Name: BlueCross BlueShield
Rating: 3.8

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Patti Miller ,

I had BC&BS for 27 years through my work place. Never had a claim denied. Not alot of time pasted before payments were made. Customer service was always available to answer questions.

6 years ago

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BrooklynWriter Brooklyn, NY

As a long-time customer of BlueCross BlueShield, I've had multiple interactions. The upside is that the network is extensive, especially on a PPO plan. The downside [and maybe this is managed by CVS Caremark] is that it's been so hard to get approval for certain drugs -- especially related to cancer.

6 years ago

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Brayden Ibert Houston, TX

My family has had BCBS for many years through my mom's work. We like the website features and that the insurance is widely accepted. Their response to an out of town emergency surgery was outstanding!

6 years ago

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Kimi Bayles West Valley City, UT

BlueCross BlueShield has the number one best customer service! The call time wait to be helped was minimal, my questions were taken seriously and I felt I was treated as a valuable customer.

6 years ago

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take7 Sandy, UT

We didn't last long with blue cross blue shield. It was hard because the doctors and hospitals close to us we had always used didn't take them. I had to find new pediatrician. When I called customer service a couple times because I was trying to find details on coverage and places to go they kept referring me to my policy. Isn't that what they're there for? to help with that?

6 years ago

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Dwhoush Theodore, AL

Any questions I have about my insurance are always answers very quickly. Everyone on the phone is nice and all the literature Blue cross gives out is helpful. The biggest concern I have with BCBS is a lot of the providers in my area don’t take it.

6 years ago

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Julie Taylor Ogden, UT

The coverage we had with BlueCross BlueShield was great. The only difficulty we have had is that they are somewhat slow to pay benefits. We received some bills that were a couple of years old. Super hard if you are on a tight budget.

6 years ago

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Lindsay Norcross, GA

I called bcbs recently to inquire about how much they would pay for a procedure. The man was patient but not very helpful in that I couldn’t get the answer I needed. I usually have had a good experience with them , however, it was just that one time.

6 years ago

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Rebecca Harvey Long Beach, MS

Best insurance company to have! They have helped me so much when I’ve needed it and are currently covering all kinds of things for my pregnancy. I would recommend them to anybody!

6 years ago

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Connor Farmington, UT

I'm convinced I have the best insurance in the world. Not only is my coverage great, but the online tools are so easy to use. I can easily find out if I'm covered and where my local providers are that are in network.

6 years ago

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Tony Gibson American Fork, UT

I had BlueCross BlueShield for a couple of years and thought they did a great job supporting us as we needed to use them. They were responsive and quick to pay. They didn't have as large of a network in my area as I would have liked but we were able to make it work.

7 years ago

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Pam Robello Marysvale, UT

This is the insurance we used to have. The were GREAT! We could do whatever tests the doctor wanted/needed done without any pre-approval. They would pay their share without any issues at all

7 years ago

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Rosann Stanko Logan, UT

We have enjoyed working with BlueCross BlueShield in the past. We did think that the cost to add a family was too much though. I did appreciate the patience the customer service department showed when I would call in and I had a question. They always treated me with dignity and made me feel that my questions were important.

7 years ago

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Nicole LeBaron Provo, UT

BlueCross BlueShield Has great health insurance. As a college student it gave a lot of my prescriptions for free or really cheap! That’s huge for a college student. That has been the best benefit for me.

7 years ago

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Scott Orem, UT

If I had to describe my time with BlueCross BlueShield insurance I would say its just alright. The price is fairly high on monthly premiums and the deductible I had was quite high. The best part was the large network of physicians.

7 years ago

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Michael Seth Manwaring Chandler, AZ

I've been part of the BlueCross BlueShield of Arizona network and the BlueCross BlueShield of Texas network. BlueCross BlueShield is widely recognized so I never had trouble using it at my chosen medical providers.

7 years ago

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Dean Ogden, UT

We have enjoyed our BlueCross BlueShield health insurance provided through work. We have great options for doctors and clinics and they seem to cover a good portion of the visits. The price is great and we have always been happy with them.

7 years ago

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marlene bennett Salt Lake City, UT

Blue Cross Blue Shield was the Health Insurance company when I worked in Granite School district. With a reasonable deductible and good premium I was always satisfied with their service

7 years ago

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Michael Calabasas, CA

My work insurance runs through Blue Cross. Have an HMO plan. I can’t complain too much as my premiums are fully covered through my work but the doctor selection and level of care could be better. Long wait times for referrals on occasion and finding specialty doctors is sometimes limited with selection. Overall fairly happy though with Blue Cross

7 years ago

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Tammy Brady Gilbert, AZ

Been a customer for six years. Like the flexibility in choice of plans. Coverage is good and doctor choice is also expansive. Have had a couple of problems submitting claims for reimbursement. Had to submit numerous class multiple times.

8 years ago

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Larry Elliott Aberdeen, ID

Blue Cross has been very helpful especially when there has been a problem with an account. I would recommend Blue Cross to anyone looking for a health plan. I do not like when they have canceled a plan for the following year, then I have to find a new plan.

8 years ago

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Ron Durfey Pleasant Grove, UT

I really enjoyed have Health Insurance through BCBS. I had to switch over to Aetna has my employer switched. I wish I could go back to BCBS. I never had to wonder if BCBS would cover my health procedures and felt like the customer service was great.

8 years ago

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Reagan Durfey Pleasant Grove, UT

We have been with BlueCross/Blue Shield for many years. They have more than enough participating Dr's and providers and their coverage plans work for us. High deductible plans are the worst. We have never had any real problems with them not paying claims in a timely matter so that is a bonus for us.

8 years ago

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NT Pleasant Grove, UT

we had this insurance through my husband work for 3 years and when my son was diagnosed with cancer we couldn't add him on our insurance because of his new diagnoses. agents were very apologetic and tried everything they could to help us. they went over and beyond. prior to this we had no issue with BCBS. customer service was always a long wait time to speak too but at the end we always got our questions answered. monthly payments was expensive, for a family of 4 we were paying almost $650/family.

8 years ago

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Lesa Burgess Pleasant Grove, UT

Blue Cross Blue Shield is a great insurance company. I really thought they did their best with customer service and I felt my coverage was quite good. It was soooo expensive, but I feel like that's about normal for private health insurance anyway. Overall I would give them a good rating.

8 years ago

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Kristin G Pleasant Grove, UT

Growing up in KY we had Blue Cross Blue Shield and they were so great to work with. I ended up having my first child there and the coverage was so much more compared to other insurances back in Utah.

8 years ago Edited September 14, 2021

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Becky Rasmussen American Fork, UT

We've used Blue Cross Blue Shield Insurance for the past 3 years and it's the worst insurance we've ever had. They'll pay your bills......after you've been sent to collections for their lack of response to the medical provider of the past 9 months. You will have to contact their 3rd party provider over EVERY claim to verify that you weren't insured at work, in a car accident or on the premise of another responsible party. The plans offered through my husbands employer all had high deductibles and didn't cover our preferred hospitals or clinics. My husband recently left his place of employment seeking better healthcare services.

8 years ago

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Tom Walker Georgetown, KY

We have had BlueCross for 7 years without any problems or errors on their part. They give prompt follow up on all bills and payouts and are pleasant to deal with on the phone if there is a question.

8 years ago

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Cody Linden Lehi, UT

My family has used this company for health insurance for years now and we have always been satisfied with our coverage and the company has always been easy to work with as well.

8 years ago

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Rob Whipple Mesa, AZ

This company still provides more options than most. Good options for physician choice. Cost keeps going up, but that is universal. Generally good about responding to customer service inquiries. Sometimes have to wait on the phone a while.

8 years ago

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Chris Alonzo Gilbert, AZ

One thing that really stresses people out about insurance is the price and the coverage. My family is the type of family that rarely ever goes to the doctor but having dependable coverage that most doctors accept is great to have. Blue Cross Blue Shield has been our insurance because of work but I’m thankful to have it.

8 years ago

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Karen Nelson Alpine, UT

They occasionally are a hassle for us and don't cover things that we think they should. We have had to write a few letter to them to try to get them to cover different medicines and treatment, but other than that they have been pretty good at taking care of us.

8 years ago

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Trent Allen Queen Creek, AZ

We have had a great experience using this insurance. Customer service has always been helpful. The only difficult part is how expensive the rates have become the last few years, but that has happened to all heath insurance companies.

8 years ago

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Madge Easton Orem, UT

We have this insurance through the government. It has been great. whenever a claim has been filed it has been paid promptly. It has been easy to use and has been accepted by all offices. It is a little pricey but well worth it in the long run.

8 years ago

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Lauren McDow Cambridge, MA

DO NOT call the nurse line for anything. You’ll be better off googling symptoms! They called 911 and made me stay on hold then 911 basically told me off. I don’t even have anything serious that I told them about. Basically you call the nurse line about something simple and they have to call 911 no matter what so they don’t get sued. Useless. Don’t advertise a nurse line for advice when that’s NOT at all what it is. Now I just feel bad about wasting 911 time and right where I started with a simple question.

4 years ago

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Kerry Harris IA

Can not get them to pay for medicines that prescribe by my doctor been fighting over18 days to get it approved they think they're smarter than my doctor Said that medicine was not on her list to Be covered but can't prescribe anything that's on their list Just keep on a more and more and more notifications and documents from the doctor to keep from paying

4 years ago

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Doug Braam Durango, CO

What a garbage company. I've been having treatment on my knee for years. This year my wives company decided to switch to BCBS. Now THEY have decided my treatment isn't medically necessary. Now I have to wait for my knee to blow up like a balloon, get it drained then injected with cortisone. Now my knee gets to degrade at a much quicker rate and I'll be getting a joint replacement in half the time. Trash company run by trash people. 0 stars.

4 years ago

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Elizabethdmy Poway, CA

Their benefit plan through Whole Foods seemed good. That is until they accidentally wrote me $12,079.65 worth of checks during the holidays. Then my provider contacted me asking for the checks. They said I have to sign the checks over to to the provider, and they cannot cancel the checks, because my name is on the form. If I do not I am responsible for the full amount, or it will ruin my credit. And now people are accusing me of fraud. I did not fraud anyone. You accidentally wrote $12,000 worth of checks TO THE WRONG PERSON!!!

4 years ago

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Jo Ch Saint Johns, FL

They give wrong info about coverages. They do not provide what is covered and what’s not. Instead hey want the patient to get the procedure done the.y then want to enter the claim and CPT codes into system to find out if the procedure is even covered or not. If it is covered what percentage.. Very awful company esp when a patient has some serious health issues. STAY AWAY FROM THIS COMPANY.

4 years ago

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Outraged Customer Las Cruces, NM

My wife was scheduled for a screening colonoscopy. She checked with BCBS New Mexico to ensure that the surgeon, the surgical facility, the anesthesiologist were all in network. The doctor got a pre-authorization code. On the day of her procedure, AFTER she had the procedure, Blue Cross called the doctor's office and said they would not pay for it, and would not pay for any follow-up appointments. Outrageous!

4 years ago

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Amy Johannesen New York, NY

Empire BlueCross Blue Shield plans on NY State of Health are awful. They have very few doctors on them, mostly nurse practitioners (who do not have an MD). The service is ridiculously bad - it took me HOURS to change from a randomly assigned PCP to one of my choosing. This was for the premium "platinum" plan which is over $12,000 per year. Absolutely not worth the money. Slightly lower deductible; appallingly crappy service.

4 years ago

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Luke Swierczynski Troy, MI

Best insurance especially in Michigan from my experience. Seems like most office accept them and they're a great value through my employer.

4 years ago

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Tanya Boston, MA

A terrible site providing misleading and incomplete information. Incompetent customer service - long wait time, rude and unprofessional. representatives. The same with the chat - it took 30 minutes to get a simple form. Even more, the representatives provide incorrect information, their managers give promises that they never keep. Impossible to reimburse a claim.

5 years ago

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Ashley G Houston, TX

Would not even give them this start they stole money out husbands account 2 times amd when tried to get our refund they claimed they mailed check for 1 but never got it. And when you call customer service non of them speak English very well. But comes back and says on our end it only shows 1 time and we sent you a check and when I said nope there is 2 they got quiet cause we had bank statements to prove it.

5 years ago

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Amena Schultz Seattle, WA

The claims department is scared to do the right things and the customer service agents are lying and being rude to people. This comes from a specific person it seems, that doesn’t cater to people! Done!

5 years ago

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Sean Bonser Indianapolis, IN

Went to the BCBS website to find an in network doctor. Got a physical done and then got hit with a bill and BCBS saying they JUST updated their terms of service and they wouldn’t cover my visit. Absolutely terrible, go somewhere else for coverage. This company only cares about its profits and not its members who pay them monthly. I didn’t realize you could pay a company so much money just for them to deny coverage and laugh to the bank

5 years ago

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Lily Lafleur Norwalk, CT

The WORST Insurance company that ever existed! They don't cover MANY blood tests and other things most other companies cover, you wait on hold forever, the workers are rude..this is a GARBAGE health insurance company! NBC Comcast Universal switched top them from a fantastic company a couple of years ago and it just shows you how they feel about their employees! The don't care and this health insurance company will make you sick with stress and grief!

5 years ago

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Poe Houston, TX

A medication I have been on for over 10 years now requires my physician to call BCBS to be approved. While that is annoying that is not the reason for my bad review. They approved a prescription in the summer of last year yet decided on January 1 of this year the prescription that is good legally everywhere else for a year is no longer approved. My pharmacy called me to let me know it was no longer covered so now my doctor has to call them TWICE for one prescription because they can do whatever they want. This is ridiculous that this is allowed by any company.

5 years ago

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Child of the Queen Washington, DC

I have been trying to get through to a CSR for over 3hrs. to no avail. The hold time is over an hour! I stepped away and came back to call again.. was on hold 30mins for someone to disconnect the call w/o ever saying hello! How is this acceptable? I can see why people are thinking differently of this insurance lately! Also BCBS direct website is almost ALWAYS down! Why is the hold time sooo long??!

5 years ago

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pola Avramis New York, NY

Customer service is awful. Got an out of network operation. Was told after $1800 dollar deductible they would cover 60 percent. Recieved bill there were many costs they didn't cover for one reason or another. I explained you record all conversations go back and listen. They had an excuse for everything. Disgusted, sleezy company. With the experience I had find it awkward so many 5 star reviews. Makes you wonder where the reviews are coming from.

5 years ago