Name: Turo
Rating: 3.9

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Ken Brokaw Charlotte, NC

I usually don't leave reviews but this has by far been the worst experience. I used to rent out my vehicle with Turo and had 3 claims in a row due to accidents. They didn't want to cover half of the damages done to the vehicle and their support team consists of third parties and people with lack of caring to help anyone. I also rented from them as well and the experience was terrible. Do not use this company as they are a SCAM!

8 years ago

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Cassandra D. San Jose, CA

Good in theory, but not so great when you start using it. The cancellation policy is ridiculous. The app is confusing and not at all user-friendly. Luckily I had a great experience with the driver that picked up my car. When I called customer service, I kept getting different information every time. This is the biggest frustration I have. Being charged for cancellation fees for things you didn't do is really frustrating.

9 years ago

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Mike Wasby Salt Lake City, UT

It has been 3 weeks and Turo is yet to help me set up an account. I have been passed around between 5 different costumer representatives with each of them parroting the demands of the previous one and not a single one of them actually took the time to read up on what was taking place earlier. A bunch of lazy and unprofessional representatives who just spit out what they are told and have no capacity to think for their own. Worst costumer support of the month.

9 years ago

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Jennie Rosio

I could not even get a question answered. All I wanted to know was: Can you rent a car in one location, and return it to a different one? They emailed back 6 hours later with three unrelated articles to sit down and read (e.g., "Cleaning your car before you return it," and two others). These articles were followed by a question. "Does this answer your question?" Hitting reply generated a return email. In a chipper and upbeat tone, the letter informed me that there is basically no easy way to reach any human being with Turo.

9 years ago

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Alex Bilbao

I have used this app 3 times and it has never convinced me. - The customer service is very inconsistent and does not resolve anything. - The communications with the owners can be difficult and the service is too informal. When evrything goes ok no problem...when you have any issue good luck: you are on your own. - I thought the service was a good deal in the market but after done a better research I've realized that more serious and traditional rental car services have same or even better prices. - That said I dont see a real benefit using this app, I am very dissapointed

9 years ago

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Beatrice Salt Lake City, UT

We've saved so much money using turo that we initially thought it must be a scam. We have had 2 amazing trips that made us realize we will probably never rent a real car again.

4 years ago

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Gabe Burton Riverton, UT

The people who I rented the car from charged me extra for mileage. I don't have a problem with that, but the mileage was too short of a distance. I live in Southern California and rented the car for a weekend trip. Unless you stay 1 hour away, it's pretty much impossible to keep the car under a certain mileage.

5 years ago

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Dre35 West Valley City, UT

Love this! AirBnb for cars! We used this service on a recent trip, and the car was clean and worked great! owner of the car even got me a drink. Will definitely use this service again!

6 years ago

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Keron Grey Tallahassee, FL

We rented a Porsche for prom and it was beautiful, in great condition, and our pictures came out great, I would definitely use this as my source for all rentals.

6 years ago

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Dwhoush Slidell, LA

Turo is very easy to use! I love the fact that they have budget friendly vehicles to rent all the way to expensive vehicles to rent. The process is so easy as well!

6 years ago

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Cole Colombo La Verne, CA

Turo is an amazing app For car owners and people seeking a car to drive for a couple of days. I have used it numerous times and I am satisfied every time.

6 years ago

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Jon Posey Riverton, UT

I think Turo is great. Used it for a trip, had a great experience, the host was amazing. Word of caution, get their insurance, you will regret it if you don't

6 years ago

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Teresa Fletcher Sandy, UT

There are many options to choose from and the rates are much lower than a normal car rental agency. Read the reviews of the cars and owners to be sure to get the best experience.

7 years ago

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Sophie Schmalz Saratoga Springs, UT

Having Turo as an option for my trip to Hawaii was a lifesaver! It was a quick and easy process to find a car and be able to make it around the island with no trouble.

7 years ago

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Angela Pyrah Willard, MO

Great idea to rent cool cars. When I looked on the app to see what I could get, there was no good cars. All were much older and looked like crap. Its just another lame business for poor people to try and get more money for doing nothing other than offering their crap cars.

7 years ago

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Melanie Curtis Pleasant Grove, UT

I'm glad we learned about this company about 2 months ago. My husband and I used it to rent a sweet convertible for a day for a nice price. Had a lot of fun!

7 years ago

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Gavin Schmalz Saratoga Springs, UT

This service is an absolute life saver and has saved me a ton of time and money. Easy to use app and website. I’ve used it multiple time while on vacation and it has never failed.

8 years ago

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Stacy Kreysar Carlsbad, CA

Beware- the ‘host’ of the vehicle can claim there is dog hair in a vehicle when there was NOT! They will charge you an addition charge of $150! You have no recourse. Turo has poor business ethics. DO NOT DO BUSINESS WITH THEM!!!

4 years ago

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Rama Tadmori Bothell, WA

Turo has the worst customer service ever. The car we rented broke down on the second day and we had to go fix it, bring it back to the owner and they refused to refund us a penny. Please don’t use turo if you care about your money.

4 years ago

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Daniel DeTroye Fond du Lac, WI

We booked a car with Zackery, from Mesa AZ. Just days before our trip he canceled us, said his family was coming in. The next day I'm looking for a car to rent and there was our Mustang the only difference was instead of $55.00 per day it was $160.00 per day Zackery R in my opinion you are a crook.

4 years ago

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Red Mark Houston, TX

Turo is a scamming company. They took my money for 7 days trip and they gave me a very filthy car with dried sweat on the seats like salt plus on my way from Houston to California the car was acting weird then I found the host didn't do oil change!!! They told me to take the car back to Houston and I did but they didn't refund my money

4 years ago

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Adam M. Montreal, QC

They took my rental and deposit twice without approving me to use TURO. Now I'm waiting on $3000 back and their wait times for customer service are really long. I will never use them again. They are unreliable and unprofessional.

4 years ago

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Q Kelly Hallandale, FL

I rented my 2019 vehicle with 60k miles on it. Turo will not enforce any rules you put for your vehicle. Also I charge a $75 smoking fee. Turo threatened to charge me and then only charged the renter $50. The customer service is a joke! RENT WITH A REAL RENTAL COMPANY DO NOT PUT YOUR VEHICLE ON THIS SITE!!!

5 years ago

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Doug Foerch Libertyville, IL

Fast growing car rental organization. They sometimes have older cars and can charge extra if you need to pick up at airports.

5 years ago Edited October 14, 2021

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Farinaz Vafai Alameda, CA

horrible service! they took my money and never gave it back to me after the car had dead battery and I had to return it the host. basically they never gave back my money for the last 4 days that I didn't have the car due to dead battery. never trust this company, there would be zero customer service and support in middle of your vacation!

5 years ago

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elona ganchenko Honolulu, HI

Horrible customer service. Their insurance is a scam. I rented a car and as I was driving a rock flew out and cracked the windshield. So I had to pay: 145 insurance 575 deductible And then 740 for the “damages” So stupid! Their protection plan is a scam!

5 years ago

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tim forrest Nashville, TN

Horrible company, terrible customer service and unfriendly hosts. I rented a Jeep for 4 days and returned it 4 hours early. They charged me foran extra day and a $20 late fee! A very terrible experience to say the least. Consumers - stay away, you have many other more reasonable alternatives.

5 years ago

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James Shelby, NC

BEWARE!!!!Turo charged me double what the total was supposed to be. They also charged me $100 extra for picking the vehicle up 12 min early and they always find a rwason to keep your deposit. You WON'T ever get tour deposit back and there is nobody you can talk to. Support will only email you but wint work out anything. STAY AWAY...

5 years ago

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Mike G Richmond Hill, ON

Dont waste your money and time. SCAM SCAM Company!!!! Charge double my VISA for the same booking. On the phone with Turo over 1 hr, no one can tell me why I get charge double. You can found cheaper prices for the same type of cars on another rental company's with no any surprises with additional charges and fees like on TURO.

5 years ago

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Chris Kennedy Roslindale, MA

Extreme issues with the Turo host’s canceling at the last minute! You think you have a car booked and then NO CAR when you go to pick it up. I complained, customer service was horrible and disrespectful to me. After hours on hold and weeks worth of being on hold they decided I was out of line and canceled my membership 😳! WHAT?!?!?

5 years ago

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Alan Dickman Denver, CO

I rented a car through Turo. The owner/host was great but Turo - not great. In stop-and-go traffic, we were rear-ended by another driver. Rather than resolve the claim with the responsible driver, they are charging me for the repair.

5 years ago

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Christina Lund El Cajon, CA

Never again!!! My host cancelled my reservation a week before my trip. Now all reasonably priced cars are gone everywhere AND I have to wait 7-10 days to get my original refund from Turo. I’m out a vacation and hundreds of dollars on flights. Absolutely not worth it.

5 years ago

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Michelle Williams Hammond, IN

I had a horrible experience (last week) ! My host car broke down on me as well as would cut off while I was driving (I paid TURO $432) TURO consistently sent me emails apologizing but that was it! I will NEVER use this service again!

5 years ago

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Francois Rousseau Montreal, QC

Support is useless if you don’t have proof. They don’t trust your word. You need to choose the option you have roadside urgency if you want to talk to someone, else, you’ll just go from app to website to phone to sms to chat to phone etc

5 years ago Edited September 14, 2021

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Laura Faucon Newton, NH

RENTERS BE VERY WARY!! DO NOT RENT FROM TURO HOSTS USE THIS APP TO USE YOU TO FIX AND REPLACE THEIR OLD USED DAMAGED VEHICLES!! And you have little say!! They will stage damages AFTER you’ve dropped off your vehicle and you wouldn’t have gotten the photos to prove otherwise wise which makes you AUTOMATICALLY LIABLE!!!

5 years ago

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Jack Troy, MI

Turo has zero accountability and allows vehicle owners to cancel and re-list their vehicles and near 5x the original price. All without and penalty to the host. Do not rent from them unless you have a back up plan/rental. Otherwise Turo will just collect the extra money when hosts cancel either last min or just to take advantage of you.

5 years ago

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Elizabeth Lopez Pottberg Winter Park, FL

WARNING THEY ARE A SCAM! TRIPS WERE CANCELLED I WAS CHARGED FOR THE RENTAL AND A DEPOSIT 3 TIMES THEY SCREWED UP AND OVER A MONTH i HAVE BEEN WAITING FOR MY MONEY BACK AND ALL THEY DO IS TRANSFER ME OVER AND OVER WHILE HOLDING ON TO MY MONEY!!! DO NOT AND I REPEAT DO NOT TRUST THIS COMPANY!!!!

5 years ago

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Kerry Miami, FL

Do not rent on Turo. My Tesla Model S. Was returned with a flat tire. 0% battery. Disgustingly dirty. Scratched and I’ve had nearly 0 support and 0 financial support from them even though I actually paid for the insurance. I will be reporting them to my local authorities. What they do is total BS.

5 years ago

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Donald Salaam Marina del Rey, CA

I would never rent from this company they pray on the weak they charge you any kind of amount knowing that they cars are not suitable to drive customer service is no help there are are your worst night mare please rent from a reliable company like budget or Avis

5 years ago

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Mohamed Attia Springfield, VA

Terrible support. I rented a car and found out that the check engine light is on, I returned the car to the host after 30 minutes and the seller still charged me. I contacted support and they sided with the host!! because he has 16 cars on Turo

5 years ago

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John Harrow, HRW

Beware. In case of claims for damage or accident Turo will charge unreal fees and send immediately to collection agents damaging your credit score. I have been charged $800 for roadside recovery in the city. Now they ask for 2000 more. Nightmare and lots of legal expenses. Not worth.

5 years ago

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Jax0924 Fort Lauderdale, FL

The worst ever! Over charged and was charged a young driver fee even though I’m 41 and when I requesting a refund they gave me a ridiculous excuse for not refunding me. Customer service was not helpful at all. I was also charged $40 for being slightly under in the gas upon returning vehicle. Super unhappy. First and last time.

5 years ago

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Asiia ,

Turo SUCKS. Their customer representatives are ridiculous. Unprofessional. They’re not fair, and they all seem to be slow. Every time I call, I get the run around. They don’t know how to do their job. They can’t help with anything. I WOULD GIVE THEM ZERO STARS IF I COULD.

5 years ago

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Sabrina Orama Sanford, FL

This company doesn't even deserve a star. Rented 2 months ago, host rented me a vehicle with 2 damaged tires, knowingnly. Was stranded had to rent a room and spent $200.00 + con tires. And am tired of calling and writing with no response or refund. HORRIBLE customer service and will be filing with BBB.

6 years ago

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Manuel Morera Franklinton, LA

Do not do it. We were left on the middle of the road. They town the van due to a gas leak. No give us new car, costumer services were less the pleasant. We spend much more money and a horrible experience. They did not even care to put our lives at risk. Just stay away!

6 years ago

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BJ K Salt Lake City, UT

The only reason I gave it a one star is because I didn't have an option to give 0. I picked up a car drove 1 hour open the sliding door of the Van for the 1st time it broke off we spent the next 5 hours trying to get at throat towed through turo the owner was extremely rude turl wasn't much better. Will never use this service again

6 years ago

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Crissy Moreland Austin, TX

Great experience with Turo! Fast, efficient, and very user friendly. Recommended for younger drivers.

6 years ago

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Bill Hart Pensacola, FL

Great Experience. the car was just as good as i thought it would be. Super easy to deal with Rentor.

6 years ago

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T Robinson Nashville, TN

Allan was a Great host. The process is very easy. Allen was the best in booking this rental. Turo is the best

6 years ago

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Robert Reid Springfield, MA

Awful. Car was littered with debris upon check-in. I paid in full for the rental in advance yet I was charged an additional $250 because allegedly the rental was returned late. This was an unauthorized charge by the way. Save your money and stress!

6 years ago