Name: American Home Shield
Rating: 4.0

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Verified Customer

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Warren Moore

AHS has always reacted quickly to our service requests. The technicians they provided have been well prepared and very knowledgeable and have solved our problems quickly and professionally.

5 years ago

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Joseph Orton

I have been with them for about (3) years.. always quick to respond, always get to evaluate the vendors. If a vendor does not provide excellent service.. they replace them for free.

6 years ago

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Lana Barr-Sanders

They have replaced appliances when needed and fixed some as good as new! Good quality repair people who are safe wearing masks shoe covers and gloves. I am very happy with this service!

6 years ago

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Verified Customer

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Michelle Schultz

I called with a leaking dishwasher. They sent out very knowledgeable technician. I'm getting a new dishwasher. It was fast and painless. So glad I have this extra protection. I'm a single mom. Money is tight. Well worth it.

6 years ago

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Anne Mullen-Smith

The workers are all great and know their product. I would like a call so I can explains my real complaint about one of the main problems which I am not happy with and looking to leave your company.

6 years ago

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Verified Customer

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Patricia Steen

I have had several things in my house repaired or replaced and I feel American Home Shield is a very good company to work with and looks to repair your device or appliance as appropriately.

6 years ago

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Mary Jane Maness

Customer service is very good, contractors are professional, they don't cover all expenses like is represented in their ad but they do cut the total cost of repair down, the coverage is pricey. We have used our warranty twice and we are ahead of the annual cost compared to cost of repairs

6 years ago

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anthony mclean

never a hassle.i like the contractors having to answer to someone else besides me to get things done..Alot of times when you call a contractor they just do not want to finish things.

6 years ago

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Nancy W

For 25 years, AHS has given me a feeling of security knowing that with a phone call or online contact a technician, approved by the company, will come to my home and solve the current problem. This is an excellent option for homeowners that are NOT 'fix it' people.

6 years ago

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Toni Washington

First time I used them the service was great. Submitted a claim on Saturday morning. Company called with an appt for that day, unfortunately I wasnâ€™t home came out Monday fixed my dryer.

6 years ago

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VERA SCHOLL

Replacing my broken kitchen sink faucet was an ordeal and did not cover the required removal of the broken faucet from the marble kitchen sink surface. I believe that is a humongous short-coming of your alleged complete service. It cost me an addition $160 and your alleged "great coverage" for this particular job was horribly disappointing. How can you claim to replace a broken kitchen faucet when your repair person is NOT ALLOWED TO REMOVE THE FAUCET as part of the job? HORRIBLE EXPERIENCE! EXTREMELY DISAPPOINTED WITH YOUR COVERAGE FOR THIS JOB!

6 years ago

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Maddie

Quick response. They called us right away once I submitted my request. Quick resolution. The guy showed up, found the problem and had what he needed to fix it, getting us back in business.

6 years ago Edited September 14, 2021

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Ken Taitingfong

The companies that are dispatched are wonderful. I can request service online and pay my service fee, the service provider contacts me to set up an appointment. It's that easy.

6 years ago Edited September 14, 2021

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Roberto Lopez

I have had to have 4 different home appliance repairs in the last year. In each case, the repair company responded directly to me within 24 hours and was quick and professional in making the repairs.

6 years ago Edited September 14, 2021

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John Over

I called, set up appointment and the came on time, fixed my garage door opener. Simply the easiest process and results of any warrante company I've ever used. I was very pleased!

6 years ago

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Linda H. Ramirez

I just purchased coverage with them and I have had one appliance break down. Someone was sent to repair but a part had to be ordered and the job is still not done. The 15th of September is the date for the repair to be done. The one complaint I have is that getting someone to answer when you call AHS is absolutely frustrating. I was told that my wait time would be 1 1/2 to 2 hours.

6 years ago

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Lisa Lewey-shields Lisa's Daycare

They have always assisted me and have work with me on my claims and the companies they have sent out to repair have been top notch. Only have things that are not covered in the plans.

6 years ago

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Catherine Stevens

My AC went out on a Saturday and I could not reach the company with which I have a maintenance agreement. I wish I could have chosen them to come out. However, the company AHS Contacted my house within a few hours and get my AC back up and running immediately.

6 years ago

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Ana El Paso, TX

Always need to pay out of pocket on top of the $100 fee. Phone answering take hours!!! I mean more than two hours, then they transfer me to another department, with waiting time of another 2 hours. 4 hours total in the phone to find out details of the replacement.

6 years ago

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Danny Snyder Colorado Springs, CO

We have been with only American Home Shield and it has been for many years. In the beginning getting a service call was a bit lengthy but that aspect really improved to being very fast as can be.

6 years ago

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Verified Customer

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Tina S. Greenville, TX

Service requests are handled quickly. If they are able issues are handled the same day of request or the following day. Every technician sent to my home has been courteous and knowledgeable regarding the problem.

6 years ago

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Ray Prosek Snellville, GA

I want to talk to them about this job. When working with American Home Shield on other other jobs as the stove, refrigerator, dish washer etc everything works like it supposed to do but everytime or the 4 time companies were call for HVAC issues Home Shield seems to forget who there customer is. I'm going to elaborate more on how these companies are making up modification charges and freon amounts to collect large installation dollars.

6 years ago

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Kathleen Tipton Tulsa, OK

Wait time on phone is insanely long. I have had been hung up on twice once the customer service rep calls back and or being on hold for an hour. I have had two different service people out to look at the refrigerator. The second servicer charged the refrigerator and it has not held charge. I have been trying to contact AHW to let them know that the service request has not been completed and tickets keep closing on this issue. I have even gone to your web site and it is not helpful or user friendly for a service e call that has not been completed.

6 years ago

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Creig Tillotson. Foley, AL

Very Satisfied with AHS ever time I have contacted they they have responded instantly. Can't ask for better than that, and the company's they have doing the repair work are also very professional.

6 years ago

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stephen stucker Inman, SC

Usually Good. Have had no-shows, no call before arrival, no answer to written complaints. Service has improved over the last couple of years. They seem to have trouble keeping their site up to date, especially service history.

6 years ago

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S romo Van Nuys, CA

I love having the insurance but i hope the rate is gonna go up. I've used it once & a couple of months later the rate went from 42 to 58 dollars & this is the time of the covid.

6 years ago

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Pam skaltsas Valparaiso, IN

The repair people came out promptly and were very good but I wasn't aware that with my warranty I still had to pay for so much! I paid the $100 deductible, the $60 for parts and then another 500 for more work and parts- I guess I wasn't aware of the costs of everything-

6 years ago

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Mary Ann Shaw Millbury, MA

i have bought the Home Warranties for most of my clients and personal for many years, and they have been one of the best companies, professional, and fast responding to home issues...

6 years ago

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Frank Rausa Rockford, IL

Their automated system is very functional and does not lead you down the path of pushing numerals without any results. They are quick to schedule a vendor to resolve your problem.

6 years ago

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Rocky Walters Cedar Park, TX

Air Conditioner went out. AHS charged me $100 to have a repairman come out and and my compressor was bad. I was told I would have to pay an additional $900 as AHS does not cover the replacement of Freon or the caps. At this point I decided to purchase a new unit and it cost me over $7,000. AHS covered only $700. I was disappointed since I was already out $69 every month plus $100 for service call. So that is like I got $531 actually towards the cost of the new A/C unit. I just felt like the price for parts and labor on the compressor was more than i was given. So they maybe good on other appliances, this particular situation I was not happy with.

6 years ago

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Brian Turner Lumberton, TX

They don't put anything you have as a priority. We were without a working dryer for almost two months before I said screw it and bought a new one myself because they won't just replace it. They try every single part. Some of the contractors they use suck. They are not educated. I had a water heater element go bad and the guy didn't even order the right part. I finally got fed up and paid out of pocket for a plumbing company to come fix it. It took the company I called 3 hours when AHS hires a company that didn't even come out for a week. AHS just recently did an actual good job and sent someone out with some intelligence to fix my washer. Took a day. Maybe cause I posted so many bad reviews they are starting to get their act together. Their customer service is a joke. You call them and none of their employees know how to help you. It's like your talking to someone on their first day every time you call.

6 years ago

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Comel Tiller San Antonio, TX

They are very professional and respond to service requests within one day. When I have had an issue with a contractor they are quick to get involved to bring resolution to the problem.

6 years ago

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Aubrey Stephenson Goshen, KY

Prompt response when a problem comes up. Our kitchen sink was blocked and we called when we couldn't resolve ourselves. The AHS plumber was there to fix it within 2-hours. Sink was working again quickly.

6 years ago

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Lynn Taylor Williamston, NC

We've paid for 3 services from our "Systems Plan" and we've received a 5 star experience for our HVAC repair. We're waiting for an electric company to return our calls over 3 weeks, and we're working on the plumbing issues currently and have not resolved yet.

6 years ago

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Brinda Nair Plano, TX

I wanted to place service request to repair 2 ceiling fans in my house. I was told by the contractor that I had to call AHS to include additional fans. I called AHS and was put on hold for almost 2 hours just to let AHS know that I had an additional fan also to be added to the service call. The rep took care of this however it is frustrating to have to wait for that long just to talk to a rep for such a small thing.

6 years ago

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Jannie Columbia, MD

I had work done in the past and I was very pleased. But at this time I am very pleased with the people and service . Waiting for two-three hours to speak to a representiive was hare but once u reach a person I was very please

6 years ago

Reply from American Home Shield

Hi Jannie,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 20th, 2020

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Judith Shepard Desert Hot Springs, CA

Efficient. pleasant. Successful, and honest about the work that needed to be done. So very pleased and impressed with AHS..It was recommended by a friend! Iwill recommend as wellil

6 years ago

Reply from American Home Shield

Hi Judith, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Aug. 10th, 2020

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Eileen Neiman Tucson, AZ

Because Shashona especiallyHelped me when I had a terrible time with my air conditioner and got the ball rolling with the contractor. My house was 100° and I really needed help

6 years ago

Reply from American Home Shield

Hi Eileen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 10th, 2020

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Pam Norris Mesa, AZ

Most of the companies that they have doing your repairs have owners/managers that are not professional in the way they conduct business. They don't call back, employees don't show up when they are supposed to and they don't even call to let you know that they are not coming or are late. You have to stay on hold for days to get a rep. from AHS. Don't even try!!!

6 years ago

Reply from American Home Shield

Hello Pam, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way.

Aug. 13th, 2020

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RaiLynn San Angelo, TX

So far the service has been timely. I did not appreciate the woman on the phone that barely spoke English because it made the conversation VERY long. Or that the hold time was over an hour 4 times but I got to leave a message and got a call in 20 minutes?!

6 years ago

Reply from American Home Shield

Hi Railynn, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm.

Aug. 13th, 2020

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Kelly Phoenix, AZ

I have only had 1 issue with them and covering a repair. It had to do with a slab leak. It didn't do enough damage to get them to pay for the complete plumbing issue.... leak happened 3 weeks later..... and they again only wanted to patch. So we ended up paying a lot of money out. But every other time it's been great!

6 years ago

Reply from American Home Shield

Hi Kelly, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 12th, 2020

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Brenda Snipes Abingdon, MD

The wait time to talk to someone when getting a replacement appliance is way too long. I spent over 4 hours one day and then another 4 hours to let them know I would take the appliance offered. The women I spoke to were very nice and knowledgeable. No problem with the reps, just the wait times were ridiculous. I have a job too and for me to be on hold that or anybody something needs to be done there.

6 years ago

Reply from American Home Shield

Hi Brenda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together.

Aug. 4th, 2020

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Whitney Newport Lake Worth, FL

Helpful. Sometimes the customer service rep isn't the friendliest. We were recommended a company for our AC because it went out and it was a 5 day wait in the middle of a FL summer. I wish they would check how busy a company is first. I called them back and they found a different company to come the same day. But we lost a whole day trying to coordinate.

6 years ago

Reply from American Home Shield

Hello Whitney, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Aug. 5th, 2020

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Lamont Taylor Las Vegas, NV

Great service, On time, customer service was helpful with all the questions I had to ask. The service department was on time and repaired the issue I had with no issues afterwards.

6 years ago

Reply from American Home Shield

Hi Lamont, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 4th, 2020

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Brenda Macrenaris Tucker, GA

They always came to my aid .I feel like I am well protected. The only problem I have is calling them on the phone . I always have one hour hold time. If I used the web site it immediate.

6 years ago

Reply from American Home Shield

Hi Brenda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Maggie Walker Matteson, IL

Contact is swift and professional . My last service was above and beyond. A thorough check of all related parts of the garage door was made and necessary repairs and or replacement completed.

6 years ago

Reply from American Home Shield

Hi Maggie,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 6th, 2020

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Christy Thom Las Vegas, NV

After 5 years of doing business with American Home Shield and paying $40, $45, 50 per month and $125 each service call plus $700+ for uncovered Freon I am finally fed up with how they handle customer service. #1 - the first assigned "pro" is ALWAYS ALWAYS ALWAYS the worst. Our A/C has needed repairs 2xs during our contract. Both times, our first "pro" wasn't able to get to us for 4 days. 100 degree weather with no air for 4 days is unacceptable. #2 - When the "pro" does come they NEVER fix the problem in the first visit much less the first day or two days after having identified the issue. If you file a claim get ready for the process to tie up at least week and hours of waiting on hold. #3 - Hours of waiting on hold! The website is fabulous for filling the claim but after that everything requires hours of wait times to get a human to get a resolution - like why hasnt my pro called me yet.... #4 - The "pros" they use work the system hence multiple visits. They know they can bill the warranty company out the yin yang for simple stupid fixes like a leaking faucet. The last go round I had with them went like this... Day One: Filed claim was assigned a "pro" Air Pro Masters. Day two - left a message for the pro to schedule an appt. Day three - on hold for two hours with AHS to get a different "pro" magically Air Pro Masters can now schedule an appt. Day Five is when my appt is scheduled between 9a-1p. 1p comes around and no pro. I call Air Pro - they apologize and say the plumber will be out he is just late but I am his next stop. Shocker... he never showed. Day Six - Plumber calls at 9a says scheduling didnt tell him about our appt. Okay whatever. He shows up. I will spare you the gory details - in a nutshell he cant fix one problem until we rip out our master shower so he can diagnose it, the guest bath tub he doesnt have the part for and the outdoor faucets he replaces. I paid $125 for him to do $15 minutes of faucet replacement. So now he needs a new part and will come back to at least fix the guest bath. Cant come until Saturday and the appt is between 8a-1p (we are now 10 days into a 15 minute fix). Plumber comes back Saturday, still doesnt have scopes or any type of diagnosis equipment for the master shower - still wants us to tear out walls AND here is the real kicker.... DOESNT have the right part for the guest shower!!! Thats right! Wasted ANOTHER trip, WASTED my Saturday morning because after a 4 day wait he didn't get the right part because my delta faucet is an old model. At this point I had enough. Called AHS on Monday waited 2 hours, got a call back rep said she would get Air Pro to submit their diagnosis so I could have a new contractor. Guess what... you guessed correct - NO RESPONSE. I called the next day, got a different rep, he tried to do the same thing and said if I wanted a different pro it would be another service charge of $125. Ummm NO! I requested a supervisor. He said because of COVID I would have to get a call back. Again ... no call back from AHS but low and behold I did get a call from Air Pro stating the part would be in on Saturday and my plumber would call to schedule time. WHAT... no! Done, done, done... I told Air Pro i no longer wish to do business with them and have canceled my AHS contract.

6 years ago

Reply from American Home Shield

Hello Christy, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Kami Richter Denver, CO

They are amazing for everything BUT air conditioners. They fail to cover anything and it still costs you hundreds if not, THOUSANDS of dollars to replace/repair. If you aren't going to cover something fully, just don't cover it. Otherwise you rely on your service and in the end, have to spend tons of money and time without a unit. And of course that is always the middle of summer.

6 years ago

Reply from American Home Shield

Hello Kami, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Taking care of our customers is the main goal here at American Home Shield. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 5th, 2020

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Bonny Widodo The Colony, TX

They came to fix our kitchen's faucet in timely manner. Their HVAC contractor fixed the AC issue which was needed Freon but AHS only covers $10/lb and our units needed 3 lb which the contractor charges $80/lb. So we ended up paying $210.

6 years ago

Reply from American Home Shield

Hi Bonny,
We appreciate your feedback about the repairs completed.

Aug. 6th, 2020

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Robert Reese

Courteous, efficient & follow up. I think my response is sufficient & it's a little irritating you have requirement for a character count. The would rate this portion of the survey as ridiculous.

6 years ago

Reply from American Home Shield

Hi Robert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 28th, 2020