Name: BlueCross BlueShield
Rating: 3.8

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David Quintiliani Quincy, MA

I am told by BCBS that my medication for Diabetes 2 (Invokana)is too expensive and they wont cover it anymore. This has been the BEST medication for me and despite 3 calls to customer service (first 2 calls were disconnected when I was told I am being put on hold) and on the last effort I was told there is no option but to pay out of pocket. The cost for BCBS is already expensive and certainly not offered any solution expect to change my medication. No concern for HEALTH from BCBS in this case.

5 years ago

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Logan McKee Austin, TX

Imagine being a very healthy family of 3 and having to pay a little over $500 a month on health insurance. Then, Imagine going for one 25-minute doctor visit and having to pay $165. Well, sadly this is the reality for my family. Health "care" in America is broken. It is disgusting how much money people pay. Dare I say, this is borderline corruption. My doctor was great, but the bills/payments from insurance are terrible.

5 years ago

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Kathy Faustin Jacksonville, FL

This is the only health insurance I’ve ever used and is has saved me from spending hundreds of dollars after my appointments!

5 years ago

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Kevin Phoenix, AZ

I will start with I have never dealt with a company that is so hard to get a human on the phone not to mention one of the worst aitomated systems I have ever worked with. It cannot decifer the difference from 0 to a U. I would not recommend working with an establishment you cannot get a hold pf. Also my wife wprks pn verification which is another angle blue cross and blue shield struggle with. I would reach out to USAA to acquire a real interactive system.

6 years ago

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Karina Houston, TX

Awsom I had 0 problems with my insurance , they are very accessible and flexible with everything to I need. Thank you!!!

6 years ago

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John Banks

I like the experience that I have had with the exception that if you misplace your prescription card its a little hard to get CVS to fill you prescription.

6 years ago

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Alexander Johnson Burbank, CA

I had an hmo plan and that bad boy didn’t really serve me well. Had the hardest time finding coverage for simple things. Way too many referrals and lots of waiting for tests to be cleared

6 years ago

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Nancy A DeNault

Love this company. They call and give you a welcome. Easy to work with. If you have a question just call them. They are always ready to help you.

6 years ago

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Amal Sweis

Excellent experience. Everything I needed I just visited their office in Little Rock and talk to our agent who was great and helped in any inquiry

6 years ago

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Jean

Readily accepted by variety of physicians in my area; premiums have increased to the point that my former employed recimmends Aetna as well as Blue Cross Blue shield

6 years ago

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Richard Vanderstek San Antonio, TX

The worse ever! I have never been so mistreated by a company in my life. Their error cost me 3 weeks of having medical insurance, and I still had to pay for the full month of coverage so I did not lose coverage. I spent over 6 hours with them on the phone fixing their error... time toilet! Integrity is just a word. If they were a retail store they would be out of business.

6 years ago

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Mickey Mangum Long Beach, MS

I am a state employee and we use Blue Cross Blue Shield. Every claim I've had has been handled quickly and professionally. I would strongly recommend them.

6 years ago

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Sam Tilbury Wichita, KS

They are literally the worst company that you can have as your insurance provider. It's the most expensive with the worst service. I get snarky responses from everyone I speak to at BCBS. My policy is nearly $500 a month and hasn't covered anything at all. I had a painful bleeding lesion on my head and had to have it cut off, NOT COVERED! Every time I go in, nothing is covered by insurance. It's a total scam. When I have called in for help with my policy, the just tell me to read it myself. What a horrible experience and a huge waste of money. Pick a different company!

6 years ago

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Skip Ocala, FL

Terrible experiences! BlueCross will not pay our dr. for their portion after Medicare. We have contacted them over and over again and get nothing but excuses or even "I don't know why we didn't pay that" but still would not pay it. We have shown them proof of our jumping through the hoops to get them to pay but they still stall and don't pay. I have paid the dr. myself many times because they keep stalling and it is not fair to my doctor. The plan I have, I am not suppose to pay any co pay. My premium to BlueCross are is paid every month on time and are high. I am dropping BlueCross.

7 years ago

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Sara Smith Arlington, TX

I will tell you from 1st hand experience, this is the worst insurance ever!!!! They do not keep up to date with National Coding Guidelines. Deny claims when they shouldnt. Request refunds instead of reprocessing claims. This used to be the best and has now worked their way to 1 of the worst!!! If you want an insurance that processes your claims timely and correctly, go elsewhere. This is NOT for you! If you want to do unnecessary foot work and have time to waste by all means......apply to BCBS!!

7 years ago

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Betty Y Rogers, AR

This is horrible insurance, it doesn’t cover cost of medication. Customer service won’t reply and when they did finally it was so rude and disrespectful! I am looking into new coverage now. I am sure they won’t post this but by the slim chance they do, any customer concern should be treated with respect! Lord forbid I get sick and need this till I can change care!

7 years ago

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Chery Steffey

Like them they are helpful with referrals and our plan has lots of room to make our own decisions. They could improve their negotiating skills with UPMC

7 years ago

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Lois Clyde, NC

First; 3 times asked for home visit to be done with both my husband and me. He had dementia and was very confused. Nurse called and wanted to come to see me only I refused. Second: Now a few years later I am on a patch for neuropathy that they will no longer cover $$$ so instead I will be on two more oral medications?

7 years ago

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India Martin Raleigh, NC

I'm very very disappointed with this health insurance. I thought for sure this would be the one we could call the ONE ! Best INSURANCE BLUE VALUE BUT I GUESS NOT!!!!IF THEY FEEL LIKE U SHOULDN'T GET HELP WITH THE DISCOUNT THEY WOULD FIND AWAY TO SAY YOU MISS A PAYMENT OR SHOULD I SAY ALMOST ALL YOUR PAYMENT S. 3 OUT OF 5 NOW I DONT KNOW what happened with the Billing department on canceling our payments but its Okay Cause my Father Sits high and looks low .... HE KNOWS WHAT WAS DONE ITS OKAY ....THAT'S FINE TOO...😥

7 years ago

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Alice Olympia, WA

Theyre absolutely useless. I have 2 insurances and BlueCross refuses to pay anything. Instead insisting that my other insurance foot the bill even though BlueCross is the primary. Because of this. Neither will pay and ive been paying for all of it out of pocket. On top of that, their customer service is so bottom of the barrel and useless that ive been redirected down countless rabbit holes over the last 2 years just to get my policy terminated. BlueCross BlueShield is by far, the most useless and detrimental insurance you could come across. Avoid it like the plague, theyd do the same to you.

7 years ago

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Lesha Stem, NC

insurance should work for the people i was getting my diabetic shots for $25.00 a month $75.00 for 3 months at my pharmacy with a coupon now i am told i have to go thru express script that will cost me $178.00 for 3 months cant do pharmacy but 3 times. this adds more cost to your customers on top of what we are paying already. why does it matter where we get meds filled if it save us money what i pay a month for insurance is already enough now they cant work with saving customers

7 years ago

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Steve E. Evansville, WI

Darn! We got stuck with Blue Cross Blue Shield of Michigan again. I checked their internet site and it said go ahead with the physicals for my wife and I at UW Health Hospital. Well we did get the physicals and also got a bill for a Couple of thousand dollars. When I called them and said their site said it was ok they said NO. You have to call them on the phone to get approved first. So be very careful and document anything you want done and I would call and get approved by at least 2 different people, get their names and have them email you the approval for doctor visit.

7 years ago

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Emily San Diego, CA

BCBS is the worst Health Insurance company I've ever experienced. 2 Knee surgeries in a year and they refused to pay for barely any physical therapy. I paid over 4000 dollars for REQUIRED physical therapy. They are extremely slow to follow up or don't call at all, and repeatedly gave me incorrect information of who I needed to contact to get appeal information.

7 years ago

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WLF Mebane, NC

Having ro change most of my Drs. as BCBS dropped Duke/Wake Med,had to argue multiple times to get necessary procedures covered one timw they pay the next they don't.They have lowered premiums but a procedure I had done in 2018 that cost me 1400 i now have to have on my other side one year later at same facility exact procedure on plan they said was comparable to my last year's which they no longer offer by the way is costing me over 2400 how is this comparable.I am so sick of this company NC insurance regulators need to do in depth audit of all this companies files .

7 years ago

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C Reid Old Lyme, CT

I have never seen such a poorly run insurance company. In an effort to research my costs prior to seeing a dr, I was told by the dr that I could call my carrier to find out the cost for various ppt codes that they get paid by BCBS. I spent the better part of an hour on the phone with several reps who ran me thru the ringer and would not give me the info I needed. Not only is the premium amount crazy but the service is horrible. I would never recommend this company.

7 years ago

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Alex St Louis, MO

Obscures your plan on their website, bounces you around and hangs up on you if you call, won't notify you if you have outstanding bills. Most health insurance companies are bloated and have a poor record of service, BCBS is no different.

7 years ago

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MichaelDamico Kansas City, MO

Very positive experience. Fair negotiators and if there was more they could do, maybe a better wellness program with a more user friendly website.

8 years ago

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Allie

My experience with blue cross hasn't been that great. I pay them every month and still have worthless coverage. That's why when I had Kaiser insurance I preferred them over blue cross. But now I no longer have Kaiser and now I'm stuck using Blue cross blueshield.

8 years ago

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Mary Anne Kornbau Arlington, VA

Terrible. They lose claims sent by me and by my doctor's office. There's no certified mail option because all claims go to PO box. Prices have skyrocketed coverage has decreased. Don't cover services I need and I have the gold plan. $900 month with deductible of $14,000 in network. Repeated calls to customer service result in different answers each time, none helpful

8 years ago

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Peter Vanderslice

Excellent. I just had a series of heart attacks and they paid for the helicopter ride and a $113,000 of hospital expense.

8 years ago

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DaleB

I like their overall handling of my health benefits. I think they could be more proactive when it comes to preventative care.

8 years ago

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Roxanne Collins

Most doctors are In Network. They sometimes provide incorrect copay information to providers. They discontinued my plan and moved me into a plan that is not as good.

8 years ago

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Chris Peters Denver, CO

Waited and waited for pre approval for my ACL surgery and finally decided to reschedule my surgery and apply for disability in the hopes that maybe if I cancle my insurance and make less money I can apply for government paud healthcare so maybe I can get my knee fixed and stop living in pain. I paid $500/month for insurance thats seems to be almost useless. I pay more for thier services than I do for rent and they not only have horible customer service but they are only in business to take your money. Go with a healthcare savings plan and dont get ripped off.

8 years ago

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Dale Ash Sandy, UT

My company forced me to use Blue Cross Blue Shield. It was not a good experience. They limit your physician choices. Many of my doctors were not on their panel. Their customer service was not as good as my prior health insurance provider. They are OK. Certainly better than not having health insurance.

8 years ago

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William South Jordan, UT

I had bluecross blue shield through my wife's work. It was by far the best health insurance I have ever had. They paid every bill without question.

8 years ago

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Megan Rigby

Through my husband work, we are able to have health insurance. Blue Cross Blue Shield has ben good to us. Never having to pay more than copayments.

8 years ago

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Linda Hill

The best part of Blue Cross is their customer service. They are very patient and willing to take the time to explain your benefits.

8 years ago

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Madysen Clingan

Refuse to cover necessary medical tests for my pregnancy unless I deliver at the hospital THEY want me to deliver at. I'm currently paying over 1000 dollars in bills and it keeps piling up because they refuse to pay on anything. They won't even cover the blood work I had to get at my first appointment. Also if my baby is a boy they refuse to help cover the cost of a circumcision. Absolutely ridiculous. They want me to deliver at a hospital over an HOUR away from where I live. Will be switching insurances.

9 years ago

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darcy sullivan Pensacola, FL

My family and I have always used BlueCross BlueShield, and they have always been very kind and helpful to us. They are easy to get in touch with when a problem arises.

4 years ago

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Scott Grange San Jose, CA

Network is pretty good. Super annoying that they make me fill something out year for proof of other insurance and total screw up payments if you don't. Good negotiated rates with providers.

4 years ago

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LBurr96 West Jordan, UT

I have been pleased with my coverage and for the most part the coverage is wonderful at covering a large variety of medical services that I have used.

4 years ago Edited January 27, 2022

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Vy Ha Tallahassee, FL

I like that my insurance covers something I need for my personal health every time I run into trouble but I do not like that I sometimes have trouble having my insurance accepted with this company

4 years ago

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J B Sandy, UT

I used BlueCross BlueShield at my last employer. They always came through when I needed them. Their consultants were a huge help in finding in network specialists.

4 years ago Edited January 24, 2022

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Glenn Dalton Salt Lake City, UT

my provider for 30 years. Excellent acceptance everywhere and very fair and easy to file claims with. Premiums are very reasonable for the services covered.

4 years ago

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Saylor D Herriman, UT

BlueCross BlueShield is a great insurance company. Their plans are great and any time I've had an issue with billing or benefits their customer service has been very helpful.

4 years ago Edited January 13, 2022

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David Swenson Saint Paul, MN

I had positive experience as with Blue Cross amd Blue Shield. Easy to work with and honest communication. Only switched because of a move and change of job.

4 years ago

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upnorthwi Bellevue, WA

BlueCross BlueShield is my current insurance. I haven't had any issues with them. Even living in a tri-state area it is not a problem using services in 3 states. Customer service is OK. I wish they were cheaper, and my deductible was lower, but overall, they're pretty good company.

4 years ago

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Sydney Charleston South Jordan, UT

We used BlueCross BlueShield in the past for our insurance! They were amazing. The copay for doctors visits was super low. Never had a problem with this company!

5 years ago

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Jwat1213 New Market, MD

We currently have them as our health insurance. Great network and great coverage. We have never been overcharged or paid for something that was covered

5 years ago Edited September 14, 2021

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Lisa C Johnson Windsor Mill, MD

I had this plan for a long time before my company changed over. I was happy with BlueCross Blue shield and never had any major issues. Most providers take this plan.

5 years ago Edited September 14, 2021