Wine Country Gift Baskets

absolutely horrible experience. bought something, got a confirmation page with an order number, my credit card received a pending charge. waited, didnt get a confirmation email which i thought was weird. called them and they said there was no record or me having placed an order and there was nothing they could do. even though they had the record of me creating my account and the charge was made by their company, not some fraud site. i now have to cancel my credit card in order to get the charge removed because it's just sitting there, pending and not going through. will never do business with them again.

I am a home care physical therapist working with a patient who received a Wine Country cookie gift basket for Mother’s Day. Like so many of my elderly patients, she wanted to show her appreciation by giving me some of the treats from the basket. The basket seemed nicely arranged, and it appeared to have a good variety of cookies and bars. I opened one of the individually wrapped cookies, a short bread cookie, the next day. It was very crumbly and dry coming out of the package. No big deal, I thought. Well, when I took a bite out of this cookie, I thought I was going to be sick. It not only tasted horrible , but that taste lingered in my mouth and my throat felt sore. I did not even finish the cookie, but I saved it because I am contemplating sending it out to be tested. Worst cookie I have ever eaten in my life.

I had a terrible experience with Wine Country Gift Baskets. I ordered a substantial holiday gift basket for a client, which was never received by the client. UPS claimed to have delivered the package at 7:44 PM, when my client’s office was closed. Wine Country Gift Baskets offered zero assistance in determining what transpired, alleging that it was not their problem, as they considered the package delivered by UPS, even though it was bizarrely signed, “office” on the UPS receipt. No company or individual name was stated. Not only would Wine Country Gift Baskets not offer a discounted replacement or a credit, they would not even assist me with my efforts to investigate and make a claim with UPS, notwithstanding that the claim forms are supposed to be completed by the shipper. Customer service was worthless. They simply didn’t care. This was my first time using this company, and I will certainly not use them again. I ordered a new gift basket from a competitor which was far superior in quality, service, and shipping speed. Lesson learned.

I ordered a christmas wreath and the day it was supposed to be delivered, I called and was told it would be there the next day. When it had not arrived by 6pm the next day I called again and they told me it was showing that it was 'out for delivery' and I would receive it by 8pm. I didn't receive it then so called the next day and was told there was a 'glitch' and it hadn't even been processed. Instead they would have to reorder it and I wouldn't get it for another 4 days. When I pressed them on this and asked how could the last customer service person tell me it was 'out for delivery' when it hadn't even been processed. They then changed their tune completely and said actually ' it was now out of stock and there would be no delivery after all'. Wasted time, worst customer service I have ever experienced. Curious how they can ever stand behind the claim "customer satisfaction guaranteed". Order at your own peril.

I spent 113.00 on the basket called Girls night out for my future daughter in laws Birthday today ( 12/13/19. Needless to say even after paying an extra $25.00 to make sure it was delivered on time it was not and will not be delivered. I checked the package tracker this morning only to find out the delivery would not be there until Sat 14th. Now , had I ordered the "Day after basket " with aspirin , bath salts and assorted hang over cures then the day after her Birthday would have been appropriate. They left for the weekend and won't be back until Monday so No Sat delivery will not make this better in any way. This Company has a 100% Satisfaction Guarantee on its website which isn't worth spit. Call Harry & David , I usually use them but saw this one and thought it was cute. Should have stuck with what I knew. Harry & David are 100 better than Wine Country. Spare yourself the Aggravation I endured today. And their customer service is a JOKE. Supervisor declined to get on phone with me. ( smart person 😈)

If I could give 0 I would. I place an order on 2/1 for 2/14 delivery plenty of time. Something told me call so did 2/14 to find our my item was out of stock and nothing will be delivered. WHAT? there reply oops we forgot to call to tell you. nothing we can do today.. how abt tomorrow.. NO TODAY. Not an options.. although they sent something next day. Still the principal! I would have ordered elsewhere had i know.. And they didn't seem to care one it they dropped the ball. WILL NEVER USE AGAIN.. BEWARE! Dont let their cheap prices fool you.. you get what you pay for i guess! Go to ask where i can leave review they say here is our email.. WOW! so stay far away!

I placed an order online on Sunday, 8/6 for a cookie basket to be delivered to a friend's family for a sympathy gift, I ordered it to be delivered on Mon. 8/7, and no where on the website or order did it say it would not be delivered Monday. I had to pay $20 shipping for this delivery of a $49 basket! On Monday, I had heard nothing about the delivery being made, so I called the 800 number. The representative told me if I had placed the order on Sunday, there was not way it would be delivered on Monday, I asked why the order form let me pick a date for delivery if it was not a possibility. She had no definitive answer, but assured me it would be delivered on Tuesday, 8/8. She said since I had ordered online, they would not send a confirmation for delivery, because they would not have my email address, which I told her was part of the order form online! She took the email address again and said I would be sent an email when the package was delivered, I never received one on Tuesday. Today, Wednesday, I called again in the morning and the representative told me the package was being delivered today and that they had no responsibility for UPS not making the delivery on time, they could not help if there were unforeseen factors such as a tornado, hurricane or some other unforeseen problem preventing UPS from delivering. I told him as far as I knew, there had not been any weather problems that should have prevented the package from being delivered on the East Coast! He assured me the package was being delivered today, that I would receive a conformation email as soon as it was, and that he would give me a full refund to compensate for the lack or prompt delivery and disappointment. I still have received no emails about delivery, so I called again. this representative assured me the package was delivered and that two emails have been sent to me. I told her I have received nothing and have not seen a refund yet either. She assumed me I will get the refund and the package was delivered. Short of calling me friend to see if it was delivered, which makes me look foolish, I have no way of knowing if it was delivered or not. This was my first, and absolutely, MY LAST time ordering from Wine Country Baskets!!! This is an absurd situation, I am terribly embarrassed and very disgusted!DO NOT EVER USE THIS COMPANY!!!

Paid for express shipping and ordered well in advance, basket came two days late. They told me they would refund me for the trouble; as them to email me a confirmation of the refund and they never did no matter how many times I asked them. Once the product came they said now that I have it they will not refund me. Unethical and disgusting business.

Received Bon Apetit basket for Christmas gift and extremely disappointed, what a waste of money. I regret my brother and his wife used their hard earned money to purchase. Can only hope they got a bottom basement clearance price. Portions ridiculous, deceptively over packaged, we couldn't stop laughing at the pathetic offerings, and flimsy cheap basket. I would not recommend. What a rip off.

No matter what you order, you're sure to receive lots of SPAM I've never experienced so much SPAM from any company - even the scammers than from Wine Country SPAM basket. Tried to unsubscribe on line - didn't work. Called in person - didn't work. Thank God for SPAM filters. Absolutely no respect for the customers. So if you order from this company, expect to receive SPAM multiple times a day - forever.

The wine was just not good, some off brand cloying Bordeaux and nobody would drink it, and the boxes of "goodies" were all well hot glued together so that you had to destroy the boxes to get them apart. One hot mess. I wouldn't send one of these and I don't want to receive another.

I received a 49.00 lavender basket with lotion and body cream, that was rancid, other items that were not good. I emailed the company twice about the problem, NOT even a reply so much for their 100% guaranty. Stay away from this company terrible products and no guaranty.

No notifications of issues, replacements, order status, refund status - no communication at all. Wasted lots of my time over the span of TWO months trying to find out where my gift basket vanished to as my friend never received it and I was never notified of anything. Stay away!

My card was authorized when order placed and then again when it shipped. The initial charge was 205.00 then another pending showed up for 205.00. I have shopped on line for almost everything and no one has ever done this. It is wrong. Now I have to wait 3-5 business days for my credit to be released.

Big showy boxes, tiny portions. The shipping container was fifty percent shredded packing paper. Walnut cookies say "walnut artificial flavoring ", not a single nut in any cookie. Received as gift, sorry my friend wasted the money.

Unethical business practices. They continuously send unsolicited ads via email. Sending to a spam trap email which there is no way they could have obtained unless harvesting email off the internet. Absolute joke of a business. Stay far away!

Most products do not qualify for free shipping. Today I purchased 5 baskets, with all of them shipped to the same address and I was charge the shipping on each of the. Really?

If you wish your item to be received on time use another co. they have on more than one occasion failed to deliver at Christmas. They did refund but that is not acceptable for family & children.Will never use again!!!!!

Ordered a gift a week before Christmas. THEY NEVER SENT IT. They refused to overnight another. I could choose between a refund or an upgrade. I SHOULD HAVE RECEIVED BOTH SINCE YOU SCREWED UP!!

This gift basket was terrible . The jar of pesto had broken its seal and smelled something awful. The crackers were soft and not crisp. I threw most of it away.

I received the basket. However, there was no message concerning who it was from. Very poor.