Wine Country Gift Baskets

My wife and I recently traveled and stayed with friends in Florida and wanted to send a thank you gift for their hospitality. We ordered a gift basket that had a better than normal wine brand and selected a wine that our friends enjoy. The basket was delivered on time as they had indicated, although we had to check on line that it was delivered. We waited about two days before texting to inquire that they had gotten it because we know these people well and they would have called or texted a thank you. Well, they were out of town and one of their adult children signed for the basket... upon our friends getting home they were surprised to see the gift basket and took a picture of it and sent it with a thank you. Well, the problem is that the gift basket they sent to our friends was a cheaper gift basket (Checked it out at their web site). Our issue was that we wanted a specific wine that they were offering because this is what our friends like and they sent a much cheaper wine and totally different basket... We called customer service and they indicated that they had sent the right information about the basket to the distributor but that the distributor must have gotten and sent the wrong basket. The person on the phone indicated that this is a very rare event and offered to send another basket, the right basket for free. We declined and simply asked for a refund of our money. They agreed. I will probably still us WCGB in the future, but will follow up with friends and family and ask for a picture to make sure they sent the right one. Our thoughts are however: We have been using WCGB for several years.... have they been sending the correct basket we have ordered? Or a lesser priced/valued basket?

I received an anniversary gift from my sister in law - When my sister in law ordered the basket it showed a picture of two wine glasses that was one of the reasons why she picked that particular basket however The basket I received did not have any wine glasses. My sister-in-law contacted the company and was told that the wine glasses were just in the picture but nott included in the basket. They did not offer to send the wine glasses They offered 10% on and it future basket. This is false advertising a if you were going to show pictures of a basket then it should be included . I will never use a company that misleads ne

Git baskets are nice but customer service after the sale is awful. I had to keep monitoring to see if the gift was delivered, I was never notified. They want you to register as a user but then they hound you with emails for more business. If you check out as a guest as I did, you are on your own.