Stylebop

I ordered from Stylebook and was worried after reading really bad comments on many sites... I must say that my experience was really good! My order was shipped fast and I received it in a week maximum! The item I ordered was everything I was expecting (and knowing the brand I am quiet sure it wasn't a fake as somme people may say on their reviews!!) The packaging was beautiful ans has nothing to envy to other sites like net-a-porter or MATCHESFASHION.COM. I also liked that they have additional methods of payment, like bank transfer, in case you don't want to use your credit card. A really good shopping experience!

My Kenzo dress arrived mostly as promised. Delivery to Colorado was quick and beautifully packaged in a sturdy box. SB has great sale prices (10% off last items). However, it was obvious my dress had been tried-on before: The tags were bent/wrinkled, and the packet that would usually contain extra buttons was empty. Minus 1 point. Other than that, it was in great condition with no material defects. I subtracted another point for the fact that the website does NOT include the following details: A) Origin of manufacture (Italy? China? Slovakia? USA? etc), and B) The size & fit charts are hit & miss - sometimes they are very detailed with specific measurements, while others only showed a generic size chart (it appears to depend on the brand designer). My wish is that a garment bag would've been included, given the price paid even if it was on sale. Overall, I'm pleased with SB - sale prices are great. I did a lot of research comparing my dress to others on other sites to find out exact measurements and MSRP. I would buy from SB again, especially if they have those free shipping sales.

Just received my parajumpers coat. I placed an order on Sunday and received my coat on Wednesday (3 days later). Wow. It was shipped from Germany and I got it today at my NYC apartment. The coat is high quality and fits perfectly. now I am a big fan of stylebop. Thank you. Mariya

I've only order from Stylebop once and my experience was incredible. I found a Marc Jacobs bag on this website at such a good price and it was in great shape when I received it. The only downside is that shipping to the U.S was $20 (why I gave it a 8/10). But my bag got to my house in about 3 days so I really have nothing to complain about.

Great pricing on a $1k wool coat. Ordered from this unknown German company's website. Place order on Thursday and had the coat in hand on Monday in Seattle. Great experience. Coat was beautiful.

The order process and shipping where OK. I got my package within two days, not bad considering I live in NYC and this was coming from Germany. However, that's where the good ended. The product I was sent, a Valentino bag, was NOT in good shape. From what I can tell, this was definitely a return from another customer, and even worse, had visual signs of wear on on it! Cracked leather, loose threads and the bag was completely shapeless and folded in on itself. This was $1200+ bag! They didn't even use wads of tissue to stuff it with so that it kept its shape during travel, choosing instead to fold it in on itself and shove it into a box that is much to small. AVOID. There are MUCH better sites where you can spend your money.

I've ordered a bag recently. My credit card was charged as usual. Then I got the order confirmation letter asking to send a copy of my passport as I was ordering abroad and that was the custom policies. I sent the copy of the passport, got another confirmation letter saying that everything was ok and that I should get the shipping details shortly. In 2 days time after receiving no shipping info I went to my Stylebop account and to my great surprise found out that my order was cancelled. I addressed the shopping manager I was in contact with the question why my order was cancelled and got an unforgettable answer that this is how they do it. They have super-duper system when several people can order one and only item at one time and the Stylebop would know that it's the only one only when they prepare it for shipping. They also don't think that they should inform their client of such a situation. I'm really disappointed as this bag was for a special event and I never had such a bad shopping experience before although I've been shopping online for more than 10 yrs. Really frustrated with such customer service would never deal with this crappy shop again.

Bought products for £800. After 8 days without getting anything except for the first confirmation I decided to contact them. They told that unfortunately they made a refund just because that was my first order and the amount was large. NO EMAILS/NO CALLS. And today is 10 days and still no refund. AVOID.

To be first time buyer I'm completely satisfied . Fast service and original product!!!

really terrible customer service, money should be well spent else where with same if not better price with better people than with a bunch of arrogant know-it-all

horrible CS, not worth the price, items might be even questionable