Name: BlueCross BlueShield
Rating: 3.8

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Mia miga7440 Denver, CO

Ive had BlueCross BlueShield for years, and Ive never had in troubles with my medical bills. Its a great insurance company and covers almost everything. I highly suggest this insurance company for you and your family.

6 years ago

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Angelina Hamilton Gulfport, MS

Overall they have been a good provider. Some of the things I think they could do a better job. My child had to have an x-ray done and the doctor didn’t have the equipment in their office so we had to go to the hospital and do an outpatient one. And of course they didn’t cover it because of it.

6 years ago

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Brianna bourgeois Long Beach, MS

I have never been turned down for my insurance. I have always had a small copay and that was it. I am thankful that I have such a reliable insurance company because I almost never have to worry if it will be accepted.

6 years ago

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Danielle

We are not that pleased with BCBS. We pay more and get less, you have to jump thru hoops for the very few locations we can get our medications filled. It's just ridiculous..

7 years ago

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Matthew Driggs Salt Lake City, UT

My company has used Blue Cross as its health insurance provider. They are good to work with but we haven't gone with them lately because of price. overall good experience just a little to expensive compared with our current company (Select Health)

7 years ago

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Desiree Springfield, VT

This is the worst insurance me and my husband have ever had. With a high deductible of 10,000 and the only coverage that gets 100% without meeting the deductible is preventative. The reason i'm giving such a bad review is i learned that prenatal care is considered preventative. Blue Cross does not consider prenatal care preventive and will not cover one visit until we meet our $10,000 deductible. This does not include our premiums that my husband and i pay each month. There is no point in having this insurance when they cover nothing but a routine physical. i should just save the premium and put in into a health savings account. Blue Cross Blue Shield is the worst insurance company out there.

7 years ago

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Thomas Hullinger Pleasant Grove, UT

BlueCross BlueShield has made it easy for me to take care of my health and the health of my family. They give you the information up front to make an informed decision and help you every step of the way. Top notch care from top notch doctors and nurses.

8 years ago

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Margie

I have had a positive experience with BCBS for the many years we have had it. As my health needs have changed thru the years, they have been a consistent provider there to take care of my needs.

8 years ago

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Richard

Blue Cross has been the best provider I have had for 30+ years. We had switched providers many times, but have always returned Blue Cross. The extra monthly payments have been worth the coverage and services.

8 years ago

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Cassidy Gundersen Orem, UT

I have been with Blue Cross for over 10 years. And I have found that they are average in every way. Their customer service is mediocre. I called to get help finding a breast pump that was covered under insurance, and they were unable to help me and told me to just buy one and then maybe it would be covered. I spent many hours on the phone trying to get an answer before a supervisor finally gave me that response. There are many locations that are out of network for them and it makes it difficult to find a provider. I often get reminders from companies that they have not paid out their portion of the bill and in some cases it has been after months of follow-ups that they payout or send reimbursements.

8 years ago

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Brindy

I have always had a wonderful experience with BCBS Fed, they have always had great customer service, great coverage, and great benefits. However, I gave them only a four rating because of how expensive they are. Unfortunately I will be switching insurance companies because of the spike in price every year.

8 years ago

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Kaylee Lapinskie Foley, AL

I have had BCBS for several years. I have always had a good experience with them. If there is a billing error with a provider they have been quick to respond. I have been fortunate that all of provider have been on their approved list.

4 years ago

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North Florida Wildliife Center Havana, FL

New customer here! I have been surprised with how great the customer service has been. Someone called me to get my primary doctor information, when I told them I didnt have one they were super helpful to tell me how to get one

4 years ago

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Heather Lee Buena Vista, VA

This has been my insurance company for 6 years now and I've been pleased with them. They've covered the doctor visits we've needed and the birth of our child. The insurance cards are easy to use and all the doctors we see are covered by this insurance. I'm glad we use this company.

4 years ago

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Janan Grange Pleasant Grove, UT

We have had BlueCross BlueShield for the last couple of years. It is the insurance that my husband's company uses. We have a high deductible plan but it we haven't had any problems with using the insurance. We've been able to select good providers and even specialists.

4 years ago

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Erica Reynolds

Blue Cross Blue Shield is the only health insurance I have ever used. Customer service is great! They are easy to talk to and are very informative when it comes to questions regarding what you will have to pay out of pocket for visits and procedures.

4 years ago

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Jenni Zollinger Aiken, SC

Best insurance in our state. I have had them for almost 3 years now and have been amazed at the money I have saved on health care. I especially love the Zipnosis Virtual Care option that is available at no charge to members as well as the weight loss program.

4 years ago Edited January 5, 2022

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Autumn Lewiston, ID

I am a current BlueCross BlueShield customer through an employee-sponsored healthcare program. I like that my annual wellness exam is covered besides the $20 deductible. I like the bill summary that you receive in the mail to understand all charges made and covered by insurance.

4 years ago

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Mandy Pesce Laurelton, NJ

I have always had Horizon BCBS of NJ as my Healthcare provider. They are the most widely accepted insurance with most provider which makes it easy to go to almost any doctor you want, since they are all mostly "in-network" with HORIZON BCBS. Makes life much easier.

4 years ago

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Cam Hall Palmyra, VA

BlueCross (via Anthem, Empire, and others through my employer), is consistently a good experience. They have a transparent view of expenses, claims, and outstanding HSA funds to use. It’s a super easy to use patient experience.

4 years ago

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Jasmine

I have this insurance myself and it hasn't given me any trouble. This company is great and without a doubt, I would never choose anything else. I love how i’m not worried when it comes to going to the doctor because when speaking with customer service, they help me through it.

4 years ago Edited November 8, 2021

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roberto arcia Columbia, MO

Overall, BlueCross BlueShield has been great insurance. They have consistently been there for me whenever I have a customer service request. They have various options for coverage that are affordable for all levels of income.

4 years ago

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Paul Anderson West Valley City, UT

I have patients from all different types of insurances come to my practice. Hands down BC/BS has the best customer service. They always answer their clients question and get back with them sooner then every other insurance I know

5 years ago

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Caloway Salt Lake City, UT

The health insurance that I have received from BCBS is through an employer. Their health coverage covers a great deal more than other insurance companies I have used in the past, they are accepted many places, and somewhat easy to get in touch with should a situation arise. I have had some run-ins where I was charged more than I was supposed to be and it took a while to resolve with BCBS but it did get worked out.

5 years ago

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Tommy McCarlie Chicago, IL

I live in Chicago and their presence here is punctuated by the shiny building near Millenium Park. Sometimes bigger is better. My health insurance comes through them and I've always been satisfied with the service and product as they are accepted almost everywhere here.

5 years ago Edited September 14, 2021

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Kyle Bucher Fishers, IN

The interaction this insurance has with your local healthcare providers is hard to beat. They'll be in front of each exchange, and provide you with all of the information you could possibly want. Their coverage is fair and wide, so it'd be difficult to find a better insurance carrier.

5 years ago

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Anna Castaneda West Covina, CA

I have been with Blue Shield for 2 years, this enrollment period will be my 3rd year. I am pleased with their Customer Service Rep’s whenever I call in for assistance as for my medical needs they have been meet to my satisfaction.

5 years ago Edited September 14, 2021

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Dr. San Tosh Salt Lake City, UT

Nice mobile app, updates every day about claims, mostly good costumer care, detailed explanation of benefits. But very convoluted, will end up paying a lot out of pocket costs, as there would he no clarity given before the service. My service provider says speak to your insurance and regence says speak to your provider. In this game, we will end up paying out of frustration, lack of legal medical knowledge and busy work. Copays and deductibles are reasonable. 20% coinsurance and the things they don't cover make this sometimes ridiculous expensive. Specially in a year like 2020.

5 years ago

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David Plainfield, IL

Full service medical insurance provider with broad network coverage and a huge selection of authorized providers. Billing services are quick and complete. Customer service reps are helpful and responsive regarding any questions or claims. Great choice for health insurance needs.

5 years ago

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Teri M. Logan, UT

I have been very satisfied with BLueCross BlueSHield as our health insurance. If I ever have any questions, they are quick to answer and help me with any issues. The biggest headache I had was trying to get a preauthorization, but the customer service representative helped walk me through the hang ups and even got on a three way call with the doctor to help solve the problem. Our coverage has been good and we have been extremely satisfied.

5 years ago

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Ashton Rogers Fayetteville, AR

I have been using this company for many years, probably 10+, for health and dental insurance and it has never failed me! Everywhere I have been to accepts this insurance and the customer service is always great. I lost my cards one time and they quickly sent me new ones in the mail.

5 years ago

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Cdavid St Louis, MO

BlueCross BlueShield is a superior insurance company, they are widely recognized and we have never had any issues with them. If we are away from home and needed medical attention we have always been covered even when in another state.

5 years ago Edited September 14, 2021

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Gbpe1 Richfield, UT

I had been with them for some years through my employment. They were the first insurance company I never had a hassle with. They always paid timely and the contracted amounts. You could always see where you were on their website with regard to deductible and OOP limits.

5 years ago

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Samantha Holland Denver, CO

We are on the Federal BlueCross BlueShield plan and have not had any issues. The coverage is great. We have never had any complaints with the customer service. They are always friendly and helpful, giving help and tips when needed.

5 years ago

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Leisha Logan, UT

We’ve had Blue Cross Blue Shield for 20+ years!! We’ve had great coverage and they are always will to pay what they are supposed to pay, instead of trying to get out of it. I wish it was cheaper, and I’d still be on it.

5 years ago

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Jaci Rhoades Bryant, AR

I have had blue Cross blue shield insurance for over 10 years. It is the best health insurance coverage I have ever had. I have a small deductible for a large family. Also, I never have any issues when a claim is made for my insurance to cover something.

6 years ago

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Suravi Chakraborty Spring Hill, FL

I’ve been with the Blue Cross Blue Shield long time I love my insurance the most thing I love about it covers my primary doctor only the one problem I guess they don’t cover some of my medication the service and the customer service experience and knowledge it’s really good

6 years ago

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Norma Grove Iowa City, IA

We have been customers with BC/BS off and in through our employer as teachers. We have since retired and have chosen them for our supplemental insurance as well due to their reputation and coverage. We feel they do a good job covering most of our medical needs. Our only disappointment is that our chiropractic care under our BCBS when employed was covered and now as a supplement it is not covered. But we find them fairly cooperative and friendly to deal with and their networks extend to most places in the US and abroad.

6 years ago

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Brittany Wilkinson Herriman, UT

I always had BlueCross BlueShield growing up. They always took great care of our family and when I got married I knew that I wanted to continue using this company I had grown to trust. They are a great insurance company and paid my medical claims in a timely manner. They also have a great network of approved doctors.

6 years ago Edited September 14, 2021

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Tiauna Anderson Salt Lake City, UT

Blue Cross Blue shield has been our insurance company for five years now and we definitely recommend them! I've had some billing issues from my maternity doctor and the customer service department helped me get them all fixed. They are great.

6 years ago Edited September 14, 2021

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Francis Soyer Issaquah, WA

I almost died of KETO ACIDOSIS a few years back and spent 10 days in the ICU because of it. Thanks be to god that we had BCBS-instead of having to pay a $35,000 hospital bill out of pocket we only had to pay $1500. Is our monthly premium expensive- yes but in this case it was worth every penny.

6 years ago

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NG ,

I really liked my plan, I was really mad when the "affordable" care act forced BCBS to discontinue the one I was on. My only complaints are related to the online explanation of benefits. I was mislead about how long online explanations of benefits are available, I was told 6 years but really it is/was 18 months. Also, when I got emails that a new explanations of benefits was available I had no way of knowing which one it was since the email had no date reference nor was there a "published date" or something like that online.

6 years ago

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MARIE-NOELLE MARQUIS Los Angeles, CA

Well...it’s an insurance company so we set the bar low but, I’m grateful I have been able to keep my plans which they grand fathered in after all those years. I’ve only had one major surgery and BlueShield did take forever to pay the hospital (like over a year) but otherwise they have been easy to deal with when it comes to other basic payments. Their customer service is hit and miss. If you get someone who is giving you the run around, try calling back, you might get someone excellent right after.

6 years ago

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The Halls Hanover, MD

Even though I am a disabled veteran and get some of my health care through VA, my family have been using BlueCross BlueShield for many years. We've never had an issue as every doctor's office takes the coverage. I definitely see my family continuing use of BlueCross BlueShield.

6 years ago

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AJ & Maria Ferguson Riverton, UT

We have had BlueCross Blue Shield for many years. They have always been great in paying claims quickly. Their customer service has always been quick to respond and find the answers to my questions or help empower me with knowledge that I have needed when there has been a discrepancy with a provider.

6 years ago

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Mark Wells Dallas, TX

Ever since signing up with Blue Cross Blue Shield my medical bills have basically been covered. Coming from a low income household every penny helps and they've helped me save so much money. Anytime I need to call in someone is always very helpful.

6 years ago

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JDWain Tallahassee, FL

I have BlueCross BlueShield of Florida and I have never had any problems with my insurance not being accepted somewhere. I have had to call their customer service a few times to get some things sorted out but they always resolved the issue for me.

6 years ago

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Annie Robbins Pleasant Grove, UT

The website was easy to use to find information for finding doctors and also tracking my claims. I frequently recieved flyers in the mail about promoting healthy living. My son has asthma and I am grateful they recognized the care he was getting for it and sent me information to help with his symptoms and flare ups.

6 years ago

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Aunt Cathy Bay Saint Louis, MS

Wish we were still with them, tho they gotten pretty expensive.. But they paid EVERYTHING for my son's knew surgery and PT. there was no limit on appts he needed.. My hysterectomy , I think cost me $200 to $300. PERIOD!! They took care of us

6 years ago

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Zac Cannon Gulfport, MS

BlueCross is the insurance company I have used my whole life before and since I've been employed. They're definitely trust worthy and have decent rates for educators! Family plans are expensive, but luckily my wife and I have our own insurance through our separate work places.

6 years ago