5.6
Overall Score
Doug P Pebble Beach, CA
Very easy to select and reserve a car - everything went smoothly and the car and owner were just as advertised - easier than renting a car at the airport!
7 years ago
Allison Alexandria, VA
Great concept- Turo charges a daily fee on top of the rental price though, so even though it may look like a good deal, after the fees and insurance it’s cheaper to go with a standard rental car from an agency.
7 years ago
kaai Kailua-Kona, HI
Aloha,
Turo was really easy for our first experience and convenient. Our host met us at the airport showed us the ropes and let us on our way. Drop off was also a breeze.
7 years ago
Nikiya Los Angeles, CA
I would NOT suggest Turos services! Here's why: I signed up for membership and all was fine, I found a car, booked and --> paid for a car, all was fine, I messaged back and forth with the host 2 hours before pick-up and all was fine, I took several buses and a train accross town to pick up the car only to find noone present at the pick-up location. I tried messaging the host but found I was unable to log into the website or the app. I found the customer service number online and called while standing outside of a parking lot where I looked very suspicious and felt very vulnerable as I was not truly able to explain why I was there since this was an informal car rental. Customer service very casually told me that my membership had been denied without reason, keeping in mind this "membership" denial came after a full booking where payment was fully collected and I'd already traveled accross town. I am still unable to find terms of "membership" during the registration process as someone else I know went through the sign up just to see. Additionally, if there was a process for membership approval, why was my money collected and a booking completely allowed BEFORE my membership was authenticated? I was told that I would receive a refund but the refund could take up to 10 business days and there is nothing I can do about it after trusting this website/app. Process, unacceptable. This is not an experience that I'd suggest anyone go through.
7 years ago
Anna Schneider Fort Worth, TX
We recently rented a 2006 Toyota Siena on Turo. The car was NOT as advertised on the host's profile. The car was in terrible condition. We are very turned off by our experience and never plan to rent from Turo again.
When I called Turo customer support after our trip, they would not do anything to make this right. Very disappointed in their customer service.
Car was advertised as "The Sienna is smooth and clean! Great tires and maintained! The sienna has every option available including GPS and back up camera."
We understand the car was a 2006, which meant it was likely to have a lot of miles, but the description and car pictures were very misleading on the car's condition. We would have never rented this vehicle if we knew how bad of condition it was really in.
ISSUE #1: the car was disgusting on the inside. The carpets were gross, cup holders were sticky, stains everywhere, torn seat cushions.
ISSUE #2: there was no GPS or backup camera on the car as advertised
ISSUE #3: The tires were not in good condition as advertised - the front two tires were bald tires and was a threat to our safety
ISSUE #4: The "maintenance required" and "low tire pressure" lights were on the entire trip.
ISSUE #5: The passenger sliding door was very hard to open and close. It took a lot of pulling to get it to open/close.
ISSUE #6: The car smelled of bad fumes when running
ISSUE #7: We scheduled to pickup the car on 8/1, but the owner dropped the car off two days early and made us pay $21 to get it out of parking.
ISSUE #8: We paid an additional $90 to borrow three of his carseats, but one of the seats was not what we requested. We asked for a convertible car seat but he gave us an infant carseat, that didn't have the right weight requirements for my child, which endangered our child's life.
ISSUE #9: The front headlight covers were very foggy and made it hard to see at night.
ISSUE #10: Trunk liftgate support (passenger side) would come off when opening the trunk, which made the trunk close and hit our head. The liftgate was able to be re-attached, but it kept happening.
At one point in our trip, we felt like we should not drive where we wanted to go because we were worried the car was not going to get us there safely.
Before we left on our trip, my husband and I were touting how awesome our Turo experience was last time. We referred several people to Turo before our trip. But after this recent experience, we don't ever plan to rent from Turo again and will not be recommending Turo to our friends anymore.
7 years ago
Rosemary Monroe New Orleans, LA
I spent about an hour on an online chat with someone sending a ton of requested documentation, including having to take a selfie with my driver's license and sending the license separately. I even had to spend money to get my driving history printout from the DMV website. I am insured and I have an excellent driving history. However, they still denied letting me rent a car at a time when my car was broken and I really needed it. On top of that, they would not give me an explanation. The customer service person told me I would have to contact someone on chat and then the chat person told me I would have call customer service. No one could get me a supervisor. Nothing about all of this makes any sense.
7 years ago
Steve Broomall, PA
I had a rental cancelled by the "Four Star" owner 36 hours before my scheduled arrival because the vehicle was broken down. I had asked several weeks prior that I be advised if issues arose, but he gave no indication of any problems, even though I learned that it had broken down a week before. He only let me know about this after I sent him my arrival information and phone number so he could let me know where to meet to pick up the vehicle.
There was not a thing I could do about this. You have NO recourse but to scramble for another rental if this happens. There's no corporate accountability or policy.
7 years ago
Jerome Young North Las Vegas, NV
We had a great first time experience with Turo. Cal accommodate our needs. We will definitely rent through Turo again and with Cal when we make our next trip back to Seattle.
7 years ago
Dani Reisterstown, MD
I made an account with them recently. Spent quite some time looking through my options over a couple days, reading reviews of hosts, etc. I finally booked a reservation and everything seemed okay. I ended up discovering that I could get a discounted rental with Alamo through my Costco membership, so I booked that. I signed into my Turo account to cancel the trip, and it said "You cancelled your trip 20 hours ago." I definitely had not cancelled my trip in the middle of the night when I was sleeping, so I contacted them thinking that my account was hacked. Then I decided to see if I had an email with a timestamp, and I did in fact have an email from them saying that the car I chose was no longer available and the reservation had been cancelled and a refund was in process. It did not say whether Turo or the host cancelled it. I went back into their support center and sent another message to disregard my concern about being hacked. An hour later, I got an email that my account had been closed with no explanation at all. I googled this to see if it had happened to anyone else... shockingly, there are multiple reports of discrimination by Turo. A host even said that he used Turo for months before he uploaded a photo, and his account was randomly closed within weeks of uploading the photo, despite having all 5-star reviews!
I did upload a photo and I am a minority. I have no criminal record, no tickets in the last 4 years (only one EVER), no accidents, and I am a government employee with a security clearance so I am confident that there is some form of discrimination going on because there is NO other reason for this. Multiple reviews/complaints that I read online about Turo said that they blatantly tell people that they do not disclose their account review process.
I am EXTREMELY leery of this company having my information. I entered my driver's license, my home address, my credit card info... and they just randomly closed my account? It seems incredibly suspicious.
I am waiting to make sure I get my refund of $160! Luckily I used my Amex to book this, so I will contact them for a dispute if I have to. DO NOT TRUST TURO.
7 years ago
DC Colorado Springs, CO
TURO absolutely RIPS OFF their hosts, and renters.
I have 3 cars including an economy car and 2 luxury cars that I rent on the side, not full time, and those are 3 of 5 cars I own. 5-star host with 60 trips.
TURO's customer service is mediocre at best.
I have talked to one maybe 2 reps who don't have an attitude. One representative in the "escalation" department, named Ashley M, told me "you've been talking for like 10 minutes, is it my turn?!"
TURO's "insurance" is worthless. They mark up everything, hide fees on the renter's side, and takes full advantage of their Hosts. Their take is way more than just 25% of the trips (or whatever they say they are taking based on your selection).
In fact, I have had trips where I've seen the guests total and Turo takes more than double the trip fees I get. Things like underage drivers, they collect a fee for these high-risk drivers, and keep the fee without sharing any of it with Hosts who take all the risk renting to younger drivers.
When I have rented, I have been disappointed to get into cars that have mechanical issues, that are dirty, and that smell bad.
I keep my cars immaculate, which I know from experience is not the norm for most other hosts.
Bottom line, TURO is a company that takes blatant advantage of people wanting to rent a vehicle. Most just don't realize it yet.
7 years ago
Tiffany Phelps Westlake, LA
I am so upset that this is what I spent my money on as a birthday present to my boyfriend. He’s always wanted to drive a Porche so I took all my money I saved to spend on vacation and rented a Porsche for him to drive. It was nothing short of a disaster of a car. It started out with small things ... horrible windshield wipers, a speaker that rattled to the point we couldn’t listen to music...within 10 minutes on the interstate it was evident there were more serious issues. My boyfriend is a mechanic and he said the degree to which it was pulling to the right indicated something badly needing fixed under the car. We’d been driving an hour and the oil pressure light came on. Before the end of the night, the fuel cap light and check engine light had joined the oil pressure light. The back driver door did not open from the outside and two different valet drivers reported issues with the car starting! I will stick to renting from chain rental companies if this is the quality I get when I pay over $200 a day to drive a nice car! Saddest part? When we got back in our MAZDA we both agreed it was a 10 times nicer ride than that of the poorly maintained Porsche I spent my entire vacation spending money on to give my boyfriend something special.
7 years ago
JBee San Pablo, CA
I had two poor experiences with Turo - both rentals were canceled by the host the day of. The second rental was when I arrived at the airport for a vacation and the car was not where the owner said it would be. Customer service instructed me to rent a ‘third party car’, only to find out (weeks later) that they would only reimburse me up to $300. Now I’m left with a bill 3 times higher than what I originally reserved via Turo.
Customer service was patient, but told me they were making it right my refunding my original payment and covering $300 of my 3rd party rental—I don’t agree. Of course same day rentals are expensive, that’s why I booked beforehand!
7 years ago
Christopher Kashap San Carlos, CA
What a great service, app, interaction, and person to person transaction. Love that I'm supporting a private car owner instead of a rental car company.
7 years ago
Vick Woodland Hills, CA
I have been a host on Turo renting my 2 vehicles out for the last 10 months or so. I can very comfortabley say that they are a huge fraud when it comes to coverage and claims. I have always opted in to their premium insurance coverage which is technically supposed to cover any and all damage over 3 inches on your vehicle during a guests trip. Unfortunately this is a complete sham, lie, and outright false advertising. On several claims that I have opened to be reimbursed for damages they have denied them leaving me to pay out of pocket making the whole business venture a complete waste of time. They always respond to a damage claim by stating it was already there or "pre existing damage". So basically if you have some dirt or debris on your bumper let's say and a guest goes and clips your bumper on a steep driveway or hits some thing, they will send you photos of this dirt/ debris from your archived photos that does not even come close to the new damage and tell you the bumper was already damaged and that your claim is denied. It's sickening and outright rediculous! Their claims department is run by a bunch of incompetent and inexperienced people who are trained to say no and deny you of their advertised policy. In my case these 10 months worth of earnings are now going to my vehicle damage repairs that they denied thus making me a guinea pig for their operation. They use and abuse hosts. Do not be fooled by these people, they are making million s off of us hosts who end up spending our earnings from them on repairing damages that they are legally responsible for. I smell a class action lawsuit very soon. I am disgusted by how they are still in business.
7 years ago
Jane Halstead, KS
If you do not need to use Customer Support for Turo, you might be fine...but if you do, it is awful. First, we had a terrible time getting my husband as an approved driver. I did fill out the form wrong, but after 2 weeks of talking to Customer Support and sending photos, we were still no closer to getting him approved. The car owner finally intervened on our behalf and he was approved only a few hours before our rental began.
The owner of the car mentioned a rattling sound with the A/C, but she had it checked out and it was "nothing to worry about". Five days into a 10 day rental, the noise became louder. We contacted her and told her. My husband has a degree in auto mechanics and has worked as one. He was worried about the serpentine belt breaking and we mentioned that possibility to the owner. She told us not to worry and to keep driving it unless "the light comes on". Three days later, the A/C stopped working and soon after that, the car started to smoke under the hood. We called Turo and they asked if the car was still "drivable"? Well, yes it was and no light was on, so rather than stopping on the side of the road, we continued on to our destination at a hotel. Once we stopped there, the serpentine belt did break. We also contacted the owner and she agreed to have the car towed back to where she lived. She also told us that the Turo representative promised that they would deliver a car to us for the remaining three days....never happened. In fact, when I called Customer Service, they told me that they couldn't do that but they could give me a 50 credit toward the rental of another Turo car....but who would want to rent us their car just to have it dropped off at a far off location? We ended up wasting 4 hours of our vacation time getting another car from an established rental firm.
Also, the Customer Care representatives are VERY difficult to understand and lack common sense. One told me "No worries" but it would take 3 hours to 3 days to approve my husband for rental when we were 4 hours from picking up the car. Another one told me to "document" that the A/C was not working by taking a picture of it.????
I will never use them again!
7 years ago
UnhappyCustomer3455 Lexington, MA
I tired making an account and it took over 2 weeks. The support sucks and supposedly they verify you legit to drive with your license, but they don't verify anything. I'd be worried if there's ever an accident.
1) Verify: they never solved the problem as to why I couldn't fill in my driver's licence number to get approved (below) so to try something random I changed my issuing country from USA to USA outlying islands. It worked. I'm from Massachusetts.....
Got the idea because entering my state caused my ID number to be invalid. But the other countries didn't require as much info as USA. Even the "USA outlying islands" option didn't need me to specify where I came from.
So they don't verify anything. Totally able to lie about everything on the site. I'm not sure i trust them or insurance.
2) Support: The website wouldn't let me input my driver's licence number. I've been emailing and calling turo but no help.
First, contacted support on the website and he asked for pictures if myself, my licence, and my credit card (all with the numbers covered). Then no response. No response to follow up email. Tried website support again and no response. Only phone number I could find was from other reviews on Google and they send me to a text help service (first text response came after 1 week). I called Canada support number and they got me to an actual person in the USA. He was nice and said he expected my problem and gave me the verification team email. Said wait 48 hrs for reply. I did and nothing. Emailed verification again and nothing. Text help got back to me today and useless info.
7 years ago
Steve Stillman Canutillo, TX
Great service Jamie was there when we arrived van was clean and well maintained. Thank you Jamie and Turo for a great experience. Until next time
Steve
7 years ago
Akshar Gupta Seattle, WA
I am a host at Turo. A customer rented my car and when he returned , it had a very strong weed smoking smell inside the car. The car also had scratches in the inside near the door , a place that is rarely covered in the any of the pictures. Turo support is the worst as they took 3 days to reply to any sort of communication. Every reply came 2-3 days after my question. They do not have a phone support hat you can reach easily and their support works for a small number of hours everyday.
Their policies are extremely biased. I was told that the maximum fine for smoking is $150 and that is IF I CAN PROVE USING PICTURES THAT THE CAR WAS SMOKED IN. How do take pictures of a smell. I asked them to come and small the car if they want.
I am never hosting with them again
7 years ago
Matthew K Los Angeles, CA
BEWARE! I rented a car through turo, documented photographs after picking up and dropping off. The car was damage-free when returned, and the pictures I uploaded reflect that. Host checked the car as well at the time of return and gave me a good review. 16 hours later, hos claims that I caused damages to the car. I have been going back and forth with Turo for 6 months now to tell them that they're not making any attempt to make a fair decision about this claim and we have gotten NOWHERE! The rep that I've been emailing back and forth just tells me to call turo. I made 5 calls politely asking for help with this case - they hung up on me 3 times, the other 2 said "supervisor will call you within 24 hours" but no one ever called me. They're just playing monkey in the middle with me now and I will be contacting the attorney general.
7 years ago
Keval Patel Miami, FL
Very bad customer service. If you use your spouse’s credit card they put you in a 24 hour purgatory of verification even if it’s the same number as yours.
Then I tried to pick up the car as a named second driver and would not give me the car even with owner approval. Cost me 125 for an Uber and now have to find a way to get a car tomorrow.
Awful customer service
7 years ago
Unhappy Beaverton, OR
DO. NOT. USE. TURO.
Warning, from a victim of Turo. After not being able to get in contact with the host for 15 minutes after the set drop off time (causing me to be late for a flight) the owner finally reached out and said that they were out of state and a friend would pick up the car. Huge red flag! Later that evening the third party driver, whom I’m guessing was not an approved operator by Turo, uploaded pictures and the trip was completed.
Over 24 hours later, new pics were uploaded with a damage claim for damage I did not cause with the car in a separate location. Despite completely contradictory evidence from the photos initially uploaded, the photos and the car being driven by a third party, Turo still charged for the damage without even reaching out directly.
Posting this horror story to hopefully save just one person from making the same mistake. Go with a rental company and save yourself the headache!!!
7 years ago
Flexi Longmont, CO
Will never be able to use this again! I set up an account on turo to check out cars, I didn’t intend to actually rent a car so I used my nickname as my name as I usually do, but then I saw a sports car I really wanted! So I submitted my license and prepaid and everything, kinda rushed through, eager to pick up the car two hours away at the airport to drive for a few days for my birthday, and pay to leave my car at the airport. Like a birthday treat! So the weekend comes I drive 2 hours to the airport, park my car and make my way to pick up the sports car! Very excited as I see the car is being cleaned up. The owner or company that owns the car asked my name, I told him the name on my license. Well, I guess they registered the car with my nickname on turo, not with the name on my drivers license. So he couldn’t let me driver the car unless my license matched my nickname on turo. He then said that it’s in the rules that the names must match, but I mean, my nickname listed on turo was ‘sexypants’, so clearly that wasn’t my name and when I filled out the form to apply for the car I used my real name,m. I personally just don’t like using my real name online. So I said ok, and if I could have a refund. He said no. No refund. I prepaid for several days with this car amounting to $500! I even tried to talk to someone at turo, couldn’t reach anyone. So I lost money and didn’t even get to drive the car. Not only that, on my way back home, a headlight fell off my car and crashed on the highway and I had to find money for a new headlight. So I guess I learned you must make sure to read all the rules before signing up for something. Turo has some nice cars but I’ve heard other bad reviews too about people getting charged unfairly and such, and then my experience, I’m kinda hesitant to use it again. I of course deleted my account that day.
7 years ago
Ebonee Burnes Phoenix, AZ
Beware.... You are not covered under the insurance coverage they provide you with Liberty Mutual. Even if you don't have a car, buy insurance to cover you. Last October I had an accident in Turo vehicle and accident was other drivers fault. He ran red light and I reported everything to Turo right away, including the police report. Insurance wouldn't cover me since Turo is considered "Rideshare" and not a rental car. Now Turo wants $3000 from me. There needs to be better protection for people using these services. I would never recommend renting from them and I highly suggest to go to Enterprise, etc or protect yourself at all costs if you do because they don't care , they are only in it to fill their pockets. If that wasn't the case , they would resolve my issue differently.
7 years ago
James Bryant Little Rock, AR
I think this is a great, easy way to rent any car whether it's higher or lower end. I'm not very "techy" but found this to be really easy. I'll be a regular moving fwd.
7 years ago
L Anderson Pomona, CA
This was my first time using Turo and they do not deserve a start for lack of customer service, extortion and fraud. I needed a luxury vehicle for the day of my wedding. When we picked up our rental the day before, we took tons of pictures. When we returned the rental again we took tons of pictures. The day we returned the vehicle and the guy on the lot also walked around the vehicle with us for inspection. Two days later I got an email that the owner claimed damage to the vehicle. Turo sent me pictures of the alledged damage which did not show damage but yet there is a claim. I stated my dispute, sent pre trip and post trip pictures. Apparently this was a waste of my time because Turo is still moving forward with this claim. I'm still trying to figure out how to fight this because I have proof and their pictures are inconclusive. I read reviews that Turo didn't even pay some owners for damages to their vehicles. How do I know that this is a true claim? And if it is, I know the damage didn't happen while the vehicle was in my possession. I can't just hand over money for damage that I didn't do. Never have I Ever thought this would happen to me. Never Again!
7 years ago
Brionna Central Islip, NY
My experience with Turo was great ! Very easy to use , A variety of cars to chose from with great prices, & Great communication, I will be using Turo from now on.
7 years ago
Bill Renton, WA
It was my very first experience hosting my car on Turo. The guest seemed experienced and very friendly. It was all going smoothly until I entered the car after it was returned. It was clear the guest had been smoking (a violation of Turo's no-smoking policy). To make matters worse, there was an obvious burn mark on the passenger seat the same diameter as a cigarette. But, thankfully I opted for Turo's Standard Vehicle Protection Policy, which includes a $0 deductible for damage due to abuse or misuse.
I contacted Turo about the burn mark, assuming that if anything would be considered "abuse and misuse" smoking and burning a seat would be. To my dismay, the response I got was a short "claim denied" message with a reference to the protection agreement that mentions normal wear and tear on the exterior of the vehicle less than a certain size are excluded from the agreement. I was confused as this damage was neither on the exterior of the vehicle nor was it normal wear and tear. So, I had to dig into the protection agreement and send a response referencing multiple sections of the agreement that proved my claim was indeed valid.
The second response was another short message saying that he sent me $20 to buy a repair kit and that I could fix it myself. After about 4 additional email exchanges that were growing exceedingly saturated with sarcasm and condescension, I gave up hope they would reconsider.
In summary, a guest burned my seat which warranted a repair as per the protection policy. Turo's initial response was to incorrectly deny my claim (which I'd wager the majority of hosts would not contest). Then, when proven wrong, they sent money to buy a cheap repair kit with the expectation that I would spend my own time and money to repair it. Due to initially incorrectly denying an obvious claim like this, then attempting to brush it aside with a negligible reimbursement, and doing so with a general lack of respect or understanding, I don't believe my experience with Turo deserves any more than a single star.
7 years ago
Andrew San Jose, CA
This is my first time trying to use Turo but is all disappointed.
I've spent many hours to look at different cars and their requirement and mileage allowance. Finally, I find a car that I like and meet my budget and mileage. So I went for it by entering all my personal information and credit card. I was hesitated to provide my personal information. The owner reply to some days was not available. But I must have a car for my whole trip. Why Toru do not have a calendar for owners to enter what is available or not. I do not know what they are thinking, This seem to be very basis thing to do. What I should spent my time on is to read the reviews first. This forum show a lot of bad reviews that I agree. With this experience I do not recommend using Toru at all.
7 years ago
Ness Sacramento, CA
After a few of my friends recommending this app to me, I tried out turo to get a same day rental as they mentioned it had great cars for a great rate and was better than car rental companies. Since we needed two cars, we found one for $35 a day that I covered and another for $40 per day that my friend got (who referred me). I have travel protection on my card and rental coverage so I declined every option I could but was offered nearly $200 for a 3 day rental after I checked out (instead of the original ~135) !
The experience was extremely weird for both of us as my driver was not even there to drop off the car and drove another person drove us to some remote area to pick up the car ($50 fee), and my friends car was missing plates and was also ubered 20 minutes away (to his own cost) to pick up the car and was not sure if he even spoke to the owner of the car.
The car rental itself was nice, car was in good state and we took care of it on the trip. My driver mentioned ahead of time to vacuum and car wash the car before turning it in or it'd be another $50 fee, not including gas. Painless return and the owner walked me through the check in process with taking tons of pictures and after checking it was good to go, I was still pissed over the additional $85 fees but I let it go as part of it was my fault for selecting an option incorrectly.
I get back to my destination and I see another $50 dollars added to my statement and it's taken me over 3 days to get a response to support to see what it's about. I saved pictures of the odometer and the gas receipt and car wash just in case, as my friend was charged an additional $50 because they claimed my friend never filled the tank when we both were at the same station with our cars doing all of the steps together. Additionally his driver was not available to drive him to the airport after he drove 30 minutes to drop off his car car mechanics garage, so he had to uber there as I had already been dropped off.
Overall this is very sketchy, high risk, and prone to hidden fees with no itemized receipt, way less cost efficient, and poor support. For a 35 per day car, I ended up paying over 250 for 3 days! As much as a headache that car rentals are, I'll stick to an agency.
7 years ago
Kristoffer Jones Findlay, OH
The car rental process was very affordable but i wish there was more notice to the trip and notified before that photos of the car should be taken. i didn't know until after i got the car and it was too late.
7 years ago
Juanita Smith Atlanta, GA
Worst trip EVER!!! This was my first time ever renting a car from Turo. I decided to give it a try for my brother in law wedding day. I met with the host and took over 22 pictures PLUS a video. Advise the host that I would return his car first thing in the morning before heading back to my home state. I get to my brother in law wedding and everything was going great. The groomsmen took lots of pictures by the vehicle which was the whole purpose of renting the vehicle. After the wedding was over, my sister and I got back into the vehicle to head back to the hotel. We must have been on the road no more than 5 minutes when we noticed the cops started driving behind us. My sister asked me what was that all about? I of course stated that it couldn't be anything and not to worry, because we wasn't doing anything illegal nor did I drink any alcohol at the wedding. Well needless to say, the cop pulled us over. He stated that the reason he stopped the vehicle is because it showed that our tags were expired. I explained I was renting this vehicle from Turo website and showed him our paperwork. I then explained that I was leaving a wedding and didn't have anything to drink. He had us get out the car and go to the back to look at the tags and the tags read December 2018!!! He stated that I should contact Turo to get my money back, because legally he was suppose to impound the car. I was very upset to say the least. When we were 12 mins away from our hotel, yet again "ANOTHER" cop flashed his lights and pulled us over. He too stated that my tags were expired. Now this is the good part. When I contacted the host he act as if he knew nothing about the tags but yet his reviews showed that he had rented this same vehicle 11 different times since December 2018. I asked him to either work out a reimbursement for this situation or else I was contacting Turo to report this fraudulent transaction. So the next morning when I turn the vehicle back in I took more pictures, again including the tags (didn't notice it the 1st time) and I even took another video walk thru of the vehicle. When I return home I inbox my host regarding reimbursement or at least a percentage of a refund. Now here is where it gets really good!!! In return the host sent Turo a "DAMAGE CLAIM" stating that I scratched up his vehicle bumper and now wants ME to pay for repairs!!! I was now furious. I mean the nerve of this guy even conducting a fraudulent transaction in the first place. I rebutted his false claim and showed Turo my before and after pictures along with my before and after videos as proof of no damages. My case is currently pending investigation. My recommendations for anyone would be to look carefully at the person tags on their vehicle. Please don't be in such a hurry to leave without asking plenty of additional questions. Shame on this host.
7 years ago
Dex Chicago, IL
As a user and a ex-host, I'd stay away for loaning your car out. there is no such thing of customer service. When I type this, I still can't believe it, but yes if someone wrecks your car good luck. Most personal companies like USAA, State Farm ect. give you a little benny on the value. Turo does not! The platform is designed to under cut you as a host charging as much as 25% for company insurance and little fees of all kinds. Hosting a car is a horrible idea just think about this alone maintenance, clean service, and time to drop your car off. Unless you have a 20k car paid off that will be maintenance free for a while. As user personally don't minded because most of my travel is leisure. My experience as a host has pushed me to close this one down all together.
7 years ago
Michelle Altadena, CA
Overall, Turo is an excellent way to rent the vehicle you want. Its extremely reliable and the app is very user friendly. I will definitely be renting from TURO again!!
7 years ago
Chelsey Kaneohe, HI
It was so easy to pick up a car that I needed for two days. Hassle free and the transaction was clean and organized. The app made payment and searching simple. Thank you!
7 years ago
Grace Okhiulu Conyers, GA
The car owner I give a 10. Great guy with equally great cars and service from him. I'm a long-standing Turo customer with no issues nor have I had an accident or ticket in years. I have been very patient with their App malfunctions. So I did not appreciate them suddenly charging me $100 deposits for each trip. They have no respect for repeat business so I am taking my business elsewhere.
7 years ago
Ben Watertown, MA
I would not want anyone to ever use Turo. I rented a higher end car on a trip to Los Angeles. I show up at the Turo parking lot and no one can find the car. No Turo employee there offered any other help and told me to work it out with the car provider. After hours I connected with the car provider who proceeded to waste half a day of my time asking me to meet him at two different locations in LA during rush hour. He lied to me saying the car would be waiting when I got there, then told me the car was in the shop and would not be ready. He refused to cancel my trip so I could get my money back, and convinced me to cancel it which I decided to do just so I could get my deposit back. Then because I cancelled, I could not review this car provider on their app. I lost half of my trip, didn't have a car, and had to cancel multiple tours and events because of this experience. After multiple hours on the phone with Turo, they offered me $20 in travel credit for their app which in no way makes up for my flights, hotel, missed tours, etc. They then would not let me speak to managers, refused to give their names or customer IDs, and never actually added any travel credit to my account. I will never use Turo again.
7 years ago
Kim Nguyen Anaheim, CA
Turo was easy to navigate. I enjoyed my experience with Bryan, he made the process smooth and was really accommodating. However, I am still waiting on my deposit refund. I received an email 2 days ago saying it's been reimbursed into my account and I have yet to see it.
7 years ago
Armando Las Vegas, NV
Actually I won't be using Turo again. I was charge an extra $35 to clean the vehicle. We got caught in a rain storm driving back across the desert. There were bugs on the front of the car because it is spring. If I had the same experience with a rental car agency cleaning the vehicle is part of their costs and are not passed along to the customer. I shouldn't have go get the car washed for the owner and certainly should not be charged for the cost of doing business. The car was rented and taken car of and being charged for the car being dirty from weather and environment is not something I am interested in doing again. I read the rules after and it's clear that user are responsible to keep cars clean. I believe the rules should match rental car agencies. I was scolded by the owner when asked why I was charged and I feel this is poor customer service all around from the rules to the way I was treated. I would have started her one but I had already rated her before I was charged. My mistake and one I will not be repeating. The rules are setup to charge customers for general business expenses and I will not be using this service again.
7 years ago
George C. Seattle, WA
Most of my experiences using Turo have been positive. That being said, my recent rental did not go well. The owner claimed damage to his vehicle, although photos indicated scratches were done prior to my rental. Turo didn’t even contact be to get my opinion; without advance notice, just 24 hours after my rental,Turo took almost 1K out of my bank account. Over inflated repair cost for damage I didn’t do. Someone is getting a kickback. They have lost a previously happy customer.
7 years ago
Mariah Thrash Arlington, TX
I rented my extra sports car on turo, I followed the business plan I was told works. Turo authorized a man to rent out my car, who stole it. My car was not paid off, I waited over 85 days for turo to Compensate the value of the car. In this 85 days I payed 3 car payments, totaling $1,800. I paid $397 in insurance on my own end. I lost out on over $500 worth of scheduled trips that were to take place after the car was stolen.
Then to further explain the lack of respect turo has for its hosts they offered to pay 24,000 on my car. There’s a 30,000 bank loan owed. Considering turo Accepted this man to rent my car, how am I out over $9,000 because I followed Tito’s business plan.
Do not rent on turo, they will not recover your car and they keep it out of the media but cars are stolen regularly, they do not take care of their hosts, nor do they compensate when they have made a huge mistake.
Furthermore turo has been in contact with the police department and are not pressing charges on the man who stole my car.
7 years ago
Kenia E Chicago, IL
I tried Turo app this past weekend and I was surprised how easy and affordable is rent a car. The pick up and drop out went smooth. For sure will use it again.
7 years ago
C Taylor Norfolk, VA
As a host, you better hope a renter never damages your car--because Turo has a SLICK SYSTEM to avoid paying for anything. The illusion of your being covered by insurance borders on being a scam... My renter gashed in the trim on the driver's side along with multiple deep scratches in the paint. He actually concurred that the damage was done during his trip--but Turo doesn't care. Because I was not able to provide a photo BEFORE this specific trip of the exact same area of the car that was damaged, I was informed I had no proof that it happened when I said it did... and thus, sorry, buster, out of luck. As a renter, Turo is the best--especially knowing that you can pretty much wreck and owner's car and walk away... as a host, DO NOT DO IT!
7 years ago
Very disappointed Augusta, GA
This is some straight up bull! The guy who was suppossedly renting the car would not answer not respond to messages confirming. After talking to a Turo rep the night before, he assured us to go to the home and pick up the car. They took 15 minutes to respond to the door and then a woman came out and I told her what we were there for and she shook her head. The car looked like crap once we got there and the contact person came out looking like who done it and why. He acted like he didn't know what I was talking about and that his phone was messed up. Needless to say, the trip was ruined because we didn't have a way to get there. Hotels were booked etc.. and this bull ain't cool at all! Never again!
7 years ago
Debbie Peoria, AZ
Variety of cars to choose from, seeimg the actual car, great price and so easy to rent. I pay a little more and they bring it to me and pick it up. So easy to use!
7 years ago
BWatson Lanett, AL
Jake was very nice and didn't mind explaining how to let the top back. The car was very clean and rode really smooth. I would most definitely choose Turo again.
7 years ago
Saundra Peyton, CO
It's very confusing for a first time user. I had to contact a Turo rep directly to walk me through it. You have to agree to rent a car before you can ask the owner any questions. The rep said that was being worked on.
7 years ago
Cassandra B Wallingford, CT
I rented a car through Turo and returned it with no damage, but left it in a garage at 4 am. Was unable to get good pictures due to no lighting and the flash causing you unable to see the car. The car was picked up from the garage by the owners assistant at 10 am, yet the next morning the owner filed a claim for a “scratch” on the car. Turo was unable to tell me if they could get a time stamp on the photo taken as I don’t believe the scratch is currently on the car. It took days for a customer service rep to get back to me, then they set up a call with me to discuss it and never called or answered when I called them. Then they told me they would charge my card 500$ in the next the 24 hours without even having spoken to me to discuss my concerns. After 2 weeks of fighting with them they waived a BS fee off 150$ for processing. This was by far the worst customer service experience I have ever had, and the worst car rental experience I’ve ever had. The cheap price of rental is not worth the hassle!!!
7 years ago
Car renter Downers Grove, IL
Take a million pictures of the vehicle before you drive away with it! The renter filed a claim against us stating we caused damage to his roof. Total coming to $468!! I wish I could include a picture of the 2014 Jeep Wrangler in Arvada, CO but this platform will not allow for it. It was our word against his and that was that! No real negotiations on settlement occurred. Hertz, Enterprise and company like that will walk around the vehicle both before and after the rental and go over any issues. Go with something like that instead so everything is on the up and up and there are no unpleasant surprises!
7 years ago
Mitch Munith, MI
Turo was easy to use, convenient, cheap, and an overall great experience. I will probably never use rental car companies again. This is the way of the future!
7 years ago
Sonia K Sylmar, CA
Turo is a fraud! Don’t rent from these scam artists! My husband and I rented from turo without issue several times. One car rental was an 8 day rental and it was great. A second car rental was for 5 days, again, no problems. Sadly, the last time we were accused of damage that I know was not caused by us, but there’s no way of defending ourselves against damage underneath the car because it never occurred to us to take pictures of underneath the car when we turned it in. The owner filed the complaint about the damage a couple of days after he picked it up from us, after giving us an excellent rating, and we never saw the damage first hand. In the end, the owner can say you caused damage that you didn’t and they expect you to hand over $600+ compliantly, without even sharing an itemized repair estimate to request the repair payment. You are better off with a traditional car rental. Sadly, “if it’s too good to be true...” is a good saying to go by with this company. This company is a fraud.
7 years ago
