Name: ASOS
Rating: 2.1

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Cameron Clark Provo, UT

Love asos's selection. When my wife told me she bought a $20 wedding dress online, I was skeptical. But I actually was pleasantly surprised how good it looked!

7 years ago

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Joy Hill Pleasant Grove, UT

ASOS has really high quality clothing and I like the unique style it has to offer. My favorite clothing item are the skirts! They are high quality and very comfortable.

7 years ago

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Brooklyn May Logan, UT

Great quality of clothing and different styles. Discount codes are given often and the pricing are always great. Clothing is durable and of good quality.

7 years ago

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Breanne Stanko Logan, UT

Super great clothing, super cute! And the pricing isn’t bad as well. Finding what you are looking for online is super easy and quick and checking out is super easy!

7 years ago

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Nicole LeBaron Provo, UT

I love ASOS especially their t-shirts. They have the cutest patterns and are so comfy. Their website is very easy to use as well which makes the shopping experience better.

7 years ago

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Brooke Herbon Kaysville, UT

Recently ordered several products from ASOS and I am very pleased. The website offers different filters when browsing through clothes which makes it easy to navigate and find just what you are looking for.

7 years ago

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Alyssa skinner Gilbert, AZ

I love ASOS and the wide variety of clothing they have! They have everything you are looking for and more! Customer service sometimes isn’t quick to respond but besides that I love ASOS!

7 years ago

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Alexandra Chavez-Earls Chandler, AZ

My all time favorite website. Has a huge variety of super expensive things to very cheap things and every item is super cute. They also give student discounts!

7 years ago

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Ashley Pleasant Grove, UT

I enjoy shopping on ASOS because they have many different styles of clothes that are cheap, and fit. For my tall body they have a wide selection for me.

8 years ago

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Amanda Morlas New Orleans, LA

ASOS is a scam! I placed an order on February 7. The tracking information stopped updating on February 14. It's now March 19, and ASOS still won't refund my money. They do not have a customer service phone number and aren't BBB accredited. Spend your money elsewhere!

4 years ago

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Julia Liang Lawrenceville, GA

I ordered a pair of sweatpants from this company, but they put a wrong address on it. I did not receive the package, so I could not apply for refund. There was no customer service phone number or email address on their website.There is no way to claim a refund in this situation. I'll stay away this company forever.

4 years ago

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R Q Wetherby, LDS

Received a faulty North face hoody , stitching missing not attaching the hem properly. Asked for replacement, can only refund. I have to purchase again, however they won't give me a carriage code. Asked me to order, then they will credit! Want me to mess about even more. I will be ordering elsewhere in future. Poor customer service asos!

4 years ago

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Paulette Bailey martin Grange, CMA

Asos failed to deliver an order, i have asked on numerous occasions to provide proof of delivery which they have failed to do so, simply passing the buck to dpd! They will have not responded to emails requesting relevant information and have not provided replacement or refund

4 years ago

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David Kinsella Sydney, NSW

Just poor, you have to change sizes inside of 15 minutes if and error is noted....of course they do not tell you that. Cant cancel and order. Jsut send everything back and we will give you a credit note...I want my money you acknowledge you havent packaged or shipped it yet so cancel the order and keep a customer

5 years ago

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Mariel Price Fort Collins, CO

I was supposed to get a package from them almost a month ago and it was returned bacuase it was shipped to the wrong address. I was supposed to hear back over a week ago and NO ONE is helping me resolve this. They have terrible costumer care. Order form LuLu's instead if you can.

6 years ago

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Eric Gagnard Dallas, TX

Cheap, stylish, and in season clothing selection. Slightly extended delivery process unless you pay extra

6 years ago

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Kaitlyn McBride Midvale, UT

Love this site! I’m always amazed by the variety of styles and price ranges. There is something for everyone

6 years ago

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Aly T Brooklyn, NY

The worse customer service ever. My package did not show up after 5 days. When I contacted customer service, I was told that there was an error on their end. I told them I needed my item in a few days. They did not offer to send it to me overnight or 2nd day. I will never order from them again. Will spend my money on Amazon , Top Shop etc...

7 years ago

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Nicholas Smith Chicago, IL

You pay for premium shipping, but then don't get it until 2 weeks later. STAY AWAY from this merchant or at the very least DO NOT pay for the premium shipping subscription as you will be lied to and told that "it is our shipping partner's fault".

7 years ago

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Vuga Beverly Hills, CA

Thanks for all the feedback. You guys just saved me . I was lucky to have checked for reviews online about Asos and boy! So many negative reviews. I had to quickly cancel my first ever order with them . Luckily i hadnt been charged yet . As an international order , i guess ine would have been a song for the birds.

7 years ago

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Sean Bedford, NH

I ordered a two pack of shorts and only received one pair. Instead of simply refunding me for the missing item or sending the missing item, they want me to send the one pair back and reorder. Seems like much more of a hassle and they were not very accommodating through email or live chat. I wouldn't recommend doing business with them.

7 years ago

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Ellen D. Urbana, IL

0 stars. The refund policy seems nice until they don’t return the full amount of your purchase. Customer service is unhelpful and does nothing but copy paste generic answers. Total scam. Clothes and swimsuits are cheap quality.

7 years ago

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Edita

I ordered 3 summer dresses which cost 175 Canadian dollars and thennnn I had to pay 98 dollars for duty fees. So not worth it. And ASOS did not help at all with my questions. If you live in Canada expect to pay at least 35 percent over what you have ordered. What a rip off!

7 years ago

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Laurla Gastonia, NC

I got the wrong shoes delivered. This was for a ceremony for nursing school. I needed a specific type and color of shoe. I went back to my email to make sure I had ordered the correct shoes and I did. I tried to find a way to talk to customer service and it didn't work. Like what in the world! They sent me the wrong shoes.

7 years ago

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F

Terrible customer service, and very rude people. I placed an order, did not receive any confirmation email so I called them to ask where it was and they said it was declined. They still took the money out of my account and did not deal with it prefoffesionally. Will not be shopping at asos again. An absolute rubbish company.

7 years ago

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Amal Minneapolis, MN

I ordered a prom dress online from asos and it was delievered on time. The dress was true to the picture.

7 years ago

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Ki Washington, DC

Returned an item I had ordered back to their warehouse mid delivery. The item is now out of stock. Proceeded to tell me to check to see if it comes back in stock. Even though they returned it for no reason. Trust the reviews don’t shop here.

7 years ago

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Pary Peoria, AZ

Worst customer service! Worst policies! I used to be a frequent customer here and will never order again from this site again! I had a representative from the UK named David that I relayed my issue to and he was of no help and did not care to solve the issue. Overall, I’d avoid purchasing from this website.

7 years ago

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Briano Forte Orlando, FL

ASOS used to be an efficient and reliable company. However, that is no longer the case. I have had mutliple problems with my last two orders and one of them is still not resolved and its been 3 weeks. They have officially lost a loyal customer. Do not waste your time or money.

7 years ago

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Lauren Brooklyn, NY

Purchased $526 of goods at ASOS in multiple sizes/sizes to try on and review. Returned items via their USPS prepaid label as they guarantee free returns. When USPS lost my package, they refused to help track it and basically told me next time to insure it. Buyer beware

7 years ago

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DPOWELL Edmond, OK

ORDERED SOME TENNIS SHOES FOR MY DAUGHTER. TOO BIG. SENT THEM BACK AGES AGO AND HAVE NEVER RECEIVED A CREDIT. WASTE OF $80. READING THE REVIEWS, I'LL NEVER SEE THAT MONEY AGAIN. WILL NEVER BUY FROM THIS WEBSITE EVER AGAIN.

7 years ago

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JD King Lindon, UT

Terrible customer service! I paid extra for expedited delivery to ensure the items arrived by a certain date. Instead of the two days I paid for, it will be two weeks. The response from customer service was robotic and not at all helpful. For poor quality clothing, I hoped they would be at least a little helpful.

7 years ago

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Kylea Seattle, WA

Non existent costumer service! I sent them 3 emails to try to get my refund after I sent my package and it’s been almost 10 days! Also when I tried to email the company to get help my email wouldn’t send... and I tried 4 times. I am never buying from this company again. Shop somewhere else.

7 years ago

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Ace

If you're looking to get things delivered within a particular timeframe, this isn't the site for it. It clearly said 2 day delivery for metro when ordered before noon, when buying on the site. It's shown up 5 days later - 3 days after I needed it for an event. Support team would not organize return/refund. No real apologies either. Terrible.

7 years ago

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MIHAELA EISER

I would give ZERO stars if I could. Can't track the order, no updates on it, have to pay taxes at the pick up even tho I paid shipping and taxes online. Order takes forever to be received. WORST COMPANY EVER WILL NEVERRRRRRR ORDER AGAIN!!!

7 years ago

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daryl

Worst customer service ever Told that couldn't make a complaint after being told to wait in and expect a delivery even it had not been dispatched. When I brought this up the next customer service agent hung up. Next one told me that a specialist would need to sort the problem out.

7 years ago

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Elaine Robinson

Dreadful customer service - mindless customer service team who are not capable of or interested in resolving an issue. My query supposedly refered to a higher level team and it even went downhill from then on. Avoid at all costs

8 years ago

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Gol

waited for an exchange for one month and they couldnt handle it. requested a refund and they are not refunding me. they are stealing your money, terrible customer service, they ended the chat while chatting online. never ever buy anything from them,

8 years ago

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mike Los Angeles, CA

the worst customer service . Nice clothes but the worst customer service and i am wondering there is no anyone in charge to see how many bad reviews they have for the customer service

8 years ago

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Nana Asiata Herriman, UT

They have a great variety of clothes for very tall people like me. They are also very comfortable and pay at a reasonable price.

8 years ago Edited September 14, 2021

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Cecilia Wheatland, WY

Refund takes too long, even when I was premium member my order arrived one day later to what was expected and if you have an issue with your order, you have no way to contact them by phone and the chat is always busy, terrible customer service.

8 years ago Edited September 14, 2021

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Rebecca Plymouth, MN

Worst customer service I have ever dealt with. I used the spend $250 get $70 off. When I returned half the items because they were poor quality, smelt bad and didn’t fit they only gave me $11 back and subtracted the $70. I ended up having to return it all so that I could get my money back.

8 years ago

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Morgan Sun Hoboken, NJ

Long story short. I received the wrong item 3x in a row, still waiting on the correct size. Spent numerous hours talking to multiple customer service reps and was not offered any sort of compensation or token of appreciation. Worst part is I paid extra to become a Premier Delivery customer. The worst!

8 years ago

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Snezana Weinstein New York, NY

Never again The worst online shopping experience ever. Shipped too late even though I paid $14 for 2 day-delivery, arrived on the following Tuesday instead on Saturday. Customer service was unwilling to do anything about it. When I sent the shoes back 3 weeks ago for refund, never heard from them again. Just terrible!

8 years ago

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Kolbrun

I have been waiting for two weeks for my package, so I asked them about it. They proceeded to send me something that I had previously ordered and now I have to pay for that or send it back. I have been on countless chats trying the resolve this issue. They are taking my money and my time. I do not recommend this website.

8 years ago

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Matthew D OBrien Columbus, OH

TERRIBLE customer service... in their mind, service = online-only chat where they repeat canned responses about how they cant help you until you give up. asked for a phone number (they don't have one) or for them to call me and they said it could take up to 11 DAYS! worst ever.

8 years ago

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Myles fore Fort Worth, TX

Horrible customer service. They. Don't care about the customer I order 2 pairs of shoes and it like they messed up on purpose. They sent me two size 9s instead of a 10 then said it would take about 12 days to get my money back.

8 years ago

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sakshi Chicago, IL

Terrible customer service . The customer service department is really uniformed and relay incorrect information to their customer. I sent items for a refund and they did not refund any amount to me stating its their policy. How does refund policy make any sense.

9 years ago

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Haik Grigoryan

I specially registered here for writting this. This shop is nightmare. 4 months and still no information from shop. Just this stupit words 4+ monts. "Just a quick update... Your order has left our warehouse and will be with you soon." How shop shipping their items without tracking and even they can not know where they are.

9 years ago

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Cady Tran Lam

Customer service is suck. Pay for my order. Still have not received it after 6 months. They already took the money from my bank account. No number to call up. Tried to email them, chat with them through their website chat room.They asked my bank statement for prove, I sent it, they closed the chat, and did not come back with me at all.

9 years ago