ADT-Monitored Security: Read 563 User Reviews From Real Homeowners

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Michael Robert Anderson San Francisco, CA

Run away. Two-three year contracts when you are renting is ridiculous. You then come to the end of your lease and are stuck w $500 early term fee. Likewise, the app and the technology are mediocre at best. Never again.. Yes, ADT, I legally signed a contract and will give you your fee....just a shameful business model for so so technology

8 years ago

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Anonymous Bedford, MA

Love the alarm system, customer service, not so much. Three calls this week, one email requesting certificate of installation - no call backs, no email returned. I need this for my insurance! Not happy.

8 years ago

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Gloria Decatur, GA

The response time is fast with ADT contacting us when the alarm is not disarmed in a certain amount of time.

8 years ago

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Michael Diffenderfer Cleveland, OH

ADT equipment continues to fail and i have co tunued to reach out. The reaponse is we will send someone out to fix our wquipment and make you pay for it. Also told multiple times battery needs changed and have changed multiple times. The company is horrible.

8 years ago

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Ryan Trent

Excellent service, I was so impressed by the professional and courteous staff. The system I have is rock solid as well.

9 years ago

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chris Schenectady, NY

ADT Pulse goes off line despite our top service internet provider (they blame the internet carrier) then they blame microwave then they blame baby monitors.... after you buy and install this crap. The cameras don't capture enough angle view and, they don't pick up a second incident following the first :30 seconds....

9 years ago

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M. O'Brien

I have called on 4 different occasions to cancel the account and request refunds of additional billing. The account was cancelled in March 2017, here it is September 2017 and I'm still getting billed but they show my account closed and CANNOT & WILL NOT refund the additional charges.

9 years ago

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James Horner Clearwater, FL

After months of time on the telephone with lame reps as well as written requests to terminate service, I am no closer to terminating the policy of my elderly mother's account. Her house is sold, telephone service is disconnected, and she is living with me--but the reps don't care. Complete run-around, after years as a loyal customer.

9 years ago

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Sam Rodgers Valdez, AK

superb through and through. Great deal for me and my family, we're very happy with how simple the process has been.

9 years ago

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Charles Gregor

I am imprssed by how nice the people on the phone were. they sorted out all of my issues and my system is golden

9 years ago

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AJ Harrison Cincinnati, OH

all great! The lady I spoke to was very nice on the phone and helped me get something that was perfect for me.

9 years ago

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Scott Porter San Mateo, CA

I had no trouble getting this set up and every body I spoke to was very helpful. I will definitely be back again

9 years ago

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Annie Rochester Unity, WI

Wonderful all around! fast shipping and fair payment options. They also have really nice people manning their phones.

9 years ago

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Taylor May Miami, FL

I was really comforted by the guarantee they offered. I feel like my home and my finances are secure!

9 years ago

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Rick Jordan Valley City, ND

fantastic ! Wife will be very happy. I got a deal! Also the person I spoke to was very understanding.

9 years ago

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Weston Wright Clifton, NJ

My brother and I had an amazingly easy time getting set up and talking to support. We will definitely come here again

9 years ago

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John Richta Trumbull, CT

Very impressed with the service. Site was easiy to navigate and the rep on the phone was incredibly helpful

9 years ago

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Kim Melbourne, FL

I had Adt..before ....didn't need so I cancled it....7 years I want to have it again...set up everything they canceled me saying I didn't pay $20.00 from my previous bill??? I can assure you ....that wasn't the case..its their lost....better I didn't use them again

9 years ago

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Rey Burbank, CA

The worse security company, ever. Lack of any customer service It is A financial company collected payment rather than providing service. I cancelled twice and unfortunately they purchased security company that I used, and again faced with problem after they started managing company.

9 years ago

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Alex Winter Garden, FL

Horrible service and equipment! They installed a pricey equipment and after one day, half of the sensors weren't working. Called for assistance and they secluded for a technician visit and they did not show up. When I called after the scheduled time, they said they couldn't come and wanted to reschedule. Canceling their service!

9 years ago

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William Stahler Burke, VA

We were not told upfront on the number of outlets that would be taken by the camera system. The lamp controller failed within a short time and had to be replaced. Given the expense, the outlet situation and the lack of reliability, I regret ever upgrading the Pulse

9 years ago

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john plummer Litchfield, CT

This is a mediocre security system with a high price and a contract which is unreasonable. I sold my house and got the new owners to sign up with ADT. yet, ADT is still holding me to the three year contract. This is unreasonable. The company emphasizes sales over the value of a customer.. SHame

9 years ago

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Terri Bourne Arlington, TX

Where do I begin? Lets just say my signature was forged on a contract with the "Authorized Dealer" and corporate won't do anything. This has been an ongoing issue for months now and nothing has gotten resolved. Billed wrong amount monthly, wrong equipment and so much more.

9 years ago

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Rolando Creagh

After being a customer for more than 20 years, my house got on fire the 14 of June 2016. The alarm never alerted the fire department because the connecting phone wires to the system were not secure. They never got the fire signal and keep sending me bills like nothing ever happened.

9 years ago

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Gary McVey MO

Way over priced, both for equipment & monthly monitoring. After 2 years of 3 year contract raised my price frpm $44 to $48. I got a mail ad from them for $28 a month. When my 3 years is up, I'm gone. There are several cheaper services. Customer services have been rude on the phone several times.

9 years ago

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Gleta M Gaddis

I have been protected from two (2) break ins with my ADT, service has always been prompt and professional.

9 years ago

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darleneaut@gmail.com Aliso Viejo, CA

have had it for 2 months--love it. Cannot imagine how we got long without it, now feel so secure when we go to sleep!

9 years ago

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Logan Hudson Norcross, GA

ADT has protected my family from break ins twice. I am thankful for the quick responses and care from the staff. The product is worth the price.

6 years ago

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Eli Slesk Alpine, UT

Very good customer service. Had an issue with the locks and they couldn’t figure it out on the phone so they sent someone to me free of charge.

7 years ago

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Estefi Arreola Leyva Gilbert, AZ

ADT is been a security plan for me and my family. We like to know that our house is safe when we are away. The alarms work really well, when we turn it on.

8 years ago

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Tom Pleasant Grove, UT

I have had ADT in the past and the installation was easy and didn't stick out, the company was helpful and it provided a sense of security to me and my family.

8 years ago

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Rom Mendawi Reseda, CA

It is not as we expected at all! We have a problem after another. They didn’t tell us about alarm permit from the city or the malfunction system they install. Now we are dealing with different bills that we got stuck with.

5 years ago

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nanette nelson Valrico, FL

They said I agreed to a contract when all I did was request a key fob. I am not even the owner of the account, my father is. This company is terrible and should be put out of business.

6 years ago

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John Ferrell

If the alarm panel is smashed upon break in during the 30 second delay,I'm told ADT will not get signal and theives will have free run of home

7 years ago

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Gail nichols Westerly, RI

I cancelled after 15 yrs with ADT. They are still charging my credit card. I called and they said they have to have 30 days notice so we were charged an extra month but got no services.

7 years ago

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Very disappointed customer Springer, OK

Beware of this company!!!!!!! Home was robbed and their keypad smashed and they say they never received a signal! They don’t care and when it comes to refunding your unused monitoring fee good luck getting it.

7 years ago

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Teri Hatch Maricopa, AZ

Our equipment and system is a year old, not working half the time. They will gladly charge us to look at it. Not a good system and wasting our money. Going with a different system and company. Don’t waste your money.

8 years ago

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Jon Davies Portland, OR

Fast install. Affordable monthly rate with excellent follow-up by customer service.

8 years ago

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Stephanie Zuleta San Rafael, CA

I was very pleased with the service and quality. I highly recommend them to anyone else!

8 years ago

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Damian

This company is actually the best .very responsive and they do their work professionally.

8 years ago

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martin palmer Centreville, VA

by far the best security on the market. Their technology is modern and way ahead of the competition

8 years ago

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Charlie Moreno-Mews Santa Monica, CA

Quick and painless install, I'm very happy . We intend to keep this for a long time

8 years ago

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ron South Bend, IN

I been with company since 2011. Over the years ADT has raised my rates several times while under a contract with them. They just raised it again.. almost 60,00 a month

8 years ago

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Jessica bailey Cheyenne, WY

i usually don't leave reviews but ADT has made me feel safer to be at home alone, at night, etc

8 years ago Edited September 14, 2021

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Callum

Mis-sold a monitored system, paid $45 a month for nothing and small print detailed a 3 year contract which had to be paid in full to cancel. These guys are bigger theives that those the system is designed to keep out.

8 years ago

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Bob Love Flushing, MI

Had issues with a bad alarm pad. Came out to fix and credit me my time down. Was helpful and nice. Did a good job.

9 years ago

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Ngoako Tshivhule

My alarm went off and the the patrol guys just came and parked on the street and never even opened their car window to check what's happening. And then they lied to their office and said the gate was too high.

9 years ago

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Riley White Unity, WI

What a great time! Delivery and setup were suprisingly fast. I feel safer already, highly reccomend

9 years ago

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Corey Richardson Clifton, NJ

service here is good, I liked how responsive the techs were it really made my day

9 years ago

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Ben Truong West Jordan, UT

amazing .. I didnt expect such great service I was really surprised. not much else will compare

9 years ago

ADT-Monitored Security Reviews