Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Verified Customer

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Anna Arias San Antonio, TX

Easy to use, great customer service and guy who installed system (Mark F) was very knowledgeable!

5 years ago

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Verified Customer

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Chris Dawson New Braunfels, TX

I haven't derived value from my service that differentiates from any other company. However great customer engagement.

5 years ago

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Verified Customer

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Veronica San Antonio, TX

This company has been good so far. They are very knowledgeable and I really like that about them.

5 years ago

Reply from Guardian Protection

Hi Veronica,
Thank you! I am happy to hear that we are meeting your expectations and that we are delivering five-star service to you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

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Verified Customer

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Latoya Cleveland, OH

Their system is pretty easy to use. Unfortunately, I wasn't able to get the ring doorbell and they didn't tell me why.

5 years ago

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Verified Customer

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Sandeep Strongsville, OH

They are a fair company. They have good customer service and I talk to them maybe once a week.

5 years ago

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Verified Customer

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Ronald Millsboro, DE

Customer support is very responsive and the installation went well. So far, everything has been good.

5 years ago

Reply from Guardian Protection

Hi Ronald,
I am happy to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Valerie Franklinton, NC

Every time I call into customer service, they give me the right answers. It's easy to use!

5 years ago

Reply from Guardian Protection

Hi Valerie,
I am happy to hear that you are pleased with our level of care and service. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Jun. 24th, 2021

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Verified Customer

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Amanda Houston, TX

I didn't like that their customer service team didn't reach out or check on me after installation. The cameras are always going on and off.

5 years ago

Reply from Guardian Protection

Hi Amanda.
I am sorry for your frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com Thank you and I look forward to hearing from you.
Amy,
Customer Satisfaction Advocate

Jun. 23rd, 2021

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Verified Customer

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Niver Parrish, FL

Had to call in ac company because installation of thermostat was not done cost 75 dollars I didn't want to pay

5 years ago

Reply from Guardian Protection

Hi Niver,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com.
Thank you, Amy Customer Satisfaction Advocate

Jun. 22nd, 2021

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Verified Customer

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Nicola Avena Ormond Beach, FL

It's user friendly and I feel that this company is deeply concerned about their clients safety.

5 years ago

Reply from Guardian Protection

Hi Nicola,
Thank you so much for the positive feedback. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 22nd, 2021

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Verified Customer

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Ana Monsivais Haltom City, TX

They were very helpful when I called in twice because I had forgot my password to login

5 years ago

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Verified Customer

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Agnes Bradenton, FL

They put in a security system with cameras that don't work. The door lock also doesn't work. My experience has not been so good with Guardian.

5 years ago

Reply from Guardian Protection

Hi Agnes,
I am sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Rogelio San Antonio, TX

It's modern, straightforward, easy to use, and smartphone capable. They're easy to get ahold of.

5 years ago

Reply from Guardian Protection

Thanks Rogelio! We appreciate the review and feedback. So glad you are happy with your Guardian service.

Kevin
Customer Service Advocate

May. 3rd, 2021

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Verified Customer

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Troy Plainfield, NJ

The best thing would be the cameras and the ease of access and simple to use. They have a good offer. The cameras disconnect a lot, though.

5 years ago

Reply from Guardian Protection

Hi Troy,
I am glad that you are enjoying the benefits of your cameras and the ease of access and simplicity of your Guardian smart home security system. Life is better when it's safe! If you feel that you have an issue we may be able to help troubleshoot by phone or that our technician may be able to resolve onsite, please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to a supervisor for you. You can also reach us directly at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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David Allen Houston, TX

No issues with the system. Friendly setup and thorough explanation on the system use.

5 years ago

Reply from Guardian Protection

David,

Thanks for the positive feedback and glad to hear your system is working well. Thanks for being a Guardian Protection customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Alyssa Moore Frederick, MD

Cost Efficient and easy to work with. Just wish cameras were included win basic package

5 years ago

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Verified Customer

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Gerald McClendon Pittsburgh, PA

Great Service, Customer is very helpful when you call. I love the door bell camera.

5 years ago

Reply from Guardian Protection

Thanks Gerald. We love the doorbell camera too! It's a great feature to be able to check out the front porch whenever you want, and to receive alerts when you need too. Thanks for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Felenia Indianapolis, IN

We chose to go with Guardian Protection because it was convenient and it was also recommended.

5 years ago

Reply from Guardian Protection

Hi Felenia,
We are honored to have been recommended to you. So glad to know that you are finding your smart home security system convenient. We are here for you whenever you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Arlene Brooksville, FL

Customer support communicates with you fully and lets you know exactly what's going on.

5 years ago

Reply from Guardian Protection

Hi Arlene,
I am happy that you have found our teams to be highly communicative and responsive. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Linda J Cincinnati, OH

You are never without any protection at all. This is good service to me and it's easy to work.

5 years ago

Reply from Guardian Protection

Hi Linda,
You are correct. We are here for you 24/7. Our U.L. Five Diamond Monitoring Center never sleeps so that you can. I am happy that you are also finding your Guardian smart home security system easy to work. We strive for true peace of mind for you, our valued customer! Thank you for choosing Guardian Protection. Life is better when it’s safe. Mary Lynn M. Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Darla Bradenton, FL

I chose to go with Guardian Protection for their reputation and the people I dealt with.

5 years ago

Reply from Guardian Protection

Hi Darla,
We are honored that you chose us. We have been helping to protect homes and families since 1950 and I think this says something about our long-term commitment to safety and reliability. The people behind our sign make us who we are and I am glad that their dedication to outstanding service was evident in the experience that you have had. Thank you again for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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James Tampa, FL

Initially starting the system very thorough but I like utilizing my cell phone and the application.

5 years ago

Reply from Guardian Protection

Hi James,
I am happy that you enjoy the convenience of having the Guardian App to control your system from anywhere simply by using your cell phone. Other customers tell us they love it, too. So glad we can help you save a little time and make life easier. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Susan Joshua, TX

Customer support has answered every question we have had and we haven't had any issues.

5 years ago

Reply from Guardian Protection

Hi Susan, it’s wonderful to hear you are getting strong support from our Customer Care team! We are always here to help. Stay safe, and thank you for choosing Guardian Protection. Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Brenda Lakeland, FL

I haven't had any problems with the company. I can keep an eye on my son at all times.

5 years ago

Reply from Guardian Protection

Hi Brenda,
I am happy that everything is working well with your Guardian smart home security system and that you appreciate the convenience of being able to keep an eye on your son at all times. That is true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Jenu Twinsburg, OH

The product is working as I expected. I really enjoy the Peace of mind that it gives me.

5 years ago

Reply from Guardian Protection

Thank you for sharing your experience, Jenu! Peace of mind is truly what it's all about. Stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Jared Indianapolis, IN

I really haven't had any issues with them. The setup process is really nice and easy and the guy was really nice.

5 years ago

Reply from Guardian Protection

Hi Jared, so happy that your pro install went well! Our techs always try to give our customers the best experience possible. Thank you for choosing Guardian, and stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Richard Lexington, NC

They need to lower that camera prices because I wouldn't want more if the cost stayed the same.

5 years ago

Reply from Guardian Protection

Hi Richard,
I am happy to know that you find our service to be five star. We work hard to keep our smart home security affordable and we will take your opinion into consideration. Thank you for taking the time to review us and thank you for choosing Guardian Protection. We appreciate it! appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Katie New Kensington, PA

The customer service representatives are very knowledgeable and quick and readily available.

5 years ago

Reply from Guardian Protection

Hi Katie, so glad to hear you are getting the awesome customer service you deserve. Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Anonymous Sharon Hill, PA

It's ok... nothing exciting you have to pay for every single item I really wished I had just gone out and gotten the ring security system

5 years ago

Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the tine to connect with us. We strive to keep our system as affordable as possible without losing its outstanding reliability. If there are system-related issues that we need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Mark Carrollton, TX

Good surveillance on my property and controlling functions from the application.

5 years ago

Reply from Guardian Protection

Hi Mark,
I am happy to know that we are delivering five-star satisfaction to you and that you are also putting the Guardian App to work for you! It definitely lets you be in control of your security, no matter where you are. Trust that our U.L. Five Diamond monitoring center never sleeps so you and your family can have true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Jeffrey Fisher Fayetteville, NC

They have poor customer service when you call you are transferred to different departments that do not know how to assist you and I was only calling to take off auto pay something so simple they made major

5 years ago

Reply from Guardian Protection

Hi Jeffrey,
I am sorry for the difficulty. We strive for better service than that. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Shonta Hartsville, SC

Every time I called because of an issue there were very quick and answered all of my questions.

5 years ago

Reply from Guardian Protection

Hi Shonta,
This is great to hear, thank you so much for taking the time to leave your feedback. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Alesha Salisbury, NC

I enjoy the safety that comes with having Guardian Protection. I would recommend them.

5 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Alesha,
I am sorry for your frustration. If there are issues that we still need to resolve, I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Regina Euclid, OH

The best thing is to protect your home and your loved ones. Everyone has been courteous and very professional

5 years ago

Reply from Guardian Protection

Regina,

Thanks for being a Guardian customer, and for the positive feedback. Glad you are having a good experience.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Paul Fox River Grove, IL

The system works properly. I have had no problems. They're very good at customer service.

5 years ago

Reply from Guardian Protection

Hi Paul.
I am happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

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Verified Customer

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Salvatore & Piera Bradenton, FL

It was already installed in the home that I bought. So far it's been good protection.

5 years ago

Reply from Guardian Protection

We aim to please! So glad to hear you have had a good experience with Guardian Protection, and are happy with the level of security and protection. Thank you for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

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Verified Customer

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William Riverview, FL

Being able to remote access the security from my phone that controls everything.

5 years ago

Reply from Guardian Protection

William,

So glad you are able to easily access and control your security system from you phone. Our app is one of customers' favorite features! Thanks for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

Mar. 24th, 2021

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Verified Customer

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Lashon Gastonia, NC

Notifications are late. They should be on time and there shouldn’t be so many of them. There is a notification for everything.

5 years ago

Reply from Guardian Protection

Hi Lashon,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can discuss this issue with you further and get you further assistance with it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Felecia Mesquite, TX

Very user friendly. I like being able to access everything being away from home.

5 years ago

Reply from Guardian Protection

Hi Felecia,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and how easy it is to operate our home security systems. I am glad that you agree! Thank you for choosing Guardian Protection, we appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Charmaine Harper Woods, MI

When the alarm went off, they called me right away. The equipment is pretty up to date.

5 years ago

Reply from Guardian Protection

Hi Charmaine,
Our U.L. Five Diamond monitoring center never sleeps so you can have true peace of mind. We are here for you! Glad to know that you are having a five-star experience in making Guardian your security partner. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

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Verified Customer

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Johnel Varnum Canton, NC

Affordable and durable and reliable. Customer service is very nice. I can always call and access it.

5 years ago

Reply from Guardian Protection

Johnel ,

Glad to hear you are having good success with your system. Thanks for being a Guardian Protection customer!

Kevin
Customer Satisfaction Advocate

Mar. 19th, 2021

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Verified Customer

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Ginny Canton, OH

The experience has been great so far. I look forward to the installation of our new shower.

5 years ago

Reply from Guardian Protection

Hi Ginny,
I think you may have the wrong company. We are Guardian Protection -- offering professionally installed and monitored smart home security systems. Perhaps you would want to locate the review site for your provider so that you can share this nice review about them. Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 12th, 2021

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Verified Customer

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Nadine Bradenton, FL

The monitoring is the best thing about using Guardian Protection for home security.

5 years ago

Reply from Guardian Protection

Nadine,

We agree! Our monitoring team is not only a fantastic group of people, the team has been recognized by the industry and won multiple awards. We are so proud of them, and glad to hear they are delivering great service for you. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Alexis Churchton, MD

To me, the best thing about Guardian Protection is the notifications and instant response time.

5 years ago

Reply from Guardian Protection

Hi Alexis,

Thank you for being a 5 star customer! So glad to hear you are getting fast notifications and response time. Stay Safe!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

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Verified Customer

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Becky Deltona, FL

It all works and it's easy. The best thing about Guardian Protection is the mobile app that you can use.

5 years ago

Reply from Guardian Protection

Hi Becky,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Jerry Dover, DE

I am able to use it on my cell phone, which I like. Reinstallation went quick and everything is working fine.

5 years ago

Reply from Guardian Protection

Hi Jerry,
Thank you for taking the time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app and I am happy that you agree. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

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Verified Customer

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Joan Greensboro, NC

The customer support personnel are easy to talk to and its easy to get answers from them.

5 years ago

Reply from Guardian Protection

Hi Joan,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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Eric Bradenton, FL

The best thing about using Guardian Protection for home security is the simplicity of use.

5 years ago

Reply from Guardian Protection

Hi Eric,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

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Verified Customer

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James Royse City, TX

Customer support has been helpful because they have responded every time that we've needed them to answer a question.

5 years ago

Reply from Guardian Protection

Hi James,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. . Trust that we will continue to be supportive in every way.
Thank you for choosing Guardian Protection!
Amy,
Customer Satisfaction Advocate

Mar. 16th, 2021

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Verified Customer

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Andrew Wildrix Plano, TX

Mobile interface is a breeze to use and the system reminders keep your attention.

5 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for taking the tie to connect with us. So happy to know that you find the Guardian mobile app super easy to use and that the interactive features such as arming reminders a helpful advantage. We're proud to be able to combine reliability with convenience and timesaving features in one home security system. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 5th, 2021

Guardian Protection Reviews