ADT-Monitored Security: Read 563 User Reviews From Real Homeowners

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Mickey Anderson

We've had our system for a couple of months now. Installer was top-notch. Took the time to explain things in detail. Called him back up last week to ask a question and he resolved my concern in less than a minute.

9 years ago

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Cattle Dog Lynnwood, WA

Beware. The installation was horrible. Big holes that they don't patch. Crazy expensive too. When I canceled the monitoring (because they never called for police twice when they should have) the equipment is proprietary. You can't self monitor. They control it and it will shut itself off after a week of ending the contract. You can't turn it back on with out them. Now they are relentless with phone calls and snail mail trying to get me to sign back up. No way will I even if it was free.. There is too many DIY wireless systems out there.

9 years ago

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Carolyn Rocklin, CA

Started with Brinks Security and then ADT bought out Brinks. We've Ike it from the beginning. And ADT was very, very good. Never had any problems at all.

9 years ago

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Megan Rigby

Great customer service and help with quick questions. Eager to make customers happy. Good products that provide extra security for families. Especially for stay at home moms.

9 years ago

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Vivek

Installation and upfront charges are quite high, as is the monthly fees - in certain cities it can be as much as 60$. The 29$ monthly fees is only if you have your own landline for the system to communicate with monitoring company. I decided to cancel within trial period as it was just very expensive with no real benefit over other systems. This is where ADT showed their true colors. They didn't refund the money I paid for the equipment (325$) and their customer service would just stall and give excuses. Very dishonest company that I would not recommend to anyone.

9 years ago

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Joe West Covina, CA

Horrible installation. The technician who installed the system didn't know what he supposed to do. The camera was blocked by the flood light and the technician not even found out until I told him. No customer service. I complained to the local and corporate office. Nobody even responded to my email. Do not trust ADT. They are not professional. They are the worst. We will discontinue the service and refund the system. ADT is terrible.

9 years ago

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Roger D Ditman Brooklyn, NY

I have used ADT for over 15 years and found their service to be excellent, their response to alarms very quick and the price for their monitored service very reasonable.

9 years ago

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Casey T

RUN. FAST! Equipment does not work when you change your network information. You need it fixed but the tech will not allow the techs to do so. So you are stuck with equipment that does not work. You are on the phone for hours. Others are relaxing. Watching movies. You are dealing with the headache of adt. BEWARE THE CONTRACT CAN DUPE YOU.

5 years ago

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Kandice Monroy Union City, CA

Hate ADT! Horrible customer service, they over charged us. Pulled money out of our accounts twice without our permission. They kept canceling our services. Would not recommend at all. Canceled them completely today and going to have to pay alot of money. DO NOT reccomend ADT AT ALL runaway

5 years ago

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YK Bellevue, WA

Will give 0 star if there is an option. They did not mention anything about the 3-yr contract and try to keep you with lower rate but without any paperworks to prove what they said over the phone. Totally a scam and the customer service was not helpful and threaten you for lawsuit.

6 years ago

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Kent Watkins Hendersonville, TN

Terrible experience with ADT. We had trouble with our system from day one and never got fixed in four years. They sent a technician after technician out and no one ever fixed it. Customer service act like they don’t care at all. I would definitely stay away from them

6 years ago

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rito heysham New York, NY

$4,000. system (Without one single camera) and it works like trash. Constantly calling them because stuff stops working!! Don't bother buying anything from them, it's definitely not worth the ridiculous amount of money they charge including the $300. for each blurry camera!!!!!

6 years ago

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Darryl Hickman Akron, OH

With so many security systems on the market today, for the money, ADT just isn't worth it. You can easily find a comparable home security system for a lot less. Not to mention contracts, installation fees and the surprise 30 day notice when cancelling.

6 years ago

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Dawn Nance Defiance, MO

First installed issues. Had to be reset so who knows how long it wasn’t working. Then the bill increased.....I’ve been out of contract yet I’m still getting billed! One bill over $250 & another over $350!

6 years ago

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Eric Wilkinson Herriman, UT

Sleep better at night knowing your home is safe. ADT is a great company. Their equipment is durable. Customer service is top notch.

6 years ago

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mark Boynton Beach, FL

Stay away. Once you sign up they treat you horribly. I needed to make changes to my existing system and they wanted to charge me more than i paid to install the entire system. A friend just installed what i was looking to do for 1/4 of what they want to charge me to upgrade a portion of existing environment.

6 years ago

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Debbie Parkman Summerville, SC

Buyer beware. Things will be fine until you need to cancel service. Then, brace yourself for hours of harassment. Don’t go with them. Their are many other companies that will give you the same service at a better rate but more importantly, allow you to cancel. My experience was nightmare

6 years ago

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Amy Boren American Fork, UT

I grew up in a home that had an ADT alarm system and I always felt safe. It was easy to set and they responded promptly when needed. They were great!

7 years ago

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Jeanne Russell Charlotte, NC

ADT never provided any semblance of customer service. Since I ordered it disconnected, the alarm system pad on the bedroom wall continues to chirp (beep) randomly ... usually in the middle of the night. I despise this company.

7 years ago

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Roberto Dallas, TX

I had ADT for 40 years. Never had a problem. Quick service and the police is always at my house within 5-10 minutes.

7 years ago

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Lisab Lutherville, MD

Worked great for a few years but started getting false alarms. 4 appointments later the technicians still haven’t been able to fix the system. Going with another company since I’m now far too frustrated to stay with ADT

7 years ago

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James S Cypress, TX

Totally agree with these 1 star reviews. We signed up for a package costing $29 +/- per month. Installer came out and spent 2 hours up selling us on a higher cost system for 2x the original quote. Made me feel like a cheap skate if I didn’t go with higher cost system. Don’t like their sales pitch technique.

7 years ago

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Pham

It's a trap! Be careful with the seller's promises! I give them 1 star for the technical help. Zero for the deals. Cause confusion and stuck with the plan which you have to pay more then they offered. I never go back to them after my contract end!

7 years ago

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Daryl Bilby Peck, KS

I was with protection one since 1997 and was very satisfied, but then they got bought out by ADT and they suck. Tried to cancel service and keep getting a past due bill ,don't have a home phone to monitor called to cancel five times.....run,run run!!!!!

7 years ago

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Cody Miller Brandon, SD

Was told about the six month money back which seemed great as I was on deployment and would not be able to use it my self to see if I liked it. Once i was back from deployment the tell me that it was a 30 day trial and will not let me out of my contract as well as will not send me the phone call of the sales rep who told me i had six months

7 years ago

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Joesph Shipp Mobile, AL

We had two alarms . At no time did we even get a call from ADT. We now have a billing dispute. ADT customer service person told me that many of the customer service reps lie and promise anything to either sell you an upgrade or to get you off the phone if you have a dispute, DO NOT USE THIS COMPANY!!!!!!!!!!

7 years ago

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Charles Haycock Milwaukee, WI

We just signed up for cameras! Hope it votes well. We are in Wisconsin. We have had good luck with the standard security.

8 years ago

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Anne K. Howard New Hartford, CT

I regret wasting thousands of dollars on this useless system. The alarm constantly goes off in the middle of the night, stressing out the dogs. We have had ADT service people to our house on numerous occasions fixing faulty sensors on our windows. I used it for 2 months max. Now we are stuck with a huge penalty fee for breaking the contract.

8 years ago

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Oleg Glabuchek Raleigh, NC

They sell their package, installing their minimum set of devices for free, but do not mention that there is a 36months contract that you can not cancel. Moreover - they just increased the monthly payment which I am obliged to pay even though I've decided to stop using their service. Not a fair play.

8 years ago

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Ramon Easton, PA

I wouldn’t recommend ADT not even to my worst enemy! I had to unplug the system for almost a year! I called them and after fixing the problem it will get the same problem right away and they don’t show up to solve the problem! Nor call to see if they can do anything about it! T

8 years ago

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edward gross Philadelphia, PA

misrepresented and lies from installer.stated out door cameras were on order,put indoor camera in and said when outdoor cameras come in one would be installed .i called to check and was told adt did not offer outdoor cameras.plus every one i talked to had a different price.some reps got nasty.i am tempted to cancel and let them chase me.

8 years ago

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Charlene Malicki Toledo, OH

Read the fine print! They had me thinking I was getting a promotional offer when I was signing a contract unbeknownst to me for double!! Very shady and ADT says if you are not satisfied even after six month, they will let you out of the contract. Not true! They wouldn't budge. A bad company!!!

8 years ago

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Sandra Allen Fort Worth, TX

Horrible service since Protection 1 moved to ADT. They no longer call when the alarm goes off, only send out fire department each time. Too stupid to fix my alarm system so they charged me $561.00 for new equipment and told me there was no charge. Definitely cancelling my service with ADT after having been with Protection 1 for 7 years.

8 years ago

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Val Anis Odenton, MD

The same thing happened to me yesterday, after my refusal of services and installation, they withdrew $ 105 from my credit card (supposedly for installation).a day later the money was refunded and so I do not want to write anything about this company.

8 years ago

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Cartez Harvey North Las Vegas, NV

I feel safe with ADT. The customer service was very nice and professional answer all my questions I had.

8 years ago

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Dana Graham, TX

I have had this system for 2 years and absolutely hate it. Please don't waste your money on this system. Also you have to sign a 3 year contract, if you live in Texas and they can go up on your monthly fee. I have had so many false alarms that I don't even use my system.

8 years ago

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Drain Daytona Beach, FL

I was informed about this company by a friend I decided to give them a try they didn't disappoint.thanks

8 years ago

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Lucy

Am a customer with the company and I love the products they are very good and of high quality,, they don't disappoint.

8 years ago

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Peter Pescadero, CA

I can't compare this company to any other company.they are the best then others follow.keep up the good work.

8 years ago

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Phibian Las Vegas, NV

The customer service is very good they are ready to help and always respond positively to your satisfaction.

8 years ago

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Ellie P San Jose, CA

I got an email about a sale they were doing and I'm so glad I acted fast. Great deal for great security

8 years ago

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abb Newtown Square, PA

the only thing ADT knows is how to over bill you! If you sell your house after paying ADT for many years hundreds of dollars for useless service, don't count on calling their 800# to cancel the service. 6 months after you cancel ADT will still be billing you $35/ month for useless service. Better adopt a guard dog than finance this scam outfit.

8 years ago

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Garey Mann Kenner, LA

ADT customer for seventeen years and in the last two years have become dissatisfied with the service. On two separate occasions have had representative come to our home to assess our system for upgrades only to never have a follow up sales representative return. In the process of researching other home security monitoring companies.

8 years ago

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Mona Stamford, CT

TERRIBLE service!!! What a scam. Alarm keeps going off. We keeps getting fined from the city and ADT promised to reimbursed but they keep giving us the run around. They can't figure out the problem. Bad technicians. Bad service. Bad products. Nothing works.

8 years ago

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R Fahey Camden, DE

Death of my spouse sale of my house move to a friend’s home transfer equipment to relative 5-6 long phone calls to resolve over billing and slow refunds. Am I happy? Not one bit!

8 years ago

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janice burtsev Barnegat Light, NJ

i have not had anything go wrong yet so far!!! i am happy with the service and now i have one less worry

8 years ago Edited September 14, 2021

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Al Kirk San Francisco, CA

I got a lot of equipment for free when signing up --- all from the best in the home security market. 5 stars!

8 years ago

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James Dryer Fairhope, AL

My dad trusted ADT and so do I. They are the best home security company! It's worth it for the peace of mind.

8 years ago

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keith morton Smithtown, NY

complet elies about what they would give me in the package, the agreed to replace my full system and then tried to charge me $2400 when they showed up to my hosue 4 hours earlier than they where supposed to. you can never speak to the same person 2x.

8 years ago

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David Suminski Hendersonville, NC

Never ever had a problem with my system or ADT call center . Fast , courteous, fair pricing for what you get.

8 years ago

ADT-Monitored Security Reviews