Name: American Home Shield
Rating: 4.0

star star_border star_border star_border star_border

Hengameh yavari Antioch, CA

The worst company I have ever joined, no respects for their promises,.

6 years ago

Reply from American Home Shield

Hi Hengameh,
I hate to hear that you have encountered an unsatisfactory service experience with American Home Shield. I would be glad to speak with you and get the issues resolved.

Jan. 8th, 2020

star star_border star_border star_border star_border

Mike Laveen, AZ

Bad customer service and the repair companies they use are just as bad.

6 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 3rd, 2019

star star star_border star_border star_border

John l Naples, FL

Was left on hold for over an hour both times I called.

7 years ago

star star_border star_border star_border star_border

Carter Augusta, GA

Worse customer service I ever had to deal with and that includes Comcast Cable

7 years ago

star star_border star_border star_border star_border

Carolyn anderson

I hate this company and I am going to end my business with them!!!!!!!!!!!!!!

8 years ago

star star star_border star_border star_border

sandy bryan Baltimore, MD

call wait times are horrible if you have a issue

8 years ago

star star_border star_border star_border star_border

Mary Eriven Oklahoma City, OK

Your customer service hold is horrible the worsted ive ever experience

8 years ago

star star_border star_border star_border star_border

Mario Orangeburg, SC

Customer service getting very slack. Service from them is poor.

8 years ago

star star_border star_border star_border star_border

Any Henderson, NV

Bad customer service and there. Ideal contractor worest of all of them

9 years ago

star star_border star_border star_border star_border

Scott Stern Clermont, FL

Called to talk to someone twice. Each time the hold time was over 40 minutes

9 years ago

star star_border star_border star_border star_border

king Queen Creek, AZ

to big of a company and when need to talk to someone you might as well forget it!!

8 years ago

star star_border star_border star_border star_border

Anthony Piccirillo Guilford, CT

beware - shoddy service by second rate contractors

5 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. I hate to hear that you have not been satisfied with our service. We are hear to address your concerns. I would be happy to speak with you if there is an unresolved repair issue with one of our service contractors.

Jun. 24th, 2021

star star_border star_border star_border star_border

SB W Gaithersburg, MD

VERY LIMITED COVERAGE/WARRANTY FOR THE PRICE

6 years ago

Reply from American Home Shield

Hi SBW,
I hate to hear about your less than satisfactory experience to have the issue repaired and the coverage provided. I would be glad to speak with you and discuss the service experienced.

May. 8th, 2020

star star_border star_border star_border star_border

Kimberly Cole Covington, GA

Do not stand behind what they tell customer.

6 years ago

Reply from American Home Shield

Kimberly,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

star star_border star_border star_border star_border

Shawn P LeMire Somerset, WI

Find an excuse not to cover anything every time!

6 years ago

Reply from American Home Shield

Hi Shawn,
I hate to hear that you have experienced some trouble with American Home Shield and the coverage we provide. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

star star_border star_border star_border star_border

Patricia Robinson

Very inconsistent. No follow up terrible contractors.

7 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Dean Port Charlotte, FL

We had a gas cook top diagnosed by the gas company as faulty. Gas company red tagged unit and would not allow it to be used or repaired. AHS insisted that a their technician need to try a repair before they would offer a replacement. Their contracted repair service was not able to make an appointment for two weeks We tried to make a reasonable compromise but spent over 3 hours (mostly on hold ) to no avail. Escalated to supervisors and resolution team but found story continually changed with each contact who would enter notes that were not true and favorable to them. AHS is a complete ripoff

7 years ago

star star_border star_border star_border star_border

Colton Garden City, MI

Very unprofessional customer service.

8 years ago

star star_border star_border star_border star_border

Flavian Wenige Dundalk, MD

Waiting on the phone forever sometimes two hours or more.

8 years ago

star star_border star_border star_border star_border

B. Brown San Diego, CA

Horrible. Long wait times & bad response

8 years ago

star star_border star_border star_border star_border

Ron Chinnici Sterling, VA

Poor company with bad customer service.

8 years ago

star star_border star_border star_border star_border

Raimund Halili

Waited 2 hours to talk to a representative

9 years ago

star star star star star_border

Gershon Ben-Israel

Good Insurance To Have. I seem to always need a plumber, electrician. Its like all in one.

5 years ago Edited October 26, 2021

star star star star star

Ralph Robertson

Easy company to work with, professional and competent technician came to my house

6 years ago Edited November 16, 2021

star star star star star

MARK MCCABE

AHS accomplished superbly in covering the cost of replacing my large garage door spring. AHS also covered the replacement of the drive mechanism for my small garage door. AHS came through as advertised! Thank you! replacement

6 years ago Edited March 30, 2022

star star star star star

Eugene

Excellent service and follow through on each job.

6 years ago Edited November 8, 2021

star star star star star

L. Cheryl Elliston

The repairman that fixed my stove was awesome!

7 years ago Edited January 3, 2024