Guardian Protection: Read 4,697 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

BJ Alexander Rocky River, OH

It has been a positive experience.Guardian has always responded promptly,no matter what the problem.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star experience! We are proud to offer a less than 30 second response time average on all alarms. We are always looking out for your safety and peace of mind.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star_border

Cynthia D. B. Lane Hampton, VA

My experience has been positive. They are professional and courteous. They could provide a hard copy of contracts and other documents.

7 years ago

Reply from Guardian Protection

Hello Cynthia, thank you for taking the time to review your experience with Guardian Protection! We can mail you copies of your paperwork if you would like, just give us a call anytime at 1-800-PROTECT. Thank you for your business.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Frantisek Melbourne, FL

It's reliable and they have good customer service. We are long time customers and it's always working.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star feedback! We appreciate your business and loyalty over the years and look forward to providing you peace of mind for many more.

Dec. 18th, 2018

check_circle

Verified Customer

star star star star star

Tom Philadelphia, PA

When I call, they're responsive and I have the full service plan and they come out and provide the service.

7 years ago

Reply from Guardian Protection

Hello Tom,

Thank you for taking the time to review your customer experience with Guardian Protection! It's wonderful to hear you have the full service plan, talk about peace of mind!

Dec. 17th, 2018

check_circle

Verified Customer

star star star star star

Micaela Manor, TX

They're always helpful and courteous. They take their time with you and talk you through the problems.

7 years ago

Reply from Guardian Protection

Hello Micaela,

Thank you for leaving 5 star feedback for Guardian Protection. We are glad to hear the customer support team has been helpful, that is always our goal!

Dec. 18th, 2018

check_circle

Verified Customer

star star star star star_border

Fred Parkville, MD

The problem is, I have is the original equipment and we've had it for probably at least 30 years. It's still working but it's old.

7 years ago

Reply from Guardian Protection

Hello Fred,

Thank you for being such a long time customer! Guardian Protection would be happy to discuss an upgrade when you are ready, just give us a call at 1-800-PROTECT.

Dec. 18th, 2018

check_circle

Verified Customer

star star star star star

Ajia Bradenton, FL

I've never had any problem. Anytime I needed anything, I can call them. I love their online service.

7 years ago

Reply from Guardian Protection

Hello Ajia,

Thank you for sharing 5 star feedback on your customer experience. We are happy to answer any and all questions you may have!

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star

Janice Punta Gorda, FL

The only problem I've ever had was replacing a battery. Their representatives are always very professional.

7 years ago

Reply from Guardian Protection

Hi Janice,

Thank you for being a part of the Guardian Protection family! It's great to hear you have received excellent care from our support representatives. Please give us a call anytime you may have technical questions.

Dec. 12th, 2018

check_circle

Verified Customer

star star star star star

Ted Westerville, OH

The customer support responds to all my request. Anytime I called them, they respond and solve any problems I have.

7 years ago

Reply from Guardian Protection

Hello Ted,

Thank you for sharing a helpful customer review. We are honored to be your home security provider!

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star

Lollipop

I had no need to call recently but when the security system was installed Customer Service made sure we were satisfied.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian Protection for your home security needs! We appreciate your business and feedback.

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star_border

John T.

Okay, sometimes very few months there is an issue such as radio signal or a sensor not working, all my stuff is hardwired.

7 years ago

Reply from Guardian Protection

Hello John,

Thank you for sharing feedback on your experience with Guardian Protection! We hope the professionally monitored security brings you the peace of mind you deserve every day.

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star

C J M

I've had no issues with my service and when I had a question it was handled quickly and friendly manner.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection Services! I'm glad to hear all issues were handled efficiently.

Dec. 13th, 2018

check_circle

Verified Customer

star star star star star

Thomas Jolls

Reliable. Trustworthy..ready to give assurances if the need arises....always alert and ready ro serve.

7 years ago

Reply from Guardian Protection

Hello Thomas,

Thank you for the 5 stars! We appreciate your loyalty and business, have a safe day with Guardian Protection Services.

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star

Luz Elena

My experience has been positive. The technicians are very knowledgeable and patient with seniors like me.

7 years ago

Reply from Guardian Protection

Hello Luz Elena,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and look forward to providing you with peace of mind.

Dec. 14th, 2018

check_circle

Verified Customer

star star star star star

clara Columbus, OH

i haven't had to use them for emergency's yet. but i check my monitor that i wear and they have been very nice

7 years ago

Reply from Guardian Protection

Hello Clara,

Thank you for choosing Guardian Protection for your security needs. We are proud to have a less than 30 second response time average on all alarms and we will be here when you need us the most.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

FrankH Indianapolis, IN

It has been good. When Guardian perceives an issue on my end, they are quick to respond and always courteous.

7 years ago

Reply from Guardian Protection

Hi Frank,

Thank you for choosing Guardian Protection, we appreciate your feedback and business. Have a safe and happy holiday season!

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star_border

George Pittsburgh, PA

Have used the service since 1988 and have been very pleased. Very responsive when I call customer service and I like talkingto someone local.

7 years ago

Reply from Guardian Protection

Hi George,

Wow thank you for being such a long time customer! We love hearing from our tenured customers and are glad to hear the quick response time is bringing you peace of mind. We are proud to offer 100% U.S. based customer service.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Carmen Upper Marlboro, MD

I have had only positive experiences with Guardian Protection. Timely billing, courteous customer service.

7 years ago

Reply from Guardian Protection

Hello Carmen,

Thank you for sharing 5 star feedback for Guardian Protection! We appreciate your business.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Roy Kim Pittsburgh, PA

Very Good Service for a Very Long Time. they also had patience when I inadvertently set off the alarm system.

7 years ago

Reply from Guardian Protection

Hello Roy,

Thank you for taking the time to leave feedback on Guardian Protection! We are glad to hear the professionally monitored system is bringing you peace of mind.

Dec. 21st, 2018

check_circle

Verified Customer

star star star star star

Beth New Kent, VA

The best customer service. When I talk with reps. on the phone, they are cordial, helpful and very professional.

7 years ago

Reply from Guardian Protection

Hi Beth,

Thank you for reviewing your customer experience with Guardian Protection! It's wonderful to hear the representatives have gone above and beyond. Have a safe day!

Dec. 26th, 2018

check_circle

Verified Customer

star star star star_border star_border

Anonymous

I didnt like that i wasnt told there would be a sales tax on material and on the monthly charge it is more than 29.99 a month which i also wasnt made aware of

7 years ago

Reply from Guardian Protection

Hello, thank you for sharing feedback on your billing! Unfortunately we do not have control over the local sales tax as it is instituted by the local municipality. We look forward to providing you with peace of mind every day!

Nov. 14th, 2018

check_circle

Verified Customer

star star star star star

Eloy Kyle, TX

Customer service has always been patient and courteous and kind. They are always able to answer my questions.

7 years ago

Reply from Guardian Protection

Hello Eloy,
Thank you for taking the time to leave 5 star feedback regarding your customer experience. We are glad to hear you are delighted with the services and we are honored to be your home security provider of choice.

Oct. 30th, 2018

check_circle

Verified Customer

star star star star star

anonymous Forest Grove, PA

I've had occasional alarms go off for all that and the response is very good. It's easy to read and to operate.

7 years ago

check_circle

Verified Customer

star star star star star

Carol Grove City, OH

They've been very helpful and knowledgeable in the time I've called and had any questions or concerns.

7 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for taking the time to leave Guardian Protection feedback. We appreciate your business and hope the security system brings you the peace of mind you deserve every day.

Oct. 30th, 2018

check_circle

Verified Customer

star star star star star

Randy Fortville, IN

The service is a bit pricy, but the technology seems up to date and the support staff are very informative.

8 years ago

Reply from Guardian Protection

Hi Randy, Thanks so much for reviewing your experience with Guardian Protection. We attempt to keep the cost of providing award-winning security to a minimum. We hope the security system brings you the peace of mind you deserve every day.

Oct. 25th, 2018

check_circle

Verified Customer

star star star star star

Scott Dayton, OH

Customer support is very competent, and their responses are quick. The equipment provided isn't the most up to date.

8 years ago

Reply from Guardian Protection

Hi Scott, Thanks for the 5 star review of your services. We appreciate the feedback as it will help us improve processes.

Oct. 25th, 2018

check_circle

Verified Customer

star star star star star

Anthony Pittsburgh, PA

Guardian Protection wasn't the cheapest option, but customer service is very knowledgeable and prompt in their answers.

8 years ago

Reply from Guardian Protection

Hi Anthony,

Thank you for taking the time to review your experience with Guardian Protection. It's great to hear you are realizing the value and peace of mind a monitored security system brings.

Oct. 25th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Milford, OH

The technician was great. The controls are fantastic but the doorbell isn't up to par with other smart home services.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your security and smart home services! We're sorry if the doorbell isn't what you were expecting; please give us a call anytime we can be of further assistance.

Oct. 29th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Raleigh, NC

Had to call them to fix an issue and they resolved it pretty quickly. I like the technology platform.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing 5 star feedback; we appreciate your business and hope the 24/7 monitored security brings you peace of mind.

Oct. 29th, 2018

check_circle

Verified Customer

star star star star star

Jason Indianapolis, IN

Guardian Protections offers pretty standard home security equipment. The service has been very good.

8 years ago

Reply from Guardian Protection

Hi Jason,

Thank you for being part of the Guardian Protection family! We appreciate the feedback and will be here to help whenever you may need us.

Oct. 29th, 2018

check_circle

Verified Customer

star star star star star_border

none Dallas, TX

Improve in Customer service and if needed to send the person home. Also do not send third party people who come with no tools.

8 years ago

Reply from Guardian Protection

Thank you for the feedback on your service experience, this will help us improve the consumer experience! Have a safe day with Guardian Protection Services.

Sep. 25th, 2018

check_circle

Verified Customer

star star star star star

Kraemer McKees Rocks, PA

Helpful, responsive, fixed an issue immediately when I contacted them about it without any run around

8 years ago

Reply from Guardian Protection

Hi Kraemer,

Thank so much for the feedback on your customer experience. Our goal is to delight each customer on every interaction. Have a safe day with Guardian Protection Services!

Sep. 25th, 2018

check_circle

Verified Customer

star star star star star

Lawrence Haines Millsboro, DE

Attentive to a billing problem, quick and fair to conclusion. Excellent personnel in "problem dept".

8 years ago

Reply from Guardian Protection

Hi Lawrence,

Thank you for sharing a helpful review of your consumer experience! Glad to hear everything got smoothed over and you are enjoying the security services.

Sep. 25th, 2018

check_circle

Verified Customer

star star star star star

SaiNandan Apex, NC

Good, and customer support is excellent. Guardian pricing is high compared to other vendors in market.

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback on your consumer experience. Guardian does attempt to provide high quality security monitoring and customer service at the best price. Please give us a call anytime with questions, we are happy to help!

Sep. 25th, 2018

check_circle

Verified Customer

star star star star star_border

Eric Dayton, OH

Whenever we have any issues we call them and they take care of it. We had a window sensor go bad but other than that the equipment is good.

8 years ago

Reply from Guardian Protection

Hi Eric,

Thank you for sharing a great customer testimonial. We appreciate your business and hope the system brings you peace of mind.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Sep. 12th, 2018

check_circle

Verified Customer

star star star star star

Kim Coatesville, PA

Everyone in customer service has been very knowledgeable and nice. All of their equipment works so far.

8 years ago

check_circle

Verified Customer

star star star star star

Annie

A friend had recommended Guardian Protection to me. The equipment works good for me, they are a very wonderful company.

8 years ago

Reply from Guardian Protection

Hi Annie,

I'm glad to hear you are enjoying the services and you were recommended by a friend. We aim to please each customer on every interaction!

Sep. 11th, 2018

check_circle

Verified Customer

star star star star star

Lav Malvern, PA

They're really responsive when we call. It works well, but it doesn't have the video monitoring yet.

8 years ago

check_circle

Verified Customer

star star star star star

James Jr Waldorf, MD

The guy that came out was very informative, he made sure I knew exactly what was going to be done and how.

8 years ago

Reply from Guardian Protection

Hi James,

Thank you for the 5 star feedback, we appreciate your business!

Sep. 12th, 2018

check_circle

Verified Customer

star star star star star

Ms. Brooks Eastpointe, MI

I like that they give you a phone call as well as an email whenever your alarm is activated, deactivated or goes off

8 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your smart security services! We are so glad to hear the notifications bring you peace of mind; that is always the goal.

Aug. 27th, 2018

check_circle

Verified Customer

star star star star star_border

None

When you have a problem with the alarm system they need to come out and fix the problem not making you pay for batteries and solar

8 years ago

Reply from Guardian Protection

Hello,

Thank you for the valuable feedback on your security service with Guardian Protection. Batteries are considered consumable items so we do not replace those for free; if we can help explain any charges further please message me here.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Happy!

Positive experience! They call right away, when I've accidentally walked out of the door with the alarm on!

8 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a great customer testimonial! With a less than 30 second response time on alarms, we are here to help protect what matters most.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star

Cora

Very positive! They are always there when I have a question and always have the answer! Easy to get in touch with !

8 years ago

Reply from Guardian Protection

Hi Cora,

Thank you for sharing such a positive review of your security services. Guardian Protection is dedicated to helping to protect what matters most to you!

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star_border

Robert Hoosier

Every things good. You should check your rates because we can buy more coverage for less. When my contract is up we'll be moving

8 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for the feedback on your services. We would be happy to discuss a new rate with you at the end of the agreement term; please just give us a call to discuss. Thank you, and have a safe day with Guardian Protection.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star star_border

Naomi Patterson Cleveland, OH

Mostly good but during service calls techs don't check everything including batteries which sometimes have required another call at another time

8 years ago

Reply from Guardian Protection

Hi Naomi,

Thank you for sharing your customer experience with Guardian Protection. We are proud to be your home security provider and if you have any additional questions please give us a call 7 days a week at 1-888-895-4805.

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Christopher Boerne, TX

I've had to call 3 different times and each time they were very responsive. They provide high functionality for the value.

8 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for sharing an informative testimonial; this will help other consumers shopping for home security services! We hope the system provides you the peace of mind you deserve.

Aug. 14th, 2018

check_circle

Verified Customer

star star star star star

Chris Seguin, TX

They're very prompt on calling you if there's an issue. I have small dogs and they're always setting off the sensor.

8 years ago

Reply from Guardian Protection

Hi Chris,

Thank you for sharing a customer testimonial! We are proud to help protect what matters most (including your furry friends) in Sequin, Texas!

Aug. 14th, 2018

check_circle

Verified Customer

star star star star star

Mike San Antonio, TX

The people that I deal with on a daily basis, they are very knowledgeable and never had any problems with them.

8 years ago

Reply from Guardian Protection

Hi Mike,
Thank you for the feedback on Guardian Protection Services. I'm glad to hear the staff has been helpful and knowledgeable when you needed us the most.

Aug. 14th, 2018

check_circle

Verified Customer

star star star star star

Kurt Waxhaw, NC

The equipment is high tech and wireless. The customer service is good and picks up the phone every time.

8 years ago

Reply from Guardian Protection

Hi Kurt,

I'm glad to hear you are enjoying one of our advanced security systems. We hope the system is bringing you convenience and peace of mind.

Aug. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Jim Finksburg, MD

The previous company and system, when any door was open we would get a beep or some kind of notification, that doesn't happen. It only beeps when the main door was open.

8 years ago

Reply from Guardian Protection

Hi Jim,

Thank you for being a Guardian Protection customer. Our Customer Care team may be able to help you with your technical questions, please give us a call at 1-888-895-4805.

Aug. 14th, 2018

Guardian Protection Reviews