Stylebop

The order process and shipping where OK. I got my package within two days, not bad considering I live in NYC and this was coming from Germany. However, that's where the good ended. The product I was sent, a Valentino bag, was NOT in good shape. From what I can tell, this was definitely a return from another customer, and even worse, had visual signs of wear on on it! Cracked leather, loose threads and the bag was completely shapeless and folded in on itself. This was $1200+ bag! They didn't even use wads of tissue to stuff it with so that it kept its shape during travel, choosing instead to fold it in on itself and shove it into a box that is much to small. AVOID. There are MUCH better sites where you can spend your money.

I've ordered a bag recently. My credit card was charged as usual. Then I got the order confirmation letter asking to send a copy of my passport as I was ordering abroad and that was the custom policies. I sent the copy of the passport, got another confirmation letter saying that everything was ok and that I should get the shipping details shortly. In 2 days time after receiving no shipping info I went to my Stylebop account and to my great surprise found out that my order was cancelled. I addressed the shopping manager I was in contact with the question why my order was cancelled and got an unforgettable answer that this is how they do it. They have super-duper system when several people can order one and only item at one time and the Stylebop would know that it's the only one only when they prepare it for shipping. They also don't think that they should inform their client of such a situation. I'm really disappointed as this bag was for a special event and I never had such a bad shopping experience before although I've been shopping online for more than 10 yrs. Really frustrated with such customer service would never deal with this crappy shop again.

Bought products for £800. After 8 days without getting anything except for the first confirmation I decided to contact them. They told that unfortunately they made a refund just because that was my first order and the amount was large. NO EMAILS/NO CALLS. And today is 10 days and still no refund. AVOID.

really terrible customer service, money should be well spent else where with same if not better price with better people than with a bunch of arrogant know-it-all

horrible CS, not worth the price, items might be even questionable