American Home Shield
6.8
Overall Score
Verified Customer
Review Source
Unsatisfied customer due to $150 increase from last year and other companies cover total refrigerant
I will refer you to people that can afford your new high premiums. I've Always have had excellent, fast service. unfortunately,you have forced me to discontinue my coverage with AHS , I cannot afford your policy increase of $150 higher than last years policy of which I made no claims.Sorry to loose you , but I cannot afford you anymore. I have found another company with service calls of $75 with refrigerant totally covered and all other items matched the same as AHS. Sorry, this was your choice .
6 years ago
Reply from American Home Shield
Hi,
I hate to hear about the policy increase that you recently experienced. I would be glad to speak with you about the repairs.
I hate to hear about the policy increase that you recently experienced. I would be glad to speak with you about the repairs.
May. 26th, 2020
Verified Customer
Review Source
Jennifer
At this time of Covid19 technicians to is tall the microwave came without mask or gloves. This happened on two diferente visits. I did not felt dafe when they came over. It was a risk for my family with all this crisis happen right now. Also I was charged 2 times for the $75 fee when I was told I was going to be charged only one time $75
6 years ago
Reply from American Home Shield
Hi Jennifer,
Thank you for providing AHS with feedback about your experience. I would be glad to speak with you about the service fee charge.
Thank you for providing AHS with feedback about your experience. I would be glad to speak with you about the service fee charge.
May. 26th, 2020
Verified Customer
Review Source
Lee Sarvis
Because I have never had a problem with home shield not standing by their word. They're an outstanding home warranty company. I would recommend them to anyone. Thanks Home Shield!
6 years ago
Reply from American Home Shield
Good morning Lee,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
May. 23rd, 2020
Verified Customer
Review Source
Maria
So easy to use website to request service and good value for services provided. I had submitted a request at 5:20 pm (after business hours) and had the appointment and repair done in less than 24 hours.
6 years ago
Reply from American Home Shield
Hi Maria,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
May. 20th, 2020
Verified Customer
Review Source
Terry
I had a hot water heater put in ..they should of payed for everything that has to do with the hot water heater getting it up and going ..hooking up cold and hot water side and relief valve..I had to pay a lot of money after work was done ..not right
6 years ago
Reply from American Home Shield
Hi Terry,
Thank you for letting us know know about this. Your feedback helps us get better.
Thank you for letting us know know about this. Your feedback helps us get better.
May. 26th, 2020
Verified Customer
Review Source
Timothy Zuppinger Inverness, FL
Dependability, great response to our concerns, great value, it also gives my wife and myself piece of mind to know if anything breaks , AHS will be there to repair or replace the effective item!
6 years ago
Reply from American Home Shield
Hi Timothy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide to your family!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide to your family!
May. 8th, 2020
Verified Customer
Review Source
Juliana Ramos Jacksonville, FL
I was able to change my contract to better suit my needs. Fortunately it was in the time period of my renewal but was not cancelled. I recommend that something be sent to clients annually to give them the option to assess their current contract to upgrade or even change to meet their needs.
6 years ago
Reply from American Home Shield
Hi Juliana,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield!
May. 8th, 2020
Verified Customer
Review Source
Charles Chelsea, AL
The technician was excellent. He mentioned the cure for the problem on the first attempt to fix the microwave; however, he was just brain storming and it was a long shot to be true. He was an impressive person!
6 years ago
Reply from American Home Shield
Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
May. 6th, 2020
Verified Customer
Review Source
david pacheco Pasadena, CA
coverage and service are excellent!! they respond quickly, send someone out, and replace broken parts. the preventative services are not very good, but if something breaks they will fix it.
6 years ago
Reply from American Home Shield
Hi David,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the contractors and service we provide!
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the contractors and service we provide!
Apr. 27th, 2020
Verified Customer
Review Source
Kirby Yap Voorhees, NJ
good response. like that every step of the way are communicated in email and text. My claims are taken care of right away and the contractor that did the repair did a good job and went above and beyond!
6 years ago
Reply from American Home Shield
Hi Kirby,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.
Apr. 28th, 2020
Verified Customer
Review Source
F. Vivelo
AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.
6 years ago
Reply from American Home Shield
Hi F. Vivelo,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
Apr. 20th, 2020
Verified Customer
Review Source
Carol S.
When I sent a request for service it was promptly addressed. The service company was a great representation of the warranty company as I have dealt with other warranty companies over the years.
6 years ago
Reply from American Home Shield
Good morning Carol,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Apr. 21st, 2020
Verified Customer
Review Source
Walter Richardson
Professional and rapid response. The assigned service company, Busy Bee Appliance, was oustanding. Arrive ahead of schedule and diagnosed issue with dryer and solved the issue in 20 minutes!! Awesome!!
6 years ago
Reply from American Home Shield
Hi Walter,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Apr. 20th, 2020
Verified Customer
Review Source
Phillips
Techs are great and very Efficient doing their job. Not happy with the company though because I decided to raise my deductible from $75 to 100 I didn't feel the need to discuss it with me poor judgment on the company's part especially with your faith for customers
6 years ago
Reply from American Home Shield
Hi Phillips,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Apr. 17th, 2020
Verified Customer
Review Source
Gail
Prompt response to service request. Selected service companies did a great job. Professional and timely service. AHS stayed responded promptly and provided courteous service.
6 years ago
Reply from American Home Shield
Hi Gail,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!
Apr. 6th, 2020
Verified Customer
Review Source
Carol Rutherford
They have taken very good care of me. They were prompt and courteous in scheduling my repairs. Appliance Purchasing Dept. was excellent to work with in getting a new dryer installed. Thank you so much!
6 years ago
Reply from American Home Shield
Good afternoon Carol,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Mar. 23rd, 2020
Verified Customer
Review Source
Elisha Whiteley
Overall, this is a great value for any homeowner. There have been times that it took longer than I would have liked in order to get a contractor to my house, but overall I would recommend American Home Shield to protect your home assets.
6 years ago
Reply from American Home Shield
Hi Elisha,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. We look forward to serving you again soon!
Mar. 23rd, 2020
Verified Customer
Review Source
Lorraine Zelinski
Consistently amazing, reliable service.... for years. AHS has ALWAYS been fair and honorable, even covering expensive repairs. Its rare to be able to say you trust a company, but I trust AHS, and I reccomend you to everyone!
6 years ago
Reply from American Home Shield
Hi Lorraine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Mar. 10th, 2020
Verified Customer
Review Source
Richard West
since I bought my home, I have had to call American shield quite a few times, and each time, the service was always fast, on time. Most of all the job was always completed and done right.
6 years ago
Reply from American Home Shield
Hi Richard,
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.
It is always a pleasure to read great reviews about our customer experiences! I hope you continue to enjoy the level of service that have been exemplified.
Mar. 4th, 2020
Verified Customer
Review Source
Sandra Voigt
I have used American Homeshield for more than 25 years and they have always been very responsive to my calls The contractors have been excellent and my service requirements were quickly and efficiently repaired.
6 years ago
Reply from American Home Shield
Hi Sandra,
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!
We can't thank you enough for your patronage to American Home Shield over the past 25 years. It is always great news to hear about the repairs that are completed in a timely manner. We hope you continue to enjoy the level of service we exude!
Feb. 26th, 2020
Ronnie Rockinoldman63 Delaware Concord, CA
American Home Shield (AHS) has been amazing. We have only needed them one time, but they treated us very well. We needed to have our Stove replaced. They sent out a contractor who verified that the stove needed to be replaced. They order the stove the same day. Two days later they called and told us the stove would be delayed. They authorized us to purchase a countertop oven for up to $100.00 due to the delay. After the new stove arrived and had been installed they called to ensure the contractor had been on time and that we were satisfied. One week later they called again to make sure there were no problems with the stove or the install.
5 years ago
Reply from American Home Shield
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!
Apr. 16th, 2021
KWADublin Dublin, OH
In the past 3 months we've had two claims with AHS: One for our Dryer and the other for our Furnace. Our Dryer was not drying properly and the technician ordered the parts they felt they needed. The frustrating part of this claim was the excessive time it took AHS to handle the parts request. The service company notified AHS that the necessary parts were no longer available and that a payout would likely be needed. AHS then said they needed to try their sources to find the parts. That took over 10 days just to confirm what the service tech already told me. We couldn't be without a dryer so we just bought a new one that was the newer version of the one we had. The upside is that AHS agreed to do the payout and we were reimbursed $900 towards our new dryer, covering about 90% of the cost of the new one. So it all worked out well in the end.
For our Furnace, the first tech the responding company sent was a pure BS artist. Once I learned more about our Lennox furnace, I quickly learned that he was installing the wrong Igniter, something 3 other HVAC companies I called said was something "you learn on Day 1 working on Lennox furnaces." In hindsight I am convinced he was just trying to push me to buy a new furnace so he could earn a commission. I pushed them and they sent another technician who really knew her stuff about furnaces. She immediately confirmed her coworker installed the wrong Igniter and got the right one. The downside is that it took a few days and the temperatures were low, but we got through it. In the end, she installed a new Igniter, Computer Module/Board, and a new Inducer motor. Furnace is working again and AHS covered it all.
I've had other claims with AHS over the last several years and they've covered everything. I really feel I've gotten my money's worth, especially this year. I have noticed my annual fees are increasing, but at this point I am still money ahead on what I am spending and will renew my contract.
5 years ago
Reply from American Home Shield
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.
Mar. 23rd, 2021
Jackie Dallas, TX
I, Jackie Gray have been a member of AHS since 2006. Considering the time span I’ve been an associate should indicate that I’m a satisfied customer. I’m so satisfied with the service(which I will elaborate below) I’ve added my 2nd property to a plan in 2017. I’ve had several situations at my primary resident at which time the service techs contacted me within 24 hours and was on the issue less then 48 hours. For the most part all items were covered through my plan with the exception of once and this was due to the contractors not installing an shut off box for the hot water heater. If you’re a homeowner I would recommend getting AHS for those issues that will come up and will be costly that all you will have to do is pay a deductible for the most part. Kudos to AHS job well done!!
5 years ago
Reply from American Home Shield
Hi Jackie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
Feb. 5th, 2021
Ron Dilks Phoenix, AZ
American Home Shield has effectively helped me with several referrals for home appliance repair over the years I've been a client of the company. They've always been quick in their referrals to local vendors here where I live, and they follow-up well on any issues that arise. I recommend them highly as a protection for home owners who need that appliance repair or replacement in a timely manner that minimizes inconvenience. Thank you for your help and service, American Home Shield..!!
Regards,
Ron Dilks, homeowner
5 years ago
Reply from American Home Shield
Hi Ron,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide
Jan. 18th, 2021
Richard Fortson Happy Valley, OR
My wife and I learned about American Home Shield from our daughter/Son in law. We have been using AHS for 10 years ourselves, and I now recommend them to all of my homeowner friends. I think that it is irresponsible to not have it. They vet the companies that not only do quality work but are great to be associated with. We recently scheduled two appointments for our water heater & toilet. Both groups were timely, knowledgeable, and professional. It takes away the hassle of feeling like someone is trying to take advantage of your situation. They are simply there to do the work. That in itself relieves stress when something in your home or property breaks down.
5 years ago
Reply from American Home Shield
Hi Richard,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Your patronage of 10 years is more than appreciated. We Look forward to servicing you again soon. Best Wishes.
Jan. 18th, 2021
Anna Bernstein ,
On the coldest weekend this year I had no heat. It was on a Friday night. I call AHS on Saturday morning they recommended a contractor the contractor called me about 15 minutes later and said someone would be out Monday at 9am. the contractor showed up and after about 20 minutes the heat came on. He advised me that I needed a new motor and he oiled the old one for it to work until they got the new part. On Tuesday I was called and told they had the new motor and would I be home on Wednesday I said yes. So I got the new motor installed on Wednesday. But actually I had heat from Monday the 1st day. I applaud AHS for supplying capable contractors I would recommend them to anyone.
5 years ago
Reply from American Home Shield
Hi Anna,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Jan. 15th, 2021
NORA FLYNN Fairfield, CA
I first experienced AHS when I purchased an older home back in the 80's. I t was a lifesaver then...and I have maintained a policy on my next home as well. It is a wonderful investment. For a small monthly payment I have peace of mind. My current home was built in 1979 and although I do keep things up...everything eventually wears out. AHS just replaced my ice maker in my refrigerator/freezer that had exceeded it's 5-year warranty period. That would have been several hundred dollars. They also fixed the heating element in my 6-year old dryer. It has more than paid for itself!
I highly recommend you purchase this peace of mind policy!
5 years ago
Dee Jones New Smyrna Beach, FL
American Home Shield was recommended to me by an appliance repairman’s wife. Although I had been considering it for a few months, her recommendation pushed me over the edge. I had 2 appliances die on me within 6 months and got tired of trying to find reliable repairmen and wound up being told they would be too expensive to repair. Since I’m getting up in years and have 3 houses, I decided this was a good time to invest in 3 policies. Well, the good Lord was with me and no sooner had I purchased the policies, I had problems in 2 of the properties. AHS has been a knight in shining armor riding in to save the day. It repaired or replaced 3 things in one property and are working on the second thing in another property. I will never be caught without these policies ever again!
6 years ago
Deb Jackson Valrico, FL
I really like AHS! You have the option to pick different plans, one for all your needs at a higher price, or an option to pick 10. I love the fact that you pay monthly, vs one yearly payment. My AC went out a few weeks ago on a Sunday, I went online and put in a service request, I was texted immediately who the company would be, and on Monday I was given the day and time frame, and on Tuesday it was fixed. I only wish the time frame wasn't a 8 hour window, but the service rep was very professional. He quickly fixed the problem, arrived with mask on and even took his shoes off before entering our home.
6 years ago Edited October 28, 2021
Patsy Monroe Bedford, TX
I have been a customer of American Home Shield for at least 10 years and have been totally pleased with their service, service request process, and coverage. They have provided outstanding customer service throughout this time and I have never had any problems with coverage for any of my appliances, pool pumps, or plumbing. They have even replaced all my 25 year old kitchen appliances because replacement parts are no longer available. Had issues with a couple of their assigned repair people, but they covered a different company to redo my service call with no hassle. I will continue having AHS protection.
6 years ago
Reply from American Home Shield
Hi Patsy,
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
I would like to thank you for your patronage over the past 10 years. I hope you continue to enjoy AHS and the customer service we provide!
Jun. 30th, 2020
grower69 Belleview, FL
Informing AHS of a plumbing problem on their website was very easy and fast. I was informed who the service company would be within minutes and had a call from the plumbing company within an hour of filing my claim.
The plumber was on time and very quickly resolved the problem.
My only complaint is that I did not receive a call as promised about thirty minutes before the plumber was to arrive. All of a sudden he appeared without notice. When I asked why he did not call to let me know he was on his way he told me he sent a text. I told him a landline does not accept a text and he simply said "I'm here".
6 years ago
Reply from American Home Shield
Hi,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 29th, 2020
Bill Hsu Houston, TX
I have been using AHS for over 8 years and am very pleased with their coverage. I recently have a complicated issue with my refrigerator. It took the technician many trips to finally resolve the issue. I am glad that AHS's 60 days' "recall policy" is counting from the last trip visited by the technician, not the first trip. This essential means that after the repair, there is a 60 days' warranty period. Any reoccurring issue will be automatically covered without having to pay another deductible. After the 2nd visit, another new 60 days' warranty period will restart again. This nice recall policy would really help to ensure the issue can be properly fixed.
6 years ago
Reply from American Home Shield
Hi Bill,
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Thank you so much for sharing your experience with American Home Shield and your patronage over the past 8 years. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
May. 29th, 2020
Jennifer Mcgary Katy, TX
Overall we have been very satisfied with American Home Shield but I will say it has been difficult when I have had to have conversations with individuals from other countries. It is hard to understand them and most recently I have had two of them tell me things that haven't been helpful or correct about our last service and it doesnt seem like they know what they are doing. I did have one person explain my coverage for our dishwasher racks(which should be covered) but we are still waiting for it to get resolved for some reason. Its been a little frustrating. I have been told that she will contact me soon but we would like this to be handled as soon as possible The way I see it, if it's covered it just needs to get approved to the vendor!
6 years ago
Reply from American Home Shield
Hi Jennifer,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
May. 22nd, 2020
Judy in Ohio Akron, OH
I have had AHS for several years. I got them because I knew that I had a lot of old appliances in my home and that soon they would all start to break down. In the last 4 years, we have had an oven replaced, new air conditioner put in, heater repaired, extensive plumbing done in the basement to fix slow drains clogged from old pipes, main sewer cleaned out,and kitchen faucet replaced . This warranty has paid for its self many times over. If they cannot repair it they replace it, no questions asked. I did have to wait a couple weeks for the new oven to come in then schedule someone to install it, but they did a great job
6 years ago
Reply from American Home Shield
Hi Judy,
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
Your patronage is more than appreciated. We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 11th, 2020
ROBIN C Winder, GA
I can't speak highly enough about American Home Shield (AHS)! Our washing machine stopped going through all of the cycles. AHS sent a repair person out, they diagnosed the problem, ordered the part and instructed me to call once the part arrived. We scheduled an appointment once the part arrived. We had to be available from 8:00 a.m. to 5:00 p.m. and took a day off from work to be available. They canceled the appointment at 6:30 p.m. I was certainly displeased with A&E and contacted AHS. They immediately scheduled another technician with a different company to come out and install the part to the washing machine. Excellent service!! They immediately scheduled for the initial issue and corrected the resulting issue as soon as possible. I'm certainly impressed with their follow-through and couldn't ask for more. They had no control over A&E canceling but the took corrective action with positive results. I strongly recommend AHS for all your home warranty needs.
6 years ago
Reply from American Home Shield
Hi Robin,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the second technician was able to diagnose and fix the issue within a timely manner.
Jan. 8th, 2020
Ian K Decatur, IN
I am new to AHS this year. They have been so awesome to me. Unfortunately, I have had two claims this year. My A/C fan went out three days after my policy went into effect, and they paid to fix it no problem. A service tech was here the next day. Two weeks ago, we placed a service call for low water pressure. It did take a day to find a company, but placing the service call on Friday and having someone Monday was wonderful. The service company Wiley’s was great also. My well pump motor was shot and they replaced it. An AHS representative even called to explain that I would need to pay $53 to Wiley’s for chlorination and disinfectant, as that was not covered as part of the pump. No problem! I can certainly see that right in the covered items in my contract, and it was nice for someone to call and tell me exactly what i would, or would not be paying. Just like it says when you place a service order, don’t pay anything to the provider, AHS lets you know when you need to. I can attest that so far, AHS has been good to me, and I will continue to stay with them.
6 years ago
Reply from American Home Shield
Hi Ian,
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
We are glad to hear about you becoming a new customer of American Home Shield. We strive to provide you with the best team of contractors and customer service experience.
Jan. 2nd, 2020
Steven Schrader Kansas City, MO
We have had to contact American Home Shield 3 times during the first month of buying our house. The seller provided the warranty and we are glad he did. Each time we contacted AHS they have been very pleasant and truly concerned about the problem we were having. Our home is a rehab and we only got one key to the house. So we figured the other keys were out there somewhere. The re-key coverage was a blessing to us. We now feel safe and secure in our new home. We also had a water leak. It was fixed the next day. Where the plumber had to cut into the wall was repaired by a drywall person under the warranty. Those repairs would have been more than the cost of the home warranty. We took advantage of the getting the 2nd year coverage at a reduced rate. We felt that it would be a very wise idea to pay for the 2nd year warranty rather than risk paying much, much more if repairs were needed. All of the repair persons were very nice and took care of the problems very quickly. If we would have had to call someone for the repairs, it may have taken days or weeks until they could get to us because of their busy schedules. We are truly thankful for AHS and would recommend them to anyone wanting a home warranty. Thank you AHS!
6 years ago
Reply from American Home Shield
Hi Steven,
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
I am pleased to hear about your American Home Shield experience and the repairs that were completed on the home. I hope you continue to enjoy the coverage we provide!
Dec. 20th, 2019
georgep Lakewood, CA
We have used AHS twice now in the last two months for appliance repair. First the 13 year old refrigerator stopped working, and for the $75 deductible the circuit board was replaced, avoiding a new purchase of over $2000. A short time later the 4 year old dryer stopped working, which was a broken belt and a frozen idler wheel. Again, for the deductible of $75 a new wheel and bracket were ordered, and installed once they arrived. Both jobs were done by the same company, who usually arrive on the initial visit within 48 hours of us contacting AHS. Both repairs required a second trip as parts had to be ordered. They returned as soon as the parts were available and got both appliances working. My wife and I feel it is worth the cost of the annual policy to have the assurance that if something breaks down in our appliances, or other items covered under our policy, we can call AHS for repair or replacement.
6 years ago
Reply from American Home Shield
Hi George,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Shari T. York, SC
I have purchased “home warranty” plans in the past - when purchasing a home, the seller will usually throw one in to sweeten the deal.... but, the plan from AHS was purchased for a home I have owned for a number of years... the salesperson contacted me by phone and I was very skeptical, but he didn’t demure at all about what was covered and what wasn’t...I was impressed and agreed to try it.... the first service call was for a plumbing issue and when I spoke to the representative to set it up, she asked me if there were any OTHER plumbing issues I would like to include on the service order....my first reaction was “yeah, for an additional charge”, but no! The rep assured me that there would only be ONE service copay ...so with that one service call, my dripping bathtub and occasionally running toilet were fixed, too! No tricks, no extra charge! The service techs are very professional, wearing “booties” over their shoes so as not to mess up my floors, explaining what they have replaced and fixed and then THANKING ME! Wow! These folks deliver what they say they will: convenient, no stress home protection!
6 years ago
Reply from American Home Shield
Hi Shari,
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Thank you for sharing your American Home Shield experience with us! We strive to provide you with a great service experience and knowledgeable contractors to complete each repair.
Nov. 25th, 2019
Todd K Woodridge, IL
AHS is a great home warranty company. I have used others in the past and their contractors aren’t the best. We have used AHS for our washer which turned out to be a plumbing issue. They smoothly transferred the work order to plumber. Issue was fixed very quickly. Microwave died, they replaced it. Sink was leaking bad it was fixed in a day. And just recently it got cold and furnace just stopped heating. I put in work order online at 9am. Contractor called at 3:30 said he could be here between 4 and 8. 4pm he walked in. 4:30 it was fixed.
You pay a little more for this company than others.
But you get what you pay for.
Awesome company.
6 years ago
Reply from American Home Shield
Hi Todd,
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
Nov. 21st, 2019
Art Jacksonville, NC
I've been using AHS since they've been with Century 21, and the Regional Reps have been great, and responsive to me and my clients. I most always put the Plan on a home when I list the home for sale, not only for the buyer, but my seller as well. Once in a while, a client doesn't want the program... but like one house I'm getting ready to close tomorrow... I suggested to my seller that we should put the program on her house (it was one of her rentals), she didn't want to... so instead of paying 775 for the plan, and then 80 bucks for the deductible .. she's paying $1900 to fix the HP.
On my own house, and my condo... I've had AHS protecting me since day one!!.. AHS have replaced two compressors, one air handler, a fan on another, a hot water heater, a washing machine, the oven. Yep.... AHS comes through when you need them, for me, my family (it's on my daughters house too.. and my clients.
6 years ago Edited September 14, 2021
Reply from American Home Shield
Hi Art,
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
I am glad to hear about your most recent experience and the heat pump that was installed. I hope you continue to enjoy!
Nov. 9th, 2019
Audrey Windsor, MO
We bought a house. Moved in. And 3 days later the AC went out. I was 8 months pregnant and it was still 95+ degrees during the day. We put a work ticket in on the AHS website that night. Had an email about a contractor coming by the next day. It was determined that our HVAC system was beyond repair and not up to code anyway so AHS authorized a full replacement. Yes. A FULL REPLACEMENT. With a brand new heat pump! It took a few weeks to get in, but thats due to the contractors schedule, not AHS. I could not be more happy with this warranty company. We will be renewing our contract when the time comes.
7 years ago
Reply from American Home Shield
Hi Audrey,
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
It is a pleasure to hear about your American Home Shield experience and the heat pump replacement that was completed. It is our goal to provide you with the best customer experience!
Oct. 28th, 2019
Michael Schenectady, NY
We had an issue with our hot water heater that is covered under our American Home Shield Warranty...We placed a service request and it was responded quickly...AHS initial contractor was not able to meet our needs, but the second contractor assigned to our request was absolutely awesome! Bob Jones Heating and Energy...They showed up...Diagnosed the problem...Worked out what needed to be done - including the replacement of the hot water heater...Worked with AHS to get the required approvals...Less then 72 hours later - we were enjoying hot water again!...Bob and AHS did a great job in taking care of this issue in a timely manner...Recommend both highly!
7 years ago
Reply from American Home Shield
Hi Michael,
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
I am glad to hear about your most recent American Home Shield experience and the water heater repairs that were completed. I hope you continue to enjoy the warranty!
Sep. 11th, 2019
James King Russellville, AR
Great service! Our refrigerator quit working, so we called AHS at 1:00 pm. The technician arrived by 3:00 pm. The part was replaced and fixed by 4:00 pm. That is a SUPERFANTASTIC service! The technician was very friendly and professional. He was well trained and knew exactly what needed to be fixed after a 5 minute examination. What’s better is the repair cost. It would have been close to $500. But with AHS we only paid the $75 service fee! American Home Shield is simply the best investment I have ever made. I highly recommend AHS for anyone who is a home owner. You won’t regret it and you will be happy you have it when your a/c breaks down. That’s a story for another day.... Get AHS!!!
7 years ago
Reply from American Home Shield
Hi James,
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Your feedback is more than appreciated! It is always a pleasure to hear good news about customer experiences and the technicians that complete the repairs! I hope you continue to enjoy your American Home Shield warranty!
Aug. 23rd, 2019
Ken Creasy Easton, PA
Two years ago, I saw your commercial, and was very curious, so I did my research, and decided that I would purchase a home warranty, after all, I've owned my home for thirty years, and needed piece of mind. Sure enough, two years later, my central air goes, AND my wife JUST came home, bedridden from major reconstructive surgery.So American Home Shield to the rescue!!! Within no time, no only did the contractor call me, but came over the next day, verified the complaint, and I had a NEW central air unit!!! This is no joke!!! And not a paid endorsement!!! Wirth EVERY PENNY!! AND I told everyone on Facebook as well !! Five star rating, excellent communication, and GREAT follow up!! Thanks again, Ken Creasy. Easton, Pa.
7 years ago
Reply from American Home Shield
Hi Ken,
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Thank you for sharing your recent experiences with AHS. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Enjoy your day.
Aug. 12th, 2019
Lee N. Otsego, MI
Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling) did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues. We have been with them 8yrs. and recommend them to anyone looking for a home warranty.
Regards,
Lee N.
7 years ago
Reply from American Home Shield
Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Jul. 22nd, 2020
Celia F Foster North Las Vegas, NV
I have been with AHS for about 3 years. Prior to AHS I had two other home warranty companies. The first company contracted with the worse companies that I used. The company was pretty good but they wanted to charge me monthly almost time and half of what I was already paying.
AHS did not have good reviews, but a friend of mine stated they was with AHS and had been with them for years. So I went on and tried them. The majority of the companies they contract with is very good. But this one plumbing company they contract with have come to my home at least three times and neither time do they do a good job. The last time my hot water heater was leaking the first thing the tech did was call someone to renovate my home. Did not place a hose on my hot water heater to drain the water without causing me to much damage. It appears that they was in cahoots to get as much money out of me as possible. They were going to charge me the same as they were charging AHS. I had a fiiend come over and they school me that I need to have the water drain out of the hot water heater, The tech for that plumbing company I am sure was thinking about lining his pocket and renovator pocket. I fooled him and went with another company and did the payback that AHS offered. I used a company that AHS had sent out before. Since AHS would not let me switch that is why I took the flat rate reimbursement, they would not work with me.
So if and when I need a plumber I will call AHS rather than go online and see if they still contract with the prefered plumbing company that I prefer to deal with. That plumbing company have an awesome tech, I would highly recommend that company. So, as I stated I will call in and try to get that company if they contract with AHS. I definitely do not want that lousy plumbing company in my home again to do nothing for me ever again.
Other than that one gripe I think AHS is awesome and I would recommend them.
7 years ago
Stephanie Gordon-Snavely Crescent City, CA
I had AHS when I purchased my son's mobile. After a couple of years I decided to purchase this for my home. I have been really happy with the service, customer service, payments and just all of what AHS has to offer. On my son's washer, it couldn't be repaired so they get him a new washer almost like his. All I paid for was the service fee for the repairman to say it was needing to be replaced. I was thrilled. My son needs 24 hour caregiving and when the had to go to laundry places to do laundry it was taking away from him. All I can say is this is a fantastic home warranty program and if you don't have it, it would be worth the time to look into this.
7 years ago
Libby R. Herndon, VA
I had a leaky shower head and as the day worn on, the leak got worse. Late that day I called AmericanHome Shield, told them the problem and said I’d like a plumber the next morning...it was not an emergency. AHS called back with a plumbing company name and a time for the appointment. United Air Temp arrived the next morning. David was a great Workman. However, he could not turn the water off outside so called the county and they finally got here. David had to order parts. Got the parts, made the install and then we had to call the county to turn the water back on. It turned out the water had never been turned off (the house was built in the ‘70s) so the county had the proper tools to get the water off then on again. I stood beside David as he tested. No leaking. This morning’s shower was delightful. I’m happy with both AHS and UAT.
7 years ago
Spring Las Vegas, NV
I have had to use my AHS insurance for four issues since purchasing my home in May 2017. Each request was handled efficiently and professionally. All the technicians were knowledgeable and able to complete the request in an hour or less. My first experience with AHS was outstanding. The order the technician had for my house had the old owner's address on it, and he made calls until he got the right information, and he came to my house right before his shift ended, took his time to survey the situation and made the repairs. He didn't have to stay late to complete the order, but he did, and that was really impressive to me. I'm grateful for the excellent work I've received so far, and while I hope I don't have to call anytime soon, I'm relieved to know the work will be handled in a professional and efficient manner.
7 years ago
