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5.7

Overall Score

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Ceri Marie Day Plano, TX

We only had one bad experience where the car that came couldn't fit us and all our luggage from the airport. We still got charged a fee. Cars coming to airports should expect luggage.

4 years ago

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Heather Riverton, UT

I had a great experience with Uber. They came right away when I needed the ride. The driver was very friendly and a safe driver. They got me where I needed to go on time.

4 years ago

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Brian Cowley Riverton, UT

Uber is more expensive, however they seem to a better instant ride network. Was able to get a driver at the end of a game when I couldn't get anything from the companies. And the drivers have always been nice.

4 years ago

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Laurel Dalton West Jordan, UT

I used Uber when in Arizona while traveling on a business trip. We used Uber a few times at the beginning of the trip and found it to be useful, but after a few days, it was made evident that Lyft was better at accommodating our large group and also had a lower price. I would highly recommend Uber for smaller groups, however.

4 years ago

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Shopman Herriman, UT

Most of my experiences with Uber have been good. A couple have left me feeling nervous for my safety. I like how quickly I can be picked up and the options for choosing a ride that is right for me.

4 years ago

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Aiyana Brown Tallahassee, FL

As someone who is currently without a car, Uber has been my best friend in this first year of college. The only think is that after a while it does get a bit pricey but for its convenience I think it makes up for it.

4 years ago

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Mercy Minor Tallahassee, FL

I use Uber whenever I need to car share and I have not had a bad experience yet. 4 stars because sometimes I would like a quiet ride and the drivers talk too much or try to get too personal.

4 years ago

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Sydney Charleston South Jordan, UT

Simple, easy and I love the app. I can't live without it. Much easier than trying to find a normal cab. Uber is fairly cheap, and the drivers are always so kind.

5 years ago

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Cris Balmanno Riverton, UT

Didn't like that drivers could accept our ride request, then cancel it at the last second leaving us on the side of the road and we couldn't leave negative driver reviews. Stuck trying to get a ride for 2 hours with no recourse. This only happened once, but it sticks with you...

5 years ago

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Gabe Burton Riverton, UT

I mean, it's easy and convenient, except when you have to car share or wait 45 minutes for someone to pick you up. I do like that it tracks your location, it's nice to know if I'm murdered or kidnapped or something by a random driver, Uber will know where I am. Pretty expensive though

5 years ago

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kaylee Tremonton, UT

Our Uber driver was nice. The car was very clean, and it was good. Uber did a great job telling us when he would arrive, and setting us up with someone who could help us reach our destination.

6 years ago

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Myken Salt Lake City, UT

I have used Uber one time and although booking the transport was easy and the experience was overall convenient, my driver made me feel very uncomfortable and talked about some very personal issues he was going through. I wouldn't feel comfortable using the service again.

6 years ago

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Chaveli Lakeland, FL

Uber has been my go to when traveling to new places and getting home after going out and have never had a problem. Easy access app and customer service is amazing

6 years ago

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Karen Torino Tallahassee, FL

Uber is a great way to get around if you don’t drive or don’t want to. However I feel like their prices can be a little high sometimes. I like their customer service and how quickly they are to respond.

6 years ago

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Alyssa Hansel Tallahassee, FL

Uber is great for college student without vehicles! I used Uber to go to work, grocery shopping, and for going out! All of the drivers were super nice and had clean cars!

6 years ago

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Luis Diaz Dallas, TX

i generally feel nervous when I order a driving service. But Uber has always made me feel safe from the point I get in the car up until the point I get out.

6 years ago

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cb Thibodaux, LA

The driver was very genuine and knew exactly where he was going and I got there in a very timely manner and safe! I'd choose Uber anytime I need a ride in a big city.

6 years ago

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A’lea Richardson Tallahassee, FL

One of my favorite ride sharing apps to use when out of town. I love that you can rate the drivers, see their directions, and communicate through the app.

6 years ago

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Elizabeth Klemm Tallahassee, FL

Uber is a great tool for college students, especially in cities where it may be hard to have a car on campus. The drivers have always been very nice and I have not encountered a driver that made me feel unsafe in the car.

6 years ago

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Azrienne Tallahassee, FL

I like uber. it allows you to share the cost of the ride with your friends. i used to always use it when i first started my job and always got there on time

6 years ago

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Josh Harold Dallas, TX

I’ve roads in Ubers a few times and every time the car was clean the the driver was decent and kind. They didn’t take long to get to the destinations and were friendly.

6 years ago

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Ashley Roberts Lafayette, LA

I have always had a good experience with Uber. Always felt safe and if I had any doubts I love the feature where you can cancel a car and call a different one.

6 years ago

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josiegraham96 Baton Rouge, LA

The uber app is very easy to use. The prices can be steep sometimes, but when I really need to get from point A to point B i know i can trust Uber. Most of my drivers have been friendly and accommodating

6 years ago

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Rocio Diaz Jacksonville, FL

Uber is hands down the best. Their drivers are always nice, polite and most importantly they are safe. Never had any trouble with Uber. Prefer their security over Lyft.

6 years ago

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Nick Hansen Eagle Mountain, UT

I was blown away at how convenient this service was to use while away on business. The timing was always perfect for pickup, payment, tipping, and rating. My goto ride app!

6 years ago

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Jessica Eagle Mountain, UT

We’ve used Uber a lot while being out of town. The drivers have all been great and I like how you get clear communication on who your driver will be and the license number.

6 years ago

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Mandi Smith American Fork, UT

Uber is an amazing business that takes me wherever I want to go whenever I want. The people are so nice and never mess up the directions. Uber is a little pricey but it is worth the money!

6 years ago

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Ryan Zimmerman Eagle Mountain, UT

Very convenient and great way for transportation wherever you are. Call for an Uber in the app & within 5 minutes someone is there to take you where you want to go!

6 years ago

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Camille Lynnwood, WA

It is easy to use and the prices are decent. The only trouble is when you get a driver that doesn’t know where they are going and starts cursing in Spanish out of frustration...

6 years ago

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Katie evans Covington, LA

I’ve used Uber a few times and most of the experiences were fine but one of the driver were kinda rude and grumpy, and it’s kinda expensive but it is a good company when u get a good driver.

6 years ago

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Ana LaBorde Marietta, GA

I’ve had an overall great experience with Uber. I felt safe and arrived to my destination in a timely manner. I have had a driver ask for tips and I do feel that tips are required. It is a bit awkward sometimes.

6 years ago

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Cindy Watson Kenner, LA

Almost always I'm always pleased with their service. Only once was I afraid on a ride that I had gotten home late at night. I should have reported it, but I didn't. Shame on me! Other wise, great service.

6 years ago

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Jesse Rice Biloxi, MS

So far every time that I have called an Uber they showed up at a reasonable time, the rate was good and drivers were friendly with good area knowledge.

6 years ago

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Erika Shumway Managua, MN

Every time I use Uber it has always been very reliable. The app is easy to use. I like how you can see the ratings of the driver, which helps me have a smooth and safe ride.

6 years ago

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Cam McClellan Magna, UT

Uber is so easy to use. I am so glad that companies like them have come out as an alternative to taxis. Almost all my drivers have always been nice and fun to talk to you.

6 years ago

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Cara McAffee Cedar City, UT

Fast and easy. Very few steps that link me up with a driver. And I love the option to pay card or cash. I have always felt safe with the drivers and not nervous to be in their cars. Cars are clean and kept nice.

6 years ago

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Aileen Odenton, MD

I love it but they must improve the driver identification. Must of the time is the same description score every car maybe a detail when you have so many companies will Maje a difference.

6 years ago

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Katie Valdosta, GA

Uber is a safe alternative and helps to prevent drinking and driving. Uber also provides safe and convenient services to get from one location to another.

6 years ago

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Ashley Smith Jacksonville, FL

When there are available drivers uber is great. However, when you are in a crunch sometimes there are no drivers or you have to wait for them to finish a ride. It can be aggravating and the price jumps are frustrating.

6 years ago

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Diamond Collins Jacksonville, FL

The cost of Uber is more pricey than other travelling apps but the app is easier to use. The drivers are respectful and the app is always accurate of the driver's location. The drivers are also available during more hours.

6 years ago

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Tochica Baptiste Tallahassee, FL

Uber is very helpful for people with no cars, but it can also be pretty scary. I believe uber should put more effort into who they allow driving people. Customer service also sucks I don't believe you can talk to an on the phone representative.

6 years ago

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destiny wright Jacksonville, FL

Uber is an okay service, in my opinion they are not that trustworthy in regard to the background checks on their drivers. I had heard about many bad incidents with this company so I try not to use it as much as possible

6 years ago

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Shannon B Salt Lake City, UT

I’ve always had great experiences using Uber. There seems to always be a driver near me that’s professional and gets me where I need to go quickly. I’m so glad that Uber exists!

6 years ago

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Kathryn American Fork, UT

Not a bad option if you need a ride somewhere and don’t have a car. Seems to be a little more expensive than Lyft but pretty comparable overall. My drivers were kind and the cars were clean.

6 years ago

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BeauCarl South Jordan, UT

My first experiences with UBER was very positive, however due to its popularity their quality control has gone down significantly, to reserve a decent vehicle you must upgrade, some drivers are merely picking up customers on their way home from work and their cars are not maintained like a Taxi Cab

6 years ago

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Connor Farmington, UT

Uber is great when you're in a bind, need a DD, or have your car in the shop. Sometimes they cancel your ride when you put the wrong location, but that's my fault. Very user friendly.

6 years ago

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Amanda Purpura Gibsonia, PA

Uber creates a seamless experience that is very easy to use and almost always error free. I have had a few snags when using it but nothing that wasn't quickly fixed or resolved.

6 years ago

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Patricia Menendez Miami, FL

I have only had a couple of bad experiences with Ubers but only due to baggage issues. Besides from that the company is true to their morals and vision. All drivers are safe and some are fun to talk to too!

6 years ago

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Angelica Dela Cruz Jacksonville, FL

Whoever thought of uber was a genius. It is so convenient, especially living in a college town. Now none of my friends have to DD and we can get anywhere safely.

6 years ago

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Marc Provo, UT

Uber is so great. As a college student they have helped me feel like less of a burden on my family when I fly home for break and they don’t need to drive 30 min to get me.

7 years ago