in service.

Jun. 12th, 2020

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Elliot New York, NY

They put me on hold for a while and my claim was denied.

6 years ago

Reply from American Home Shield

Hi Elliot,
I hate to hear about your most recent experience and the claim that was denied. I would be glad to speak with you and discuss the issues.

Mar. 3rd, 2020