5.6
Overall Score
nate stein Minneapolis, MN
It would have been nice to know more details. The car was owned by a dog owner and was covered in dog hair, so everything we wore was to, made valentines dinner a little less romantic finding dog hair transfer from clothes to food.
Also the windshield had a giant crack in it, which meant the car was illegal to drive so we didn't drive it as much as we would have.
6 years ago
Angela Brown Seattle, WA
This was super easy to use. I was connected with the nicest host, the process was super easy and easy better then a traditional rental company. Will be recommending!
6 years ago
Seanalle Luafalemana 'Ewa Beach, HI
Since it was my first time using the service, Kevin who I rented to was very helpful in what I needed to get done and helped me through the process and answered my questions.
However, I would've like it better that the car could've been picked up and drop off at the airport instead at the owner's home.
6 years ago
Brett Child Riverton, UT
TURO is WRETCHED. They STOLE car that we rented. Full Story: We rented a car through TURO in December, 2019. When we landed at the airport, we contacted the car owner on the phone and let her know that we were at the airport. We followed her directions got in the car and drove away. Fast forward several days. My husband and I came out a shopping mall in Scottsdale and the Mustang is GONE. It had cell phone, wallet, work computer and other item in the trunk. We were to fly home the next day, and suddenly I had no ID for the airport and thousands of dollars worth of personal items that were left in the trunk. We called the police and then started to call our credit card companies to report my wallet and credit cards as stolen. This took some time, but the police had not yet arrived when a man approached us in the parking lot and the security guards we were talking to and asked if we were looking for a Mustang. We said yes. He said he had the Mustang, and we were to follow him to the other side of the parking lot. The trunk was open and my phone, wallet and other personal items were in plain sight. They had looked through my wallet. The woman identified herself as the car owner and said that she thought we had "stolen" her Mustang, so she and the two men had "stolen it back." We showed her our reservation on our phone, and she said that they had made a mistake and they were giving us the car back. We asked how this could have possibly happened. She said that she owned two Mustangs and they were both parked at the airport and we had "taken the wrong one." We said, if that was true, why didn't she just call us (she had our cell phone number and had never tried to contact us) instead of taking the car with my wallet and my phone in it? What was her plan - just leaving us standing in the parking lot in a city where we didn't live, me with no phone and no wallet and no ID? She gave us no explanation that made any sense, and got in her car and drove away with the two men, leaving us standing there with the Mustang. We returned the Mustang to the airport the next day, per our original agreement. When we got home the beginning of January, we contacted TURO's customer service number to complain. I spent 45 minutes on the phone with two different representatives. The second man said he would have his supervisor contact me, maybe the same day, but if not definitely the next day. The following week, when I received no phone call, I called the same number and got the same customer representative. I clearly told him that I wanted my money back. That was about two weeks ago. I never even received a return phone call, and never got any explanation about what really happened. I finally called my credit card company and disputed the charge, because no one at TURO will return my phone call. I have never been treated so awfully in any rental situation I have ever had. You can't make this stuff up.
6 years ago
antonio louis Naples, FL
I liked that turo had a lot of different options of cars and prices was reasonable. This was my first time renting with turo, I heard about the company through friends and family. My only issue with turo is the amount of freedom and control the hosts have compared to the customers. The customer service agents didn’t pay attention to the details of a dispute and issue Being over charged by a host. They replied with a prewritten policy response and honored the host. I understand that hosts are valuable because we are renting their personally vehicles however customers should be valued and heard as well. There is a lot of exploitation going on between the host and customers and turo needs to moderate it fairly. There should be a strict time line when pictures can be posted or should detail the time when they are taken. My host wasn’t present during pick up then posted pictures the next morning when the car was in my possession. The pictures was not accurate. Therefore, the host needs to be present to during pick up and drop offs.
6 years ago
oldBOY Las Vegas, NV
My issue with Turo is strictly towards the app and customer service support. For 1 trip I had to reserve 3 separate trucks. And guests don’t get the option to give hosts, that cancel, a review. My second second host canceled 2days before my trip. Then when I called support I got put at ease to get help and compensation for my troubles, But got left hanging with no reply’s by Ann S. So I had to call again and go through the same process and now I’m waiting on a reply and approval for my compensation. And lastly when I returned the truck, I returned it early and had to wait there for 30 mins with the host because your app doesn’t give an option to finish your trip. So we both had to call support again!, to close out the trip and i wasn’t able to take the correct pictures when I was finished because the app didn’t refresh in time. In conclusion the host was great! But your app and customer support needs a little update.
6 years ago
Annabelle Ramirez San Francisco, CA
Absolutely loved our experience!!! Owner was a pleasure to work with. We loved his car and will be renting from him in the future. I have recommended Turo to everyone I know.
6 years ago
Annalisa Parkin Fort Worth, TX
Turo was a wonderful experience! We got an awesome ride for the day, and the owner was great to work with, and very kind. Would love to use this again!
6 years ago
Alberto Venegas Chicago, IL
This is the first time renting with Turo so I was unsure about it but everything was really easy and the host was very nice and helpful. I'm definitely going to use it again.
6 years ago
Veronika Hughes Bensalem, PA
Do not rent your car through Turo. Or you will be responsible for every damage that renters do to it. Just facts:
1. A guest returned the car with an engine light on. Claimed it happened after the car wash. I took the car to the shop few days later (the first available time) - apparently the guest list a gas cup (all guests always bring the car back with the full tank so we never even thought to check that). The guest admits in the messages that the engine light when on during his trip. I have a check for the repair. Turo investigates it for 10 freaking days and then send me a quote from their claim policy - you have to claim the damage within 24 hours. I mean I get the idea, but do you have robots there or humans who can analyze the situation?
2. This one even funnier. Apparently Turo does some kind of insurance frauds. Another guest scratched the bumper (Mercedes 2016), in to places, one scratch is about 10 in long and kinda deep. Turo appraises the damages and sends me $93! 93 dollars to fix the damage on Mercedes bumper! Are we in 1980 or something??? But here is the best part: Turo charges that guest $3,000!!!! The guests freaks out and send me screen shots, requesting why I'm charging him $3k. And I don't know why, because all I receive is $93. Now you tell me if this is a scam or not scam?
Please stay away from this company.
6 years ago
Dee Dallas, TX
I posted my car on this website and then applied to drive by sending then alot of personal information including my driving record and a live picture of myself, do and insurance. Then declined to give me a reaon for denying me. After I emailed them to check tbe status of my account they told me I could not rent cars from the site and also closed my rental account, so I could not rent my car to others either. They refused to give me an opportunity to rectify whatever they believed was wrong. They would not give me any explainations. After I called them discrimantors, they suddenly reopenwd my rental account but still refused me to rent from others with no reason. To add insult to injury, they blocked my email address. I emailed then from another accoint and the email went through. I have a clean driving record and current insurance. I will be taking them to court!
6 years ago
Matthew Chae Los Angeles, CA
DO NOT EVER USE TURO!!!!!! HOST REVIEWS ARE RIGGED. COMPLETELY UNPROFESSIONAL.
Booked a car weeks in advanced, TALKED WITH THE 5 STAR HOST and confirmed for a 3 day trip. EVEN Sent the host a reminder as I'm on the way to the pick up location, which the app supposedly does. I used my own money to Uber to the location. Got there early, as the pickup time passed, I figured she'd come out any minute and decided to wait a-little longer and tried to contact her in any ways possible but to no avail. Waited over an hour, past the designated time. ITS BEEN DAYS AND SHE HASN'T EVEN GOTTEN BACK, NOT EVEN AN APOLOGY. Got in contact with the customer support and said they can't compensate for any of my Uber payments that I had to spend going and leaving that pickup location. MORE IMPORTANTLY, THERE'S NO WAY OF LEAVING A REVIEW IF THE HOST CANCELS ON YOU. SO I CAN'T EVEN LEAVE A REVIEW ON TURO AS MY TRIP HAS BEEN CANCELED BY THE HOST HOURS AFTER THE BOOKED TIME. TTURO AUTOMATICALLY LEAVES A REVIEW IN YOUR PLACE JUST STATING THAT THE HIOST HAS CANCELLED, TURO EVEN LIED ON THE HOSTS BEHALF SAYING SHE CANCELED 20 MINUTES BEFORE WHEN IN FACT I HAD TO CANCELED HOURS INTO THE SUPPOSED RENTAL AGREEMENT. HOWEVER THE HOST IS ABLE TO REBUTTAL A TURO CANCELLATION NOTICE GIVING HER SORRY EXCUSE, JUST THE SAME AS ALL HER OTHER REBUTTALS. DO NOT USE TURO, SKETCHY, AND NOT FOR THE CUSTOMERS. AVOID AT ALL TIMES.
6 years ago
Jeremy Weintraub Union City, CA
Really innovative and cool company which provides a convenient alternative to traditional car rental. I love the uniqueness of the cars available too.
6 years ago
Kelsey Loveall Missoula, MT
We had heard good things about Turo. Unfortunately our experience was terrible. After returning the car, the owner claimed we had mildly scratched the car in four places. We disagreed. Turo only sided with the owner and we were charged with thousands of dollars for repair - basically to get the car detailed for the owner. Apparently the fine print reads that the owner has 24 hours within the drop off time to report any scratches. Because the drop-off point was a public street, the owner (or any other bystander) could have scratched the car after the drop off... and with no question we would be stuck with the charges. As far as we know, this is what happened. Turo was not helpful at all, and would not discuss the issue with us. Instead, they tried to charge our credit card right away before the case was settled.
We will NEVER be using Turo again. This was the most expensive car rental experience of our lives.
6 years ago
Angel D Lallave Naples, FL
As hosts, Turo takes complete advantage of the car owners. They will never side with the car owner. Requesting reimbursement is a miserable process. If the customer disputes reimbursement, you are screwed. They allow them to get away with unpaid tolls by making the process unbearable to complete. If you request reimbursement for cleaning, Turo will pretend to not see any dirt in the pictures and rule it as "light dirt" that can easily be cleaned. The car can be covered in mud and bugs and they pretend that it's not dirty. Sadly this is not an exaggeration. Hoping to bring awareness to all social networks so that people interested in hosting their vehicles don't get exploited. Customer service for hosts is non-existent. Not kidding, go ahead and call the only number they have and request host services and they refer you to online chat that reply's with generic short sentences every 5-8 minutes (about 45 minutes for a simple question)
It should be illegal for companies to operate like this. No way to escalate matters or speak to a manager. The names of the representatives are fake and no way to verify.
6 years ago
Cathy Glenarm, IL
First time to use this service. This was a positive experience. Like any service you must get a feel for the person your renting from before finalizing.
6 years ago
Tameka K Swaby Winston-Salem, NC
My experience was good with Turo. Platform is simple to use is set up with various levels of protection for traveling. Good customer service when getting in touch with hosts and solving issues or making accomodations.
6 years ago
Perry Kalmus Beverly Hills, CA
First trip was AWESOME. I think most cars on this site are charging way too much per day. But Paul had a great price and the process was smooth and fantastic.
6 years ago
Alexandra Hollywood, FL
This company was so easy to use, approval was fast and Communication was flawless. I will probably never use another rental company again. I love Turo!
6 years ago
Laura Houston, TX
The first car that I rented had engine failure less than 4 hours after picking up. The second car I booked was a host no show. When I tried to get another booking for my 11 day trip it took two days to get the car cancelled so that I could book another one for the last few remaining days of my trip. I was told that because I was cancelled on last minute that I would receive some compensation to help book a new car. When I tried to book a new car another representative told me I would only get a $20 credit on my next trip booking and not the one I was currently trying to salvage after the no show. I messaged back the rep who stated that I would get some monetary help with my current booking to see if there was anyone else I could speak with to help get some sort of credit to be used on the booking I was trying to make. It has been 3 days and I have not received an email back. I decided it would be more cost effective and less trouble to use ride share company and I ended up booking a car with Budget for the last 3 remaining days of my trip. Because of this experience I will most likely not use Turo again in the future.
6 years ago
C.Truth Jersey City, NJ
I used Turo for the first time and it was a great experience, no long waits, no extensive paperwork, good pricing and the host was straightforward within reach if I had any questions
6 years ago
TL Streamwood, IL
Rented a car, and tried renting another and got “flagged”. Sent EVERYTHING that the verification team asked for even though I was on vacation, and they still wouldn’t unlock my account. To be honest the customer service rep seemed like she was on a mission to have me fail by asking me for things she did not think I was able to get on the spot, and after I sent all those things, she started making up other things she wanted me to send in, and after I did that as well, she said that even though I got her everything she asked for, she has to forward it for further verification. Why even ask for these things if the verification department can’t verify them? They said they would expedite my “verification” since I wanted to rent another car for the remaining 3 days of my vacation. It has now been a month since we talked and my account is till “under review”. What a joke.
6 years ago
Tevis Fort Lauderdale, FL
Quick easy and liked the vehicle better than what is available thru traditional car rental. Renting a vehicle of the same brand and of my choice made the decision easy.
6 years ago
Larisa Savkina San Diego, CA
We enjoyed our car rental. David is a great host. We were able to find a car without and problems at the airports. The communication was great as well. Thank you!
6 years ago
Karen A. San Diego, CA
Easy to schedule.
Found a pick up close to home and was very convenient.
Owner was very nice and friendly.
Van was comfy for our family and safe. Overall a great experience!
6 years ago
Warren Moseley, VA
Great car! The Porsche Boxster drove like a dream. It was clean and easy to start and drive. The car was easy to receive and drop off when finished. Love this car!
6 years ago
Carlos West Orange, NJ
The car owners were nice but I honestly don’t like that I got blamed for a damage the car had when I returned it especially because I know for a fact that I did not damage the car at all, It was a mistake not taking any pictures of it At checkout
6 years ago
J. Silva
The Turo app is one Amazing car rental app. Three cara on here are Immaculate and the prices are Outstanding. Will definitely rent a car through this app again!!
6 years ago
Raffi Laguna Niguel, CA
Turo is misleading and uses false advertising. I went to rent a car on Turo and found one for $27. I went to book for 3 months and saw there was a 30% long trip discount, great!!. I went to book and saw that the trip ended up being $27 per day plus their trip fee. I went on live chat and the agent told me that $27 was the discounted long trip fee which simply is a lie. The listing on the main listings page says $27 per day. It doesnt say starting at $27 nor does it say restrictions apply. I asked the chat agent to find me one single day in next 12 months where car was available for $27 as advertised and guess what, he couldnt. I went to 15 other listings and found same thing. The advertised price per day is not available. Its only available after a 30% discount for a 3 month trip which most people wont do, so wheres the $27 being advertised.
Very disappointing as the idea behind Turo is great.
I also see the trip fee (Turos fee) is completely random. On a $31 car it wanted to charge me $8 and on a $40 car it wanted $5 only. Makes no sense.
6 years ago
SJ Kansas City, MO
A tiny crack in the windshield cost me $250. My complaints are: 1) Turo makes the person renting the car guilty unless they can prove innocence. The photos I took at drop off of the car don’t show one way or another whether there is a crack, and likewise I can’t tell you whether or not it was there when we picked up the car. But Turo’s logic is that since the pictures I took don’t definitively show the absence of the crack I’m responsible for it despite the fact that the car sat in a public open air parking lot where I was asked to drop it off. Presumably any damage that happened while it sat there if i could not 100% prove with my photos I didn’t do it I would be liable. I took a bunch of pictures of the car when I dropped it off but glare and other markings (like bug splatter) make it extremely difficult to “prove” anything (outside of extreme damage) to Turo’s satisfaction.
2. In the case of this windshield crack I took it on good faith that it did happen while I was driving even though neither I or my passenger heard or saw it occur. I figured it would be under $100 to fix as that is my experience with fixing very small windshield cracks. The car owner too said hopefully it will be cheap because it’s so small. Cheap is relative but I got a bill from the owner through Turo that said the parts to fix the crack were $8 but the labor and a $20 mobile fee (I assume to come to his house) brought the total to $168 and change. Also Turo charges both an appraisal fee (which I wasn’t charged in this case bc there was no appraisal) and up to $150 for a "processing fee" for any claim filed against you. I was charged $75. Thats what brings my total to $250. Keep in mind that even if insurance covers some portion - they won’t cover the Turo fees. Turo’s customer service is also abysmal - they encourage you to communicate with them through email and the rep assigned to me doesn’t respond for days at a time. If you want to talk on the phone with someone like I did you’ll have to schedule it days out and even then they give you only a 15 minute slot for the conversation. Ridiculous. The rep also repeats the party line for the company and is not there to help at all.
3. Lastly, when I told the car owner I was angry with the situation his message back included passive aggressive comments aimed at me as a person rather than the situation. I will never use the app again.
6 years ago
Jessica T Jordan Augusta, GA
I really loved this app and I cannot wait to use it again. This Turo would have saved me a lot and helped me more....a long time ago if I would have known about it.
6 years ago
Brian Devany Austin, TX
I signed up and submitted all documents, but was declined because my insurance score was too low?? I haven't had a speeding ticket in 8 years and have never had an accident with over 35 years of driving experience. I reached out to customer service and they could give me no details (a pattern of "secrets"). They asked me to provide a host of new documentation including holding my driver's license up to my face and take a selfie. My complete driving record for the past 7 years (sure, everyone carries that in their hip pocket), the front and back of my driver's license and they had to be able to see the corners of both pictures, same thing with my credit card, and a scanned in copy of my insurance ID (despite Turo supposedly insuring themselves). I seriously felt like I was on candid camera. They then told me to expect a response within an hour and the rep said she'd do everything she could to expedite. I explained that I had an urgent business trip the following morning, so if they aren't going to be done within the hour to let me know so I could rent a car through an agency. She said it would be 1 hour but could take up to 24 although that was not likely. I didn't hear anything in the first 4 hours so I wrote back to follow up. Again, they'd put a rush on it and they had people working 24/7 so at the very least it should be done by the time I wake up. Nothing in the morning so I reached out again. I was told they were still "working on it" but they would expedite and they told me they'd send me an email right away to stay in touch that way. 2 hours later, no email, no update. I reach out again. This time I was told right away that they'd transition the communication to email. I asked for a phone number so I could speak to a human being. They don't provide a phone number. No email again, so I reached out again. I started out by telling them I'm beyond frustrated and wanted to chat with a supervisor. After waiting 5 minutes, the rep said, "I'm sorry, my supervisor is getting many requests, he can't chat with you right now." I said I'd wait. Then, he said, "He's not going to chat with you, but he'd email." fine. 2 hours later, no email. I reach out again and asked for the supervisors name. They don't give out "personal information". Personal information? I don't want his cell number, I want his name. Nope. Once again, they'd email. An hour later after no email, I reach out again. The rep said, "I can see this is taking a long time". I asked why. She said, because they have to review my documents. Seriously???? It would take a 5 year old 5 minutes to review the documents. Let's get the show on the road. Can someone please start a competitor to these yahoos? Seriously, all you'd have to do is treat your customers like human beings and you'd absolutely own this market! Really pathetic customer service.
6 years ago
Margie colunga Kyle, TX
Great first time experience I really enjoyed this app and to the people who trust us with there vehicles so we can visit family or take a trip. Thank you to all
6 years ago
Bullock Lompoc, CA
If I could give zero I would. Stick with well known or National Co. Once Turo gets ahold of yr CC # you are screwed. The ONLY responsibility for host people is to drop off their car. You are on your own. They boldly advertise "Free Cancellation" within 24 hrs. Little do you know the hosts Only responsibility is to drop car off. They DO NOT notifyTuro of cancellation, but collect ALL $$$ including anytime that was cancelled. They tell you to contact Turos app. It is Horrible, no contact info, crashes or unable to access entirely. Even though owner has collected ALL yr $$$ they still will charge you for gas & whatever else they want. But then say it's all up to Company. Especially look out for those who rent their cars out at airports particularly Milwaukee, WI, Logan is his name. And Turos Customer Service if you can get it is via email. If you have poor reception you are out of luck. Won't recommend this Co to my worst enemy.
6 years ago
Mauricio Sherwood, OR
This was my second time using Turo for vacation car rental. The process is fast, reliable, and you are in contact with real people that want to help make vacation enjoyable!
6 years ago
Allison Atlanta, GA
Horrible! I paid for a car for one week turo canceled at the last minute and said I needed to do a verification. I had to send in pictures of myself and my aunt holding the credit card and DL since it was her card from 09:00 until now 11:16 pm I went back and forth with different people on a chat and kept giving me the run around my first and last time ever using them!
6 years ago
Coleman Kenimer Ball Ground, GA
The person I rented the car from was great. Very helpful, and knew what he was doing. The fact that there is a charge after 100 miles is ridiculous. I will not rent a car through Turo again, do to that I will not rent from Turo again. I had to drive the car from Atlanta to my house, which ate up most of my 100 miles.
6 years ago
Eugene S. Farmington, MI
WORST CUSTOMER SERVICE EVER!!!! This must be the WORST customer service I’ve ever experienced. A lugnut snapped off while I was changing a flat tire on a rental. I was more than happy to pay for a replacement. I received a bill one month later for $2,000 with no notice or explanation from one of their agents. I immediately replied twice within 24 hours attempting to dispute this claim. I was instead ignored for OVER A MONTH, as no one from their company ever replied to me. INSTEAD, one month later they charged my account for the full price with no notice again. I was immediately frustrated and furious and tried to contact their customer support. I was told a manager would get in touch with me as soon as possible. INSTEAD, a whole week went by with no one contacting me, so again I had to be the one to reach out to them and ask why no one was responding. A supervisor finally replied back. I explained to him why I was frustrated, and once again I hear no reply from them to this day. They completely ignored me, took my money, and still continue to ignore me even after I’ve reached out to them several times in attempt to dispute. God forbid something happens to you while you are using their app and you have to go through customer service because it will be impossible for you to get in contact with anyone.
7 years ago
JAG Woodbridge, VA
They have hidden fees. All the host are not required to display the same information about their rentals. A $24/day rental, for 1 day, ended up costing me $241 because the owner was misleading on the details of the rental and milage. The car was a 2012 Hyundai Accent. It was dirty at pickup and the charger port for the car charger did not work but was not mentioned in the listing. Imagine going on a road trip and not being able to charge your phone while on the road. I disputed the claim however it was process for the additional $203 plus a $5+ processing fee and the owner submitted fraudulent pictures of the milage, they didn’t match the pictures I had. I could have just rented from a major brand and it still would have been cheaper than this. Check the reviews of the company before you rent.
7 years ago
Mary Hollihan Boynton Beach, FL
Rented now with Turo twice, and both times have had excellent experiences! It's a great, affordable and easy service to rent ANY kind of automobile that you may need!
7 years ago
Obed Rodriguez San Antonio, TX
I got scammed by my host when I requested to have my trip cut short. He assured me that he would approve the trip modifications. When I realized that he hadn't, I trusted that Turo Support would be able to handle it. I ended up calling on 2 separate occasions and given the same sympathetic responses with them reassuring me that they would look into it. I called a third time for a refund request to no avail. I have begun an email chain with Turo Support demanding a refund and they simply stated that they spoke with the host and didn't find "sufficient evidence". I recently have emailed them again sending them a screenshot of my Lyft ride picking me up from the host's house and therefore proving that I met with the host and had dropped off the vehicle 2 days before my trip had ended.
Overall, I have been scammed by a host and Turo Support is utterly and completely useless. Furthermore they make it very difficult to reach them by phone with all the diversions made by the answering machine to 'check the website' for more detail.
7 years ago
Scott Young Thousand Oaks, CA
The worst customer approval process. Ever.
Absolute incompetence. I could not have been more patient the weeks before our trip back East, waiting for Turo to approve (actually just reapprove) me as driver.
Fourteen... Count them... 14... attempts to submit my information online. Turo's application locked in driver's license issuance date. Not a big deal, right?... Emailed them copies of my driver's license... Over and over. Turo could not fix this glitch in their software, and could not manually work around, to get me approved as a driver...
Result: my sister was forced to drive in rainy nightime conditions on roads she was not familiar. Terrifying for everyone.
Turo failed to resolve a dangerous situation they knew about weeks in advance.
Will never use them again.
7 years ago
Kent Charette Bellingham, WA
First the car I rented wasn't available the day of my arrival, called Turo to get my car replaced and waited on hold for almost 40 minutes then I was disconnected and no one called me back. Was forced to rent a car I didn't want because I couldn't wait any longer for Turo to try and get me a replacement. Supposedly I was told I would get a 25% refund and still have not seen that from the guy who I rented the card from and Turo was suppose to give me a 50 credit I havn't seen yet either.
7 years ago
Keyvan Los Angeles, CA
The car was clean and good enough. It was worth the price on the rental. The gas millage was amazing and Marc was very responsive and kind for accommodations. Thanks Marc!
7 years ago
Eric Dallas, TX
It was a great experience, and everything was delivered as described. My house was very polite and timely, and the car was immaculate. I would definitely use it again.
7 years ago
Misha
I love the idea of doing everything on the app. My frustration was that when the a/c in the car didn't work, I took it back. It worked for all of 10 minutes and then it stopped again. By that time, I had to leave for work. There was no other car I could have and no one offered anything for the inconvenience. I feel like mechanical issues should be addressed before renting a vehicle to someone and if things happen, find a way to compensate renters for their trouble.
7 years ago
Rick Spring Valley, CA
Renting the car was very easy and went well, had some problems app, couldn't get the paperwork needed for my grandson to take his driving test, besides that was a very good experience
7 years ago
Bubba'sGypsy Lake Lure, NC
This was our 2nd time using Turo and both experiences were incredibly smooth and easy!! Will definitely be using Turo again and recommend it to everybody!!
7 years ago
Nate Adar Columbus, OH
Very cool experience, I got to drive a Porsche Macan for the weekend and the person I worked with was very cool. Much simpler experience than renting at a rental place.
7 years ago
Thomas Ferrer Lawrenceville, GA
1st time using the app... The app must have changed my pick up / drop off address. I noticed 15 minutes before my time that I was 9 miles away from where the car was and ended up having to take a Lyft for $11.71... was not in my budget. The owner of the car said it would be $120 to change the location of the car drop off / pick up... He was nice, but I was not really satisfied by this experience.
7 years ago
