ADT-Monitored Security: Read 563 User Reviews From Real Homeowners

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Katie Johnson

Got everything in 1 order was very fast to set up and use. fast, im happy with it!

9 years ago

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Kody Rodney Austin, TX

My niece suggested I try this, and I'm very happy she did. Excellent service all around

9 years ago

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Mary Klien Tampa, FL

Fantastic experience! I was blown away by how friendly and helpful the staff were.

9 years ago

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Jake Millicent

Excellent customer service, I was very impressed by how they treated me. I would absolutely recommend to a friend.

9 years ago

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Martin Forbes

Thanks for the follow up note on Twitter re: Pulse outage. All good now. Appreciated the response.

9 years ago

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Maria Lupita Lupita

Love Home Security's customer service. They always treat me like if I were a Queen!

9 years ago

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Quinn Irvine, CA

Delivery was stellar, and great customer service all around. Would definitely recommend.

9 years ago

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Janie Nelson

Low batt on display prompted me to call ADT and very fast my appt. was scheduled for a tech. visit.

9 years ago

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Alyssa Boren American Fork, UT

When I lived with my grandmother she used ADT and I always felt safe and it was easy to figure out how to type in the codes.

7 years ago

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eddie Macomb, MI

wouldn't even it give a one star. been waiting5 days now for service .numerous tranfers, be here within 24 hrs then 24-72 hrs still waiting. terrible service

7 years ago

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Diem Tonnu Fresno, CA

My house was broken this weekend . The alarm went on. However ADT did not alk the police or notify me. Their answer "we did not get the signal " called and they hung up.

7 years ago

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Lindsey H Three Forks, MT

Horrible customer service!!!! People selling you something are usually polite. Was told I was set up for an appointment but I really wasn’t. Just go with someone else!

8 years ago

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Mr Edwards Lawrenceville, GA

This a awful co to do business with. Third party run the show “Defender”. Very unprofessional. I don’t feel safe in my home since they are the alarm co.

8 years ago

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Lawrence Lindstrom, MN

Fast and efficient in other terms You get more than you have paid for

8 years ago

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John Young

The security is fine but i wonder about an upgrade with cameras

8 years ago

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Carmaletta Street Detroit, TX

Great service very professional, got the job done fast. I highly recommend

8 years ago

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Mary steep Nazareth, TX

This is the best company ever.I was impressed by their kind of services.

8 years ago

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karen Portland, OR

good security with good customer support. You definitely get what you pay for

8 years ago

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James Perry Rockledge, FL

Tech did a great job keeping me informed during the installation.

8 years ago

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Janusz Jankowski Cape Coral, FL

what they say when promoting theirs services is not what outcome is . Bed service .Got stuck with contract for 3 years. Will not recommend to no one .

8 years ago

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Kate winston Half Moon Bay, CA

ADT's reputation speaks for itself! Thank you for securing my home!

8 years ago

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Charlie Nolta Piscataway, NJ

Setup was quick and painless. Service was friendly. That's all that I ask for.

8 years ago

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Sm McAllen, TX

We CLOSED our business but they say we have to continue paying. We payed them for 3 years on time. We even have 3 other accounts with them. Terrible company!

8 years ago

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Mike S. Baton Rouge, LA

Great value for the service and APP. No issues in over 3 years. Highly recommended.

9 years ago

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Richard

All is well until you cancel. Customers beware. Read the contract carefully. If you do not then you will be dealing with it later. Overpriced for what you get.

9 years ago

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Joe

They push out apps that render the system useless for days. How can a major security company be so sloppy? Makes you wonder about the quality across the board.

9 years ago

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Mav Group Pensacola, FL

Dont sign a contract with that company . After 36 month they will charge you fees from nowhere. don't recommend to have business with them

5 years ago

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Melody Summerville, SC

System didnt work when i needed it the most. Third party door bell never worked. I cancelled and they failed at that that too.

6 years ago

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Tawana Murphy Clarksville, TN

Horrible and dishonest. Defenders and ADT. Stay away from them. They lied from the beginning and now I still do not have my refund.

7 years ago

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Cindy Lakin St Louis, MO

Absolutely unethical to force people into paying 75% of the remaining contract when they move. I will NEVER use this company again.

8 years ago

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Sonja Squyres Ingleside, TX

Absolutely horrible my home was destroyed in hurricane harvey and adt is still charging me for a system that dosent even work anymore!

8 years ago

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Eileen Smith

Troy was efficient and good communication

8 years ago

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RWE Memphis, TN

ADT is very professional. The products they offer are excellent.

8 years ago

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Robin Grandview, MO

I’m pleased with my system. Brandon was great!

8 years ago Edited September 14, 2021

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Frank Union City, OH

Reliable, dependable and easy to work with

8 years ago

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Jazmene Fort Worth, TX

When my alarm goes off, no one from adt calls. They only know how to call to alert me of a missed payment or the battery being low.

8 years ago

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Oklahoma Edmond, OK

We like the scurity system ADT provides and customer service is good.

8 years ago

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Rob Clinton, MD

Overall good system. Lacks in the doorbell and camera application space. Was hoping for more on that end.

9 years ago

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Anonymous Camarillo, CA

no so far so good.havn't had it very long

9 years ago

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Lance Rawlings Boardman, OR

so great!! super impresed with how things are going

9 years ago

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Jill Smith Caseyville, IL

The app does not work and will not connect to any other vendor's products (e.g., Ring). HORRIBLE. I'm cancelling ADT the second my contract is up.

9 years ago

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Tammy Edna San Jose, CA

Got a great price with easy setup - awesome!

9 years ago

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Sharon Battula Aurora, CO

Works great, never had any issues after installation - made me and my family feel safe and secure

6 years ago

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David T Draper, UT

The product/service is ok, but the prices are too high. They tried to rope me into a long contract, but I didn't like being tied in.

6 years ago

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Thanos Toulopoulos Carmichael, CA

Different promises in advertisement different promises on the phone Completely opposite when the Installer comes in

8 years ago

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Spartacus Tulsa, OK

The initial quote was very misleading & the product is over priced

8 years ago

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E. Tacoma, WA

I didn't chose them I was interested they mistakenly charged my debit card 3 weeks ago still waiting for a refund

9 years ago

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Barbara

It was horrible (1200 dollars) to remove a system that I have for a little over a week it’s just terrible.

9 years ago

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Kathy Evarts, KY

Called them so we could get an alarm system for our mother, NEVER heard back form them and its been 2 weeks.

9 years ago

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Jeff Duke

They have worked with me to get it right!

9 years ago

ADT-Monitored Security Reviews