Guardian Protection: Read 4,697 User Reviews From Real Homeowners

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Vondele Middletown, DE

We received excellent service from Walter O, Service Technician. He was very knowledgeable about our system. He also helped us set up our online Total connect 2.0 app., which gives easy access to the system.

7 years ago

Reply from Guardian Protection

Hello Vondele,

Thank you so much for providing 5 star feeback on your cusotmer experience. Guardian Protection's goal is to provide stellar customer service while providing security monitoring that brings you peace of mind.

Feb. 4th, 2019

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M williams Indianapolis, IN

Dave my sales rep and John my installation Technician made this a very easy process. I didn’t get any of the usual surprises that you get when switching to a different company. A+

7 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star customer experience! Guardian Protection is dedicated to helping to protect what matters most to you in the Indianapolis, IN region.

Jan. 10th, 2019

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PJ Ohio

Love the customer service when you call. Friendly, informative, & professional. Would like them to call everytime my alarm goes off, even when it is turned off right away. Just to make sure it is my mistake.

7 years ago

Reply from Guardian Protection

Hello PJ,

Thank you for taking the time to leave 5 star feedback for us! We would be happy to update your call procedures, please private message your customer info here or give us a call at 1-800-PROTECT. Thank you!

Dec. 27th, 2018

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Hopeful

Prior to recent few months my experience with Guardian Protection was great! However, due to a recent urgent need to upgrade services from simply indoor security system monitoring only to also include their currently offered outdoor cameras'. Sadly, this recent experience has been a nightmare and has caused the once high opinion about Guardian's quality of services & equipment to shift into an opposite direction. Presently, however, Guardian has requested & promised to make an attempt at correcting the past concerns/issues at hand. Hopefully, at this juncture, everything will be resolved and feeling safe/secure at home will not seem like only wishful thinking that forces a fourteen year business relationship to end.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback for Guardian Protection. We appreciate your business over the years and hope everything has been resolved for you. If you are still experiencing any troubles please message here so I may assist. Your satisfaction is always a top priority!

Dec. 27th, 2018

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Calvin McGrath Alpine, UT

Guardian protection is it genuine home protection saw a security system they care and will be in their guarantee for home safety rings true they looked out for you and try to make your home as safe as possible.

7 years ago

Reply from Guardian Protection

Hello Calvin,

Thank you for being a valued customer of Guardian Protection Services! We are honored to help protect what matters most to you every day.

Dec. 10th, 2018

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Maura West Chester, PA

I called the customer service line and was taken care of promptly and with courtesy. My home serve call was handled by Walter. He was prompt, knowlegeable, thorough, and a great representative for Guardian!

7 years ago

Reply from Guardian Protection

Hi Maura,

Thank you for sharing an informative review of your customer experience with Guardian Protection! We appreciate your business and look forward to providing you with peace of mind every day.

Nov. 2nd, 2018

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Tay W North East, MD

Great experience with the installation of a security camera. Installer was nice, professional, and thorough. Took time to fully explain how to use the camera and set it up to meet my needs.

7 years ago

Reply from Guardian Protection

Hello Tay,

Thank you for sharing a 5 star installation experience! We are proud to be your home security provider and I'm glad to hear everything was explained thoroughly to you.

Oct. 29th, 2018

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E G Cassville, NJ

Alan was an awesome and at the same time pleasant to deal with. He was polite, respectful, caring, clean, patient and most importantly got the job done efficiently and fast! Highly recommended.

7 years ago

Reply from Guardian Protection

Hello E G,

Thank you for sharing your recent customer experience! It's great to hear testimonials like this and we appreciate your business.

Oct. 31st, 2018

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F Dinuzzo Georgetown, DE

Walter Tech2801 was at our home last week to do an upgrade. He was very professional, efficient with his work and his training on the devices was excellent. I would give Walter a 5-Star rating for his work.

8 years ago

Reply from Guardian Protection

Thank you for reviewing your service visit with Walter! I will be sure to share your accolades with him and his supervisors. We are honored to be your home security provider and are here to help protect what you value most.

Sep. 12th, 2018

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Robert Carasia Whiting, NJ

Our installer Corey was great. He was very professional and explained everything we needed to know about the system and how summer window guards should be installed. Highly recommended

8 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a great review! I will be sure to share your accolades with Corey. We appreciate your feedback and for being a part of the Guardian Protection family.

Aug. 21st, 2018

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Lee Sorenson Coatesville, PA

From sales to installation the process was flawless. Walter the installer was prompt, professional, clean and efficient. He answered all questions and ensured the job was done right.

8 years ago

Reply from Guardian Protection

Hi Lee,

Thank you for sharing your installation experience with Guardian Protection! It's always great to hear when an installation went as smoothly as yours did. I will be sure to share your accolades with Walter and his supervisors. Have a safe day with Guardian Protection!

Jul. 23rd, 2018

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Alicia Holman Gilbert, AZ

I like product, but they need to be more cohesive in having all of the products work together better. There service with Home Security is great. Their customer service reps are friendly and very helpful. Always willing to help problem solve.

8 years ago

Reply from Guardian Protection

Hi Alicia,

Thank you for sharing your experience with Guardian Protection! I'm happy to hear you are enjoying the security services. Please let us know if you ever have further questions.

Jun. 25th, 2018

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Don Litwiler Noblesville, IN

First tech was good but it was necessary for second visit by another tech to check that system was properly installed. Some adjustments needed to be done and explanations of services done. Satisfied that system is working at this time.

8 years ago

Reply from Guardian Protection

Hi Don, thank you for sharing your experience with Guardian Protection. I'm glad to hear the kinks in the system were worked out and you are enjoying the services. Please let us know if you ever have questions, we are happy to help!

May. 30th, 2018

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Lisa Clemmons, NC

Original installation was not good. Installers complained about the work and then did not install all equipment requested. They left packaging behind and plugged in a device without explaining what it was. After complaining about doorbell had never worked and the camera has never worked well they sent a technician who charged me 105 to fix a doorbell that still doesn’t work. When I asked to have them removed I because this is the antithesis of security was informed that I would have to speak with the loyalty department about my contract. The loyalty department informed me they could take the charge off but I own the defunct equipment and they would not remove it. What in the world? You have e to pay for equipment that doesn’t work or provide you security and then pay for it to be fixed more than once well over the cost of it being replaced. This is not the consumer experience I expected when I signed up.

8 years ago

Reply from Guardian Protection

Hi Lisa, thank you for the feedback on your experience with Guardian as it will help us improve. Please message your address of service so I may have a Customer Loyalty Supervisor look into this matter for you.

May. 23rd, 2018

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Joseph Couden-Case,Sr. Franklin, IN

Best customer service experience ever with a security company! I’ve tried both ADT & Xfinity and by far Guardian has better equipment and better customer service than both of my prior security companies!

8 years ago

Reply from Guardian Protection

Hi Joseph,

Thank you for the amazing customer testimonial! I'm so glad you eventually found your home security partership with Guardian Prtoection, we are honored to help protect what you value most!

May. 3rd, 2018

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april m cahall Viola, DE

Customer service needs more training. When called was put to 3 people said router was not compatible with the cameras. When the tech came out (Derek B) he didn't have to change anything just had to do a few switches and now no problems. He was very informative. Will request him at all times if needed again

8 years ago

Reply from Guardian Protection

Hi April, thank you for the feedback on your recent service experience! I will make sure to share your accolades with Derek.

Apr. 16th, 2018

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Mrs. B Stanchfield, MN

I had to travel a distance to have the phone repaired and when I called to schedule it they didn't give me the address, had to call back. And once I got there then they told me it would be 2 hours. Never informed me of this ahead of time

8 years ago

Reply from Guardian Protection

Hi Mrs. B, thank you for choosing Guardian Protection. We want to make sure you are 100% satisfied so if there are still any issues please message me your address of service and I'll be happy to help!

Mar. 27th, 2018

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Dolores Pittsburgh, PA

Immediate response from Guardian when the alarm sounds, always there, customer service people are friendly and knowledgeable, the tech service people are great. Would never want another security system. Price is great too!

8 years ago

Reply from Guardian Protection

Hi Dolores, thank you for the review of your Guardian Protection services. We are proud to help protect what matters most and provide you peace of mind!

Mar. 15th, 2018

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Kimberly Cooper Mesquite, TX

Great service so far, ive been a customer for 3 years, with no complaints or regrets I hope you keep your level of customer satisfaction . Most companies start to lose those qualities with the growth of their company.

8 years ago

Reply from Guardian Protection

Hi Kimberly, thank you for being a dependable customer, we appreciate your business. Guardian will continue to strive to delight each customer on every interaction!

Mar. 15th, 2018

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D Z L Malvern, PA

We had Patrick M. come to our house yesterday to fix something on our system, and I could not be more pleased. He was kind, patient and thorough, and I could not ask for more from a service experience. However, Guardian is extremely hit or miss and we have had some terrible service representatives as well. Their equipment tends to go down a great deal, so we have had our share of reps come out.

8 years ago

Reply from Guardian Protection

Hello, thank you for the honest feedback regarding your experience with Guardian Protection! Our goal is to delight the customer on every interaction but sometimes we miss the mark, your comments will help us improve.

Mar. 9th, 2018

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Stephen villanueva Katy, TX

Every call I received was immediately sent the second the alarm sounded and they were prepared to notify the fire department if needed I appreciate the way they handled the situation

8 years ago

Reply from Guardian Protection

Hi Stephen, thank you for the great review. We are ready to help you 24/7 when your system is armed.

Mar. 9th, 2018

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Barbara Hamons Porter, TX

Kevin B. was an outstanding technician, as well as an OUTSTANDING young man! Very thorough, & professional. Thank you for sending him to us! We would have no qualms about having him in our home!

8 years ago

Reply from Guardian Protection

Hi Barbara, thank you for taking the time to share your testimonial with us. It's absolutely wonderful to hear about your experience and I will make sure Kevin is commended for your praise.

Mar. 1st, 2018

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Andrew Burleson, TX

This is the second home in which I have had Guardian Protection, and the first one I had the service for nearly 8 years. The system always worked as designed, and whenever there was an issue, it was handled quickly.

8 years ago

Reply from Guardian Protection

Hi Andrew, thank you for being a long time customer! It is a great testimonial that you continued with our services in your 2nd home. We are proud to help protect what matters most.

Feb. 27th, 2018

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Katherine Gerdes Lewisville, TX

The salesman explained things well; the installer explained the use of the system; minor problem at first--experienced tech sent out promptly; no problems since; good follow-up if something isn't working quite right.

8 years ago

Reply from Guardian Protection

Hi Katherine,

Thank you for the honest feedback! If you ever have technical questions our customer care team is here 7 days a week to assist.

Feb. 27th, 2018

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Carlos Estrada Austin, TX

They provide a great service and don't ever have trouble with my equipment. Even when I do they take care of the problem and their technicians are polite and arrive correspondingly.

8 years ago

Reply from Guardian Protection

Hi Carlos, thank you for the great customer testimonial! We appreciate your business and hope you have a safe day!

Feb. 27th, 2018

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rv in ATX Austin, TX

I have been a Guardian customer for a few years, and I called to add a Key Fob. Sean H. arrived the same day that I called Guardian. He was professional and courteous. He answered my questions and did a great job.

8 years ago

Reply from Guardian Protection

Hi Raul, thank you for the great feedback. I will make sure to share your experience with the technician!

Feb. 22nd, 2018

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Clyde Harris, Jr. Zelienople, PA

Guardian responds immediately to any issues or questions I have re my service. The representatives always make sure I am satisfied with their action before ending their response.

8 years ago

Reply from Guardian Protection

Hi Clyde, thank you for the review of your security services. Guardian does take our response time seriously and we are proud to provide you with award-winning monitoring.

Feb. 2nd, 2018

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Julie Schulze Lewes, DE

House call to run new line from our updated modem to Guardian system. Guardian called to offer sooner appointment due to cancellation which I accepted. Punctual, courteous, helpful, thorough

8 years ago

Reply from Guardian Protection

Thanks for the great testimonial, Julie! We are happy to move up the appointment and hope everything runs smoothly for you.

Jan. 30th, 2018

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Ronald Kemp Upper Marlboro, MD

With any system, there are numerous question that come up during the daily operation. Guardian always is there to answer all questions we have concerning the system. I can't say enough about the system-Its great

8 years ago

Reply from Guardian Protection

Hi Ronald,

Thank you for choosing Guardian Protection for your security needs! Our customer care team does work 7 days a week for extended hours to help whenever you may need us. Have a safe day!

Jan. 18th, 2018

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Janet Kansas City, MO

We have up to date information regarding movement both inside and outside the house. Installation was thorough and timely. When we have needed assistance from Guardian, they have worked with us.

8 years ago

Reply from Guardian Protection

Hi Creeden,

Thank you for the review! Our goal is provide you with the peace of mind your family deserves. We appreciate the feedback.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Sherman Wright Linthicum Heights, MD

We have been with Guardian since 2009. They are a top-notch, and reputable company who is always on the ball to assist with sensor triggers. Grade A one! Customer service is the best in the business.

8 years ago

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Daniel Lopez San Dimas, CA

I am extremely happy with Guardian Protection. They respond immediately and are very accessible when needed. My questions are always answered and in a manner that make me feel comfortable and secured. I didn't rate the five stars only because I never rate the highest on anything because I don't believe in anything being perfect.

8 years ago

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Lourdes Rivera Wilmington, DE

Service is professional, prices are good. The way the response to an emergency when you are out is very fast and I hardly get any false alarm. If you make an appt you don’t have to wait so long and I recommended them 99.9%. Thank you Guardian for being part of my family for the past 18 years.

8 years ago Edited September 14, 2021

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Susan Beaver Falls, PA

My husband and I were on vacation when our alarm went off and Guardian sent to police to check our home. Thankfully there was no break in, but I feel at ease knowing Guardian is there to protect my home.

9 years ago

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T.Harris Waldorf, MD

I recently called customer service because I was having difficulty with logging into the app. Well the gentlemen I spoke with was very patient and informative and his help was appreciated.

9 years ago

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William Bish Phoenix, AZ

We've only had this service about 2 years. Everything has been great with one exception. The hallway smoke detector reached a low battery state and I changed the batteries. Got numerous calls from the company about tampering with the sensor. I had to explain numerous times that I had changed the batteries and I don't consider that tampering.

9 years ago

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Jacqui Bopp Bedford, PA

4 years ago

Reply from Guardian Protection

Hi Jacqui,
Thanks for taking the time to connect with us. Our monitoring center never sleeps so that you can have peace of mind whether you are the owner or the guest. We are here for you! At Guardian our motto is Life is Better When It's Safe. I'm sure you'll agree!
Take care and have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 14th, 2022

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Austin Tempe, AZ

Guardian is a great company. I had the opportunity to work for a dealer for them. The service team there is amazing as well as the monitoring team. Fast response and great service, what more could you want in a home security and automation system

4 years ago

Reply from Guardian Protection

Hi Austin,
Thank you for your vote of confidence. We strive to be the best at what we do! Smart home security systems, professional installation, top notch U.L.-certified Five Diamond monitoring. Life is better when it's safe!
Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 12th, 2022

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James Goodman Port Orchard, WA

Guardian Protection is the Real Deal! Guardian provides full coverage protection, mixed with simplicity and good customer service. The Service Techs are smart, friendly, and most importantly reliable. Its nice to feel that someone has your back like Guardian Protection.

4 years ago

Reply from Guardian Protection

Hi James,
Thank you for the five-star compliment! Our team loves what they do and I'm glad it shows. Our Care and Monitoring team are all Guardian's in-house, U.S.-based employees. They are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

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Verified Customer

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brian crookshank Cameron, NC

the volume for alarm is very low even though it is set on high...you can hardly hear when in another room. only records 30 seconds and misses important things. does not record every motion ....

5 years ago

Reply from Guardian Protection

Hi Brian,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Ulysses A Sheppard Wylie, TX

I only gave a 3 star due to camera recording doesn't always work. And I can never pull up to see or speak with the person at the door.

5 years ago

Reply from Guardian Protection

Hi Ulysses,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Mac Owings, MD

Great experience with install, timely representative and very thorough explanation

5 years ago

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Verified Customer

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Javier Cepeda Waxahachie, TX

Had a good customer service representative and the installation was very good and quick

5 years ago

Reply from Guardian Protection

Hi Javier,
Thank you for taking the time to connect with us. It's great to hear that your professional installation was very good and quick and that our customer care team member provided you with good service. I will be sure and pass along your compliments to their supervisors. Trust that we will continue to bring you peace of mind and great service! Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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DeVaris Locket Mount Holly, NC

The services are good and I have not any complaints. They are prompt whenever there is an issue.

5 years ago

Reply from Guardian Protection

Hi DeVaris,
I am happy to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Erica McWhirter Charlotte, NC

Good service and equipment. The only bad thing is that the camera can work a little slowly to populate live video

5 years ago

Reply from Guardian Protection

Hi Erica,
Thanks for taking the time to connect with us. It's great to hear that you enjoy the quality of our service and equipment. Please feel free to give our Technical Care team a call regarding your cameras. They will be happy to help. You can reach them at 1-800-PROTECT (800-776-8328) from 7:30 a.m. to 9 p.m. EST Monday through Friday and from 8 a.m. to 7:30 p.m. EST Friday and Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

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Verified Customer

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Herbert Porter San Antonio, TX

Its ok, We've only had it a month and it shut down once and had to reset it. Buffers a lot. Keeps kicking one of our phones out

5 years ago

Reply from Guardian Protection

Hi Herbert,
I am sorry for your frustration. I would like to get you some assistance with these issues. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account. I appreciate your patience and look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Sherwin Nourani Copperas Cove, TX

The base package does not protect the entire home, as there are windows in other rooms of the house that do not have any coverage.

5 years ago

Reply from Guardian Protection

Hi Sherwin,
Thank you for taking the time to connect with us. That is correct. A base package is an affordable way to help protect points of entry in a home that are most often targeted by intruders. The great thing is that with Guardian, you can expand your base system . If you would like to learn about some of the options that are available, we would be happy to speak with you about them. Please email us at wecare@guardianprotection.com and include your account information (full name, premises address, phone number) and the best time to reach you.
Sherwin, thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Lorynn Hollie

Delayed video on doorbell. Outage in service with doorbell. Lights up in red so everyone can see that it's not working properly. Customer service is not the best.

5 years ago

Reply from Guardian Protection

Hi Lorynn,
I am sorry for the difficulty. I have located your account and have escalated this to our supervisor. You will be hearing from us by phone within 24 to 48 hours. Thank you for your patience as we work to resolve this for you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 14th, 2021

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Verified Customer

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William A Fields Jr Pataskala, OH

Always there for you!! Have not had any false alarms doing the three weeks we have been on line

5 years ago

Reply from Guardian Protection

Hi William,
Yes, you are correct - we are always there for you! So happy to know that your system is working as it should and that you are doing so well in using it that there have been no false alarms in your first three weeks. Congrats and trust that we will continue to be there for you. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Verified Customer

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Belyne Bland-Xochihua Red Oak, TX

Have not had opportunity to really experience the service, The Techncian that came out was in a hurry and did not fully cover everything I believe he should have

5 years ago

Reply from Guardian Protection

Hi Belyne,
I am sorry that the technician did not spend enough time to fully cover the information you needed. I have escalated this to our supervisor and you will be receiving a callback within 24 to 48 hours so that we can provide you additional assistance so that you can begin to enjoy the many benefits of your new smart home system.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

Guardian Protection Reviews