ADT-Monitored Security: Read 563 User Reviews From Real Homeowners

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Song Su Hacienda Heights, CA

We had a coupon saying monthly fee was $27.99. I called and confirm the price. The agent verified my home and asked my cell phone and internet providers and confirmed monthly fee was $27.99. The agent charged my credit card for installtion. When the installer showed up and said the monthly fee was $49.99, not $27.99 because I don’t have home phone line. The installer said the phone agreement did not count!!!

8 years ago

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Jake Lucas Harmon Westlake Village, CA

perfect all around, I'm so happy to finally have something that works. I caught a good deal online which makes this more than worth it

8 years ago

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Judy Sunset Beach, NC

I had a 3 year contract and had to move to be closer to Family.. Even though it was only 40 miles from where I had lived they refused to reinstall the original equipment that was only 1 and a half years old.. They installed the very same model equipment and charged me for the equipment.. And made me sign another 3 year contract or pay them over 700. To buy out the previous one..I’m 69 years old and live on a pension I can’t afford that kind of money for nothing..I would not recommend ADT to anyone especially seniors they are taking advantage of..

8 years ago

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Jimmy Davis Lake Oswego, OR

They came to my house almost right away and got me set up with a system that is still kicking to this day! Awesome on all counts

8 years ago

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Heather ward Byhalia, MS

I guess it gave me some what of a secure feeling. Except the night someone broke in and ripped the witeless box off the wall. Activating the alarm and I never recieved a call nor did the police show up. Thankfully my family was left un harmed. And the kicker to this all, adt was going to charge me after being a diligent customer for 3 years, to have it reinstalled with new equipment. I let them keep their equipment and disconnected my services! I would never recommend this company!

8 years ago

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Harold LEster Aurora, OR

GREAT! I trust ADT without a doubt in my mind, their service is flawless and I'm always impressed by their warranty they offered.

8 years ago

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Chris Phoenix, AZ

The service and product seems fine. But now we’re selling the house and will be traveling in a motorhome, so services aren’t needed. I foolishly thought that if you sold the home that would automatically terminate the contract. Wrong! We’ll now be on the hook for $2000 of service that we’re not using. This is legal larceny. Other people have said other companies don’t do this - how is it that this company can justify that this is the right thing to do? I would seriously think twice before going with ADT.

8 years ago

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Grace Germain Murrieta, CA

We are on easy pay but we keep receiving past due notices every month for the past 3 months. Whenever I call they just say disregard the notice. We had somebody come to check on one of the doors which the panel says is open and we were charged $186 for him to come plus 1 pc of battery. The guy was nice but it's company policy. We have been with ADT for almost 7 years because we thought it was a great company. I guess the new owners just don't care and do not appreciate our business so we're moving on.

8 years ago

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Matt Cohen Minneapolis, MN

other services make it so easy to buy and install sensors and set up the system just how I want it. I gladly paid a $500 early termination fee to get away from ADT. By the way, more modern services don't lock you into long-term contracts with their termination fees at all.

8 years ago Edited September 14, 2021

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Frank cassles Springfield, VA

great company with really fair costs and a great system to boot. I would tell all my friends and family to sign up like I did

8 years ago

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Vivek Allen, TX

Overall experience is sub-par. Definitely would neither renew nor recommend. Pricing is high and they keep raising rates even within the fixed contract period by at least 5% year on year (yes it is in the fine print). Console is not very user friendly and cancellation needs 30 days advance notification (Not to speak of the lock-in contract of 36 months)

8 years ago Edited September 14, 2021

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Mike jeffries Seattle, WA

I feel like ADT is more intimidating than the competition. Maybe it's a little extra money but you get what you pay for.

8 years ago

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Elizabeth Schneider Mont Clare, PA

ADT installed our home monitoring system which we had for approximately 4 years. We cancelled our service over the phone (which was allegedly monitored) and it was never cancelled. We wrote letters, spoke to corporate and still months went by without being able to cancel, even taking names of those we spoke to. The only option was to not pay bill, be sent to collections. In finding reviews we found others having the same difficulty with cancelling services.

8 years ago

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NJ Houston, TX

Did not sign with them, they bought the contract from another firm without our okay. Immediately raised our rates, and claimed we now had a 2-year contract with them, and would have to pay $160 to cancel it. They were listening to our home 24-hours/day and triggered false alarms to the police 2 different times, which cost us an additional $120 dollars. Pulled all the wires myself to stop the intrusion, and cancel a service we never agreed to. They are listening to you and all your personal conversations!!!

8 years ago

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Nate Boydton, VA

Cost is not a big issue for me..... I need to know everything is setup and done right and working. I trust ADT with this process.

8 years ago Edited September 14, 2021

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Brian La Jolla, CA

I've heard great things about DIY security systems, but I needed my house protected by a security system installed by professionals.

8 years ago

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Scott New York, NY

I'm hoping most burglars will be deterred from the big blue sign alone, but good to know there's a great security system to back it up!

8 years ago

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Rose Thrasher Mountain View, CA

I feel like a commercial, but I honestly don't know who I could trust more than the ADT brand for keeping my house and family safe.

8 years ago

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Jason Vikram Centreville, VA

I've had ADT since 2003 and it's been great. The installation was straightforward and the system works flawlessly, so I'm happy!

8 years ago

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jackie giri Elk Grove Village, IL

bad customer service installed by 3rd party, not ADT, done improperly ended up having to buy new equipment they don't know what kind of equipment I have, so they can't tell me how to take out batteries to get it to turn off at 2 am when alarm goes off because "Equipment" thinks the basement is flooding, when it's dry takes forever during an emergency to get a live person they charge for everything... coming out to check the equipment, to change a battery, everything....

8 years ago

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glenn krotick Philadelphia, PA

I have ADT at my house and I moved to another location. Because my orginal house did not sell, I was told that I needed a security system for both houses. When I told ADT that I wanted to reactivate it they said fine and when I asked If I cancelled the account would they be a charge they indicated that there would not be a charge because it would be considered a transfer. Now that I sold the first house, they are now attempting to charge me a cancellation fee of over 1,000. This is not what the representative said would occur. Please do not use ADT they do not back up anything they claim.

8 years ago

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Lea Ann

Scheduled the setup visit. Went well--30 days later ADT "corporate" called and said they had not hooked up the service and would be taking it over. They came in took the cool panel and left me with an old one--then hung me with 2 contracts. Just keep in mind-when you transfer services to another location, they start your contract over. Poor communication and poor service. Paid the $1,200 cancellation fee and will be checking to see they don't keep charging me. Don't trust them!!!!!!!!!!!!!!!!!!!!!!!!!

8 years ago

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Jean Hamilton Lakewood, OH

Excellent warranty, and a strong security system to boot, I'm very safe now in my house. There's not much else to ask for!

9 years ago

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David Armstrong

ADT is the WORST company every to deal with. They don't seem to get that customer loyalty is won by good customer service. After paying for their service for nearly a decade they REQUIRED that I upgrade it costing me $$$. Then after I did this when I eventually needed to cancel they wanted 30 days of extra payments. The ONLY recourse they could suggest was that I write a letter to some invisible corporate entity.

9 years ago

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Courtney Johnson Prairieville, LA

ADT collected 3 years worth of payments from automated draft because their agent didn’t cancel my service after I called to do so. They only want to give me 1 year of reimbursement back even though I have proof that I had a new company and have been paying them for years. It’s a shame that a multi million dollar company would take advantage of a customer in this way. I work too hard to give away free money.

9 years ago

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Tom Juergens Seguin, TX

I had ADT for several years, then at the end of 2016 they jacked my bill up $5. When I called to cancel they quoted me $29.99. I told them that I could live with it, but I would need a written contract. Instead they billed me $32.46 without any contract. When I told them to cancel they said I had a "Verbal" Contract. After fighting with them for six months they sent it to collections. Of course there was no contract. This is the worse company I have dealt with in my life.

9 years ago

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bailey Jacksonville, FL

Easy purchase! Everything has gone smoothly and I appreciate the effort they're putting in to make sure I've gotten what I need.

9 years ago

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sumit bhagchandani Fort Myers, FL

Repeated issues with billing when you change addresses, they start double billing you until you catch it and then explain 4 or 5 times by calling them again and again...to get the hard earned money that you pay for this service..it is absolutely a disaster.. I so want to be out of ADT's contract right now , bad customer experience, bad customer service..twice it has happened to me and then you have to explain to them to resolve the issue

9 years ago

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Sasha Warren Monrovia, CA

Good overall! I'm liking the easy setup. Their staff has been nothing but helpful which has made my experience better than I expected.

9 years ago

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Thomas Jackson Seattle, WA

Quick delivery and very nice customer support! We had no issues getting our system set up, and so far everything is good!

9 years ago

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Debora J Broussard

I had ADT installed against my better judgement. They contract the work out and I never did get my $100. visa card. I have had nothing but trouble with the unit it has been disconnected from the outlet with me just paying the bill for insurance purposes. I do not remember a 3 year contract and asked for proof of that due to my moving and not needing service for sereral months, I have yet to receive a copy of that 3 year contract they said I signed. I would not reccomend them to anyone!

9 years ago

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Braden Adams

Terrific warranty, that's what got me interested in the first place. Now hopefully I won't need it but the extra layer of security is nice to have.

9 years ago

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Cliff Norfolk, VA

I had ADT for about 4 years and there service went down hill after 2 years. There equipment was shabby. the batteries didn't seem to last very long. The personnel that monitored the system must have been a sleep or very busy cause it took them more than it should have to answer the alarm. Had a motion detector installed in the living room and it kept alarming. So it was useless. I just bypassed it after 2 false alarms. I'm happy with the system that I have now and unless ADT has really improved there game, I'll stay with who I have now.

9 years ago

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Riley James San Jose, CA

Good pricing options and fast delivery. Time will tell if it's reliable but I'm very optimistic considering the great customer service so far!

9 years ago

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Kailey Stefens Mountain View, CA

I love my new system! Everything from the service to the setup has been so great for me. It was delivered surprisingly fast too, without any hiccups.

9 years ago

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Brian New York, NY

AVOID! AVOID! AVOID! ADT is the worst company out there. The liquidated damages clause, 30 days' notice, and 36-month contract are nothing short of unconscionable given that they don't actually provide the services to which they bind the customer. They immediately threatened turning my account over to a collection agency and impacting my credit score. It didn't matter that they on numerous occasions, in numerous ways, and for extended periods did not provide services.

9 years ago

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Shirley San Bernardino, CA

ADT is the MOST dishonest company I have ever dealt with. I was quoted a price for monitoring service when I had the system installed. They changed the price of my monthly service and forged my signature on a new contract. I have been paying $10.00 more per month than I had agreed to. The customer service representatives that I have spoken to are incompetent and lack knowledge about the company they work for! I got a different answer each time I called. Asked to speak to a supervisor...even worse customer service. Not worth your time or money. Worse service imaginable!

9 years ago

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Mark Hamrick

I've had them in the past, but I haven't decided to go with them yet because it's too expensive. There's other options out there that can do the same thing, and they're even better.

9 years ago

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Cindy

I called to question the cost of my ADT I have had for years because I pay too much for the service I get compared to others and they just raised my monthly fee. The woman told me why it went up then pretty much dismissed any of my concerns. She gave my the option to buy more equipment and pay more monthly. I pay $56 for a basic service. No mobile app or cameras. After talking to her Its time to check into other services

9 years ago

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Shannon Lakeport, CA

Getting ADT was the worst decision in a home security system that I could have ever made. They are over priced, their equipment constantly malfunctions, and they play this customer service game between them & the 3rd party installer Defender to make sure the issues are not addressed so they don't have to refund my money for a system that has never worked correctly.

9 years ago

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J. Graham Fort Worth, TX

From the misleading add, to the high pressure sales pitch, to the numerous calls for billing inquires, to nasty customer reps that you speak to, the hangups when you request a supervisor. 3 Year Contract. ADT is a good company their subcontractors are horrible. Do not use Defenders/Protect your Home for ADT Alarm Service. You will be sorry. I know I am.

9 years ago

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Sunday Rottler

Terrible company. We sold the home that had ADT Service, and closed the account. However ADT won't let go. It's been seven months, and they keep billing our card. We keep disputing the charges, and they keep denying that the account was ever closed, even though we've spoken to numerous people who have all promised that the account is closed, new representatives, keep insisting we never cancelled the contract. Even though we did numerous times. Corruption at it's core.

9 years ago

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Delores Johnson Slippery Rock, PA

Fantastic service! I was blown away by how friendly and helpful each of the reps I spoke to were. Other companies need to take note, this is how business should be done

9 years ago

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Ilene

They installed the security system incorrectly. Alarm would go off and police would show up right away. We got charged thousands of dollars because of this idiot company. the police are in their pocket. Family worked for a security company and has mentioned what a money maker these are and they don't do anything that a dog would. Security companies are a great money maker for the police departments. Get yourselves good servalance and save your money.

9 years ago

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Jewel Barr Cave City, AR

Here in Central Arkansas Alert America was doing contracts for ADT. Alert American has left town and when they pulled out with our 4 year contract into the 8th month there was no way ADT was wiling to give us credit and wanted to bill us for the full amount. DO NOT use them. We have filed with Arkansas Attorney General's Consumer Protection Department.

9 years ago

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Manvel Gyuznalyan Los Angeles, CA

Their customer service is absolutely outstanding. It did not take long and all of my concerns were resolved within a short amount of time.

9 years ago

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Gene Whoo

This system has worked flawlessly since the day it wan installed, about 2 years ago.. Price is not expensive,did not pay anything up front..One happy camper on this end..

9 years ago

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Eva Poghosyan

I am so pleased with ADT! They helped me resolve my issue right away and the customer service was absolutely impeccable.

9 years ago

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Jon Burton

ADT Protect Your Home was very helpful answering all my questions for installing a new home security system for my home.

9 years ago

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Raymond Looper

I had ADT for three years and was NOT satisfied with the service or the equipment. The cheap window and door equipment started to fail within a month, The replacements cost $35.00. Within 6 month all the units failed. I called customer service and all they could tell me was I signed a 3 year contract and I was responsible for the replacement of the failed parts.

9 years ago

ADT-Monitored Security Reviews