Guardian Protection Reviews

I have been a customer for 27 years, not missing a payment for 25 years. Guardian Protection is a pretty good service. The problem I have is with their cameras, and in hindsight I did have a big problem with the cameras facing the driveway at our old address. I paid over $1,700 to have cameras installed at our new address and the one over the driveway has giving me trouble almost from the beginning, and since around June/July it just doesn't work at all. Guardian Protection sent someone to check it out and he couldn't fix it, he passed it up as our WiFi, well three other cameras are working !! Guardian Protection even convinced me to split the WIFI in our home, that has truly complicated the rest of our WiFi needs, laptops cellphone, TV'S, it's been a nightmare since we split the WiFi. So for the pass10 months about 8 service techs have been to our home, for installation of course (which all should have been completed and working after installation), too putting in batteries, changing motion sensor, and they wanted to send another tech to try and fix the driveway camera again at a cost. Which could cost up to $150. Guardian Protection plug in connection for the cameras stays RED ALL THE TIME. I've tried resetting it, but it switches back and forth but stays mostly RED. I'm going to change services. Weighting my opinions with other companies. But I will be changing. Sometimes you gotta get rid of the old and try something new. It just really seems like in these times you just can't good quality service even when there are NO MISSED PAYMENTS FOR OVER 25 YEARS. I call this a loyal customer and customer should feel the same way about the service they are paying for. I would like for Guardian to FIX THIS CAMERA THEY INSTALLATED and I don't feel I should have to pay anything to fit it. Guardian Protection a 2 1/2 stars.

Our Guardian service rep, Betsy, was thorough and patient as she explained how we could maximize the effectiveness of our security system. We are very satisfied with the service.

I have used Guardian for over 20 years, at 3 different houses. At first I loved them. I had the same regional Guardian service in my 1st and 2nd house. They did a great job and I had no issue with their service. In the last 5 years, in another region, something changed. They are rigid and have over billed me. In my last house I replaced a door and Guardian mailed me a new connector for the door. When I received the connector, I called them and they helped me set it up. In my recent house, the same occurred AND the carbon monoxide detector was faulty (kept going off). I called and they suggested a rep come out to help and that would cost a $25 service fee since I had a service contract. The gentleman came out and said the CO detector was faulty and he would replace that. He also said my new connector would cost $40. OK. Well, then I got the bill. They charged me $40 for the connector and $180 for the installation CO detector. WHAT? I have called them several times and I am being told that was their rate for service. I can't get a manager on the phone. I am canceling my service. Oh, wait, there is a $350 fee to cancel. Great. My contract is ending in a couple months so I will be cancelling then. Another item to note, and they told me they couldn't turn this off, if there is a weather alert the alarm goes off. If you aren't home and have pets, your animals will be traumatized as mine were. The initial alert goes off for about 2 minutes, then you get a 3 sec chirp every couple of minutes forever until you manually turn it off. What are they thinking? If you aren't home to hear and turn off the alarm, why does it keep going off????? Fur babies be aware.

I've used Guardian Protection for over 8 years. This have also provided terrific service & even respond to little things like changing batteries for you! I've been noticing more & more "Guardian Protection signs" in neighbor's front yard, so they must be doing something good!

Jeff was on time, took proper COVID precautions and installed everything. Very courteous and took time to explain the system and app. Thank you so much for an outstanding experience! Thanks Jeff!

Protection is great. Billing or Customer service is where I had a problem. My initial set up information Was incorrect. Wrong email, wrong phone number, I never got any billing statements. I found out on my own when my system got turned off and I got sent into Collections because of a new debit card and I had no idea I was late. Soon as I corrected the mistake I paid. But, had to jump through all kinds of unexpected red tape.

This is a very professional company sales man and The technician were friendly and explained how to operate the system with easy understandable instructions. I was happy that I chose this company for my business.

It has been extremely satisfying. I needed help with a problem, and the Tech talked me through the solution step by step, with the utmost patience. Problem solved. And, very professional as well!!!

Guardian Protection has been great thru the years. You can count on resolving any issues over the phone quickly. Their techs knows what they are doing when installing the system.

I called for help with my Legrand system. The tech support rep, Anthony, was very patient and polite and thoroughly walked me through the process. He was able to solve my issue.

They were very professional, nice and informative. Burt was very helpful guiding us to the best plan we needed. And the man that installed the system was very nice and he didn’t take very long to do his job.

High standard of technological equipment , easy to install, use and upgrade. We just bought a new house and we feel safer already. Costumer service and technicians are very professional and patient with your concerns

The overall impression thus far is very positive and optimistic that your company will stand behind your word to provide The Best services expected I’m looking forward to working with your business way into the future

Yes, their system does a good job of alerting the local police in the event of a break-in. That's where my satisfaction ends with them. This company will nickel & dime you from the day you sign up. I had them put a wireless security system in my home two years ago and I've been sorry ever since. You NEED to sign a 5 yr deal. Okay, but now I feel like a hostage until it expires. I signed up for what I thought was going to be a killer system that I could continue to grow, but Guardian is WAY TOO GREEDY for that. I discovered that my second week as a customer. When they originally set the system up, it immediately alerted them when someone set off the motion sensors. This happened frequently every morning in the beginning as we were new customers and were forgetting to disarm the system before we left the bedroom. So, the phone would ring asking if everything was okay. etc. I wanted to get that adjusted to give us like 45 seconds to disarm the system before they called us. No problem, after a 25.00 charge to reprogram the system remotely. WHAT??? REALLY??? i quickly learned that what you pay for each month is JUST the monitoring service. If you need ANYTHING else with regards to the system, you will pay!! I am a Smart Home geek and I originally envisioned this system to be an extension of my smart home system. They put in a really awesome, state of the art smart home security panel which would function in conjunction with my smart things hub. In fact, I was blinded by how cool this panel was, and was the main reason I chose them over ADT. However, they will not give me ANY access to that panel so that I can tie it into my home systems and take advantage of its capabilities. All I can do is arm and disarm it. Instead, I was told is that they would program it for me. Okay great, however, when you hear the prices that they quote for a remote configuration, it just wouldn't make any sense. Anyone who has set up a smart home will tell you that it is rarely static. There are always things you see and would like to try. add, change, but Guardian's fees for each and every change makes that cost prohibitive. So, I have this awesome panel that I could do a lot of cool things with, but the system sits and monitors my home like alarm systems have done for the last 25 years. Oh, and better yet, the wireless sensors keep dying and going off line. In two years, I've had multiple issues where they stop working. If you let Guardian visit your house there's a healthy service charge associated. So, what have I decided to do? I've now have a new strategy when the Guardian sensors malfunction and I can't figure out why, I eliminate them. I replaced them with non-Guardian sensors and monitor them myself with my Smart Home system. Basically, as the system slowly breaks, there are less Guardian sensors and more that I monitor. When it reaches a certain percentage, I will get monitoring from one of the new security companies like SimpliSafe for those. Then, when the Guardian contract is over, I'll be free & clear of my 5 years of being a hostage. I'm about halfway through my hostage crisis. Guardian Protection is a money suck! Do yourselves a favor and use one of the newer companies like SimpliSafe for your security needs. They understand that it's 2019, not 1979! Guardian is still conducting business like its still 1980, much like the Cable TV Companies. They need to reinvent themselves or they will eventually die out like what has happened to the taxi cab industry in the wake of Uber. This is almost 2020, time to change your business model or face extinction! Lastly, I want to say that I have NO experience with SimpliSafe other than what I've read about them. I only use their name as a reference point for all the new security services that are sprouting. Do you research before you pick a company. I will when it's time, but Guardian, unless they change their business model, is yesterday's news.

I had a great experience with Guardian. My technician "Richard" did an awesome job. He went above and beyond to complete the installation and ensure the job was complete and done well. I would recommend Guardian to my family and friends.

The technician was good. Took the time to explain how the system works. Instillation was done well and I knew how to use the system before he left. The guy was very patient. It was a great experience.

Guardian was excellent, Rich who came onsite was amazing. He went above and beyond to get this install done perfectly. It’s not easy taking over another companies system and he did an amazing job.

I thing guardian is doing a good job monitoring my r'sidence. However, I am abiT disappointed when my monthly rate went up from $29.99 a month to over $32.00 a month. I am disappointed because when I first sign up with guardian, the representative told me that the $29.99 would never go up. The increase in price came as a surprise to me.

Such a good company. Always customer service friendly. Easily available for help and to schedule any appointments. Service providers are knowledgeable, kind and trust worthy.

Mr. T was great. I told him the problem. He corrected the problem and explained the different products and services the company offered along with the price. He was very pleasant.

Really outstanding Service Reps. Denise N, Derek B and Pat M. All of them are truly exceptional. Did a great job in upgrading my system and I am truly very satisfied with the product. Couldn't ask for anything better.