Name: Turo
Rating: 3.9

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Jordan Lake Forest, IL

Turo, like Airbnb, has no real grasp on holding their ‘hosts’ accountable. I was left with no access to a car that was left in an area that was out of wireless coverage, with a completely unresponsive host, and NO reparative solution to account for the horrible experience. It COMPLETELY overwrote the four great experiences that I have had.

7 years ago

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ALEXANDER M SCHICK SR Fresno, CA

Host with caution. Even when paying for the highest insurance coverage they will do everything possible to deny your claim. I am having to go to small claims court for smoke damage, cement splatter on my paint and rim damage.

7 years ago

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Scott Washington, DC

What a nightmare, this is the most disjointed company I’ve ever dealt with. Pray your car doesn’t break down or you’ll just get screwed unless you spend countless hours trying to get a refund. You’re much better off just doing a charge back, it’s a lot quicker and you get everything back vs wasting precious time of your life.

7 years ago

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Bre Las Vegas, NV

So easy to work with. I love the security features. I will spread the word. Go Turo, people. Yessss.

7 years ago

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Jz Roseville, CA

Turo is amazing from easy to use and navigate. I will definitely use Turo Again the next time i need to rent a car

7 years ago

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David Le

Initially it was going smooth but after a few rides i notice the reimbursement for miles and cleaning fee is outrageous!! I can honestly say i wont be using Turo ever again! Went from 140 “1day” rental to 400 that is ridiculous. I’d rather deal with the name brand rental than to deal with”reimbursement”.

7 years ago

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Krystyl Maksom Union, NJ

Everything was well organized and we were accommodated well even though last minute one host cancelled on us.

7 years ago

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Ange M Concord, CA

Turo was convenient and easy to use. I will definitely use them again and highly recommend giving Turo a try.

7 years ago

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Mike Lilburn, GA

Turo won't even let me rent anything. Denied my application. Great credit score, never used it before, 30 years old, never had an insurance claim, valid license and credit card, verified with profile pic and everything and they STILL won't let me rent. Makes absolutely no sense. Garbage company and waste of your time. Don't bother.

7 years ago

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Nakia Washington, DC

Best rental car experience ever. Easy sign up, great selection of vehicles to choose from and even better prices.

7 years ago

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Teresa North Richland Hills, TX

So much easier to use and rent instead of going through a rental car company. Super nice people to deal with.

7 years ago

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Ron Sharpsburg, GA

Jim was terrific! Very helpful with tips for travel, very prompt to messages, just a great experience.

7 years ago

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Alwx York, PA

Awesome experience ! Had horrible experience with rental car company and Turo was there to bail me out !

7 years ago

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JEFF GARDNER Giddings, TX

GREAT PERSON TO DO BUSINESS WITH! GREAT CAR TO RENT, GREAT GAS MILEAGE, RECOMMEND TO ALL RENTERS! VERY CLEAN VEHICAL...

7 years ago

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Debra L Black Midland, NC

My experience was great!!! So convenient to have the car delivered to me and picked up from me. You made it so easy!!

7 years ago

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Alexandra Homestead, FL

Booking was easy and convenient. However, The policies regarding late returns are not explicitly explained. Responsive time is very long, and Turo does not answer calls. Tip: Make sure you change returning time to show accurate turn time. In the future I will be very careful to use this app again.

7 years ago

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David Los Angeles, CA

Turo is Absolutely the worst car-share company that I know! My car destroyed by the renter and Turo is rejecting to fix my car! THIS IS RIDICULOUS! DO NOT SHARE YOUR CAR! Other renters will destroy your car and Turo will do nothing to fix it! Also, if you cancel your reservation Turo will charge you $50 ABSOLUTLEY MONOPOLY OF THEIR OWN!!

7 years ago

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Ariel Freeport, NY

It was a good experience. Didn’t like that i had to wash the car myself and the limited miles..never have to do that with commercial car rental.

7 years ago

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SHIVA ARUNACHALAM San Francisco, CA

Turo is not customer centric. They charged me with $300 for wear and tear on the tire rim that was not caused during my trip and refused to hear me out. The car owner also did not talk to me about it. Will avoid at all costs till they figure out a way to keep the customer front and center.

7 years ago

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Gregory collins Jonesboro, GA

I enjoy having the easy way to get something done and to book a vehicle for your pleasure Is the icing on a Turo Cake

7 years ago

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zef markaj North Miami Beach, FL

Terrible insurance. If anything happens to the car they will pay. Take pics an pray. They don't call, they send you straight to collections. They will take the persons that gives you the car side before yours. they're after your $$. If anything happens to the car you will pay. Im sure they will be out of business soon.

7 years ago

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Scott Denver, CO

This service was terrible - the system is definitely not "ready for prime time" :-( Absolutely NO help or assistance for this first time user, and the vehicle's owner is completely refusing to assist as well - STAY AWAY FROM TURO - it is NOT like an Uber or Lyft for rental vehicles (as we had heard).

7 years ago

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Amber Jacksonville, OR

We have used Turo several times. This was the first for using the Turo lot. It was easy to pickup and return the car.

7 years ago

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Sandy Jones Helper, UT

Was the best rental experience yet! Pickup and delivery were both done at curb, made it so convenient.

7 years ago

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Craig C. Williamsburg, VA

Great first time experience. I. Always a skeptic but I will use Turo again. The app made communication so easy.

7 years ago

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J.A. Powers Hopewell, VA

Easy to use. There is a good variety of vehicles to choose from. Communication with owners of vehicles is easy.

7 years ago

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Michael The Bronx, NY

Communication was very easy and simple with my host - made sure I had everything I needed to enjoy my trip !

7 years ago

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A Young Chicago, IL

beware policies that they have that you don't know about. there are policies on their site that you wouldn't even see until they have a situation whereby they need to extort money from you. look online and you'll see many similar stories.

7 years ago

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Shianne Durham San Diego, CA

Running a vehicle for memorial day for $60. Touro charged me $240. Which left me with no money on memorial day weekend. Thank you Turo. When trying to find out why I have these charges. Customer service told me we don’t see that charge. I don’t know. Poor poor poor customer service

7 years ago

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Rhaejon Ongers Walla Walla, WA

The services have always been so easy & accurate! I had a great experience using Turo in 2 cities now

7 years ago

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Jon Menlo Park, CA

Great experience. Much simpler and economical and more variety than traditional rental car services.

7 years ago

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Ray Oswego, IL

The app worked seamlessly, and everything about the transaction was great! Appreciate the reminders too!

7 years ago

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IULIA ZANOSCHI San Francisco, CA

If I could put 0 stars I would. The driver of my car got into an accident that was costing 1,700 to repair. Turo said they will only pay me 300 and the rest I should cover out of pocket and they asked him to pay them 500. So they are making a profit out of the accident?? Their insurance doesn’t cover anything. It’s a complete fraud

7 years ago

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Mark Galena, OH

Pickup and return were easy at Fine Auto Parking. The Jeep is a little older so it’s not in perfect shape but overall pretty good.

7 years ago

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Becky Manassas, VA

Very convenient service! I liked being able to decide which car I wanted and have all the prices, etc. up front.

7 years ago

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Jason Overland Park, KS

I rented a car that offered free delivery to my location. When they where not able to deliver I was told to driver 20 minutes to pick it up.. I did not have the time to so do so. They charged me a more then half the 80$ cancellation fee on a car that rented for 32 dollars a day. I was a loyal customer. NEVER EVER AGAIN

7 years ago

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Bryce Carrollton, TX

I never got my deposit back and I took care of everything I was supposed too car was back on time . Will never use this company ever again, you can’t even get into contact with anyone from Turo bc they are crooks. And plan on keeping your money it’s been over 2 months and I can evn log in anymore crooks I tell you !

7 years ago

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Alexis S Young-Hankerson Miami, FL

My experience was great. The car was clean and ready to go. No problem with the car. The host was nice and flexible.

7 years ago

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Ilia Brooklyn, NY

The owner of my rental car was amazing. Communication was easy and fast. Overall experience is great

7 years ago

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Jana lain

Improve customer service. A few times already ive been very inconvenienced however they try to make it up in the end with a credit towards another ride

7 years ago

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JOSE Jackson Heights, NY

Everything in general is all right with the company, but I found out that the costumer service by phone was slow, so please improve that part.

7 years ago

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M Chicago, IL

I had the most negative experience with this company. I was one hour late dropping off the car and Turo charge me a $75 late fee. Chatted with a representative and she accused me of trying to keep the car for free. I will not use this app again and am going to warn others against it. I have never been spoken to that way by a customer service rep.

7 years ago

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Marty Anderson Minot, ND

The communication was great, car was nice and price was very reasonable. My experience overall was excellent.

7 years ago

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Justin S Hartwell, GA

Made renting the right vehicle for the trip easy. Plus, you know the exact vehicle you are going to get.

7 years ago

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ThePeoplesChamp213 Bozeman, MT

Love this program. Renting cars that you can't normally rent from the typically rental companies is awesome!

7 years ago

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Keefe Cape Coral, FL

The communications platform is phenomenal. Everything was seemless with my renter. Will be using again.

7 years ago

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Joel Los Angeles, CA

It was fast and easy with the app very clean professional I would recommend this to my family and friends

7 years ago

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Shawn Hayden Hillsboro, OR

First time to use, amazingly easy. Using app was easy for searching and communication with Turo owner.

7 years ago

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Tony Person

Turo are a misleading service that messed me around for an entire morning and refused me access to their system and told me to reapply after 3-6 months. Absolutely a sham service. If you value good honest service don't go near these creeps. Their treatment of non-USA citizens is appalling and discriminatory.

7 years ago

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Kevin Standa Eden Prairie, MN

A painless process that allowed me to rent a fun car for the weekend without the hassle of the rental car counter.

7 years ago