Name: BlueCross BlueShield
Rating: 3.8

star star star star_border star_border

Leonard Thompson Show Low, AZ

I am not a big fan of any insurance companies. BlieCross BlueShield is just “okay.” I feel that every time I have had to use my card, it’s just a long, drawn out process. The process of deductibles is very inconvenient and customer service seems like days when I have to call for a question to be answered.

5 years ago

star star star star star_border

Karli American Fork, UT

This company was overall good, but I did have a few issues when trying to pay for bills and get information from them. Their response times weren’t amazing but in the end I was able to get the help I needed.

5 years ago

star star star star star

Cindy H Gilbert, AZ

We have had this insurance for a few years and are very pleased. Good customer service when you need it. Works well even for my college children out of state.

5 years ago

star star star star star

Cristina ,

The absolute best there is. Bluecross blueshield helped me after an awful car accident. They definitley made life more bareable. Would very much reccommend

5 years ago

star star star star_border star_border

Vic Omaha, NE

Been with them for over 16 years, and all I can say is, they're a necessary evil. I'm glad I have insurance, because I'm sure I've saved some money over the years. But man, some of the idiocy you get when they DON'T cover something, can be very annoying.

5 years ago Edited September 14, 2021

star star star star star

Judy Glotfelty ,

Easy to deal with and coverage is excellent. Never have had a problem with denied claims. Knowledge of their product with their service people is impressive.

5 years ago

star star star star_border star_border

Jungle55 Coeur d'Alene, ID

BlueCross offers decent coverage, but it is expensive! We pay over $1400 a month and still have a $5k deductible. Their customer service is very kind when you can finally talk to someone. It will take days for them to respond via the email option on their website. Overall, for an insurance company, a solid 3.5 or so.

5 years ago

star star star star star_border

Maria Pereira Orlando, FL

It has worked for me. Customer service is great. I have an HMO and I wished I had a PPO it would be much better as far as choosing doctors because the doctors from the network are not always good.

5 years ago

star star star star star

Laura Garza Houston, TX

I am insured with Blue Cross from my employer and their coverage is so affordable for my son and I. And most importantly, they’re accepted pretty much, everywhere.

5 years ago

star star star star star

Jen Smithfield, UT

We have had a wonderful experience with BlueCross BlueShield. We have a daughter with special needs and they have accepted every doctor she has needed to see.

5 years ago

star star star star star_border

Mo Providence, RI

Rhode Island region healthcare coverage is great! But patient portal is not intuitive. It's unclear what you actually owe as a co-pay, but the insurance coverage is so good that it's usually $0-10.

6 years ago

star star star star_border star_border

Diana Ploeger Oakley, UT

Company provided good information regarding areas covered and not covered along with co-pay and documentation requirements. Customer service personnel tried their best though sometimes required additional help from a supervisor and then would call me back with the updated information. They were responsive to my inquiries.

6 years ago

star star star star star

Dali Dallas, TX

This is the gold standard of insurance companies. You pay a premium price m, but you are comfortable you are going to be covered and that they will stick to their terms.

6 years ago

star star star star star_border

Misty Lacey Laurel, MS

I have had BCBS for many years & have enjoyed good health insurance. At times, I do wish it was easier to get things approved for physical therapy services or lower cost on some medicines

6 years ago

star star star star star

Edward Obediah Katy, TX

All written information informative and easy to read. Quotes were accurate and understandable. Great prescription mail order system Customer Service reps were first rate.

6 years ago

star star star star star

Mandie Bremer Moncks Corner, SC

I had went and got some labs done the other day. A nurse from BCBS called to make sure my visit went ok and of I had any questions about my labs or insurance policy.

6 years ago

star star star star star

Amanda Montebello, CA

I’ve had great experiences with Blue Cross Blue Shield. Through my plan with work, I have a lot of options for health care providers and competitive insurance rates.

6 years ago

star star star star star_border

Nancy Paugh Long Beach, MS

Most hospitals and doctors accept this insurance which is not always easy to find. The rates are comparable to most policies. Finding test results online make it easy and unnecessary to make another appointment.

6 years ago

star star star star star

Michelle W Coraopolis, PA

My husband and I have this now, and I'm grateful we do. Our plan is perfect for us, and BCBS is a wonderful organization to work with when it comes to our health.

6 years ago

star star star star_border star_border

Jon Scoresby Saratoga Springs, UT

The coverage from Bluecross blueshield was good. The only problem is that they do not cross state lines very well. We traveled to another state and needed some medical attention and there was difficulty getting things ironed out over that claim.

7 years ago

star star star star star_border

ave Pleasant Grove, UT

We currently have BlueCross BlueShield for our health insurance. They have many physicians to choose from and they have a great co pay as well. We have been really happy working with them for our health needs.

7 years ago

star star star star star

Ashlyn Cann Alpine, UT

Most amazing insurance I ever had. They were fantastic and covered everything. The customer service was especially helpful. No hoops to jump through.

7 years ago

star star star star star_border

Becky Livingston, TX

My husband is retired however we are blessed with BCBS of Texas through his former employer. He pays nothing for his and the cost for mine seems to be very reasonable. We are overall very pleased with the coverage.

7 years ago

star star star star star

Jason Draper, UT

This health insurance company always answers our questions immediately and helps us understand exactly what we are paying for, so I have had a positive experience with them.

7 years ago

star star star star star_border

E S Meridian, ID

Mostly excellent service and product. Certainly not perfect in all areas, but tries. Health insurance is very important. Overall has been good, but sometimes policies get in the way of providing good service.

7 years ago

star star star star star_border

kerry perez Orem, UT

very good company to work with, service was on spot, customer service was easy to work with, all my cases were resolved timely and with no problems. My doctors liked dealing with them for all my claims

7 years ago

star star star star star_border

BLF Pleasant Grove, UT

We have been with BlueCross BlueShield for several years now. They process my claims within 4-6 weeks and have been very helpful when any problems arise. I have had no problems contacting customer service.

7 years ago

star star star_border star_border star_border

Nathan Hill Pleasant Grove, UT

We have been using Blue Cross Blue Shield for about 3 years now and we really haven't liked the high deductible plan we have had or the coverage. We have a large family with a lot of expenses so it's hard to pay so much for our deductible. This insurance company hasn't covered things as well as some of our past providers. Our dealing with customer service has been fine though. It's also hard to have IHC Hospitals out of their network as we have needed to take our children to the hospital near us and not been able to.

7 years ago

star star star star_border star_border

Cristiana Orem, UT

That's my insurance company. Overall I do not have any complain about it. All the doctors I need I can schedule a consultation easily and I never had issues. Customer service is great, I had to call BlueCross 2 times and I had a good experience.

7 years ago

star star star star star_border

Lindsey A Brown Lehi, UT

We used to have BlueCross BlueShield through my husband's past employer and the coverage was excellent. I don't recall ever having any issues during the 5 years we had it. Great company and very reputable.

7 years ago

star star star star star

Kymberlee Yack Orem, UT

the most reliable health insurance my family has ever had. we've been with blue cross for years and wouldn't change a think. the coverage with them is great!

7 years ago

star star star star_border star_border

Mildred Carter Woodbridge, VA

I had this as my health insurance for one of my former employers. They covered pretty much everything I needed, but then again I didn't need anything MAJOR. The prices were okay - but I got discounted employee pricing through my job, so I'm not sure what their typical pricing scheme is.

7 years ago

star star star star_border star_border

Katie Howard Pleasant Grove, UT

We had this insurance for a while, and found that it was widely accepted, but had fairly high premiums and not as great coverage as some others we've had. Still, it was reliable and paid for reasonable health care without too many problems.

7 years ago

star star star star star

Melissa Reinoso Herriman, UT

I used to have an insurance policy with them at my old work. They are great to work with and make sure that you get the correct policy for your needs.

8 years ago

star star star star_border star_border

Tualagi Saint George, UT

we had BCBS through my husband insurance and it was quite expensive. on top of that we still had to pay a deductible and co insurance. office copay was $45 and specialty was $50. Prescriptions was anywhere from $25 - $45. If it wasn't for the FSA plan i wouldn't be able to afford the copays and prescriptions. customer service was friendly.

8 years ago

star star star star star_border

jordan cummins Gilbert, AZ

I have bluecross through work. I wish my individual plan was a little better but overall they have been good. Somtimes can be slow, especially because there was an issue with my wife having a second insurance.

8 years ago

star star star star star_border

Hannah Cummins Gilbert, AZ

Blue Cross has great service, customer service, patient care and easy billing. The only negative thing is not being able to get some things covered as much as I would like (ex: chiropractic care etc.).

8 years ago

star star star star_border star_border

James B nelson Las Vegas, NV

I have not been very happy with any insurer but BlueCross has come through when they had to. I have 33K of hospital bills that we argued about for 9 months and they finally paid. They don't cheat, but they try hard to minimize what they have to pay.

8 years ago

star star star star star_border

Calista Huber Mesa, AZ

I had BlueCross BlueShield growing up and as secondary insurance for a while as a young adult. I don't know what it's like now, but I always had great prescription benefits and copays!

8 years ago

star star star star star_border

Tyler Williams Gilbert, AZ

I really enjoyed using BCBS. Coverage was good overall and I was pleased with the number of qualified doctors offered in my plan. One concern was pricing. It seems rates are always going up.

8 years ago

star star star star star_border

Nancy Morales Gilbert, AZ

BlueCross BlueShield assisted in helping me understand and get my claims covered as I was transitioning to a new insurance. They ensured that all items previously covered by them in an existing claim was covered.

8 years ago

star star star star star_border

Troy Ainsworth Henderson, NV

BCBS has been my insurance for the last three years and the coverage had been very good. When I need assistance, customer service is very helpful. One suggestion for improvement is to the internet accessibility.

8 years ago

star star star star star

Andrea Smith Idaho Falls, ID

We have been very happy with our Blue Cross Blue Shield health insurance. It is reliable, pays well, and their customer service is easy to deal with.

8 years ago

star star_border star_border star_border star_border

Allison Lessenger Los Angeles, CA

Worst insurance ever. When you try to call it takes days sometimes weeks to get ahold of anyone. I have waited on hold for over 40 minutes and the call just disconnects. They don’t approve most of the prescription I was on for years. Horrible service.

4 years ago

star star_border star_border star_border star_border

Dani Ryckman Los Angeles, CA

I have a PPO and they contract out to New Directions for all mental health care. It’s a nightmare with regards to accessing mental health care for my child. I’m incredible disappointed after having coverage for over 10 years and being an overall satisfied customer.

4 years ago

star star_border star_border star_border star_border

T. Nelson New Orleans, LA

High Copays, High Deductibles. The customer gets penalized for choosing to go to their pharmacy of choice, or not to order via mail. United Healthcare was a much better option!! This company is a complete waste of money!!!!!!

4 years ago

star star_border star_border star_border star_border

tim hargis Palm Coast, FL

Customer service sucks when you call them you will get somebody either in India or Mexico. And I promise you none of them will have a medical education it is the biggest runaround I’ve ever gone through in my life dealing with an insurance company. Need to do better.

4 years ago

star star_border star_border star_border star_border

Nola Donato Cupertino, CA

I mailed in a form to cancel coverage and BS lost it. When I called to ask why they are still billing me they said they never got the form and refused to reimburse me for the coverage I did not want. Even if they were half the price of the competition, I will never do business with these crooks again.

4 years ago

star star_border star_border star_border star_border

Taylor Kershner Azle, TX

This has been the absolute worst insurance to deal with! Since my son has been born they can’t get any of info correctly. Something as simple as spelling his name correct. Highly disappointed! This has been going on 3 months. They will not reimburse me for the things I’ve paid out of pocket!

4 years ago

star star_border star_border star_border star_border

Ron Lee Federal Way, WA

WHERE do they get these MORONS from that "answer" the phone ??? What she could Not find = The name of the Medical Office, which I found on Google, in less than 30 seconds !!! Now, because she could Not find the name & location, I have to call back, tomorrow, because, Now, they are C-L-O-S-E-D !!! A 10 YEAR OLD COULD HAVE DONE A BETTER JOB !!!

4 years ago